“Devin has terrible customer service. Denied me an upgrade because they didn’t have the car I reserved. Refused to allow me to speak to his manager. Said they’re not responsible for the cars listed on their site. Funny cause a Premium or Convertible said “call for availability”, not for the mid sized car I reserved. He is definitely not a great fit for the culture of this company as I have been a customer for YEARS and have NEVER been denied an upgrade for a vehicle that wasn’t available. This tells me someone isn’t managing their fleet correctly and he has no interpersonal skills whatsoever!”
“Several weeks ago I had a car accident in the insurance company sent me to Enterprise Rent-A-Car off of Metro parkway in fort Myers for rental car for several days. I live in Cape Coral so when I turn the rental car back in which should have been 100% paid for by the insurance company by all of a sudden get a $7 charge for a toll going across the bridge from fort Myers to Cape Coral where I live. Know anybody that lives in Southwest Florida either Cape Coral or fort Myers we all know that there are no longer attendance on the Cape Coral Bridges you can't stop and pay a $2 toll you either have to have a transponder or Lee county will charge you $5 and now Enterprise Rent-A-Car charges $7 and I just want to let Enterprise Rent-A-Car know that I will never use you again for a rental car in any way shape or form that you think you can rip people off by charging $7 for a $2 toll seen the last of my business”
“I had a confirmed reservation but day of pickup, I received a call explaining that because they could see that I had looked at multiple options and had an out of state drivers license, that I should call back before coming in as it seemed likely that I may not have the required credit to rent the vehicle ?!?! They had never met me, but apparently presumed that I must be some kind of trash!!!! Just the tone of this employee’s voice showed how he wanted me to l is how he was judging me. I had plenty of credit… I had checked into driving a car versus flying and then renting….”
“Reserved a car for my business partner who is 100% disabled. She was told she couldn't get a car. I've reserved vehicles for employees for years the same way. We called to find a solution. Enterprise had no solutions.
My 100% disabled partner had to uber to a hotel. HORRIBLE SERVICE. ENTERPRISE SHOULD BE ASHAMED OF THE WAY THEY TREAT PEOPLE.”
“What happened to Quality Service with Enterprise? What a nightmare! I give a (- 100).
We reserved a vehicle in a small town. No other rental companies around for miles (hrs away). The day of pickup, I was informed that there are no cars available. We called the toll-free number and reserved under a less ethnic name. At the end of the conversation, I asked the agent to confirm that there were vehicles there. She confirmed! She went on to inform that there are plenty of vehicles. I confirmed that I was confused because the site location for pickup had informed us, less than 10 min ago, of no availability and that they could not honor my reservation under my daugher's name. The agent became silent and transferred me to the site. That isn't helpful! Why are you sending me back to the problem? I called back and reached David in St. Louis who tried to help as much as possible. I believe that he understood what was going on, prejudice! David kindly reserved me a vehicle located in the nearest city (Tulsa) which was 1 hr, 45 min away. Great, however how are we to get there? The small city did not have an Uber, Lyft or Taxi service. I had to rent a local Uhaul ($400) to drive to Tulsa (there and back) to pick up the Enterprise or else, we would be stranded. Fast forward, I have been charged $950 for a 1-way rental that is $88 a day (3 days). When calling customer service (4-5 times thus far), comprehension appears to be an issue. I've conversed with csrs over seas a few times as well as USA reps but still no resolution to my request to be escalated. I have been sent in circles. I will "never" use their service again.
Enterprise your service has lost you a 20+ years of loyalty! Corporate should have stepped in an assisted with the non-honoring of the initial reservation, causing the additional challenges to get into a rental.
TTH and TFH”
“I would give the company zero stars if it’s available. Enterprise should be embarrassed for taking advantage of customers in uncontrollable situations. I sat on the phone with different representatives for 4 hours to let them know about the flight cancellation due to Crowdstrike update and Enterprise chose to charge more for one day of using a rental car that I paid less for during an entire week. Be aware that they will take advantage when it’s an opportunity to do so!”
“@DFW airport area. 7.3.24 8pm.
I reserved a premium sports car.
I am a member for 14 years.
A new employee approached me and told me I can't have any of the premium sports card.
I'm sure he was new.
I didn't want to argue with Jim so I just took what he said I reserved
A blue jeep.
I get to the last check point and a very nice person fixed my problem.
Her name is Bri.
She told me I reserved the premium sports cars and I had my CC info and ID.
She ask for someone to bring me the correct car..She apologized to me and I was on my.
Malcolm Gill
Thanks”
“We reserved a luxury SUV from the Mattapan office 6 weeks in advance.
We went to pick up the vehicle on my scheduled date, only to be told they couldn't find a luxury SUV. Guess what? They gave us a 7 passenger van. Yes...a van!!!!
Talk about an insult! We felt that the customer service was not helpful with our needs. They told us that they would check around for another luxury SUV. We honestly don't feel like they did.
So, we had to take it upon ourselves to contact the Boston Logan Airport Enterprise. Bam!!! We got one! Let me tell you, we had a gentleman named MICHAELW. BARRETT. He was so understanding and extremely professional compared to my earlier experience with the Mattapan, MA office. What a difference! Mr. Barrett truly exemplified customer service. He went above and beyond.
We definitely give him a 10+++. Mr. MICHAEL W. BARRETT, We thank you!
Harold F.
Pam L.”
“Rented me an EV with 8% battery...going down frwy and the alert screen popped up...I was so angry...3 am in the morning...unfamiliar city...don't know my way around ..senior person...DO NOT RENT FROM THEM!!”
“Recently I booked a mini van with Enterprise Car Rental for a weekend. I got the confirmation and location to pickup. When I called the location on Friday they told me they have a reservation for a mini van under my name but they do not have a mini van! I was wondering if this is even possible. Ironically, I remembered an episode of Seinfeld! It does happen!
https://youtube.com/shorts/X7nORga76GU?si=pxj_53jum0pwhxB9
Thanks Enterprise for a good laugh!”
“After having issues with my rental the girl Sam britney were awesome the refunded me 3 days rental! Thanks for the compensation 👍 I highly recommend this rental place in fall river ma 👌🏻”
“When u call road side assistance,they could be prepared to know where a car is... They sent me to the airport for a trade car. after,I drove 20 min on a donut, they said they did not have one on there lot. They gave me places that could put a new one on.. so next day I went to Firestone and they said they could fix it in 6 hours I had an appointment.. I called the road side again. They tried sending me to the airport again. I said no they did not have one; could u look a car up for me .. he said it showed Washington branch had one. So I waited 2 hrs for the branch to open. When he opened the door he said they didn't have one yet could be a few hours... He did make a phone call. So I drove another 20 min away . When I got to the tire place he said he would have to order that size tire and it would be Monday.. I said no I need the car now.. I started to get in the car and turned around. I asked him if he could patch the tire..I had to ask! He did do that. Your company pays for the tire and was polite. Willing to work with someone. And even gave me a perk next rental car for the trouble . I just think your company could have a tire company or mechanic more ready for these. Or a better system to see where a car is... Thank you john”
“I used my company account to book a rental to be picked up on 7/9/24 as I was leaving early AM on 7/10/24 to travel.
Someone called me to confirm my rental on 7/8/24.
I arrived to pick up rental on 7/9/24 to find out they left a voicemail 1 hour prior to my pick up time stating they had no cars. I was at work and did not receive the voicemail so I went to pick up the car.
When I arrived, they said they had no cars available and would call me when one was available. Its 7/17/24 and I still had NOT heard from them. I ended up missing my meeting because I had made arrangements to be there by 9am on 7/10/24.”
“Terrible, terrible service! Went I went to pick up my rental car, I was treated disrespectfully, and was made to wait almost TWO HOURS for the car, despite the request having been called in DAYS before! And although I was told at that time, and again when I returned the car, that there would be NO out-of-pocket cost to me, because the entire cost of the rental was being paid by State Farm Insurance (as a result of a claim which had been processed and approved), and although I was clearly told that my credit card number was being requested by them ONLY for identification purposes, Enterprise subsequently charged $19.54 to my American Express Card, for a fraudulent charge which I suspect they have also charged to State Farm Insurance! (I have already disputed that charge with American Express.)
I strongly urge anyone needing to rent a car to avoid Enterprise!!!”
“The company has completed the impossible! They have actually got me to dislike an environment worse than the DMV. They corral you into a bland, dirty waiting room - so you get to awkwardly stare at other people who also get to awkwardly stare at you - wondering who is next. It reminds one of the scene in Beetlejuice as they await their fate in the Netherworld waiting room. It is a treat! On top of it, the employees get the luxury of making up stories in their own fantasy land. They will happily take your reservation for a specific time slot, so when you arrive they get to claim "your car is being cleaned". After 30 minutes of the 'great stare off' with other unfortunate souls, Enterprise then claims "our cars are getting oil changes at Firestone, they are on their way." After another nauseating amount of time, they then claim "people that were supposed to bring cars back didn't return them." It reminds you of The Blues Brothers where John Belushi is telling Carrie Fisher all of his excuses why he left her at the altar. The employees clearly have mastered this art. It is like this unbridled perverse enjoyment of diluting the truth that can only compare with a Seinfeld bit on the horrors of customer service ineptitude. My only post Enterprise Rent-A-Car experience regret is not waiting around to see how many more excuses or actually how long it would take, as I abandoned my arbitrary spot in line by getting an Uber to go somewhere else. Legend says people are still waiting there until this day - who knows. If you too would like to experience this gravitationally suck of an experience, you would be wise to make a reservation and experience it for yourself. Also, major kudos to the Enterprise Public Relations Team for responding to every review with the same bland "WE CARE! EMAIL US SO WE CAN DEMONSTRATE TO THE WORLD HOW MUCH WE CARE" response.”
“I did reservations to receive a van and put a credit card to hold it they call to make sure I was coming and I said yes got there no van they didn’t even offer nothing else Alabama Enterprise sucks. And some r rude I’m going to not rent there no more The sad thing about they didn’t care”
“I reserved a vehicle for a day (June 26th) trip during a recent trip to Washington DC so that my family and I could drive to Gettysburg. I arranged to pick up the vehicle at 7:30 a.m. on a Wednesday so that we could get to Gettysburg early. When I arrived at the Enterprise location we were informed that they had no vehicles. I was told my options were to wait until one came in or go to the airport where they had vehicles. We decided to wait. 45 minutes later we asked about the availability of cars and was again given no information. Staff were not helpful and were unconcerned about our situation. When I asked about the airport they said I would have to go to BWI which is over 40 miles away and I would have to pay to get there. This would mean we would miss Gettysburg and the private tour we had scheduled and already paid for later in the day. I quickly called another rental company (Avis) and was able to get a car.
We were able to get to Gettysburg later in the day but had little time to see or do anything. Enterprise ruined our day. I was called about 1 p.m. by Enterprise and asked if I still wanted a car and I said no. I understand not having cars available but having staff that acted like they didn't give a damn was especially frustrating. This was the location at 1110 14th St, NW, Washington DC.”
“They are te rude and show zero compassion or empathy. The answer to every question is that's policy. If you want to have a better experience use Hertz.”
“Reserved a Tahoe on 7/3/24 to 7/7/24 got there said they were giving me a free upgrade gave me a suburban had funeral in Arkansas had to go. Left at 6pm enterprise closed. The front end was so bad. Shook so bad had to drive slow 5 1/2 hr drive took over 7. Hours. Late at night I'm a 57 yr old with a 1 year old and my husband had a stroke I was so scared my blood pressure was very high when I got to my destination. Had to drive it back emailed the lady at enterprise like she said still haven't heard from her today is 7/9/24”
