“Saint marys ga
don't bother trying to rent a car there from them they wait till the last day to let you know in the late after noon that they don't have a car for you and your leaving at 6:00 am so now you need to call around and there's know other car rental around or open for that matter
. there and hour away each from where you live employees could care less and Bruno manger or what ever he is did nothing there not to be trusted
but as you can see from these other reviews how bad they are i will post this every where on all review and in the neighborhood post so they know what to expect from a lousy car rental place that don't care about there customers they need to go away”
“Allie Brown at the Enterprise Dublin branch went above and beyond to help me during my recent retail. I have rented from Enterprise for Business for several years and the Dublin and Vidalia branches have always been fantastic!”
“Upon arrival at the London Road Office, I was met with a very helpful and smiling Saiza who cheerfully made my booking for a small van which I collected a few days later. On the day of collection Saiza, again cheerful showed me around the van wishing me a safe journey before I drove away. When I returned the van Niall who was friendly and helpful, inspected the van, finding no problems, he arranged a refund of the deposit, the van was clean when presented and drove well. It was a pleasure dealing with Niall and Saiza such delightful team members, thank you guys”
“A trip to Chicago turned into a nightmare when Enterprise cancelled my rental last minute without notification. I confirmed prior and showed up for my rental only to have the sorrowful looking attendant say, "Sorry sir. We don't have anything available". Never will I use Enterprise again!”
“just nowNEW-Edit
Horrible Experience!
First, The rental car we reserved wasn't what we received. We were supposed to have a mid-size pick up, Chevy Colorado or similar, and the only car they had was a very small Hyundai Venue. Second, The Hyundai would hesitate and the engine quit when at a stop light a couple of times, but restarted. Then a week later the engine dies on a 6 lane road while stopped at a light. The engine would not restart this time. We had to push off the road and finally got it in a parking lot. Which was crazy because of all the traffic on the 6 lane road. We understand things happen and were not upset at this point. We called the local location we rented from and explained what happened. We asked if they would bring a new replacement car out to our location, 6 miles away. They said NO! We do not do that and you need to call the Roadside assistance number. So we called and were told to call 911! We asked why do we need to call 911. The man said that they needed to know that we were safe and that the police needed to verify everything and call the roadside assistance number to verify before anything could be done. We asked to just dispatch a tow truck and we were not going to call 911. After several minutes arguing with the Enterprise employee, he finally agreed to send a tow truck. He said the tow truck would be there in 90 minutes or less and we needed to stay with the car until the tow truck showed up. After 90 minutes, no tow truck. We called the Roadside assistance number again to tell them that no tow truck showed up in the 90 minutes. They called the tow truck company and informed us it would be another 4-5 hours and that we needed to stay with the car. No Way! This is not our car and we already waited 90 minutes. I called the local location and she told me she could not do anything until the car was picked up and checked out on why the engine died and would not restart. I told her we were not going to sit there for another 4-5 hours and could someone come and pick us up. She refused! So we took an UBER home at our expense. I called later to find out when we could pick up another car. Guess what? They were out of cars. I called several times over the next couple of hours and no one answered. I emailed Enterprise customer service 4 days ago and have had NO RESPONSE. I wanted to work this out with Enterprise instead of writing a negative review, however, it is now 5 days after this all happened and we have not heard from anyone at Enterprise customer service or the local office where we rented the car from. We called Hertz yesterday and we will be picking up a new rental car this morning. We will NEVER do business with Enterprise ever again!!!”
“Very a very very bad experience with the Bagdadiyah branch, they don't know how to communicate and deal with customers, and worst...I will not suggest anyone”
“So,
My husband use this service.
Insurance gave us from them a car till our car should be fixed.
But yesterday they called my husband after 3p.m and they said they want back their car coz our car will be not fixed,and their car- my husband has to be back till 11a.m today,if he will return later he has to pay for full day,doesn't matter that they did called after 3 p.m and later 6p.m then they did explain all situation.
Is also is another option: they will pick up from our home a car. guess what till then they can pick up?-5p.m, wow...so I have to cancel for my baby playgroup, sit at home with kid and wait them not till 11a.m but till 5p.m now till they pick their car. Not even 24 hours notice they give to us.”
“Ian Jackson( located at 1924 NE Columbia Blvd. Portland, OR) delivered the best customer service that I have had in a long time. Attention to detail however, he made sure to listen to my voice and to answer my questions related to the rental car and my car insurance. Also, very helpful in assisting in selecting the right car for my comfort. Acknowledged the challenges with car accidents and how stressful it can be. I greatly appreciated the service, great communication and kindness.
Further, upon returning the car, Austin Guanzon, presented himself well. He greeted my son and I with a "people-first attitude. Friendliness with a smile. Thank you.”
“Rented an suv. Windshield filthy inside and out. Floors dirty. Seats had something sticky on Them(like spilled soda) Outside of car was as dirty as inside. And the smell. Ugh!! Wet dog smell. The customer service was very poor. Unfortunately I had to get rental there per Insurance Company. York Pa.”
“I needed a rental car for my accident and went to enterprise on empire blvd in Webster NY. Matt helped me get a car, a Rav4 the same day I went to the shop. I found the car too big for my garage with my husband's car in it too and too big to drive. I called him and he found a new malibu in a few days and drove it to my home to replace the Rav4. He went out of his way to help me. I will recommend Enterprise to all my family and friends.”
“Hayley from the Bracknell branch was brilliant! She responded immediately after being contacted by my insurance company! Hayley even upgraded a small van to a transit van without the extra charge! I’m very happy with the service.”
“They took me for $368 dollars fraudulently. The insurance company for the person who hit me was to pay for the rental. They upped the classification of the car I got to a full size so the other insurance company would not cover it all. Shame on you. It took me a week to even get a car. I will go out of my way to not use them again.”
“My wife and I were 100% satisfied with our Enterprise rental out of Logan International airport last month. From getting the car of our choice to its return, everyone (especially Isabel) was dedicated to assuring that we felt comfortable with our rental. Everything was handled efficiently and professionally. Thank you!”
“I hired a Luton van from Enterprise, Bury St Edmunds to undertake my house removals recently.
The member of staff I dealt with was Kevin. His approach was exemplary. He explained everything in detail and made the whole hiring process straightforward. He is courteous and efficient and an asset to the organisation.”
“Car was dirty, despite a sign hanging from the rear view mirror saying the car had been cleaned. We discovered the windscreen wiper fluid container was empty. We found this out on the motorway, when travelling at 70mph. We tried to clean the windscreen but the windscreen got dirtier and we couldn't see through it, which was very dangerous for us. We ended up having to buy our own windscreen fluid, what a joke! Disgraceful company. Please avoid., despite a sign hanging from the rear view mirror saying the car had been cleaned. We discovered the windscreen wiper fluid container was empty. We found this out on the motorway, when travelling at 70mph. We tried to clean the windscreen but the windscreen got dirtier and we couldn't see through it, which was very dangerous for us. We ended up having to buy our own windscreen fluid, what a joke! Disgraceful company. Please avoid.”
“Well the truck we rented started giving problems the service light came on along with other lights. I requested to exchange the truck and all I got was more ride unhelpful answers and told sorry for your luck they could not help me then when I did get someone to try and do something they had me drive this truck 60 miles to get it replaced and I was told that the place for the exchange was already notified about the situation . They were not and I was told there they were not going to help me there was no car. I was told to just drive that one and call road side assistance if I need something. Truly unbelievable I had a disabled husband and it was very hard on him thank God we made it back home no thanks to any of the representatives that work fir the company. How sad.”
“Everyone at the Northport Alabama location was fantastic. They answered my questions, got me in and out hassle free, and made sure my rental experience went without any problems. They even knew my first name as I walked in the door to return the key.”
“Chelsea @ the hixson pike location was very helpful. My back passenger tire was having service issues!! I drove the car 1hr 30min away or more to middle Tennessee location she was very helpful every step until I got into a new vehicle thanks so much!!”
