“had a dispute over a ridiculous bill. they opened and closed my case without me knowing and give me a ccj. they won't help and I now have to sell me home because I can't remortgage. I have paid them in full too.”
“Topped up our gas card yesterday but the meter says there's nothing on the card. 24 hours later, 8 phone calls, emergency last night told us to speak to day staff, rang them several times with them telling us different things and coincidentally apparently the last phone call cut off exactly 5pm! Hometime for them. 2 calls to emergency line after that, first guy couldn't have been more helpful and stayed on the line while we drove round several shops attempting to get it sorted, he even rang the fourth one to see if they could help, they seemed to think they could so we let him go. They couldn't so yet another call to emergency to get a useless woman who's answer to it was I'm sorry but you need to ring daytime. So far, 8 phone calls, most while we're supposed to be working taking up over 4 hours, about 2 hours driving between 6 shops and we still have no gas.”
“EON are a highly dysfunctional company with no right to operate. They are chasing a bill that I queried already with N Power and cannot seem to get it right. They keep calling and starting again without ever knowing what the previous person has told me. I can be on the phone for over an hour one day with them and the next day another one calls to start again, 'we work on an automated system' she said - nonsense! Why can't they communicate with each other? They always say they are looking into it for me and never get back to me. They have recognized that the bills are way too high and can't explain it but refuse to call back or sort anything out. I requested a deadlock letter which they sent but it was dated 8 months ago! They told me that they had sent it to me then but I never received anything. They guaranteed that the head of complaints resolutions would call but of course not heard anything...”
“I didn't want to give any stars at all, Eon are just diabolical. After years of s*** during which time they inexplicably took my storage heaters off he Economy 7 tariff and charged me astronomical amounts at peak rate, I finally get a Smart meter and E7 reinstated. Now they want £285 a month to anticipate the winter bill, even though I'm currently only using £20 a week. They wouldn't even let me set up a Direct debit, then sent threatening emails telling me I'd refused to contact them. I'm fuming, worse, I'm so incandescent with rage I think my light bulb is going to blow. Ugh.”
“Scum of the earth, fleecing customers whilst taking record profits. We're all paying for the bosses new yacht whilst people are starving and going cold because of companies like this. Greedy and disgusting breed of people.”
“Dreadful company. It’s like banging your head against a brick wall when you try to get incorrect accounts sorted, and even if you do they don’t give you the money back, they keep it for future payments. You can’t speak to them and if you email them you never hear back.”
“I will never go to this place again. I was there earlier today and I was texting back and forth with my wife about what she wanted me to get her. When I got to the register the lady went on to tell me there is a privacy policy and I am not allowed to take pictures of the employees. I was absolutely taken back by her impulse to make a false accusation. I have been coming here every week for years but after today I will never come back again. She made me feel so uncomfortable and low that I am consulting with my attorney to file a lawsuit for false accusation and deformation of character . You should be absolutely sure beyond a reasonable doubt before you ever accuse anyone of anything. I don’t understand why you can’t just do your job and serve the food without making false accusations like that. This is probably the most horrible experience I’ve ever had at any restaurant because of how horrible she made me feel.”
“Eon is the worst electric company to have a licence to operate in this country and should be taken off them. I have a on going complaint from when Npower was in existence. I have put in so many complaints with Npower at the time and now with Eon from when they took over from Npower with a disputed bill and also from my account being opened before I moved in to my premises and billed for electricity that I have not used. Eon kept shouting my complaint without notification and any letter of reconciliation. Then came the debt collection agencies who quickly ran off when told what was going on as Eon never told them. I even had Eon's solicitor contact me when I told her what was going on they ran off. With being billed for electricity that I have not used and Eon sending debt collection agency to get money off me this is known as fraud. Since I have legally with held payments which in law you can do the bill is over 2000 pounds ( not my fault). Last week they broke the law by sending out a team to replace my meter to a payment meter forcing me to pay a disputed bill. The government legislation stayed if a bill is in dispute ( like mine) they can not disconnect battery power , which they did. They did not even come to the house door not even show my partner who after a call to see and ask what they were doing. No warrant shown no ID shown they just came turned power off disconnected meter - totally outside government legislation other words broke the law. This company and THE way they work needs to be investigated. The CEO office is now supposed to be looking in to the disputed bill and complaints but they never notified me to this but a member of staff who responded back to another trustpilot remark. No one from Eon is now responding to any emails sent to them regarding my complaints or getting this disputed bill resolved. If any shareholders read this you need to looking in to replacing the top management as they do not correspond to customers. Anyone looking at using it changing their supply to Eon stay well clear of them as they are dishonest, fraudsters and bullies.”
“Really bad the worst I ever been with I got transferred from npower witch was brilliant when I was with them . I moved houses so when I moved it was supplied with British gas so I need my money as refund what I had left on my electric account every month the would promise they was sending it bit every month for over 3 months a was left angry and dissapointed it got to point they said I would get 30 compensation and my refund of 99pound and 43p but a month went by still not got it . Then to be told the refund and compensation had been deleted . Proper bad I can't get my own money back of them . Trust me there words mean nothing at all . Its so very wrong I'm suffer depression and anxiety witch as gone threw roof with all this stress . Very very bad E.on worst I've been with in over 30 years”
“I joined Bulb several moths ago having been with one of the big six for several years. Bulb make it very easy to switch plus their prices are cheaper. Its also the easiest company to understand your payments. very easy to submit meter readings, plus you get the added bonus of receiving £75 in your account if you join using my referral code below. If you post reviews using your referral code and someone else joins up you keep getting £75. Worth it during these very cold winter months.
The biggest reason for joining is their commitment to using as much renewable energy as possible.
Feel free to join up using my referral code below :
refferal75gbp.tk”
“Appalling customer service team and even worse complaints department. They transposed a meter reading and yet even after showing photographic evidence and them admitting it was totally their fault over one year later the have not sorted as apparently they cannot rectify their own mistakes! Now even though they have several times admitted it is their fault they are threatening debt collectors when they owe a refund!”
“When I gave EOn my meter readings and they realised I had paid too much up to that date, they refused to put the unspent money back in my bank account, saying it would go towards the next bill. I'm really cross that they are using that money to potentially earn interest on, when for me the extra cash flow can be a 'make or break' with other bills. Not impressed!”
