“I took a £15.00 bundle to use my phone on holiday abroad for a week. Soon I'd come back I stopped it as advised. But they charged me £124.64 even after using only half of the talk time. Worst customer service ever. AVOID PLEASE”
“A whole load of bullshit, details gone missing and rude staff. EE needs to cut the crap when they say providing the best customer care because they do not!!! Never choose EE for broadband thieving bastards”
“EE is a joke!!! Telephone service has people who don't understand a thing your saying and it always leave me riled up! It's worth booking a day off to call you as you will be so angry of the talking over you and having to explain 10 times that your mood will be ridiculously low!! I should sue for ignorance of language barrier if I'm paying they should speak my language and get what I'm saying!!!!!!!!!!!!! Ahhhh!!!! Very distressed!!!!!!”
“2 and a half hours in shop. Service assistant left me on his phone to tech support ... then left me on my own and did not return AT ALL!!! Had to forcibly ask to be seen.... a woman appeared, to whom I had to explain the problem for the 3rd time. Service assistant had randomly deleted things form my phone to try and free up memory..... which undoubtedly was the wrong thing to do and was likely the reason for his hiding away in the rear of the shop. Phone is still not fixed.... totally unbelievably shocking service. Luckily I was not given a parking ticket for the amount of excess time that I was in the EE shop. My advice.... don't BOTHER with this shower of ***** !”
“Tried to get my phone unlocked and after 4 weeks, 2 trips to store and 8 phone calls I am no closer to getting this done and everytime I talk to somebody they tell me something different!!”
“Worst Company on the Planet
No surprise then that “EE” came rock bottom in the list of thirteen broadband suppliers for customer service in 2015, they are simply appalling.
They cut my broadband service without notice.
Took days to work out why.
I had to make at least ten calls, all almost an hour in length to chase a response.
You have to go through all the same questions every single time.
They promise to come back to you but don’t.
By the way , the hold music drives you nuts
They then said they couldn’t give me my line back because they only supply broadband to people who also have their landline supplied by them.
They cut the service without any notice.
They said they had written to tell people this.
Then admitted to me that in my case that they hadn’t done this.
They have given me £20 credit on my “EE” data sim to get me through Christmas and beyond.
They say they have no way to reconnect me, but managed to do just that, the week before when our phone supplier also cut the line in error.
They will under no circumstance let you speak to any escalation point ie. supervisor or manager.
I’ve been their broadband customer for well over 10yrs and it stands for nothing.
This makes the “bait and switch” rule look like child's play. It’s more like “bait and trap”.
Just to be clear I’m a direct debit customer who has never not paid and never baulked at a price hike they’ve thrown at me. No “Facetime” or “Skype” to friends and family over Christmas this year and I’ve just cancelled “Netflix” for now, as streaming is out of the question.
I wish everyone associated with “EE” a very Black Christmas in line with my own.”
“I get nothing SPAM 24/7 from EE. The messages say to text STOP to 1234, I receive a message saying it may take upto 30 days! C'mon guys, this is the 21st century, my 2 year old's V-tech computer could work faster than that. Any who, 30 days have passed, and I'm still getting SPAM. I'd rather they just sent a message saying, "We don't care if you text STOP to us because we are going to ignore it and SPAM you anyway."”
“This is the worst company I have ever dealt with. My new contract phone developed a problem a few months into the contract. After sending it away to be fixed 2 times an Ee operative told me it was my own fault for buying a broken phone. Don't deal with these people.”
“Customer service is disgusting. When I was spoken to very badly by 2 separate people I asked to make a complaint. I was told I was to make a complaint to them!!! The people who were rude to me. I was complaining because a company had been sending me texts & charging me money. EE lied to me saying they didn't know who the company was they just past the charge in yo me???? They eventually gave me a number that was £4.50 a minute to call. I only found out the name of the company by entering the phone number supplied to me. But EE didn't know the name of the company. Complete fraudsters the both of them. Stay away from EE at all costs.”
“My interaction with EE broadband has been farcical. It has been two months since I first registered to have broadband installed. Since then, my appointment has been repeatedly moved without any communication from EE - it has now been moved 10 TIMES from our original start date. Between us my flatmates and I have missed 5 days of work in order to wait for the EE person, who never arrives. At one point they actually cancelled our order without telling us. A week later we rang them and they told us they had tried to come to our address but couldn't find it so they cancelled the order. At NO POINT did anyone get in touch with us. Eventually someone in their customer service department told me that they would send us an intermediary wifi solution while we waited for the actual installation. This never arrived either. I will now be cancelling my contract and will never EVER be using their services again. This has been the most appalling customer service I've ever witnessed - I'm exhausted, pissed off and I just want my money back. I will let you know what the conclusion to this story is!”
“Been waiting a week for my phone to come - not received an email on the day of purchase, which contained a vital code to track my order. Nobody can tell me anything - SHOCKING!”
“This is the worst customer service provided mobile network in whole UK. I been with 3, 02 for nearly 7 years but this year I change it ee. I very disappointed about my decision. Customer service representatives are evil human.”
“EE is ok as long as you don't need anything just pay.
1) I took EU data roaming, should be 3£ a day 100mb fast data + 400mb slow data - after reach limit 100mb data per day it is impossible to use it anymore for free as they promised.
2) wanted shared sim + transfer number from Vodafone - need to visit store 3 times to have it done 30mins + 75mins + 15 mins chat with ee person who just told me I am liar + 15 mins.
First was initial contract I was lucky, it was discounted from 12£ to 8£
Second to transfer number from Vodafone
Third after I realised from bill that shop assistant didn't apply my discount with was stated on my new contract
Fourth go back to shop and correct discount
Overall with travelling spent more than 3 hours for getting shared sim and correct discount, very bad company but you are tight with contact so you can't change it anyway, so no chance just inform the others not to be stupid like me and take contract from them.”
“Been ringing every single EE store in Leeds today! Dozens of times, not one single time has any of my calls been answered! incliding the flag ship store in trinity!! Scandalous customer service!!! Sort it out!!!”
“Worst company I've ever dealt with. Problems with my service that meant I couldn't pay was never solved. and while i couldnt pay my phone didnt work and I was being charged extra. I have actively been putting people off EE because of how awful it was. I usually dont complain and let things slide but it has been ludicrous”
“I have only recently changed from Vodafone to EE and it was the biggest mistake I have ever made. After being given the wrong information about what it would cost me to use my phone abroad I ended up with a very large bill and did not get anywhere with customer services trying to sort the matters and my phone was then disconnected. I then had another issue when I damaged my phone and claimed on the insurance. After 2 failed deliveries due to the driver not being able to find my address I had spent a total of 8 hours waiting in the house with no phone call to say they couldn't find my house I was then told 20 would be credited to my account to say sorry. Third time lucky the phone arrived only for me to find out that I had been charged the 75 excess fee twice and the 20 pound good will jesture was actually just a refund of the failed delivery fee. After talking to customer services and explaining that it was not my fault they couldn't find the address so I should not have been charged 20 pound in the first place I had nothing but rude replies from the idiot on the phone. All this was after speaking to 6 different people and having the phone put down on me twice. I was sent to the store to be told I could only solve the issue over the phone wasting more of my time so I will now be going back to Vodafone who never gave me any problems whatsoever. Considering it was my fathers idea to change to EE I will not be taking his advice again either as he has had the same problems”
“Terrible customer service, They put you on hold for 1 hour then hang up and you end up starting the whole process again and spend good full day... Result? Not resolved! "Call back tomorrow"”
“Terrible service just joined ee recently as I was with o2 over 10 yearsand never had to wait a long time for them to answer the phone and this just only 50 times more than 15 mins waiting time can not wait my contract ends”
