EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The single-handedly worst customer service experience I have ever had to endure. Someone with broken English telling me I need my top-up card replaced, even though I told him the error code was B3 (which means the meter needs replaced as the battery has drained down). He kept insisting I needed a new top-up card. Once my credit runs down, I'm moving to a UK owned company. Électricité de France (EDF) can VTFE”

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Posted 2 years ago

“Very helpful in always Organised fitting smart meter and fixing our old meter Very happy with them and bills not too expensive”

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Posted 2 years ago

“EDF energy is the worst electricity company ever. Customer service was irresponsible and the charge was ridiculously high. My bill went up to 1500 per month when I live in a small flat and basically go out and work all the time. I talked to the customer service and requested a check to the meter. They told me to send them pictures of meter in the next seven days. I did it asap, but I NEVER had an answer after all after 6 months. I contacted EDF team for at least 6 times in the past 5 months to beg an answer. Every time they said they will deal with it but NEVER update me with the process besides sending me final notice. And every time when I make a call, they all sound suprised and told me they don’t know, I can’t believe customer service can be so responsible and dismissive.”

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Posted 2 years ago

“They set up agreements and then constantly take out large amounts of money without any prior notice what so ever. NO EMAILS, NO PHONE CALLS, NO LETTERS IN THE POST. When you contact them they have the gumption to say they’ve been trying to get a hold of me?? How?? This morning was the final straw when they took out over £800 out of my account, baring in mind they took out last months DD at the end of the month at a tune of £240. It’s now the 4th July and this happened? No warnings, it’s not even my DD date. I have now cancelled my direct debt, why? I don’t trust them as a company or their actions, especially when they have my personnel bank details and when they agreed a monthly amount. How the hell do they feel that’s acceptable? Bottom line, cancel your direct debts and pay at the post office, this way they can’t just help themselves to your hard earned money when they feel like it.”

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Posted 2 years ago

“One of the worst energy providers ever. Please for your own sake do not chose them. To start with, even though custom service seem nice at first glance, they don't do anything you asked them. They say sure sure we will we will solve the problem and they don't which is even more frustrating then just saying you won't in the first place. They have fees that they don't tell you about which in fact double the amount you have to pay. All in all, avoid them like the plague”

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Posted 2 years ago

“It is a disgrace how they treat their customers. you can phone them, good luck, most times you get randomly cut off or listen to bad music for a very long time, costing you even more money”

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Posted 2 years ago

“My direct debit has been around £30-£40 for the past ten years due to me being on oil. EDF took £301 from my bank for this last month. even though prices have doubled it is obviously to everyone they employ the thick and stupid. double 40 in my school was 80. not 301. they are out to rip everyone off check your account and readings. beware”

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Posted 2 years ago

“Very messing company. The staff don't know what they doing. Very incompetent. Lot headache to sort things out.”

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Posted 2 years ago

“They forgot to charge me gas from May 21 to Nov 21 so added to my next 6 monthly bill ( in MAY 22) which resulted in my payments going from £190 to £424 per month!!! 6 monthly bills are no good as now I am having to pay £426 per month and are £900 in debt!!!”

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Posted 2 years ago

“They have little to no customer service. I moved property last year and getting them to sort the accounts was atrocious, cant even imagine what it would have been like if I'd left them and moved. ONLY GIVE 2 UPDATES A YEAR ON YOUR BALANCE SO YOU NEVER KNOW HOW MUCH IN DEBIT/CREDIT you are. Every other company I've been with have updated it monthly,but EDF are so useless and clearly so far behind the other companies they cannot provide this level of service. As soon as things settle and I can get a better price, I'm gone”

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Posted 2 years ago

“Very bad attitude overseas customer service representatives. You can also clearly everything there colleagues are saying and doing on the background, such as laughing, making funny noises and generally being gossiping with each other.”

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Posted 2 years ago

“At a recent annual service of my central heating I was informed by the engineer that he could not complete the service as he was unable to take a reading from the gas meter due to condensation occluding the read area. I was instructed to report the problem to my provider EDF which I did immediately using the 'chat' facility. The agent I spoke to informed me that he would report the problem and someone from EDF would get in touch. A couple of weeks passed and the expected contact failed to transpire. I then emailed the company customer service department and explained both the problem and the lack of initial response. The reply to my email stated that someone from EDF would be in touch within the next ten working days. Needless to say that after three weeks there had been zero contact. I emailed again and the reply stated that someone from EDF would be in touch within the next five working days but once again after several weeks had passed there was still no contact. I emailed again showing that I was extremely dissatisfied with the company customer service and so far there has been no reply. Hardly surprising that there are so many negative reviews of EDF.”

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Posted 2 years ago

“Customer service is non-existent. EDF replied twice to my complaint with statements of 'will make contact within the next five or ten working days'. Needless to say there are never any attempts made to contact me.”

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Posted 2 years ago

“I went to Spain so my mum could see my new born. Month before she was born, I swapped to EDF smart meter as I didn’t want to go outside in the cold to top up when she finally arrived. Everything was perfect until I went on holidays, I kept trying to top and it wouldn’t let me, I had to ask someone that had the keys of my flat to check out after severals attempt. Every time I tried to top up I would receive the same message ( your top up didn’t reach your meter). When the person went to check my flat, everything that I left in the fridge and freezer so that I had food after the trip was wasted. I tried to contact them to reconnect my electricity as we couldn’t figure out how to do it without electricity in my flat!, they could offer me a solution, at the end we had to unplug the meter and plug it at the communal area so it would work and it finally did. After the offered me £20 as if all the trouble and all that I had lost was worth that. I wish I could change company but I can’t. Until now my smart meter is still not working, every time I have to top up, I have to do it manually after.”

EDF Energy 1 star review on 8th June 2022

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Posted 2 years ago

“Was changed to EDF, without being consulted, when Green Network Energy folded. Was promised that my contract and direct debit from Green Network would be honoured, it wasn’t and my DD went up from £65 to over £140 I complained and EDF drooped it down to £90. I find the bills extremely hard to understand as they cover 6 months at a time. I am in debit of £58, bearing in mind we are now starting summer and the bills will be smaller, and EDF have tried to increase my direct debit to £185.00 per month without informing me. After I complained they reduced it to £100 pm. I can’t help thinking that this company that was foisted on me is bordering on dishonest, as they took over my account without my instruction and have the nerve to say there is a cancellation fee of £35 each for gas and electricity. I dread to think what tricks EDF will get up to when the threatened increased cost of gas and electricity comes into place.”

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Posted 2 years ago

“No customer services, just robots and chat assistants. why do they think that typing is better than speech??? Just like supermarket self checkouts, they create queues and not solve them. The backlog of customer dealings must be through the roof. They are owned by the french government as well so an even better reason to stay away. Anti british utilities they should be called.”

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Posted 2 years ago

“If I could give no stars I would. I've had to battle with EDF for several months now as their system kept ignoring my correct meter readings and issuing bills based on their own much higher 'estimated readings' for my electricity, although they seemed to be perfectly ok with my gas ones - they blamed it on an ongoing system fault, but then confirmed that they use the same system for both fuels so work that out if you can!! Finally, after 6 long arduous calls and almost as many incorrect bills being issued I found someone who seemed capable of sorting it out. However I've just checked the detail of my recent bill and its obvious to me that the gas standing charge has been charged twice on consecutive invoices for the same period, so I've rung them yet again this afternoon. The 'go to' solution for the customer service advisors currently seems to be that when they can't work out how to fix the problem they just cut you off......it's happened twice this afternoon - so I've now spent the best part of an hour on the phone going through the all same details twice and still EDF have money of mine that they shouldn't have charged me in the first place. Even better, it seems that you can't make a complaint unless you have a 'complaint reference' and surprise surprise, the first time I got cut off was when I asked the girl to raise the charge as a complaint as she was insistent I hadn't been overcharged, even though I was sitting looking at it in black and white on their invoices which I'd printed off and had in front of me!! So EDF....if you are reading these reviews.....how do I get back the money you have seemingly overcharged me?????”

EDF Energy 1 star review on 1st June 2022

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Posted 2 years ago

“One week ago I got in touch with EDF to arrange moving a meter to coincided with moving my mains power with UK power, which is tomorrow. It took EDF an entire (week with me reminding them most days) to come back and tell me that they couldn’t move the meter for another two and a half weeks. This means I am going to be totally without power for half a month! My electrician, who is a fully registered electrical engineer said he would be happy to come along tomorrow with UK power to move it (it’s only moving to the other side of the same wall!) but EDF won’t give permission for him to do that. They would rather their customer have no power for two and a half weeks. My house has no gas supply, so this means no heating. EDF haven’t tried to get an earlier appointment for me due to my extenuating circumstances. I’m appalled at the lack of effort to try and help a customer in need. And this is a company that overcharged me last year because of a faulty meter!!!! Do I have to move it myself? because I can’t be without power for two and a half weeks!! Acc: 671 147 918 280”

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Posted 2 years ago

“I’m at breaking point, EDF took over my supply from Octopus without my knowledge or permission. Now I can’t seem to get rid of them despite asking for my electric to go back to Octopus many times. They are also billing me for an old address I haven’t lived in for over a year. I just don’t know what to do, it’s affecting my health now :,(”

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Posted 2 years ago

“This company runs on bullying people into paying with no explanation for the charges. They will not answer questions or complaints no matter how many you make. I'm surprised this bully is still in operation in the year 2022.”

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Posted 2 years ago

EDF Energy is rated 1.2 based on 686 reviews