Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

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“The worst customer experience I have ever had. I would give less than one star if I could. I don’t normally write reviews but felt I had to voice out my frustrations with this awful company. I bought a bed in May 2020. They damaged my item (didn’t even care to phone me to tell me about it!) and said I had to pay for a different one and a headboard separately. Took them FIVE months to deliver the bed and having to chase them at least 20 times - absolutely ridiculous (they advised me it would take three weeks - what utter rubbish). Customer agents behaviour was despicable, rude and unhelpful apart from one guy called Nahid. Still dealing with the issue of a missing headboard SEVEN months later - had to pay for that separately even though the initial item I had bought included a headboard. Delivery man came today and delivered a table by mistake instead of the headboard and said that I had to sort out a new delivery date. The warehouse never picks up. Customer service is astonishingly bad it is laughable. I have given up with this company and will never buy from them ever again. Shame as I spent thousands here after moving to a new flat and the products are decent- definitely not worth it with the awful customer service. Would not recommend anyone else to buy from this company unless they want to have a stressful seven months chasing your products!! Nightmare!!!”

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Posted 4 years ago

“I bougt a leather Sofa. after a few months it collapsed in the middle. I complained by email and got no response. Called the store many times. They then asked for photos. I sent them and the reply i got was that this was not normal ware and tare. They didnt even send someone out. All i did was sit on it. Surely that is normal ware and tare. I will never buy from Furniture Village again. There quality is awful and customer service even worse !”

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Posted 4 years ago

“As with other reviews I have been waiting for a delivery from furniture village. I wasn’t told on 30th August delivery on my item was 8 to 9 weeks and the paperwork states “ in the unlikely event the furniture is going to be delayed, I will be advised at the earliest opportunity”. Nine weeks in with no delivery date, no contact and no response to numerous messages, needless to say your call is never connected and your messages are not replied to. This is a dreadful piece of customer service and this company should never get any customers through their doors as they do not deserve customers. They are quick enough to take full payment on date of order but as a customer you get little in return.”

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Posted 4 years ago

“23Weeks and counting.......... Ordered desk 24th May, still no sign of it 23 weeks later (26/10/20), still. Disgraceful communications that i always initiated, constantly fobbed and mis-information provided time and time again, to buy them more time. Global Pandemic or not they should simply be truthful and honest if they cannot fulfil orders. Would not use again, be warned before you order from this company. The company clearly has no grip on its suppliers and that combined with an appalling level of customer service not give a great experience. So still waiting.....”

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Posted 4 years ago

“Took pillows back next day as do not fit a standard pillow case. Not then fit for purpose. No returns policy enforced and spoken to most abruptly, left feeling most embarrassed. Awful way to talk to anyone, let alone someone who has purchased a dining table, six chairs, a lounge suite , a super king bed , headboard, two pictures, a mirror and a rug. I'll keep the pillows, buy extra large pillow cases no problem. But go back in to the Rugby store, not a chance. So embarrassing.”

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Posted 4 years ago

“absolutely terrible service!! sofa arrived, had back cushions missing, they attached different legs to the base of the sofa, leaving it completely unstable. advising me to use a book to keep it stable !!! They then made a whole in my wall and have been nothing but unhelpful to repair, pay for the damage. They say they have ordered me a new sofa, but cant provide proof that its been reordered. i have been told this happens all the time and i need to look for a new sofa!!! shocking, unprofessional, unhelpful!!! DO NOT USE!!!”

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Posted 4 years ago

“test review”

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Posted 4 years ago

“I paid £2950 for a so called leather sofa this being a recliner, after a couple of months the leather started to split on the middle cushion near recliner, I had a guy out from Furniture Village, he just filled the split leather in and said it was due to friction from the recliner, they aren't prepared to repair it again. The sofa looks like a cheap one now, I was never informed that a recliner could do this to so called leather. I am going to take things further, I'm sure you shouldn't need to replace your sofa after four years.”

Furniture Village 1 star review on 16th October 2020

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Posted 4 years ago

“Ordered 2 designer armchairs for 2,000 GBP with estimated delivery 11-12 weeks. 13th week called them (many times over many days before I was able to speak to someone) only to hear that our armchairs will be delivered likely on week 20 without guarantees. I asked for clear explanation what happened and why and they promised to call back. They did in 10 min and on the line which was perfectly clear pretended they can not hear us. We could not call back, lines are down. No one called again. We wish to request refund as we can not wait 20+ weeks (if we lucky) to get delivery but in t&c it seems they charge 25% for those occasions. We are stuck. After reading 400+ negative reviews, I wish I never ordered anything from them... considering legal action...”

Helpful Report

Posted 4 years ago

“order a sofa 12 weeks ago, i was told it wont be as long a 12 weeks, they now tell me after calling them for the last 5 weeks, it going to be November which means 17 weeks so a 3rd of the year spent waiting, i understand Covid but lets stop hiding, so i now have nowhere to sit. this company is rubbish especially the Thurrock branch, dont call them as the woman i spoke to was one of the rudest people i have ever spoken to, she would not let me talk.”

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Posted 4 years ago

“At the 1st delivery attempt the sofa was damaged so we sat on the floor for 2 weeks until they checked it over and delivered it back with temporary feet. Good news after that though as we got three weeks before the arms fell off. Literally fell off. I started noticing wood chippings after a couple of days so I rang and in fairness to them, they arranged a replacement. It was when the 1st arm fell off that I rang to cancel the next sofa. It turns out that this "premium" £2k sofa is made out of the finest chipboard hardwood. Not hardwood hardwood! The main body of the sofa is held up by 3 bolts through that unicorn of woods... the chipboard hardwood. You only tend to get this material when you pay 2k for a £100 sofa. After saying I'd be sharing this on social media they offered me the use of it for 8 weeks but asked me to take care of it as they will repair and sell it.... what!? Its junk. Throw it in the bin.... dont pass it on to some poor unsuspecting family. They then asked if I'd be interested in keeping it at a reduced rate. Wait for it..... £1300!🤣 "Sir, it is a 2k sofa" I would of had it for a couple of hundred quid as I now have to sit on the floor until Jan 8th 2021. I did mention this, they said we are out of "contract" now so you are on your own. Like I said... they offered me this one for 8 weeks but I declined on the basis that I'd still be paying for it until it is returned. Unbelievable. Needless to say, I wont be going back. Look on the bright side... at least I'll have space for a big xmas tree this year. Have I forgotten anything🤔 they have nice cookies in the showroom. Everything else is shocking.”

Furniture Village 1 star review on 5th October 2020

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Posted 4 years ago

“I purchased some sofas after finding the ones in store very comfortable. As soon as they were delivered they did not feel as comfortable. I thought maybe we just needed to wear them in a bit but no, they got worse over the next year. So bad that I complained and they kindly agreed to replace them, with exactly the same sofas which have again become uncomfortable so much so that you feel a bar of wood in your back. I went back in store and sat on the set that sold us and they are extremely comfortable as I had remembered. I told the person in store this when they asked if they could help, they said call customer service. I won't buy a sofa that I cannot check first as I feel stores like this put high quality versions in their stores and send you cheaply made replicas.”

Helpful Report

Posted 4 years ago

“I ordered full bedroom furniture set. It was important to me that the dressing table had the stool and mirror. I was told it did. I ordered this with 2 bedside cabs a Tall boys and storage chest. Waited just over 8 weeks (as advised) and on day of delivery they only had half of the dressing table. They said they did not know where other bit was but if it was in the local store (left behind) they would bring it later that day. I heard nothing, left two answerphone messages, nobody got back. I rang on the Monday morning and told the store manager I was not happy as he told me it was actually in their store. Also advised him one bedside cabinet was very unsteady and rocking on the floor.He also told me the dressing table was not a set and there never was going to be a mirror with it. The lady who served me had only been there a couple of months, but he said it's human error and that they only have my word against hers. With his overall attitude I told him I was at the point of returning it all. I called them the next day and they said they would "source" a mirror from elsewhere. I said the "oak probably wont match" he told me that the furniture I had delivered from them would not exactly match as it is oak. I argued it did match in colour. They then sent Homeserve out to check the rocking side cabinet. He used a spirit level on my floor and said the floor is slightly out so he put a pad on the bottom of cabinet. Now I am no joiner or expert but I could not understand how the cabinet rocked in its position and the other side cabinet did not rock in the same place. He just argued the floor was unlevel and that was that. After he left I decided to keep it.. I had not used it so far and had a cover over it. then I noticed a scratch on the storage chest and the lid did not stay flat it springs back up! when looking properly at the drawers I saw that they are uneven, flush on some sides not on the other. they said that is just the way they are built! By this point I was furious..I went to the store, again not sympathetic to me..only offered to repair or exchange! I said I was very unhappy with it all I did not want repairs or wait 8 weeks for exchange but they threw in the 25% cancellation fee.. I felt at this point I would rather pay that than give them the balance of the order..I said I would take it further they said go ahead. I will try but never use them again.”

Helpful Report

Posted 4 years ago

“Bought sofa and armchair from furniture village there is a problem with the seat of the chair sinking while sitting in it causing back pain. I phoned the store they said it was a manufacturing fault and put an order for another one. Two days later I told them I have lost faith and can guarantee the next one will be the same. I was told if I cancel the order they will take 25% from the refund which works out as 235.00, just for two day's into the cancellation. They said it was their protocol but on the website it states there are 3 easy steps for a refund in full, say's nothing about taking 25%, if it was a few days before it was due to arrive I would give in. Why is this protocol known to customers at the time you pay them money.”

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Posted 4 years ago

“I have now been waiting 12 weeks for a headboard. People have been giving us false information about when it’s arriving saying it’s in the warehouse, when it’s not. It was supposed to turn up on one day and they couldn’t even get that right. I will not be using this company again. Honesty, from them, a joke.”

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Posted 4 years ago

“Absolute joke of a company, never ever in my life experienced anything like it. This company should be avoided completely. From the very beginning I was contacted by James at 360 resourcing who said I had a great CV for an HR Administrator role. A week later he told me I was rejected for the position. I then came to find out he had made an error and he got mixed up with the Compliance Administrator role which is fine. I then had an interview with the hiring manager from Furniture Village who had no clue how to do an interview. She didnt even ask any questions relating to my experience but then 360 have a nerve to tell me there was a stronger candidate. I feel the recruitment process has been an unfair one as the other person probably had the chance to come across stronger by being asked the right questions. I strongly feel there has been some sort of discrimination by age and or race. Everyone reading this review, avoid this company at all costs and avoid Furniture Village too. Very unprofessional company.”

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Posted 4 years ago

“Rubbish never buy from this shop again was totally let down by them twice rude customer service 8 months it took to sort out the problem and no sofa to show for it”

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Posted 4 years ago

“Terrible experience with the delivery service. We sent an email asking if we could change the delivery address on the day of the delivery. We asked if it was possible, we didn't say anything about cancelling or not been able to access to the previous address given. We still had access to the previous address anyway. And they decided to cancel our delivery slot without consulting with us if it was possible to go ahead or not. They said they called us, but we have no missed calls. They said we didn't answer their first email quick enough (ehem... working?) so they just "thought" we couldn't receive it in the previous address given and decided our life for us. We arranged our work and day to be available for the delivery and now they say they can't deliver our mattress for another 4 days. A saturday. And they can't give us a time slot till the day before, leaving us unavailable to plan our one day off we have together as a couple. We have no mattress to sleep on and if I had known the service would be like this, I'd have purchased somewhere else that suited our time frame.”

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Posted 4 years ago

“Take care if you buy a leather sofa from this lot. Had a sofa two and a half years and it's peeling. Never ever have I had this problem with previous leather sofas. So buyers think carefully before buying from furniture village”

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Posted 4 years ago

“Avoid shopping at Furniture Village. We have ordered mattress it’s should be with us within 9 weeks and now after 12 weeks when we calling them they always telling lies “ just arrived to our warhorse and we will call you tomorrow for delivery “ is never happened and we called them from last 3 weeks and always same story. Big lies, not keeping promise. Never again shopping with them.”

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Posted 4 years ago

Furniture Village is rated 1.3 based on 1,025 reviews