Europcar Reviews

Name: Europcar
Rating: 1.17

1.2 Rating 265 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

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Metrics

1.2

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I organised for the hire of a truck from Europcar. When I got to the Europcar branch, it turned out that the truck that was allotted to me was overdue for a service. I then had to wait 20 minutes while another truck was driven from another location to where I was. I then had to sign the documentation before even viewing the truck and walk 10 minutes to its pickup location. The truck I was supplied had 14km different mileage to the documentation and less than a full tank of fuel. Regardless of the mileage I returned the truck with the same level of fuel as per Europcars fuel policy. They've charged me $3.99 per litre to fill up over 15L of fuel totalling $65.84. The Europcar rep apologised and refunded $14.60 claiming that the mileage is different so that's why they can't refund the full amount. Given that the truck averages 14.4L/100km the charge for 14km of fuel would equate to a smidge over $8 if they actually wanted to subtract the difference leaving me with an overcharge more than $57. I've provided photographic evidence of the fuel gauge with a timestamp loaded into the metadata of the photo showing the actual mileage and fuel gauge when I collected it. I've been back and forth with Europcar now for over a week and I've registered a complaint with the ACCC. I've been using Europcar for years for moving houses and this is how they treat a repeat customer. Surely at this point they've spend over $65.84 just corresponding with me and digging up documentation pertaining to my hire.”

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Posted 2 years ago

“Upon being given the keys to our rental car (in the UK), it became clear that the car could not fit our two bags in it (these were not outsize bags, just regular airline "checked luggage"). We had ordered that class of car because Europcar make a point of stating on their website that it takes two bags. I then politely asked for a different car that would simply do what their website clearly promises, but guess what.... "Sorry sir, we can't help you, except to offer you the next higher category of car" (for which I would be expected to pay approximately DOUBLE the price). I showed the proof of the website which clearly stated (and still states) that the category I had selected was suitable for two cases in addition to four passengers . Again, I received the same unhelpful response from the Europcar agent: "The only option is for you to rent a higher category of car". I politely asked the area manager, but she was unwilling to help with the situation and also refused to give me her name! Upselling is OK, but not when the customer is - as a result of incorrect sales information during reservation - forced otherwise to leave their suitcase on the pavement. I was simply forced into an upsell. They knew exactly what they were doing. That's the whole game there. Beware - they will do everything to force you, too. I recommend you avoid them like the plague. I followed up with their complaints department, but of course that was a waste of time, they flat refused any compensation of any kind. I cannot adequately express my disgust with this company!”

Helpful Report

Posted 2 years ago

“I rented a car from Europcar Sicily in june through their online website. I wanted C3 diesel, but was given C3 gas version which has higher consumption. Their first scamming atempt was in their office in Palermo, where their employee said that I have basic insurance, even though I took full insurance online. After returning car, other employee signed a document with me wich stated that the car was without a scratch and initiated deposit return (so she claimed at the time). But even after 2 months, I still didn't get my deposit. I have reached their customer support several times asking for a deposit refund. One of their responses claimed that refund was issued, but the card issuer probably still didn't released funds to me. Then I asked for payment confirmation, so I could raise a issue with card issuer, but they never send me one and stopped responding to my inquiries. Probably because they still, after two months, didn't refunded me. One of the reasons why I chose Europacar is because they are big company, well established and I thought that we wouldn't have that kind of problems. I actually paid more (they are not the cheapest rentacar on the market) for that security, but was left disappointed nevertheless.”

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Posted 2 years ago

“Worst company ever, staff were extremely rude and disrespectful, they refused to serve us and made us wait for 1 hour then cancelled out prepaid booking just for telling the desk girl I will give them a bad review.she left the desk and refused to serve us after pointing her finger and being disrespectful. If I can give less than a star I sure will.”

Europcar 1 star review on 10th August 2022

Helpful Report

Posted 2 years ago

“Move… but far away from Europcar and before renting Europcar. 3 hours and many calls before being able to talk to someone from the assistance (between people not speaking English despite selecting the dedicated menu, people just ending the call, the chat being there … just to chat (but not having any impact in helping) and waiting music for eternity…) absolutely not serious at all !!!”

Helpful Report

Posted 2 years ago

“Europcar = 🤢🤮🤬 never, ever again Worst company i ever met. Didn't send invoise, changed more than 300€ whit no reason, whit out any proof. Not respond too email. Wors experience P. S for 3 days - 1024€ +320€ 🤢”

Helpful Report

Posted 2 years ago

“Booked a car at the weekend, then booked a hotel, the hire was cancelled by them this morning saying they have no cars, the person was useless and not helpful at all, avoid at all costs.”

Helpful Report

Posted 2 years ago

“Reviewing Europcar, North Bristol, Horfield branch. An utter disgrace! We booked a hire car well over a week ago that had been confirmed by the site. We booked a large vehicle to collect from North Bristol and to leave at Heathrow. We needed a large vehicle with a large boot space as my family and I are relocating to a new country and had a lot of luggage. We turned up today to collect the hire car (and needed to be at Heathrow by late afternoon). We hadn’t received any calls or emails or contact stating there were any problems. Upon turning up, we knew we were going to have an issue. We could clearly see that there were no vehicles matching what we had booked, there was nothing even comparable. Upon meeting Ellie, the girl behind the desk, we were greeted with a very rude and unhelpful response that “this was the car they’d manage to find for us” and that “it was an upgrade”. Her attitude suggested that they had done us a favour by actually finding us a car. The car was a completely electric, 7 seater which had a boot half the size of the expected vehicle (with the seats down) and I could see we weren’t going to fit our family and luggage in. I suggested maybe they could offer us 2 cars, but this was met with a blunt reply from Ellie, saying that there were no more cars at the branch, or any other branches in Bristol or the surrounding areas. I asked to speak to the manager, to which Ellie replied, “she isn’t here, you’ll need to wait for her, she’ll be an hour and a half!”. I asked what the options were and I was greeted with a disgraceful response from Ellie, “Well if you don’t accept this car, we’ll just cancel the booking.” At this point I left and let my husband deal with the situation as the absolutely disgusting service and lack of sympathy and care towards the situation had got to me. We had no choice but to accept the vehicle, which had cost us £500 for 24 hours. We then had to rely on a family member to drive myself and my children to the airport. Whilst the hire car could only accommodate the luggage. However, if we had received an email or call before arriving to collect the car, we could’ve cancelled the booking an made other arrangements. Not to mention, a little bit of sympathy from the receptionist and some other solutions, which may have made a better situation. Ellie and the manager could not have cared less. What a disgusting attitude towards the only customers they probably had all day, considering they didn’t have any other cars to hire out. My suggestion would be that you look for another job where by you don’t have to deal will people face to face. Or failing that, you need to attend some training in customer service and problem solving. Ellie is simply rude, clearly inexperienced and has issues with problem solving. I will never use Europcar again, and I will ensure that others don’t either. They are more than happy to let you down, not communicate issues and then just cancel your booking when they can’t honour it. In addition, no one walked around the car prior to my husband driving away and Ellie didn’t even have the decency to advise my husband how to use the electric vehicle, to which he then had to download the 400 page manual, just what you need when you’re on your way to Heathrow.”

Helpful Report

Posted 2 years ago

“We were travelling from Australia and used Wotif to hire a car in the UK through Europ Car. We were asked to supply a pick up time and chose 12pm. Our flight was delayed and we were 1 hour late to pick up the car from Sheffield. The office was closed. We asked if we could pick the car up in the morning but were told that our booking had been cancelled. We lost $830 and expected to be refunded after we hired another car for $890. We were told that we were not entitled to a refund because we had not come on time to pick up the car. We explained that our flight had been delayed and that we could not pick the car up at the agreed time. They said that this was not their problem. 3 months later we are still $830 out of pocket with no refund. Surely this is not legal!”

Helpful Report

Posted 2 years ago

“I will never use this service again. Terrible service and they over charged me by 60 quid. I rented a van from here for a day and paid online and everything. Only to be told that they don’t do late drop offs and I will have to rent the van all weekend which would be £195 instead of £108, I needed the van so had no choice but to except but when I checked my bank statements they had taken £139 making the total £247 - which was not the agreed upon price. They didn’t email an invoice (which is what my previous experience was with Liverpool). Despite being the person who paid and the renter when I phone customer service they keep giving me no answers!!! I can explain how deeply frustrated I am with them!!! On top of all that they gave me a van with a tank only 3/4 full and tried to charge me for petrol when it was dropped off because I returned it 3/4 full but luckily I had snapped a picture when we left (customer service literally told me it was lucky I had evidence). Charlatans and Thieves!”

Helpful Report

Posted 2 years ago

“My experience was fine until I returned the vehicle. The staff member indicated a scratch on the passenger door, which I initially thought was mud. It was a long scratch but very fine. It had clearly been caused by a hedgerow, as, on several occasions throughout my trip, I had had to move over on a narrow country road to allow another vehicle to pass. If I had not done so then an accident would have occurred. Europcar have refused to treat this as wear and tear and are charging £257 to repair it. I feel this is absolutely outrageous and want to warn other hirers when considering Europcar as a possible organisation to hire from. The company have been able to rehire the vehicle immediately and if someone else has the same problem it would seem they would then charge them a similar amount. I would advise all people considering hiring from this company to think twice before doing so. Any scratch over 75mm long, even if only a surface one, is likely to cost you a large amount of money. The fact that this scratch has had no impact on their ability to rehire the car indicates to me that they are using such obvious examples of wear and tear purely to make more money. Hirer beware!”

Helpful Report

Posted 2 years ago

“Reservation was cancelled via Europcar Android app. The app. confirmed the cancellation on screen. However, I was charged a no show charge. I did not have internet in flight and was not able to check for a cancellation email - I trusted the app. It's no wonder the app. has such a poor rating. My experience with Europcar Australia has been excellent, but at this point in time I will never use Europcar again!!”

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Posted 2 years ago

“Charged for fuel that I didn’t use. Pire and utter fraud. DO NOT USE!!!!”

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Posted 2 years ago

“Two weeks ago I returned my rental car in Ireland. My full deposit never came back to me. Now, after more than two weeks of daily chasing, I am still no closer to speaking to the right person or getting an answer on where my money has gone. My deposit has simply disappeared without any information. No one replies to anything, and you're bumped around the company with no intention of getting any real help - the customer service team are an agency who have openly admitted to having no way of resolving the money issues. They are there to say sorry and inform you to send an email. One lady on the CS team told me that Europcar is getting thousands of complaints every day - the number of people facing this same issue is scary. Europcar is simply taking people's money and then burying disgruntled customers in rehearsed mumbo jumbo of post-pandemic delays in the hope that we'll give up and stop chasing. And it's effective - I don't have the time to chase this money every day or spend 30 mins on the phone to be told I need to wait another 20 business days to see if the money turns up. It is utter nonsense - this is scamming on a huge scale, in broad daylight. This is an international company brazenly and shamelessly stealing from people.”

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Posted 2 years ago

“Never had good impression after hearing from friends but experienced it myself this week. On 13 May 2022 man on reception at Granville advised to come next week and book car. Then following week on 17 May 2022 young staff member at reception without checking any computers refused to book car even though dozen of cars parked outside. Staff was not keen to help find a car for future dates and looks like they have their own rules. And they never answer phone then why list a phone number on website.”

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Posted 2 years ago

“Youtuber "Travelling Desi" has faced a lot of issues due to racist behavior from your team. Please don't do this again.”

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Posted 2 years ago

“Racist behaviour with our travelling desi buddy Europcar rental must watch his episode where Mr. Mohit faced lots of racist issues with one of the executive of eurocar It's clearly shows the training issues of employee working for eurocar rental services”

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Posted 2 years ago

“It was very disappointing to see the racist behavior your staff exhibited with one of our favorite and honest youtuber Traveling Desi. The company culture flows down to each employee of the organization and it is disheartenejng to see the culture instilled in your employees. This is a service oriented industry and this kind of behavior is what leads to organizations such as your closing down.”

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Posted 2 years ago

“Avoid the bait and switch: Reserving a vehicle on your website was easy and pleasant. After this point, the experience was annoying and frustrating. Upon arrival and picking up reserved vehicle, AutoEurope desk agent did not have the vehicle or "similar" available and attempted to UP-SELL to a more expensive vehicle with a MUCH higher security deposit (several thousand dollars!) which places a major hold on your available credit funds. If you have a limit on your Credit Card (because the majority of us do not hold a "black card"), this becomes a major issue. The agent became frustrated because of not having the available security deposit and offered us to provide several credit cards to meet the deposit requirement for the UP-SELL. This seems to be an unacceptable normal process as while standing in line, observed that this was the same attempt with other customers who was there to pick up their reserved vehicle and their frustration was apparent. Vehicles do not include a spare tire. Was informed that the vehicles are equipped with "Run-Flat" tires. Nonetheless, this is an issue because Run-Flats are meant to operate to approximately 50MPH(80KM) p/hour at reduced speeds without air (punctured/damaged). So what is one to do without a spare? If you are traveling long distances in Europe and get a flat, you end up in a bad way with huge delays. When we received our rental bill via email, there was an additional charge without any explanation and it had nothing to do with fuel as we topped off at the petrol station not more than a mile away.”

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Posted 2 years ago

“Very bad car service”

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Posted 2 years ago

Europcar is rated 1.2 based on 265 reviews