“Chris, a young man, at Enterprise on Grand Ave in Surprise AZ needs a raise and a bonus! I was having problems with the gas pump and it was closing time at Enterprise. I got there and the lights were out and the door locked but Chris unlocked the door with computer in hand and checked the car and took it back!! He could have said we're closed bring it in the morning but he didn't, he took the time to process everything and I am so very thankful to Chris!! THANK YOU CHRIS!!”
“Giving one review isn’t what they deserved. I went to the location in Antioch and I was fully aware about the 25$ deposit and aware I was paying 6$ a day that insurance wasn’t but they decided to run my card way after my car will be ready and it’s not ok. They basically ran that card to get money to the latest date when my vehicle will be ready way before then. I’m not happy and will not be returning as well as letting my friends and family know”
“I was in a car accident and got a rental from enterprise. The other guy was at fault and his insurance paid for the rental but yet I was charged also. I had to dispute the charges to my card. I have rented from enterprise for years. Never again.”
“Tenille was my shuttle driver October 28, 2024. He was at the pickup point as I exited from St. Louis Lambert Airport. He was friendly, enthusiastic, talkative, and helpful. The entire rental process was efficient and customer-focused. Thank you!”
“Recently had a Car Accident which lead to my car being totaled…rented a car from Wilson Pike Brentwood TN location….Ann Y. AMAZING customer service she went above and Beyond!!!… in the course of having the vehicle and not asking for a Smoke Free vehicle had several dealings with Trey E. and Ann to exchange for another vehicle …between the two and ALL my calls…Customer Service was GREAT!!! Professional, Courteous and wanting to meet customer needs!!! Well Done!!!”
“Avoid with all cost, vehicle rental scammers
Rented a van over the summer for a few days in July 2024, returned and inspected by a enterprise employee and fully refunded my security deposit. Over 2 months later received a bill for "impact damage" plus expenses and loses for a total of £785 They could not provide me with any photographic evidence of any "damage" or an explanation on why it's taken over 2 months to bring this to my attention. I'm now Constantly being harassed with emails and letters in the post, threats with debt collectors, absolutely disgusting behaviour, unprofessionalism. I've been forced to make a complaint to the BVRLA who monitor dodgy vehicle rental companies like Enterprise who scam people. As a customer for years with this company I will never use them again, they are a disgrace.
Date of experience: 18 October 2024”
“Went to pick up an suv in south Boston Va. on 10/25/24. Went in and the girl at the desk was dealing with 2 women. I stood there for 15 minutes without even a hello or I will be with you shortly. Finally she asks if I’m there to pickup a car. I say either that or cancel and she says ok I’ll cancel your reservation. The 2 women she was helping could not even come up with the name they were renting under and called a man to see what alias he rented under and they tried 3 different names. I have rented from here quite a few times but I will never step foot in they’re door again and I will tell everyone I know to not use these people.”
“I went online to rent a vehicle from Enterprise I selected the location closes to me namely Clinton SC, I made the reservation with no problems, within 5 minutes Enterprise in Fountain Inn SC called me informing me the Clinton location was closed, a gentleman named Hunter informed me they could NOT accommodate me for a pickup as Monday the 4th they are short maned, I’ve rented from Enterprise for 28 yrs, I even was the approving authority for rentals from Enterprise when I was in the military for 28 yrs, unfortunately Enterprise is not what they use to be, My main question is, Why is the Clinton SC location still listed online if they are in fact closed,???”
“We had such a bad experience with one of the associates in Des Moines, IA location. From the moment we walked in you can see how unhappy she was, not a single smile on her face just anger. After a few min of conversation with Jackie Baldwin, she showed her true nature. She was angry, unhappy, rude, unprofessional and negative. She called us being rude and even mimicked us. I was ridiculous and I thought what kind of monkey you have in this office. You could feel how miserable she was. She's for sure hates her job, people and her life. Please avoid that location and Jackie Boldwin! I called area manager, but never heard back from them.”
“Enterprise Rent-a-car has been falling by thr waist side. The last rental I didn't review, but this rental I am. Both times I received cars that were dirty and not vacuumed. The cars should be cleaned thoroughly after each rider. I rarely rent vehicles, but when I do, I do expect a clean vehicle.”
“It took me an hour today online and over the phone to set up a car rental. I was told that it would be at the pickup location at 5:30pm. When I called to confirm that someone was coming, they said that it was for the following day. What?
So I haven't even got a car to rent yet and had to find a ride home now from work and then a ride to work. So inconvenient, guys. I guess there are a few reviews I should have read first. It is through my insurance company, so I'll let them know how well you are doing.”
“While the people are nice, I am still sitting here waiting for my pickup 40 minutes. I called, after a constant busy I got through and they said they had to do a drop off ahead of me.
I have to be on the road. They assured me they would be here at 12. The drop off should have had to wait.
The only thing this company has is they pick you up. On time? NO”
“I RESERVED a vehicle with them twice in advance and both times they stood me up at the last minute saying they didn't have any vehicles available. I had confirmed the day prior. They didn't have the nerve to even notify me. I've rented a lot from them in the past with no problem but do not recommend them to anyone looking fir a RELIABLE service.”
“If you’re planning on renting from nterprise in Charlotte, NC south park location, here’s my experience. I made a reservation online, but when I arrived, the location had no cars available. The staff on-site explained they couldn’t reach me ahead of time, despite having my email on file. It was disappointing, especially after planning everything in advance. Make sure to double-check availability by calling them directly if you have a reservation to avoid similar issues”
“The dirtiest cars I’ve ever had to rent after my car accident. I was given Enterprise for my insurance carrier to use to rent. A car from them. Car was filthy. Had bugs in it. Wheels were shaking felt dangerous in the car. They replaced the car twice got tired of getting cars of disgusting and dirty and I felt unsafe. I went to an enterprise car dealership by the airport and The refused to change the car for me. When I told him the car wheel was shaking. They told me I had to take it back to where I originally rented it from this is totally unacceptable. If you have to rent a car stay away from Enterprise Rent-A-Car. They are some of the worst vehicles on the road, they smell bad. They smell like cigarettes and other odors in the vehicle have chip windshield and one of the cars. I’m driving now I recommend staying away from Enterprise a supervisor was supposed to call me back. It’s almost been three weeks. I have not heard from anyone so just so you know if you try to get in touch with them at corporate they tell you somebody will call you but nobody ever does.”
“I had accident. Wanted compact car. Called before I came told no problem several compacts arriving. Got there told no compacts so they gave me a midsize and charged me 20 a day a compact would have been 10. I was told to call tomorrow before I come to get a compact and I called and was told I’m not getting one cause my reservation doesn’t say compact. Out of desperation I called customer access on tue around 5pm no call back. When I called back today I was told I would get a cab within 25 hours. I still have a car I can’t afford and no one can either give me the compact I want or leave me with car I have and charge me for a compact. I’m a paying customer and this is how I have been treated.”
“I reserved a mini van via the Enterprise website and when I arrived at BWI for pick up, I discovered the website and what is on-site does not match up. This showed inconsistency between working on-line and in-person customer service. Fortunately, the Manager on site at BWI, Jay acted instantly without hesitation. He was able to provide valuable information and worked with me and my family to accommodate our needs. I am grateful for his personal approach, which is a diminishing skill set, evidenced by Enterprise's website or phone call where you cannot talk to a person. Jay is a valuable manager and after traveling for 13 hours, provided a welcomed customer service approach.”
