DPD Reviews

1.1 Rating 5,185 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,185 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

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Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How long does DPD take to deliver?

Helpful Report

(4 weeks ago)

DPD normally delivers within 5 Days.

Helpful Report

(4 weeks ago)

59.56%

Industry Average

“ You’ve really taken the crown from Evri as the most unreliable delivery company out there. ”

- S.Patel

“ Absolutely awful - a clothing delivery got to the sorting office and then got returned to the company - it didn’t even get delivered. ”

- Anonymous

“ They did not turn up, I phoned their help line several times and was lied to by operator, they say that they can’t track the driver but the local depot will phone me with update, but no one bothered to phone me, I have taken time off work inorder to sign for the parcel, how they think it’s acceptable to mess people about and tell lies, they should have there delivery license taken from them. ”

- Michael Jones

DPD Reviews

Delivery - Average