Name: EDF Energy
Rating: 1.17

“The Whatsapp customer service chat is shocking. You will be made to speak to at least 7x different agents and the Enzo chatbot who seem unable to grasp basic English. I was made to repeat my initial message at least 5 times as they seem unable to scroll up through the chat also. Incredibly frustrating and typically what happens when they outsource these customer service roles”

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Posted 1 year ago

“Absolutley disgusting, I had set up my direct debit 7 times with them and each time its like the staff didnt have a clue what they were doing and nothing came out of my account. The only thing that would come out of my account would be big amounts of random money that they did not inform me that they would be taking. I have put so many complaints into this useless company and I will be switching providers.”

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Posted 1 year ago

“Bad experience doesn't even come close. EDF are recharging for the government grants so my outstanding balance is overstated then they have doubled my direct debit to cover the cost. Getting this resolved has so far taken weeks and no progress to date.”

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Posted 1 year ago

“If I could give 0 stars I would. I left the company and my closing parlance was 871, told them I could. If afford to pay the full amount straight away and set up a payment plan. One woman told me it was not possible because I am not with the company so I should sort it with my bank. When I called them back to enquire about something else, the man I was speaking to told me he could set it up and we agreed on an amount each month. Imagine my surprise when I wake up to my back saying I have exceed the agreed overdraft amount. The took the whole amount, leaving me in a difficult position to pay my other bills. Avoid this company if you can. I have never deal with a company that tell you they set a payment plan, then take the full amount. I would give 0 stars if I could!”

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Posted 1 year ago

“We have signed up for DD for all our supplies, but EDF did NOT activate the instructions for all our supplies, they missed some out. Because EDF has not activated the DD instructions, they charge each time 2 % extra for wrong payment method despite it was their own mistake! Although they were asked several times, for one of the supplies, the DD is still not activated after over 10 months! They promised last time back in May to get it sorted, but were unable to do so in further 3 months. EDF also usually ignores any submitted meter readings even the start meter reads of new contracts! For another supply EDF charged us Late Payment Interest for the days between payments for the invoices based on estimated and actual readings, although we were credit! EDF responds very slowly to sort any problems!”

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Posted 1 year ago

“REALLY I SHOULD GIVE THEM - 100000 PLUS MORE ZEROS THIS COMPANY HAS GOT THE CHEEK THE RUDENESS VERY BAD CUSTOMER SERIVES AND DON'T CARE ABOUT THE CUSTMERS EITHER DISABLED I GOT SMART METTER PUT IN IN OUR HOUSE BILLS ALL OK EVERY MONTH THINKING THERE SYSTEMS DOING A GREAT JOB GETTING IT SMART METTER BUT NOOOOOOOOO..... THE BEEN ESTIMATING IT INSTEAD OF GETTING FROM SMART METTER AND FOR ONE MONTH THERE COULD GET MY ELEC READING AND I GAVE IT AND GOT CHARGE FOR SMALL FLAT HOUSE FOR ELECT £313 AND WONDING WHAT WILL GAS BE GIVE ME CHESS PROBLEMS BECAUSE I SUFF HEART PROLEMS GIVE ME HEART ATTACK AND ENDED UP IN A&E AND GOT SOMEONE VERY RUDE AND SAYING WE RIGHT EITHER THE NOT AND GUESSING THE READING AND SAYING I HAVE TO PAY IT OR ARRANGE INSALMENTS AND I SAID NO WITH MY LAWYER I AM TAKE THIS COURT AND THE PRESS AND THERE DON'T CARE OFFERED ME FROM £50 OFF I SAID NO THEN £75 AND I SAID NO THEN I SAID HALF IT SPECIALLY THERE FAULT AND I PAY IT SHE GOT VERY BADLY RUDE TO ME AND PAY IT OR WE WILL GIVE PROBLEMS AND I SAID GO HEAD MAKE MY DAY AND I SEE THEM IN COURT AND SHE SAID YEAH TRY IT VERY BAD COMPANY I AM LEAVE IT ASAP FOUND SOMEONE ELSE FROM NOW ANY LESS THERE HALF IT PEOPLE BE CAREFULLY WITH THIS NONE CARING COMPANY”

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Posted 1 year ago

“Edf are the worst customer related company I have ever experienced. I would never use this company ever again,the prices for electricity are so very high. Please think twice before using EDF. It takes them too long to answer just 1 query. APPALLING!!!!”

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Posted 1 year ago

“I Served a Legal Notice on the CEO of EDF Energy UK, he has refused to reply and has instructed staff members to try and fob me off perverting the course of justice. I asked to get their lawyers contact me but no reply. EDF Energy are a Total Scam !!”

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Posted 1 year ago

“Absolutely dreadful Company. I was switched to EDF by OFGEM when my previous supplier went bust. Their call centre staff, based overseas, are rude, lacking in knowledge and unable to communicate in the English language. I have now switched to another supplier and am struggling to understand EDF's weird billing system and their demand for payment to avoid debt collection letters! They are demanding more than we owe. The worst energy supplier I have ever dealt with.”

Helpful Report

Posted 1 year ago

“Utter rubbish company , they will mother you to have a smart meter installed yet will not use this data for usage when billing. They will set a monthly amount that hugely benefits them with extortionate credit building to their benefit. This is a company that doesn’t invest in their billing systems and will overcharge.”

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Posted 1 year ago

“Having refused a smart meter in the past I decided to accept one as meter readings are monthly now and my meters are awkward to reach under the stairs. The meter was fitted 07.08.2023 but I was told it needed work from EDF before it was able to provide readings. I was contacted by text after calling EDF on more than one occasion and was offered an appointment for someone to fix this issue on either 29th or 31st August. I confirmed date and time for 29th only to be advised by text that this date is not available and they would come on 22nd. I accepted this appointment only to receive an email confirming they would attend on 18th August. On contacting EDF to ascertain which was the correct appointment I was told that the 18th had already been cancelled and they would be in touch. I rang this morning only to be told that there has been a mix up and no one has booked me an appointment but they can keep me informed of the situation on a weekly basis. I have never experienced such shoddy customer service ever.”

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Posted 1 year ago

“Latest Bill On the 14.8.23@ 5.28pm my nephew Harry spoke to Bibi a customer advisor concerning our latest EDF bill £697.94.Bibi explained this would be taken from our account in December 2023. The money was taken instead on the 15.8.23 from our bank.We are furious that the money has come out as we were promised a corrected bill would be drafted first. Mr & Mrs Kyriacou”

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Posted 1 year ago

“I have been with EDF for just over 18 months and up to just recently, apart from their totally confusing accounting system, I have had a reasonable experience. We pay by DD and had built up a healthy credit balance before my last six monthly bill just dropped. The bill was for less than half of my balance so happy days. Use the app to check the bill and my account is now showing zero balance? Confused, I was. Tried contacting EDF via the ridiculous app based AI bot and got nowhere so escalated it to speak to a human. Two days later I get a call from somewhere in the world from a woman who I could not understand because of her accent and the background noise and got nowhere. Then a second call minutes later from another person, same deal, but she did speak slightly better English. So I asked why EDF had emptied my balance and it was rather like talking to a politician, I could not get a straight answer. She could not say why only that I would be credited back X amount in the next few days. I told her this was the wrong amount, your bill says one thing and you are charging me another? Again no direct answer just kept saying that it was right when it clearly was not. Six days later my balance is still zero and I suppose my only option now is to write a letter and change to another supplier, but judging by some of the other posts on here I’m not hopeful I will ever get this resolved.”

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Posted 1 year ago

“Has to be the worse company I have ever dealt with in all my years off business”

Helpful Report

Posted 1 year ago

“Absolutely appalling customer service. After being bombarded with messages from EDF to have smart meters I finally agreed and smart meters were fitted Jul 2023. The display unit is not compatible with the meters and does not work. After numerous calls to totally incompetent EDF so called customer advisers I have been informed that the smart meters are not smart. They are working in legacy mode and will not submit readings. I will have to submit readings and I won't be able to check my energy usage. There nothing EDF can do about it. Disgusting response. I have a team of useless emails from incompetent advisers who do not have an clue how to handle customer complaints and just pass the buck. I have now had enough and am contacting both my MP and the Energy Ombudsman. EDF are NOT FIT for purpose”

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Posted 1 year ago

“Computer says "NO"!! My flat was empty for 6 months before being sold, but EDF Energy would not accept meter reading that did not increase every month. I have wasted hours and hours and hours on the WhatsApp / Text / Phone to them trying to get it sorted. Even the customer service agents are not able to log a meter reading that has not increased. 2 months after the sale, and 4 official complaints later, and it is still not resolved!!”

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Posted 1 year ago

“I gave them my move out date and 3 months later they are still direct debiting me. Energy prices have gone through the roof and now thanks to edf I'm paying for 2 houses worth of energy. So I call them they apologise and tell me it will be taken care of 9 months later I notice I never got a refund and instead they just continued to charge me again. At this point I'm owed over 500 pounds. Avoid avoid avoid this disgusting company. The EDF bosses must love reading all these terrible reviews just laughing it up.”

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Posted 1 year ago

“Horrible company with the most ridiculous billing systems. I have suffered massively where EDF has consistently, year after year billed me incorrect bills to the tune of ~ £4k pounds. Multiple calls with their agents, escalation to their CEO, a lot of stress dealing with these issues . Super disappointing experience and a frustrated consumer after a series of interactions - has led me to provide a heavily negative review. I would never recommend them to any consumer.”

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Posted 1 year ago

“Hopeless. Just hopeless. Currently £2010 in credit due to the outrageously high DD I was ‘given’. Trying to get the money back is nearly impossible. Waited the 5 days quoted by customer service - no money back. Phoned again - cannot have it as the bill is outdated - 26/7 - it could have been done when I phoned on receipt of the bill. I had phoned on receipt of the bill - but because the member of staff did it all wrong I will need a new bill. So will be waiting up to 10 days for this to be generated. Complained, asked to speak to a manager. It seems you cannot do this. But my complaint was escalated and I would receive a call from them by the end of the working day. 2 days later, no call. This company is hopeless. Customer service is appalling and they take no responsibility for their shoddy service instead hiding behind their ‘that is our policy and operational procedure’ mantra. Not sure why they should be able to sit on so much or my money, or why they refuse to reduce my direct debit. Not sure why I bothered with a smart meter either as they clearly do not take actual energy consumption into account preferring to take as much money as possible and then refuse to return it. I shall be changing suppliers as I have no words left to share with EDF.”

Helpful Report

Posted 1 year ago

“Utter rubbish company , they will mother you to have a smart meter installed yet will not use this data for usage when billing. They will set a monthly amount that hugely benefits them with extortionate credit building to their benefit. This is a company that doesn’t invest in their billing systems and will overcharge so they build up a huge warchest, I know the competition is grim but avoid this one”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

EDF Energy Reviews