Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

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“If it was not for NEIL of your Abingdon store i do not know when our order would have been completed.Head office customer service is a waste of time.Well done Abingdon.”

Helpful Report

Posted 3 years ago

“YOU WONT RECIEVE YOUR ORDER- STAY CLEAR Really let down by Furniture village Nottingham, ordered a sofa at the beginning of April - initial sales experience I couldn't fault it. As soon as you sign up, you will not here from them again and you will never see the product. My sofa was due end of May, Its now mid July.. I've tried chasing most weeks, you're greeted by someone with extremely bad attitude that needs a lesson in customer service. Each time you call you get fed a different lie to get you off the phone. Passed around, contradict each other and just have no idea where your order is. Tried blaming the 'cyber attack' for weeks but as I pointed out there's no excuse to pick up the phone and ring the supplier(unless you're on bad terms) to find out where an order you was expecting is. Very coincidental that their system for existing sales was down but for any new sales they could still use the system! How lucky is that. This week ive been told (after me contacting them again) that there's a further delay and my sofa SHOULD be here in 6-8weeks. They have offered £200 off my finance if i agree to wait. But they couldn't guarantee I would have that sofa in 8 weeks. 'They can only tell me what the supplier informs' From all the other reviews and my experience I get the impression the company is going under and trying to hold as much cash as possible. Although this isnt the staff at fault, its the company, I've been mortified at the attitude of the sales reps. Then again they're probably aware of the situation the business is in and there wont be any repercussions if they speak to customers rudely. From the reviews online I imagine they're fighting a battle with existing customers every minute. Do not purchase a thing from this company at this stage, you will not receive it and you will not be contacted by them after your sales made. Ive requested a refund of my deposit due to breach of contract on their end. they are due to call me to process the refund, I will wait and see if that materializes. I wanted to provide my experience to hopefully stop others from experiencing the same.”

Helpful Report

Posted 3 years ago

“Still awaiting our order after months after initial delivery date, many broken promises and still nobody has got back to us. I can't get a refund and no sign of order. Do yourself a favour and don't buy from this company.”

Helpful Report

Posted 3 years ago

“13 weeks today waiting on chair sofa turned up month ago , I have been leaving reviews stating this company dont care at all about customers to prove it because I was not having any joy on the phone called to the store and confronted my sales person Neil Armstrong asked where my chair was he had quick laugh said I don’t no where your chair is , but did pick phone up to find out , walked away from me so couldn’t hear the conversation , next thing I no he is trying sell to another customer just left me there waiting so asked for manager nick who stated basically they haven’t got clue where it is , I told him everyone writing reviews about how they not heard back from them and customer service is shocking his answer we don’t care what reviews say please don’t use this company you will only be disappointed , no doubt I be writing another in weeks time .”

Helpful Report

Posted 3 years ago

“I don’t think I’ll be able to get across to everyone just how awful their customer service is. Ordered three chairs on the 21st of March. Two chairs are in the Plymouth store, one in Dartford, so they don’t even have to be made. It is now the 14th of July and they still haven’t even left the store! I’m starting to think they’ve sold them and don’t want to tell me! The process goes: call Furniture Village, ask what’s going on, get apology and that chairs are still in store, they say they will chase it up, nothing happens, then you have to start again. If you’re reading all the negative reviews and find them hard to believe then you can’t be more wrong. By far the worse company I have ever dealt with. The fact they pride themselves on caring is just an insult! The service is so bad that I’m starting to think that they made up the cyber attack just to cover up for their complete incompetence!”

Helpful Report

Posted 3 years ago

“I ordered and paid for a wardrobe online, I was informed there was a 13 week delay in fact I didn’t receive the product for 7 months, not once did Furniture Village contact me to explain or other. I chased my order on numerous occasions on one occasion, the advisor lied and told me it was waiting to be delivered. It was only when a month later and still no contact I called again and was informed that I had been wrongly advised. Eventually upon delivery and installation the product is damaged, the installation team advise me they have reported it and a replacement has been ordered and they will return to fit in a couple of weeks. That was over two months ago, I have tried to make numerous calls to chase this up, the lines are always busy, I have tried the email facility to contact the company without success and one of the responses I received was there was no record of any damaged part logged under my order number. In the last month I have lodged a complaint in relation to my issue via their online complaint service ‘Resolver’ this remains unanswered, I followed this up with a complaint by recorded delivery to the head office again this remains unanswered I eventually decided to ring again, I waited for three and a half hours in a que before I was able to speak with an adviser, who was not particularly helpful or sympathetic to my issue or the fact I had waited for several hours to get through, she promised that she would report the issue and I would be contacted by email. So as of today I am not surprised, no response received so I am back to square one. I will never shop with this company again”

Helpful Report

Posted 3 years ago

“This is now 12 weeks waiting on my delivery , you get told A load of rubbish every time you ring this company customer service is a disgrace , sofa turned up month ago but no chair , best thing about this is they cannot tell where it is or delivery date , rang them again today my sales person is Neil Armstrong sure this bloke lives on the moon you can never talk to him and he never returns calls it’s so frustrating , today I pressed option 3 which takes you straight through warehouse spoke to guy who tells me my chair is in the store and he cannot dispatch until they send to him 3 miles away total joke please dont buy anything off this lot”

Helpful Report

Posted 3 years ago

“Absolute disgrace of a company. Mis-sold insurance, failed to follow up calls, asked for order number numerous times and never spoke to the same person twice. It's bordering on illegal , holding onto people's hard earned cash for months without any firm delivery date for what has been ordered.”

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Posted 3 years ago

“Been waiting for three months for a clearance sofa to be transferred from one shop to another. Everyone I contact tells me a different story or lies. I am so frustrated. Can't get to communicate with anyone Senior. CEO personal assistant promised weeks ago to chase this for me and communicate with me, heard nothing from her and Head Office voicemail tells you to contact your local store who are no help. So frustrated and disappointed.”

Helpful Report

Posted 3 years ago

“Bought dining room set to begin with marks on table like knots was told normal but disagreed one of their experts called and wow he agreed with myself then they exchanged fine but now paint peeling off top cupboard door paid £195 insurance but alas not an accidental so no payout approached Furniture Village no luck was informed by their staff could get cost of paint if I paid for it.After spending close on £4500 (suite also) unbelievable...discussing..and please take note QUALITY???? Also problem with Leather Suite again QUALITY of product and yet again this company in denial...Sad..Sad”

Furniture Village 1 star review on 5th July 2021

Helpful Report

Posted 3 years ago

“what's going on????? still can't get through via telephone for 4 hours and 36 mins. I placed an order on 16th June and have no confirmation via email, I don't even have an order number!!!”

Helpful Report

Posted 3 years ago

“Our pensioner friend ordered a sofa over the phone and paid a £400 deposit. However due to their computer glitch she received no paperwork- just an order number. Two days later she phoned to cancel the order. This was cancelled but she was told that she must forfeit her deposit as “is their usual terms..” Nothing has been made or delivered so how can that be fair by any stretch of the imagination? Buyers beware”

Helpful Report

Posted 3 years ago

“Ordered sofas 11 weeks ago. Told delivery 8 weeks, maximum 11. No communication at all. Can’t get through by phone, 3 live chats with them, promises made nothing delivered. Shocking customer service, now panicking that I have lost my money and won’t get it back or my furniture. Do not use this company it is disgraceful how they treat their customers. Blaming a cyber attack is unacceptable, doesn’t say a lot for how they manage their systems and our information!!!!”

Helpful Report

Posted 3 years ago

“We spent £13000 on two sofas a dinning table and accessories. Well it's an absolute disaster: Wrong sofa ordered Wrong sizes ordered on both sofas Three months waiting for two lights and lamps when arrived damaged No correspondence E-mailed ceo no reply e-mailed daily for seven days Promised that complaint would be raised and investigated never happened Took day of work to meet with store manager who was then not in store when we arrived Phone calls Promised never ever phoned us Appalling service Going to ombudsmen BBC watch dog The sofa they delivered this week is completely the wrong size Jeff avery Store Bristol”

Helpful Report

Posted 3 years ago

“I have never bought from furniture village before but i ordered two sofas and they were delivered within the time scale. They were delivered with a really bad fault photos were taken by delivery drivers, they said it would past on???? After several phone calls , apparently siber attack then system down its now a Month ago i have paid in full they delivered faulty goods and no one now answers the phone!!!! Do NOT spend your hard earned money with them. I will take this further if I have to . .”

Furniture Village 1 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“Ordered Bedroom furniture beginning of Feb, when placing order and paying for goods in Full were told delivery would be 5 weeks , then sent invoice stating 6-8wks ,after 9 weeks got a msg that the wrong colour had been sent and they re-ordered ( without checking with me first). and that it would be with me by the end of May. Now every time I ring and eventually speak to someone they tell me all lines are still down....after 4 weeks !! Am clearly being Fobbed off .”

Helpful Report

Posted 3 years ago

“They take your money, do not answer calls or emails, and when you do get a response on Facebook or their website they lie to you. I think they may be circling the drain. DO NOT buy from this company. They are a bunch of lying con artists. If you have placed an order, cancel it. Take it up with your Bank or Credit Card Company, lodge a complaint with Watchdog and the Financial Ombudsman.”

Helpful Report

Posted 3 years ago

“I am so shocked by how many bad reviews there about this company and only wish I had researched before becoming yet another victim of there god awful customer service and literally ghosting their customers. DO NOT USE THEM!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I would give 0 rating or less. The worst company I have ever dealt with. Very happy to show you around showroom, take your order, take your money and then you wait wait and wait. No one bothers to answer calls, the managers are never available. I am totally disgusted... I would never set foot in a Furniture Village store again. Nearly 11 weeks and I am still waiting for delivery of my bed and sofas. The worst shopping experience in my life!!!! No respect for the customer once they have taken your money.... Shameful!!”

Helpful Report

Posted 3 years ago

“If I could I would give 0 stars. WOEFUL, AWFUL company. Went online, made my order, took my deposit for my order (Big deposit at that). 10 weeks later, the sofa should be delivered next week, I have only now just got through to someone on the phone at furniture village after trying for weeks who has now informed me that the individual fabric we chose for our sofa has not been in stock, It will take a minimum of another 10 weeks to arrive. (SHOCKING). I would not recommend anyone to order their sofa from here. Lovely products. Diabolical service.”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,025 reviews