DPD Reviews

1.2 Rating 5,077 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How does DPD deliver?

Helpful Report

(4 days ago)

DPD delivers items by Courier and Own Driver.

Helpful Report

(4 days ago)

59.74%

Industry Average

“ No further communication and no delivery. ”

- Andrew Lamb

“ misled about next day delivery Delayed delivery and bad customer service Charged for next day service (no delivery next day Poor customer service ”

- E

“ Absolutely rubbish was supposed to be delivered yesterday hasn't still been delivered 2nd day now waiting for 3rd day delivery ”

- Anonymous

DPD Reviews

Delivery - Average