“If you wanna be late for a funeral and deal with incompetence rent period but if you would like the car that you reserved on time and professionals to serve, you do not do not do not rent here. This is your warning. They are rude. They are unprofessional. The young lady helped me didn't even get the reservation. Put in the computer when I ask for a print out at time of reservation made. She told me the printer was broke, which was a blatant lie.She just did not know what she was doing when I called corporate to complain that the car was not ready.Corporate said that the reservation was never made, which means she didn't put the reservation in correctly.So to sum up, do not rent from here.This is your warning”
“ENTERPRISE, AUGUSTA GA. ON GORDON HIGHWAY HAS THE VERY BEST CUSTOMER SERVICE IN THE 🌎 😊! WE'VE BEEN RENTING CARS FROM THEIR LOCATION OVER A YEAR!! THEIR BRANCH KNOWS US BY NAME & ALWAYS MAKES US FEEL AWESOME!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ TO THEM!!”
“Great experience at the North Brunswick Enterprise Rental center. The employees were very professional and courteous. Especially, Joe Cuzzolino. He serviced my rental order, and was exceedingly kind, gracious, and accommodating. Thank you, so much!!!”
“I want to thank Erica at the griffin location I really appreciate her. She was very professional and very helpful with helping me returning the car when I was at car dealership.”
“I have rented cars from Enterprise for many years. DON’T ever modify your reservation! If you do, you’ll end up paying more just like you made a new reservation. My plane was a late night flight that was delayed 1 1/2 hrs so I modified my arrival time through their app to make sure I’d still have my car. It only cost me $100 to do that. But I didn’t find that out until I showed up to pick up my car. Even showing them my original rental confirmation didn’t change their mind. I was told it would be corrected by 5 different customer representatives on the phone but to no avail. I’ve spent thousands with them over the years but they are losing my business by saying they would correct the problem and then were unwilling to do so later.”
“I'm a Doctor AMF my wife is an engineer who owns her own firm and we are constantly coming in contact with people who don't like their job, are disrespectful, and not engaged with their clients..... HOWEVER. MY WIFE, OUR CHILDREN, AND MYSELF FLEW FROM ATLANTA HARTSFIELD (MAYNARD JACKSON) AUG 25TH,2024 TO MCO.... AND WE RETURNED THE JEEP WAGONER TO THE RENTAL COUNTER.... EVERYTHING FROM THE DEBRIEF TO GIVING US DIRECTIONS TO THE SKY TRAIN WAS PHENOMENAL..... THE YOUNG MAN'S NAME IS TC AND WAS RECENTLY PROMOTED TO MANAGER.....I SEE WHY.... GREAT ATTITUDE AND PRESENCE”
“I went to enterprise in garden city because they said they had vehicles available. When I arrived they said they had nothing until tomorrow and there was no way to get a car. I called the 1800 number because it was an insurance claim car a total loss…the lady on the phone says because of that they will find me a car and call me back. I did not get a call back so I called back and they said yes we have vehicles available you can pick it up at 3:00 so I proceeded back to enterprise and NO Vehicle. I was turned away AGAIN. So I give it about four days schedule another pick up this time different location and made sure that they had vehicles they said yes. So I get an Uber up there when I arrive they said there is a 400.00 deposit and they do not do insurance claims. So I said I will get it for one day the and they wanted to charge me 75.00 for a basic car and a 400.00 deposit. So with all that I said no and had to get another Uber. So in dealing with enterprise I am out already about 60.00 in Uber because this company can not get it together! DO NOT I REPEAT DO NOT WASTE YOUR TIME WITH THIS AWFUL COMPANY WITH NOOO CUSTOMER SERVICE!!!!!!”
“I have rented cars from the Enterprise Rental in Carnberry Twp, PA. Each time I had the pleasure of working with the manager, James Davis and he has gone over and above to assist me and providing me with cars that I have requested due to safety etc. Also he is always so pleasant to deal with no matter what I'm requesting. I can't say enough about James and his team. They are a 10+ and deserve the praise.
Thank you,
Koren”
“Aaron at the 8mile ferndale, MI location was very helpful & patient. I got there about 5min before closing time & had issues with my method of payment & he did not rush me and wasn’t annoyed at all. He waited until we sorted everything out & was very kind.”
“It didn't!!!! First we booked a minivan, we received a Toyota Highlander. We have 6 people, with luggage. We are so cramped in this vehicle. They are not doing anything to fix the problem except for, " you don't have to fill it up upon return." What! $40! Gee thank you. We drove from Michigan to Florida all cramped up, now we're on the way back. Tierd, cramped, and cranky. We have barely any room for our legs. We only brought one duffle bag each. Could imagine if we would not have been frugal with our packing. It's so stupid. When you book, reserve a mini can, you should get that. Oh how could I forget, we still got charged the same as if we had gotten a mini van. That might be my last time with this company. Sorry to say.”
“I had to use the Enterprise Rent-A-Car within the Gillman Chevrolet at 7000 Southwest Frwy, Houston, Tx. Travis is the gentleman that assisted me throughout my rental time. He was not only professional, he was friendly and understanding during the entire experience. He always kept me informed and comfortable with the process. Thank you for making a tough time much much easier. I'll definitely recommend this location to family and friends.”
“I should've read the reviews before I came to this place and ended up stranded on the side of the road in front of a motel 6 as a 5’3 100 lb woman. I called the enterprise in Atlanta on courtland ave 4 different times asking if it was okay that I picked up the car with my paper temporary Maryland license because mine was stolen. They told me 4 different times that that was okay, seeing that I had booked my rental through my Maryland insurance. Today I go to pick up the car and they said they "can't help me." They said I have to pick up the car using a physical license which is funny because their corporate office said that out of state paper licenses are fine as long as you have another form of proof which I did, I had a passport and Georgia school ID.
I told the woman at the desk that I spoke with a man on the phone THIS morning and she told me that was impossible because no men work there but as I was sitting outside stranded a male manager came out to show another customer a car.
I spoke with customer service on the phone and they told me they were horrified about what I went through and would contact me the next day to bring me a car. It’s been a week and i’ve called them several times and they have been absolutely no help at all. I missed my family vacation because of this company and they’re not willing to offer a single compensation to try to make this right.
I have never experienced this level of unprofessionalism from the two woman at the desk, the male manager who I guess was hiding in the back throughout the entire situation or their customer service team.
This is a horrible company that doesn't have a single regard for the safety of their customers, left me stranded on the side of the road even though I brought with me all of the necessary paperwork I was told to bring. Karma is real though and they'll get theirs eventually.”
“Terrible Terrible service ignorant employees. No type of customer service skills. We live I. The same community as the North Lauderdale location. I'm sorry but they need to Shut IT down. 3 time we have attempted to rent a vehicle and was told yes the have a mid sized car to spend 1 hour each time to be told they only have a roller skate sized vehicle left. Please take care of this location asap! They are pulling our community down. Employees are very rude with no type of appreciation for people and no apologies for always making patrons unhappy”
“Turned in my rental car due to an accident. Paid the extra insurance coverage out of my pocket for 10 days on top of what the other person's insurance paid since it was their fault so enterprise made a killing on my rental. Then two weeks later, I receive an invoice for tolls incurred that included a service charge. Found out it is from a 3rd party that contracts with Enterprise to assess tolls to Enterprise customers. I live near the state line where there are two toll bridges across the state line. There are no toll booths and all my cars have responders to pay automatically at the cheapest rate every month on a credit card. The invoice for the tolls from Enterprise came with no dates and times that I crossed these bridges only the dates of my rental. Enterprise has a transponder on all their vehicles so I am certain they are being charged the cheapest toll rate but then charge customers more. Didn't have a choice but to rent from Enterprise as this is the only company offered by the other insurance company for a car rental. Will not be renting from Enterprise in the future especially living so close to toll bridges.”
“I had them through my insurance claim. No one ever answered the phone when you reached out. They were would call leave a message but you could never reach them. This went on for 5 weeks. Oneida NY and Rome NY. Will never use enterprise again.”
“Enterprise on clinton hwy knoxvill. I had a insurance rental from enterprise n got the car n no contrack on the car so after 2 weeks call them about is the return of the car n was told im still good n response from insurance n days later on june 18 called again n same response n still good so i didn’t get any reply from them so its still good but on july 3 got a text that the car needs to be returned coz it expired june 26 n got charged $227.?? For the extra days which they should know when i called but wasn’t told n i guess they need to take extra money since i have my catd on file with them n we are in their mercy so i called n yhe manager miss bree said they can’t do anything n i need to call the insurance instead. Bottom line they should have just told me last day is june 26 since they have insurance contract rather than asking me im still good till they get insurance respond n its a bad customer service n never reply back”
“Brett at enterprise location 3212 wall ave in ogden is awesome. I had a great experience just like always. I would not go any where else. Super easy, and great customer service.”
“Got great service from Shaun. Pleasant courteous and treated fairly. Its not the first time i have rented from enterprise in Prescott. Staff is great and cars are decent!”
