DPD Reviews

1.2 Rating 5,014 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

How is DPD returns process?

Helpful Report

(3 weeks ago)

Greater than 97% of reviewers feedback is DPD returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ If said driver returns tomorrow remains to be seen. ”

- R.sake

“ It is not possible in your system to go further and print a label without providing it!!!! You don't feel like admitting your mistake !!! you will not agree to return the money for the shipping that was returned from your corrupt wrong system !!!! I warn everyone !!!! avoid this monopoly !!!!! Loses data for international delivery on the way between customs, returns the package to the recipient and does not return money for their own mistake in their system. ”

- Marcin

“ they were trying to help but hadnt a clue and eventually passed me to a member of the Returns Team. ”

- frank rispin

DPD Reviews

Returns - Difficult