“We rented a car in Amarilo Airport. By the time I arrived to the hotel, the car was making a very loud wheel bearing noise. I felt unsafe and that's when I decided to call interprise to inform them of the situation.
After all the confusion we come to find, Interprise IS NOT OPEN ON SATURDAYS. After calling several times, finally customer service finally got us an Uber, back to the airport. Upon arriving Natinal Rental was able to help us, but after so much back and forth finally was issued a car.
We were calling all morning long to make contact with interprise, CLOSED. This is a TOTAL inconvenience.
We weren't able to get started on our vacation till all this matter was cleared.
NOT OPEN ON SATURDAY??????
What would have happened if we were stuck out in the middle of a Texas desert and heat”
“I reserved a pick up truck on 5/28/24 for 6/1-6/3 I reserved a pick up truck because that is what i wanted and needed. I was notified 20 mins before pick up time they didn't have the vehicle and it would be late (never mind appt times) They finally bring me a vehicle 1.5 hours late and its a jeep gladiator ( not what I wanted) this vehicle had no gas, needed air in the tires, smelled of cigars and the back window didn't work. When we returned the vehicle everyone was too busy to ewven acknowledge us, so we left the keys on the counter as an employee directed us we snapped a couple pics and left. the next day after noon they call and leave a voicemail wanting to know when I'm returning the vehicle. Maybe I'm crazy but one would think that monstrosity of a vehicle should have been seen and where did these new keys that weren't here before come from but clearly that's not how enterprise does business. I finally speak to a woman that now wants to know when I'm returning 2 vehicles, I'm put on hold and left for 15 mins then hung up on, I call back to no answer, call again Ben answers tell me immediately to hold, leaves me on hold 10+ mins and I'm hung up on again. At this point i am furious, the trip was horrible and we have to go again and had to bring a second vehicle because I want given what i asked for to begin with. I was rude to the lady on the phone because I felt like no one was listening or helping and I have yet to hear any apology but yet I was banned by the Reginal manager for being upset that they did NOTHING right and the only reason they did anything is because I told them I was going to call and complain every day until this was fixed. they gave me one day rental but no apology. Banned or not id' rather cut my leg off than deal with the very condensing ass that is the management team in Mount Airy NC, and his reginal manger who did NOT tell me his name. At this point not only will I not use your services but the hundreds of people that frequent my local music festival will no longer use your service, maybe you don't give a damn about this customer but I am loud and vocal and will tell anyone that will listen how horrible enterprise is and I will help them pay to go elsewhere!”
“I reserved a vehicle with enterprise car rental at the Bentonville/Fayetteville, AR Airport through my companies travel agent on the same day I was traveling. I received an email with a confirmation number for the dates I was reserving the vehicle. When I got to the counter, they refused to rent me a vehicle due to their company policy. They do not allow online same day rentals. Needless, to say I was annoyed and frustrated at the lack of customer service and the ridiculous company policy. Of course, he told me to go to Avis or HERTZ. They were booked. Enterprise needs to rethink their company policy. Fortunately, I was able to Lyft from the airport to the hotel. Unfortunately, I will have to Lyft to and from the worksite to the hotel. However, Enterprise inefficient policy clearly lacks care and concern for consumers. Make a note on the companies online booking informing customers they are unable to reserve a vehicle online the same day with Enterprise Car Rental. Apparently, they can’t change their policy or system.”
“made a reservation and went to pick up the car. was told there were no cars available. didn't bother to inform me of such. they even called me the day before to confirm the reservation and never said a word. This was at the Enterprise in Greenville, Alabama. Worst customer service i ever experienced anywhere, in any business. What a bunch of clowns, and that flournoy character that works in Greenville is the biggest clown of all”
“I called and reserved a vehicle also received an email confirmation. We were renting a vehicle so that my son could drive us to a family get together, as I have 3 layers of stitches due to an operation. They messed up my whole trip. They DO NOT have a vehicle for me? We received the confirmation but no cancellation.
One star was too high, I was forced to put that.
Our trip is tomorrow and not one person was willing to fix this.”
“Always rented from Enterprise in the past, but called today to check prices twice and was responded to like I had insulted the persons on the other end. Enterprise must learn that all people are not cut out to communicate with customers tactfully. My request was simple and they couldn't even direct me to where I might be helped. I decided to drive my own car.”
“If you leave Enterprise a bad review because of bad customer service at one location. You get Blacked Listed from all locations. Good to know now I'll be renting from everywhere but them idiots.”
“Good morning. Would I like to inform you that my experience with enterprise this time was not excellent!!!! As a matter of fact, it's horrible!!!! Allow me to share....
I had reservations set for Thursday 6/5/2024 pick up my car. Picking up the was the best customer service ever. On 6/6/24, our vacation started we on the road. Let the passengers' side window down, and it wouldn't go back up. We had to drive 2 hours down the road on the highway, listening to that noise. Horrible!!! It was till about 2 hours later that after trying, we were able to get it.
Called customer service and spoke with someone she said I could take the car to any enterprise down in Myrtle Beach, and they will change our car.....that was a lie! I asked her to note my reservation so they know I'm coming. She said she would.
REMIND YOU THIS MY FAMILY VACATION!!
I go to enterprise. The customer service was horrible. I told her that I would have to ho another enterprise. At this time, I'm furious. I am spending my vacation time changing out cars.
I go enterprise at the airport. Tell them what's going.. finally, I'm in a car. You would think that was good! !!NOOOO.
THE CAR WAS NASTY, DOORS, SEAT, OUTSIDE OF CAR WASNT WASHED. THE CEILING HAS FOOD, DRINK OR WHATEVER ALL ON THE CEILING.
WHAT HAPPEN TO MAKING SURE EVERY CUSTOMER EXPERIENCE IS EXCELLENT?
Today, I called the local office talked with a manager Jeff where I originally had my reservation and was basically told he can try, contact another enterprise or take the car to get cleaned!!!!
What happen to standard of care( clean cars)
I am vacation...that's not something I should've have to do.”
“Wow what an incompetent company, they will make you a reservation only to have the location tell you when you arrive that a reservation does not guarantee a vehicle. Then they will pass you around and transfer you from department to department and tell you you will be contacted by management, but then you never will be. What a joke I have no idea how this company is staying afloat, and I can guarantee they will be filing for bankruptcy soon.”
“We rented a car from Enterprise Rental on Pensacola Blvd in Pensacola Florida. Faith was the only one at the Front Desk on a very, very busy Sunday and she managed everyone with a smile, courtesy, a personal touch and excellent communication. He thin team included Jared, who checked us out and back in- he was wonderful, even hooking up our phone to the display. They were both total professionals and wholly committed to excellent Customer Service. I hope they are acknowledged and appreciated, as their personal conduct was exemplary.”
“I rented a car for a week from the Olathe KS enterprise. When I received the car, it was washed and water still beaded on it. Did the walk around, notated previous damage, etc. When I returned it, they notated hail damage. The car was garaged at the time that it hailed in Olathe. I have a sworn statement from my neighbors that the car was garaged at the time of the hail. Because I didn't take our Enterprise's "insurance", they are letting me pay for someone previous issue. They were to contact me by 5/22/24 per a letter they sent me - nothing until 5/31/24 was communicated. The manager, Jacob, called me - he did not return 3 attempts to call on that day and I had to the initiate the discussion on the morning of 6/3/24. The attempts to get this resolved have been terrible with poor service all the way around. As a long time, 10 year+ customer of Enterprise, I am extremely disappointed at the customer service, lack of response by management and the dismal resolution process.”
“I was crashed into by enterprise rental car that had no insurance!!!! My insurance doesn’t cover uninsured motorists. I am now stuck paying a car note for a car I can’t drive. (As my car was totaled). Enterprise only pays $5000. My loan is $25,000. So now I’m stuck paying a car note!!!! Good thing I didn’t die! That $5000 doesn’t cover a funeral!!! I will be certain to tell everyone that I know about the laws you’re breaking for allowing uninsured motorists to drive your vehicles!!! This isn’t over!!!”
“I rented a vehicle from the Enterprise on Bryant Irvin Rd. in Fort Worth TX. Someone hit me and I needed a rental. Jordan was EXTREMELY AMAZING, his communication skills,integrity, reliability, dedication, and friendliness. He always kept calm no matter the issue, I was not the only customer he was assisting. He tried so hard to please me, and anyone who walked in the door. He deserves a raise, a bonus, and a plaque. If you have ever been to this location. You would understand.
Ronesha is just as deserving as Jordan, she was above and beyond. I had to take my rental back 3 different times. Ronesha or Jordan NEVER said no. ALWAYS were willing to help and satisfy my needs.”
“The Mansfield truck division is terrible, poor customer relations not very sympathetic to customers plights. Called due to who the insurance company deals with. Truck broke down at a rural Ohio campground and needed something to tow my camper home. Called the truck division of this Enterprise and being Memorial Day weekend they weren't open till Tuesday. Got a hold of Cameron a little after 9am and said he had a truck coming back and would call me when it was ready. 4 pm I called to see what was up, could not get Cameron. The fella I then talked with was rude and smart mouthed would not get Cameron. Called car division and they promised to get a message to Cameron to call. Never received a callback. Moto should be " we won't pick you up or call!"”
“This enterprise office by Anderson lane in Austin is just wonderful my experience was from the beginning to the end was very rewarding they sure know what costumer service is all about it hard to find business doing things right thank you.(jesse Catano)”
“My experience at enterprise was nothing but great I have rented from the enterprise at 12592 pines Blvd in Pembroke Pines fl 33024 the assistant branch manager Kevin Boyd was very professional curious understand and was willing to meet my needs I will be renting again there”
“The Fort Gratiot Michigan location has an employee who is racist and very very nasty I encounter this individual last week!! He blamed everything on the district manager saying they don't care about customers loyalty anymore every thing is strictly by the books even charging. I returned the car on full just like I got it and was still charged for 2 gallons the needle was in the same position it got it in !!! Really I have never been charged for gas in all my time renting from Enterprise they need to replace all the front end employees because the group they have up there are not nice nor friendly!! Horrible horrible horrible”
“Very poor performance and service. I had a reservation and got a phone call that the vehicle I needed was no longer available. Messed up location and pick up times! Horrible experience!!”
“Flew into Minneapolis airport at terminal 2. We had about 200 pounds of luggage with us. Followed the signs to the rental counter and the counter was closed with a sign directing us to Terminal 1 for service. There is no easy way to get between terminals. We had to send one person to Enterprise in terminal 1 and another stayed with the luggage at terminal 2. It took an additional hour to get the car and load the luggage. I thought you were in the business of customer service, the bonehead executive who pulled the plug on terminal 2 is taking Enterprise down. He should be fired for making a stupid decision. They lost two loyal customers.”
