Name: Evans Halshaw
Rating: 2.33

“Paid deposit for car but went on and sold car, very poor customer services and sales man”

Posted 5 years ago

“Evans Halshaw are a bunch of incompetent crooks who sold me a faulty car and have the worst communication ever. They're unreliable and I will never be buying with them again. Wouldn't even provide me with a temp car whilst mine was being "fixed" even though I was entitled. They are crooks!!”

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Posted 5 years ago

“I wish I had read reviews before I purchase. The staff lie just dont buy anything from them Nothing not even a tyre”

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Posted 5 years ago

“Shameful service Took my car in under warranty and they can not even look at it for 18 days due to backlogs,! They can’t even provide me with a courtesy car as there are none available ! They can sub contract my repair out though through an approved VAT registered garage but they didn’t tell me that I had to find that out myself! This mess has not only affected my disability, it has impacted on my work, my hospital and drs appointments. Told I would receive a call Monday just gone and still waiting 4 days later! When you do try to call the dealership you go through to their call centre instead! Disgusting!”

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Posted 5 years ago

“Terrible Took my car in under warranty with a fault and they can’t even look at it for 18 days due to backlogs! EH can’t even give me a courtesy car as they have none available! This has had an impact on my disability, my work, hospital and drs appointments Shameful service”

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Posted 5 years ago

“I have never been treated so badly in all my life. I had an agreed deal with Evan's Halshaw Vauxhall in leeds. my old car was valued on site and test driven by them for part ex on a new car. I paid the deposit signed up for the car I even paid in full as requested over the internet at home the same day. They rang me next day saying I had to pay 700 pounds extra as they said the part ex they were giving on my car was not actualy worth it to them!. This is after the deal was done signed up and id paid in full. all that was left was to collect the car. This company is an absolute disgrace. they use very dodgy dealing practices at best and actualy break the law. Trading standars told me I had a legally enforceable contract and they are in breach of it. I am currently dealing with trading standards and taking legal advise as well I get free through my house insurance.”

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Posted 5 years ago

“My partner have purchased used Honda at Evans Halshaw Citroen Mansfield. Car came with faulty clutch, noisy engine and notchy gear box. Been advised to go for warranty repairs to nearest Evans Halshaw which is Ford Rotherham. After many repairs all faults still there and found pieces of sealant on oil dip stick and had oil leak after one of repairs. Have sent formal complaint to Citroen Mansfield two weeks ago but got no response....”

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Posted 5 years ago

“Where do I begin, so we spotted a really nice looking car with Evans Halshaw Nissan, Middlesbrough. Tried calling them to arrange a viewing no answer so kept calling and I think on the fifth attempt it got answered and they confirmed yes car was here and could be viewed. Collected my parents who the car was for and drove an hour to the garage. Now the fun really began, the car was unsafe to drive due to issues with the brakes however we were assured it would all be fixed, we agreed a price and we also agreed to pay a small bit extra to have the paint work done to a better standard. A week was agreed for collection and off we went very happy with my 70 year old parents purchase. Two days before collection had a call from the sales guy car is here looks great when do you want to collect, arranged a time of 10am two days after the call. The day of collection came we set off nice and early and were well enroute when we received a call to say the car won’t be ready. We turned up anyway assured the car would be done for the afternoon. We paid again we trust people why wouldn’t we it is after all a major dealership. With four start trust pilot rating. So come Friday afternoon now seems the car is still unsafe as it has failed mot and needs a new caliper. Asked for my money back and told it will take days??/? What with Bacs still waiting for either my money or the car to no avail. What a shambles this place is, the staff are pointless and god they are useless. Avoid at all cost go try anywhere else but here.”

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Posted 5 years ago

“Tried to move a car from 1 branch to another , filled out online form like i was asked to do, paid £200. Car was reserved for 48 hours but no one picked up the order so car was released and is back on website for sale. Called both branches involved each blamed the other. Hopeless. I will go elsewhere”

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Posted 5 years ago

“WORSE CAR DEALERSHIP EVER!! I had my family members tell me about this company being scammers, they experienced this first hand with them. However I left all their reviews behind and walked into a deal with this company, believing in giving it a second chance. I walked into the dealership and they build a picture of pure bliss. This is what Evan Halshaw Ford Grantham did. They promised and guided me to a so called perfect car. An Audi Q7. They sold me a two year warrently which was promised to cover the cost of the car if anything was to happen to it. Which sounds promising right? When I got the car after a week I decided to take it down for a car wash. As I came out of the car after the wash was done I saw all 4 alloys wheels had lost a considerable amount of paint. This was very surprising as it’s been only a week . So I called the company as I had warranty. This is when the troubles began. The company were not compliant at all. They were not accepting responsibility. However after much discussions finally Andrew the sales manager had accepted that they used a cheap quality paint to the alloys hence why it was coming off. After a long wait I was offered a £250 sum of money and was told to repaint the alloys ... (which was never going to be enough for an Audi Q7). However i wasnt left with much choice ... it was either take the money or sort it out ourselves. So I took the money. After few weeks I decided to take my car down to the Audi dealership for a major service. Shockingly they have come back to me with a video of a MAJOR OIL LEAK from the ENGINE!! Which will cost over £5k to repair and it could be only fixed in an Audi dealership. So I contacted the company which is Evan Halshaw who I bought the car from to tell them this is the report I have from the Audi dealership. After my initial call with this issue suddenly my phone calls were being dodged or being passed on from one department to another without any help or service . This was to waste my time and no solution be found. I realised now why they had done this... it was because the period of returning my car was near enough ending and they didn’t want me to return it back so wasting them days by playing this game. After many weeks of cat and mouse I finally was able to speak to Andrew. He agreed for me to bring the car down to the dealership which was 80 miles away from my house . I agreed and dropped my car off to them and after 4 days I was told they can’t find no oil leaks and so I should pick the car back up. However I had a gut feeling that they did not really do a proper inspection so I again booked my car into an Audi dealership to get it rechecked and paid the inspection fees myself. Not to my surprise I was right. There was an oil leak still and I was told by Audi that this will eventually ruin my engine. I don’t understand why Evan Halshaw couldn’t find the fault. Then after seeing the Audi dealership report the second time they agreed for me to take my car down to their dealership (80 miles away) again and they would use their own local Audi dealership and will repair my car in a few days and return it back to me. However again after 5 days they contacted me to say that this repair is beyond their budget and they cannot repair it for me . I find this pure evil as they took my money and signed me up to a failed car . My recommendation is never ever use these scamming rubbish company . You will save yourselves the headache and money loss.”

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Posted 5 years ago

“had my car 11 months nothing but problems, from head gasket, brakes, headlight issues, so hard to get in touch with anybody higher. its now back with them again as coolant is going down fast looks like head gasket again. will be my last car off them”

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Posted 5 years ago

“DO NOT BUY FROM EVANS HALSHAW. I bought a car on the 19th of July this year and emailed them the evening I picked it up about 12 faults/issues the car had that needed fixing, one of which was a knocking coming from the gearbox. Up to this day, that car has been to Evan's Halshaw a total of 8 (yes, EIGHT) times, 2 of which times they had it for over a month (they have had the car more than me during my ownership) and it STILL has 5 of the same issues I highlighted on the night of my purchase.. So I came to my final straw when I picked up my vehicle on the 6/12/19 for the 7th time, after being ASSURED that the issues were all resolved, and the knocking was still there along with 4 other issues the car has had since day 1. So I've asked to reject/return my car and either be refunded or exchange this car with something else of similar value. When I brought this to the attention of management I was told, if I chose to go down that route, there would be 'costs to me' and that I have no grounds to reject the vehicle. I have been BEYOND patient with all the staff after their countless lies and failures. I even gave the manager the option to refurb my gearbox and fix the other issues (one of which was a dent in the boot lid that happened whilst the car was IN THEIR CARE) and I would take it back and see out my finance agreement. He said he wasnt willing to do this so I now have to persue court action to reject the vehicle under the Consumer Rights Act 2015. All in all, a horrible experience from start to finish and I would reccomend you look elsewhere for your new or used cars. DO NOT USE THIS COMPANY. Quick to take your money but don't give a damn when you have a problem.”

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Posted 5 years ago

“I have delayed writing a review for several weeks to give you a chance to contact me, but shame on you Evans Halshaw Chester. I paid £200 to RESERVE a car, viewed it, confirmed £200 acted as deposit and agreed collection day, which you extended (because you couldn’t provide things that had been promised, basics; like its service history). Outrageously I’m EMAILED late afternoon the day before collection day to advise you’ve mistakenly sold the car to someone else! Worse was to follow; so many broken promises made by the infuriating (that’s as polite as I can be) ‘Sales Leader’ to put things right. I made a complaint, all documented and following your guidelines, to be promised umpteen times that ‘Martin Marsh the Dealer Principle ‘would call me. Nobody has had the courtesy to call me. I am so glad I didn’t buy a car from you, if you think this is an acceptable way for a company to conduct their business, I feel so sorry for anyone who has an issue with a car they actually had the misfortune to purchase from you. An apology, made with some sincerity and by someone in authority would have gone a long way, as it is, I’m left assuming you haven’t bothered to look into, or even read my complaint. I guess one thing that Josh the Sales Leader got right was when he told me if I made a complaint, his response was something along the lines of: They’ll come to me, I’ll say it was a mistake and that will be it. And incidentally, if you’re a potential customer, you may be interested to know that Evans Halshaw does not subscribe to The Motor Ombudsman’s code of practice and is therefore not accredited by them.”

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Posted 5 years ago

“Cramlington - sales superb, customer service team caring, technicians and service manager a disaster. After 3 cars in 6 years, why don't i learn. If you buy a car get it serviced elsewhere. To add to the catalogue of disasters this us the second time they've lost my manuals/service books. Ist time after agreeing to replace they found them a couple weeks later. This time after it was in for a recall they suggest its my fault coz i didn't tell them within 24hours and possibly took them out myself??? -really - who checks until they need them?? the service manager added insult to injury by say they deal with the books differently on different cars - the last one was a Mokka so presumably they only loose these books and not Crosslands- really ??? Ive told him to re-think his argument. Needless to say i have to purchase new books. AVOID”

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Posted 5 years ago

“Where do I start worest mistake of my life getting a car for these I was miss sold a car with fraudulent advertisement my car was claimed to of been threw a certified check and a 120 point AA check however as the months of nightmare problems started I was notified that that mains dealer that had stocked the car when I purchased it from citereon, mainsfiled. Had failed to do the checks on the car yet listed they had witch I have been told me self by one of staff first problem was the scratches all over my car front bumper and lights as mainsfiled had rushed the tints off that it was photographed in and damaged numerous parts of the car in rush to get it to me as it was only in there owner ship for a day before I purchased it. Then my problem got worse I went on holiday came home and insured the car a week after the purchase I must of driven off my road and round the corner the engine light came on I was messed about trying to book in due to criterion closing down days after I purchased it after being messaged aboht I got my car in to ford Evans Halshaw where they attempted a quick fix with a mapping sensor car was still the same on the drive home I then again had to go out my own way and time to arrange a specialist witch I took it to seat lookers Stockport my car was then out of my posession for 3 weeks seat lookers had come across that the engine in the car wasn’t evan the original engine and under further analysis that a thew parts of the car was unplugged and bodged he then told me that there was a lot of things on the car that he didn’t understand why was like that and that the car value I was paying was more than double the valuation price of the vehicle so he billed them 900 pound for minor work on the car putting stuff back together that was unplugged gave me the car back for 3 days cause I had to go and pay the money out of my own pocket due to Evanshalshaw not paying the money straight away there was multiple complications and excuses everyday to why they hadn’t payed it. The car was still not fixed if not worse because now the car was how it should be all the parts that was left unplugged had now flagged up a problem on the car along with the car still being broke it was evan worse I then complained to yous that the car that was sold broken to me was still broken after 2 garages then I take it back to seat they quote nearly £4000 for the repairs but you left my car there for 3 weeks in seats garage and then moved it to volksmaster who is a specialist not a seat dealership because you didn’t want to pay the amount for the work I was then told that all the worked that seat quoted was carried out on the car for half the price witch I wasn’t happy that my car was moved from seat in the first place but after 2 months of battling taking days off working running around dropping my car off ringing him and her everyday I got the work done by volksmaster nearly 4 months past the date I first reported my car was misfiring loosing top end power and all sorts of electrical problems I get the car back and it is still broken to this day nearly 6months down the line and I’m still paying for a car that I haven’t had in my Possession For months and still broken and after all this stress I have now got the service manager on the phone to me asking for money for a diagnostics witch left me speechless a car that has been fraudulently sold and in 3 different garages and still not been fixed This all comes down to mainsfiled failing to prepare the car and then listing it as certified witch is illegal I am now left over paying for a broken car and then left in a position where I now will have to take it into my hands and fix it my self if they had been professional and sent it straight to a seat dealer I would of had the car fixed and back within days yet due to the Lack of cooperation and help I am left in a position where I can only hand the car back it is just upsetting and disappointing from a company. Last thing is my car only had 4 months mot and I took it for it’s mot last week and it couldn’t evan pass that cause of headlight alienment and height witch was quoted on the car that it was all checked and certified by the AA with was again another lie”

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Posted 5 years ago

“I WOULD NEVER BUY ANYTHING FROM THIS COMPANY. Bought a car from the companies kilmarnock branch and was promised a full service history and the remainder of the manufacturer's warranty ( 1 year ) Got car home and discovered that there was NO FULL SERVICE HISTORY AND THEREFORE NO MANUFACTURER WARRANTY. worse was to come as I inspected the MOT and found that the cars current mileage of 42,665 (27.11.19) was listed as 62,133 during an MOT on 25.10.16. I contacted their extremely unhelpful staff who refused to help in any way. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.”

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Posted 5 years ago

“Tim at Evans Halshaw York was superb from the onset very honest and to the point, did not tag me on for hours like some sails people can. Very polite and a credit to the sales team. Thanks Derek Robinson,”

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Posted 5 years ago

“The sheer level of incompetence on display from the car store in York is actually staggering. After a 5 hour conversation we needed to buy my car.... cash. The transaction was still handled so incompetent that I am now potentially 20k+ in debt, including fines and not to mention my first ever legal charge brought against me, after customs took my car because not only was I not given a V5 cert when I bought the car, which I'm pretty sure it's highly illegal, but have been informed for the better part of a year that it is not their problem and there is nothing they can do about it. In a follow up display of pure incompetence that rivaled the first. I was told by 1 employee he could just order the cert to the store and it would be there in 5 working days, I called back and was informed it was never ordered. Then followed up by the manager who guaranteed I would be updated at every step and he would handle it personally, informing me when I rang, because he didn't answer yet another call or email, that he doesn't know where it is, it might be there. I am now forced to sue to recover my losses because one of their employees could not fill in a form after already illegally selling me a car. I can not stress strongly enough how much you are gambling handing thousands to people who clearly understand their business in such a minimal capacity.”

Helpful Report

Posted 5 years ago

“The sheer level of incompetence on display from the car store in York is actually staggering. After a 5 hour conversation we needed to buy my car.... cash. The transaction was still handled so incompetent that I am now potentially 20k+ in debt, including fines and not to mention my first ever legal charge brought against me, after customs took my car because not only was I not given a V5 cert when I bought the car, which I'm pretty sure it's highly illegal, but have been informed for the better part of a year that it is not their problem and there is nothing they can do about it. In a follow up display of pure incompetence that rivaled the first. I was told by 1 employee he could just order the cert to the store and it would be there in 5 working days, I called back and was informed it was never ordered. Then followed up by the manager who guaranteed I would be updated at every step and he would handle it personally, informing me when I rang, because he didn't answer yet another call or email, that he doesn't know where it is, it might be there. I am now forced to sue to recover my losses because one of their employees could not fill in a form after already illegally selling me a car. I can not stress strongly enough how much you are gambling handing thousands to people who clearly understand their business in such a minimal capacity.”

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Posted 5 years ago

“My son has twice been scammed by this company. He saw a Vauxhall Astra advertised at what he thought was a very good price. When he went to view the car he liked it and said he'd buy it. He was then told that the price was wrong and that it was £2,000 more than it was advertised. Two weeks later, he saw another one advertised at a very competitive price. He telephoned the branch and specifically asked if it was mispriced. He was told, no, that was the correct price. He then put a £200 deposit on the vehicle and rang me to give me the good news. I suggested that he get documentary proof of the deposit paid and the remainder due. When he emailed them to ask for this they told him that the vehicle had been mispriced and that it was actually £2,000 more than advertised. Sound familiar? Avoid these crooks. And now he has trouble getting his deposit back.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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