“Terrible. Never delivered even half the service they promised. Full of blarney chat, chat and nothing else. Failed to deliver or resolve. Had to battle for a year to get the promised £50 switch incentive. Don't expect a smooth transition if you move home. Still waiting. Also when you request ex directory... they ignore and you can expect freaky fraud calls all day and night. They ignore complaints and promise, promise, promise...... But they belong to BT. Silly me, I am with EE! 😩😩😩😩😩😩😩😩😩😩😩😩😩😭”
“I must say EE customer service is second to none. I have been with this company for my broadband and mobile phone for over 5 years and I have always received excellent customer service on every call, they go above and beyond, credit where its due guys keep up the great work !!”
“Set up a sim only deal for my son as I was already with EE. Brilliant customer service from Vicki.
I also love how I have a spend cap on my sons sim so he cant go over and the novelty of being able to gift him my data when needed which made his contract very cheap at £8.00 pcm.Very friendly and helpful. Very pleased. Thankyou.”
“Excellent customer service on every call I have ever had with them. Helpful and pleasant staff. No issues with service that I’ve experienced. Would recommend.”
“I've had the same mobile number since 1995 and EE suddenly disconnected me for not using it although I had credit on it. I've asked them to reinstate but they refused saying it is their pollicy. I had everything tied to that number. I will never go with them again.”
“A truly appalling company. Ripped me off by installing and charging me for a data sim without thing me. Only found out some 18 months later. They only refunded me for 6 months after me being a customer since the days of Orange some 23 years. They also grudgingly gave me £30 goodwill. Managed to get a further £50 after contacting the CEO. Do not be fooled by this terrible company that takes advantage of long standing and, in my case, elderly, customers. Will never use again and will do my utmost to ensure others don't sign up to this rip off company.”
“Absolutely disgusting service Rang on sunday because we had no wifi,was told an engineer would be out within three days Tomorrow will be a week and still no engineer or wifi!!!”
“Appalling from start to finish. Took 8 days to transfer my number from my old provider. Had to beg for them to even alter my bill for that month. No response to my complaint. Tried to charge me £141 for a PAC code to move network even though I was in my 14 day cooling off period. Rest assured you will never be valued less as a customer than you will by EE.”
“I have an iphone 12 pro max. I have suffered from bad signal for two months nearly. Below is a small list of what I experience:
- 4G 1-2 bars of signal whether I'm indoors or outdoors
- at times sending a whatsapp message would take 5 seconds for the tick to appear
- it is very difficult to hear people on the phone whether its wifi calling, normal calling or whatsapp calls
- I have never seen 5G whether and I live in London
I have subsequently contacted Apple and they ran tests, they have found no faults.
I have contacted EE on numerous occasions. They even sent two new sims (once end of Dec and early Feb), the second time they even sent a different phone for me to test the signal. Still, the issue is the same. Apparently all possible checks indicate everything is fine. The case was dealt by a 'level 2' agent. The impression he gave me was that I was lying about my case. The agent said he could not help me or escalate it further and referred me to Ombudsman.
This was the conclusion: EE couldn't sort my signal problem out but they cannot credit my account and wouldn't terminate my contract (I have about 14 months left in my contract). This is exasperating.”
“Have been a customer of EE's for over 6 years (3 contracts)
Have had absolutely nothing but praise & delight for them.
However, EE seem to have forgotten their customer service quality.
My contract ended in December, I had spoken to them in regards to pricing on upgrades, it worked out around £15 a month cheaper elsewhere (this is my package without the device)
So I asked the cancellation to be forwarded with a PAC code, and they had confirmed this is noted against my account.
Having had such great service from EE in the past, I was considering paying the £15 extra per month to know that I am in safe hands.
However, despite contacting them in December, they are stating my contract is rolling per 30 days and being February now, I have a £150 bill outstanding for the 2 additional months.
Google 'EE 60GB Data package' and they sell 60gb Data, Unlimited Calls and Texts, to your usual 'Joe Bloggs' for £15 a month.
I've also explained I'm a key worker, I've recently fell ill from Covid and had to take 2 weeks off work on SSP.
I have pleaded four times (3 on live chat, 1 via phone call) that on this basis, they re-look my costs and I will satisfy a reasonable bill for my package without my device costs which is fully paid.
However none of this matters to them. Perhaps I was interrupting their dinner every time I've got in contact. I don't know.
The recent negative reviews says it all, This company has had a hard change in stance. And this is not how such a large, trusted organisation should conduct business.
I will follow up with the financial Ombudsman and I'm sure independent investigation body's would be highly interested in Telecomm's sapping people's money during these unprecedented times.
As a general note, do not use live chat right now, customer service etc is fine, but if you speak to the complaints department, they just want a tennis game full of arguments and are incredibly rude, ensure you email yourself a copy of the chat logs.”
“ Don't use ee you will be ignored!!!
😡 Id been with ee for over 5 years so it was time for me to upgrade a 3rd time I wanted the Samsung galaxy s20 +, however I was convinced on the phone that the s20fe was the best deal so I went with that, first handset overheated really badly after just 5mins of using it and would overheat on charge too, I got in touch within 14 days then sent it back and they sent me another handset which has been the exact same. However this time the customer service has been awful I have to send multiple emails to get a reply and even then it can take weeks, a very clever tacic so that I go past the timescale in which I can get a refund, I've still got the handset now which I asked to return a month ago, still being ignored on emails. I'm keeping my side of the bargain paying my phone bill yet ee can't give me a phone fit for purpose and don't want to resolve my issue anytime soon!!! 😡
Also they'll happily speak to me over the phone when selling me a handset but when I ask to speak to someone from customer service they can't contact me.”
“Really good customer care experience so far.
Very easy to setup 2 mobile numbers and mobile broadband with data sharing between accounts.
Mobile and web app are really useful tools.”
“Ee will not allow us to cancel or change inflated 46 a month for service, for our vulnerable mum in a home had a stroke incapable of speaking well or using hands, cant use phone, greedy ee taking advantage of people in these situations”
“WORST CUSTOMER SERVICE
I have been with ee for from T mobile days. I have have to admit they have just gained there customers from them. They say that they have the best customer service, what a joke. They have given me nothing but head ache since I have had my contract. For the past 4 years they are useless. They gave me by sport for free and charged for 1 year for casting. They say it was trial for 3 months ( didn't even know I had it) £200 late they only gave me half a refund. Then decide to cancel.my by subscription everyone and I would have to call every time to get it set it. Now I have taken out a new contract and on 2 occasion they failed to mention that they have given me 3 months large TV subscription and then decided to charge me for it. I have been mis sold on 2 occasion in a space of 3 months. Now I am giving all the facts and their customer service keep telling me that they will pass me returns ( not 1 mention of refunding me) great loyalty these guys show. Still got no answer from them and also they still ain't bothered to do anything about. Show how they do not care about their loyal customers. T mobile.wrre better. Avoid these guys, they just charge you for behind your back and when you question anything they say it's your fault. The left hand does not know what the right hand is doing. Lets see if they bother to anything about it my issue. Cause I will.jist stop paying them and then we will see what happens.”
“My upgrade was due however I chose to wait slightly longer for a newer device but EE were still charging me full amount even though they never gave me a new phone. After raising this issue they tricked me into another 24 month contract sim only. The staff told me that I can change my contract when I see a better offer so they will put me on a lower plan in the meantime until I'm ready. Now I found a better deal with another provider however if I want to leave I ha e to pay for the next 24 months. Differently leaving regardless, I've been with EE for 10 years and this is how they treating me. I will get all my family members to leave aswell. I already stopped my friend so he doesn't fall in the same trap. He said he will no longer upgrade with EE.”
“EE has to be the worst phone company ever! Never ever use them again literally no customer service what so ever! We are in a global pandemic and all they care about is ripping people off and actually not giving a damn. Never had any such problems with other companies. No proper communication when you complain absolute disgrace.”
“Thieving scum. Avoid this circus of company!!! I placed a complaint In October and I've had to go to the ombudsmen in order to make any progress. Their complaints department is full of iliterate clowns who have trouble reading or even providing a response that shows or demonstrates, they have an understanding of the hell a complaint is. They also have some of the most incompetent managers I have ever come across in my life. You'd have a better conversation talking to a wild raccoon than with these idiots. Its shame I had to give a star because they deserve nothing. EE if you ever see this I want you to know from the bottom of my heart that you are SCUM along with the imbeciles I have spoken to in your complaints department.”
“EE have stolen my money. During Lockdown I have a phone in my car glove box purely to use for emergencies. Needless to say I am not using my car at the moment. Today I tried to use the phone only to find EE have removed the money I had as top up. I had no warning of this. I am so annoyed. You are supposed to be concerned about your users during this pandemic not ready to exploit the situation.”
“I have been today, around 12 p.m. visiting the 64 Broadmead EE shop, in Bristol, BS1 3ED where the store manager, Ahmed offered me the worse treatment I have ever received from any company.
- I asked if I can go inside accompanied by my household (4 persons including me) as 3 of us wanted to have new contracts with EE, he said NO, there is only a max 2 (although I explained we are from the same household) he said No, and there were 3 customer assistants inside (why would you have 3 employees and only allow 2 clients) but I said alright.
- After which he mocked me and asked if I want him to brake the law and allow more than 2 persons in the store at the same time, he screamed that we are in a pandemic and there are rules. I am as a profession a Medical Doctor, so I know very well what are the risks. All 4 of us were wearing face masks for the whole of the conversation.
- After which I stated alright, and he kept saying that a colleague of his can assist me from the door (while the other person that was before me, was able to go into the shop), I said that I am not comfortable to speak from the door way (doing a contract would have involved probably me giving my personal details, which I did not want to do from outside of the shop), but Ahmed mocked me again and said a 3rd time this is a pandemic and if I do not like this rules to make sure I inform the government about my views about the rules, while the other 2 shop assistant kept laughing and say bye bye to me.
- I asked if I can make a complain about the customer service I received and how. He said that EE does not have complain procedure, just to call 107 or he can type on my personal phone a number, and shouted to me to give him my phone so he can write down the number where I can call to make a complaint.
So he was not afraid anymore of the pandemic rules, more than fine to touch my personal phone and write a number he saw fit where I could make a complaint.”
