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DPD Reviews

1.2 Rating 5,127 Reviews
3 %
of reviewers recommend DPD
1.2
Based on 5,127 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 9%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?
(1 week ago)
DPD delivers items by Courier and Own Driver.
(1 week ago)
C-

Delivery - Average

59.98%
Industry Average
Cancelled the delivery from a village a mile up the road, never came near.
- M in Norfolk
The driver just decided not to attempt delivery even though I'm in.
- Anonymous
I am extremely dissatisfied with the short notice and lack of options for depot collection or a second delivery attempt. My first notification arrived at 8:34, and by 9:14 the parcel was already being returned to the sender.
- Greg