DPD Reviews

1.2 Rating 5,127 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,127 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How long does DPD take to deliver?

Helpful Report

(1 week ago)

DPD normally delivers within 5 Days.

Helpful Report

(1 week ago)

59.98%

Industry Average

“ I am extremely dissatisfied with the short notice and lack of options for depot collection or a second delivery attempt. My first notification arrived at 8:34, and by 9:14 the parcel was already being returned to the sender. ”

- Greg

“ Waited all day for delivery on Thursday, the day the delivery was tracked for which did not arrive, The supplier had to send another item out as previous item had disappeared. Today waited for same supplier item from DPD practically by front door at allotted hour and then received email to say they missed me. This item was needed so very poor service. ”

- Tina

“ As often with DPD there is a problem with delivery. ”

- Anonymous

DPD Reviews

Delivery - Average