DPD Reviews

1.2 Rating 5,015 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(4 weeks ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(4 weeks ago)

58.89%

Industry Average

“ DPD emailed me three times to say a named driver would turn up with my parcel in a stated delivery period. ”

- D. Wallace

“ Absolutely atrocious!!! Paid for priority delivery before noon. Got to 2pm and still no delivery. When contacted, I'm being told that they won't deliver it at all, with absolutely no explanations. Contacted the sender, they're being told the same thing. ”

- Anonymous

“ I am still waiting at the THIRD attempt for DPD to delivery the correct parcel. I also have a parcel that should have gone to a customer living 50 miles away. What a JOKE DPD is and I am at a loss as to why businesses use the company. ”

- Anonymous

DPD Reviews

Delivery - Average