Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister in law ordered a TV unit on 03.11.2020, was told it was in stock, and would be delivered on 27th November, along with another item (2 tables) from a previous order. The tables finally turned up in March, the TV unit is supposed to be arriving 9th July!! These were paid for in full at time of purchases. First excuses were blamed on Covid causing difficulty moving stock around to the distribution centre. Now they have told her the container from China!! will dock end of June. They have never satisfactorily explained what happened to the "in stock" items that were there on November 3rd. She has had to do all the chasing on this order, they rarely phone back. She dealt with Head Office store in Slough. The CEO does not reply to emails, their customer service is appalling, she would happily cancel the order apart from the fact that this TV unit matches the rest of her lounge/dining furniture, and it would be difficult to get something similar. I have noticed they have almost stopped responding to reports on Trustpilot and Facebook, and have actually blocked me from writing anything on Facebook!!”

Helpful Report

Posted 3 years ago

“Placed an order in February the online staff were really helpful. This lulled me into a false sense of security as from that moment onwards it’s been terrible. I ordered two stools they sent one and that was damaged. It’s not able to be resolved because the customer service is just terrible. No way of getting through on the phone get cut off. Emails not replied to. I am now asking my bank to get the refund as I paid by credit card thankfully. What else can I say other than avoid avoid avoid !!!”

Helpful Report

Posted 3 years ago

“Hate to be a scaremonger I bought a bed and mattress poor quality complained threatened to post on you tube they delivered on 22/02/21 refused replacement they collected items 26/2/21 got my deposit back 10 days later after numerous calls cancelled my direct debit for finance as first payment was due but I had no goods hitachi finance still waiting for paperwork which should take 2 weeks I am still in talks with hitachi as far as they are concerned I should be making payments until they receive the paperwork something really dodgy going on at furniture village”

Helpful Report

Posted 3 years ago

“Hopeless! No communications, no delivery nothing! Many promises after MANY hours waiting in a que. Quite insincere, rude and untrustworthy! NEVERE again. I hope the company goes bust. There are many other companies that will fill the gap.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service. I have been trying to contact them phone and chat to find out when I will reveive my online order. What I have ordered was due to be delivered on 05/06 and both me and my husband took the day off for this reason. No one had the decency to contact me to apologise and reschedule. I still don't know when and if I will receive it. So I would strongly recommend TO DON'T ORDER online from this company. Personally I will never again do business with them.”

Helpful Report

Posted 3 years ago

“I bought a sofa from the stock on purpose because I have not where to sit at home and after 3 weeks I am still waiting, the can't still sort the hacked after more than 2 weeks, pathetic”

Helpful Report

Posted 3 years ago

“We ordered a sofa and two chairs in May on line and were informed delivery would be around 14th of June. To our delight our furniture arrived at the warehouse earlier than anticipated and we arranged a date for delivery 2nd of June! The recent cyber attack prevented delivery that day but after contacting the warehouse a few days later, very helpful and apologetic staff, were able to locate the order and arranged prompt delivery the next day! The delivery men were friendly and efficient and the furniture was received in perfect condition. A very happy customer! Have bought from Furniture Village before and would again.”

Helpful Report

Posted 3 years ago

“Waited in all day Thursday for delivery, nothing arrived nor a phone call. Eventually someone at store answered my 10th phone call. Informed me their computer had crashed last Saturday and they were unable to make deliveries, not able to explain more than that. As a result two seventy year olds have to suffer no chair to sit on. Still no contact as to what is happening, very keen to take our money but no customer interest at all. RUBBISH company warn others to avoid handing over your money to such a PATHETIC outfit. Would give zero star if I could”

Helpful Report

Posted 3 years ago

“I ordered a bed in January 2021 it was meant to be delivered in March. March turned to April and April turned to May and then I got a delivery date for June. On the day of delivery, no sign of my bed (i have already got rid of my old bed). I called the Dartford store and no answer. I was hung up on when I did get through. Phoned the general number and told my order is not coming as their systems are down and they could not access my contact details to let me know. They also have no idea when everything will be up and running. Terrible service. I want my money back!!”

Helpful Report

Posted 3 years ago

“I ordered 3+2 sofas with the three being power recliner. Was told 17 week delivery. It turned out to be 24weeks. The 2 seat sofa had bad creases in the leather at the front. I complained and took photos. I was contacted and was given the choice of £100 a repair or replacement. I opted for the replacement. I was told it would take 9 weeks. I received a call from customer services to say my replacement would be delivered yesterday and that I would be called on Tuesday to be given a 2 hour time slot and another call on Wednesday when the driver was 30 mins away. This would have made my delivery 10 weeks.I received no calls and no delivery. I tried to phone got message saying lines were down. I emailed no response and eventually got to talk to someone on live chat who told me he couldn’t access my account as the internet was down. When I asked how he was on live chat was informed live chat was provided as a service by another company.”

Helpful Report

Posted 3 years ago

“No communication whatsoever from Furniture Village on my furniture which has been paid for in full, waiting in all day for delivery last Tuesday.Told on live chat all systems down unable to help.No idea of a delivery date.Kept on telephone hanging on for someone to answer. Could someone make a public announcement and please let customers know what exactly is happening and when your systems will be working again please.”

Helpful Report

Posted 3 years ago

“No customer service nobody phones back lost my order paid a deposit no phones what a joke so I'm left in limbo can't get my order as nobody now's we're it is and can't get my money back as they have no phones”

Helpful Report

Posted 3 years ago

“Having spent over three thousand pounds on furniture, I am absolutely disgusted and appalled in the poor and totally unacceptable aftersales/customer service from Furniture Village. Our powered reclining chair seat flattened within one year of use. I phoned Customer Services who passed me to the store where it was purchased, to be informed I needed to send photographs of the chair seating to another department. I sent the email three times and still received no reply. I rang the store several times, no one answerd and I left answer phone messages, again, no one returned my calls. I eventually got hold of a member of staff to whom I insisted that I spoke with the store Manager. The Manager informed me that I had to do the same as I had done previously, to which I informed him that this service was extremely poor and not what a paying customer should experience. The Manager then arranged for a technician to come and see the chair in person (this took two attempts, as the first time they did not keep to the arranged time). The Technician's report had mistakes, poor English, and grammar throughout. I rang the store again, left a message for the store Manger to ring me. Yet again, no phone call for days. Eventually the Manager did ring and said he would ring me again after he had read the technician's report within 48 hours. Another week elapsed, no phone call! I rang the store again and managed to speak to the store Manager, to whom I raised my strong concerns. I did eventually get a full refund on the chair. I informed the Manager that I wanted to make a formal complaint about FV and his appalling customer service attributes. He would not give me a name, number, or email address as he said it breached Data Protection. I will now be escalating my complaint with the Ombudsman. Reading the numerous other poor customer experience comments on this review site, is most concerning. I would hope that senior personnel read these comments at FV, feel embarrassed and address in rectifying the totally unacceptable customer service throughout all departments at FV. I will never set foot, or recommended FV to anyone.”

Helpful Report

Posted 3 years ago

“Ordered a leather sofa from Furniture Village, after trying it out in the shop. Had to wait several weeks for it to arrive. The sofa that arrived was hard and uncomfortable, not at all like the one in the shop. Will not be buying from Furniture Village again, and would not recommend.”

Helpful Report

Posted 3 years ago

“These are my sofas after three weeks and they think this is within tolerance lol. Cheap Chinese rubbish, avoid, avoid, avoid”

Furniture Village 1 star review on 27th May 2021

Helpful Report

Posted 3 years ago

“Sent an email to the @ reviews team on 18th May 2021 rather than write a review in order to get resolution. Still no reply as of the 27th May so it’s now time to leave you a review. After reading lots of 1 star reviews it’s quite clear there is a issue with this company, and their customer care. I shall not even be phoning them, as the wait time is very long as pointed out by the many other reviewers. The simple conclusion is everything goes well up to the point they take your money, and then if there is a fault/ problem they put their head in the sand. If you like to be fobbed off, and ignored this is the company to buy from.”

Helpful Report

Posted 3 years ago

“We bought an expensive rug from the new store in leicester it would take 2 weeks delivery it arrived left outside the house as they did not text to say it would be delivered’ It did not suit the room was to bright & to big “ so we contacted customer services to return it , they said it could not be returned! after about 3 days they said you loose 25% off the price plus £60 to fetch it back !! They didn’t tell us about the return policy also if you order online you get a full refund’ so don’t go in the store “Terrible company appalling customer service this is a on going dispute‘they have no right to cause so much stress & upset to good honest customers”

Helpful Report

Posted 3 years ago

“Brought a 3 seated sofa and 1 chair we was told the waiting time for delivery would be around 3 months. Staff very friendly not pushy and sofa plus chair was delivery on time. No issues. Sofa is lovely and comfortable. Strange to see so many negative comments, however I guess most people are only willing to write negative experiences rather than any positive experiences.”

Helpful Report

Posted 3 years ago

“Shocking quality - Do not buy from this company . After just a few months you will couches are flat and uncomfortable. Choose wisely and shop at DFS No one in the store mentioned we should expect the recliner sets to flat in comparison with rest of the couch. Substandard, poor quality products, rubbish customer service. They say there is nothing wrong with our couches but if we want to replace the seat interiors and kick plate we can at a cost to ourselves. Quite strange when they say there is nothing wrong.”

Helpful Report

Posted 3 years ago

“I ordered a corner sofa which took over 6 months to be delivered. The sofa was not clicked together correctly from day one. An engineer was sent out who complained it was too large for one person so a month later along came two. In ten minutes he told me it was correctly fitted. When the sofa was still unstable I called furniture village in hove and spoke to the manager Gabriel. He asked me if I moved while the sofa was reclined. After I informed him that of course I would move the body naturally moves. He then informed me the movement could cause the sofa to unclip! Eventually he told me he would call me back. A week later after no phone call I called them and they agreed to come to my home to check. When he did he told me it was correctly fitted, so I crawled round the back and took a pic clearly showing the metal bits separated and not connected. He had the audacity to look at the pic and tell me no that’s correctly fitted. Okay at this point I was really starting to lose my call, you can’t argue with a picture surly? At this point he back away and said he would send round another engineer. Half hour later I get a email telling me there’s nothing more he can do as in his opinion it’s fitted together correctly. So I called a carpenter who came round and informed me that the sofa was only correctly fitted in one place. In fact when the so called manager fiddled with it he had left one side sitting o top of the metal pins and if anyone had sat there it could have seriously damaged the connector. It ended up costing me an additional £50, but so worth it. These guys are lovely when your shopping, can’t do enough for you for you to empty your money. Be careful as the Hove branch has zero after care customer service and the manage Gabriel is rude and uncaring. Never ever will I spend my money in this shop ever again.”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,025 reviews