DPD Reviews

1.2 Rating 5,014 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How quickly does DPD resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 40% of reviewers feedback is DPD takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

65.69%

Industry Average

“ Excellent service. Regular updates & parcel tracking. Drivers in our area (Sunderland) are simply the best definitely 5* service ”

- Jill S

“ normaly delivery companys go wrong,but today its got there and been delivered on time and in great condition ,,well done ty,,great service ,,keep it up... ”

- SIMON MICHEAL PUDGE

“ Absolutely brilliant service, I dropped a parcel off late on Sunday afternoon in Cornwall it arrived the next morning in Birmingham. I don't know how they managed it with 5 days to Christmas. Perfect! ”

- Anonymous

DPD Reviews

Customer Service - Average