DPD Reviews

1.1 Rating 5,185 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,185 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(4 weeks ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(4 weeks ago)

59.56%

Industry Average

“ 3 times now. Get given an hour slot for delivery I'm sat waiting then I get a message sorry we missed you with a picture clearly taken from inside their van and it's a picture from the road of the shop I live above. ”

- Deborah West

“ getting one star because I can't give any lower, payed for 1-3 day delivery, one week later still waiting. Numerous calls and they haven't a clue what day it is never mind were the parcel is. ”

- Anonymous

“ Worthy of a minus * rating . Continuously get a one hour delivery window last minute then a sorry we missed you message with a picture of the front door clearly from the van window and not attempting to deliver. This time it was “craig” then the next day delivery got cancelled which has been detrimental to my business. Absolutely shocking. Im not one to review but they need to sort of whatever issues going on. ”

- Anonymous

DPD Reviews

Delivery - Average