Pets At Home Reviews

Name: Pets At Home
Rating: 2.08

2.1 Rating 513 Reviews

25 %

of reviewers recommend Pets At Home

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2.1

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New dog grooming in Saffron Walden. A lovely job done by the two ladies. Definitely the best grooming he’s had in 9 years.”

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Posted 5 years ago

“I never give bad reviews, however.. My dog is my baby and she was hurt and in pain after a groom with you, my husband was talked down to like a bad dog owner (by a guy with nose rings and tattoos) I don't judge people so please don't judge me as I'm the customer!! My husband didn't make a fuss because my baby was in so much pain 😞 shame on you!!!!!!”

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Posted 5 years ago

“Once again Pets At Home Haverfordwest fails to stock even the most basic of things. Plenty of nice expensive cheaply made Chinese junk but a complete absence of basic animal care products. The only thing thing they have in abundance is staff with a chippy attitude that treat customers with disdain. I will never go there again.”

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Posted 5 years ago

“Went into the Troestre store today to purchase some fish, approached a member of staff to ask if he could help only to be told to come back as he would be busy for at least 10-15 minutes, no offer to find another member of staff or apology just abrupt. Customer service skills were very poor and very disappointing.”

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Posted 5 years ago

“Staff are clueless! Manager is a simpleton! Sold us a harness that didn’t fit right so we took it back but didn’t have receipt only cc statement and wanted to swap for a more expensive one but the idiot wouldn’t take it back even though we are in there most weeks spending 100’s of pounds! I will NEVER go back there again”

Helpful Report

Posted 5 years ago

“Ordered a bulk order online for the first time from Pets at Home, stupidly thinking that this would be easier for me than going to the local store and struggling. When I had placed the order I received a confirmation email which allowed me to track my order. On doing this I was told that my order had been delivered in February 2019 ( now in August 2019) to an address I’d never heard of and signed for by someone that I didn’t know. I presumed that this was an error so ignored. On the day my order should of arrived, it didn’t so I then contacted customer services who were surprised and couldn’t give me a reason why so they contacted DPD who couldn’t contact the driver to find out what had happened. They tried to say it would be delivered on the Monday, 3 days later but were told this wasn’t good enough as it was an error on their part so they arranged it for the next day. When the order arrived there was an item missing so again I contacted customer services to ask if it would be refunded and the refund was then done whilst I was on the telephone. So after changing my plans to make sure I was in for a delivery that didn’t arrive, two phone calls to customer services that were nearly 30 minutes each time as they were busy, and some of the order missing I will not be bothering again. Complete waste of time and not worth the hassle.”

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Posted 5 years ago

“I bought my staffy a Kong Ball which I was advised isn't 100% indestructable but very durable, it was wrecked within an hour, absolute rubbish for something I could have went into Poundland and bought a toy to the same effect. Crap/10”

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Posted 5 years ago

“We recently went into Wessex Gate Poole to buy some dog food for our westie. All the staff were running around filling shelves. One member of staff called Jade stopped what she was doing and came to help us. Jade was really helpful and not only upsold but saved us money overall. Her customer skills are excellent and should be recognised. Big thanks for proper customer service. So many companies forget that customers pay the wages!”

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Posted 5 years ago

“Went into the Bridgwater store had to wait 20 min to be served as 2 members of staff were signing people up on iPad there was 2 others members of staff but the female member just seemed to be flitting about but not actually serving any one while it’s good to sign people up and offer that service it’s bit so good for customers that are being kept waiting especially in a shop they obviously doesn’t have efficient air conditioning have to think if I want to continue shopping there”

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Posted 5 years ago

“The deputy manager called danny was amazing, i went in with questions about fleas, he answered in detail all my questions and even told me the pros and cons of each product i was interested in. I would 100 % recommend.”

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Posted 5 years ago

“I visited pets at home in Glyne Gap - Bexhill-On-Sea. Mel was my first point of contact and she was incredible. She helped me so much with everything I needed for my new bunny. She walked round and did my whole shop with me and then handed me over to Kay for the following day who was also very helpful and attentive. They both made sure I had everything I needed, and didn’t make me feel stupid. I am over the moon with my newest addition and definitely feel like I can go back whenever even just to ask for advice. Thank you ladies! Can’t wait to show you updates of how far Brownie (the rabbit we adopted) has come! Couldn’t recommend enough!”

Helpful Report

Posted 5 years ago

“Pets at home CROTDON GROOM ROOM 13/07/2019. Staff unfriendly and unable to communicate well with customers. Staff also seem to lack training and experience!! Our lovely dog was extremely distressed upon collection and cut was very very very poor, she was patchy all over and nails had not been clipped!!! Would give no stars if possible DO NOT TAKE YOU PET HERE IF YOU LOVE AND CARE FOR THEM.”

Helpful Report

Posted 5 years ago

“I recently visited the Yeovil Branch for some dog wormers The shop was busy but I found an assistant that was with another customer. I waited close to her, but at a respectful distance so as to not invade their privacy but to let her know I was waiting. After 10 minutes she had not even acknowledged my existence so I politely asked if there was anybody else to help. She told be to go to the cashier (who had a long queue waiting). I politely asked if there was anybody available to help and I was given the response "No". So after 15 minutes in total I left the shop and went elsewhere to buy the dog wormers. I don't mind waiting but I do mind rude staff.”

Helpful Report

Posted 5 years ago

“Do not buy from pets at home this is the result of there poorly made equipment, A car journey of me inconsolably crying and £106 later and luckily my Syrian hamster is absolutely fine despite one of the balls from the bottle missing! Absolutely disgraceful. Angry isn’t the word!!😡😡😡”

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Posted 5 years ago

“i ordered the gladstone scratching post re website,it was delivered to my local store within two days ,picked it up happy with service thankl you cat loves his new sturdy post..”

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Posted 5 years ago

“After my atrocious experience with the Grooming parlour @ Eltham and further stories I’ve heard recently however much your dog needs a tidy up they’re are lots more places to go rather than !!!! I implore you give Eltham a very wide BERTH”

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Posted 5 years ago

“I’m a regular customer in the Camberley store and I cannot recommend the staff highly for their top-notch advice and product insights. They remember me and my cat when I pop in every couple of months and are incredibly friendly. I have to commend them for their excellent knowledge and assistance. A great shop and experience every time.”

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Posted 5 years ago

“So we ordered a home delivery of just under £50 of tinned dog food. Firstly the delivery driver left the items outside rather than ringing the door bell (I was inside so know this for a fact) and secondly he must have thrown the boxes down our steps or something as nearly every tin is bashed and dented which makes them quite difficult to get all the food out of. Shoddy delivery service to say the least......very disappointing.”

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Posted 5 years ago

“My Queen gave a birth and I wanted to buy a flea drops to protect her kittens of hatching fleas. The shop assistant Would not sell me any product as I was not sure what was her weight. I was really stressed and upset as the shop assistant would not give me an alternative.”

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Posted 5 years ago

“I bought two fish 2 weeks ago and have now lost all my fish that i have had for 4 years to a infection”

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Posted 5 years ago

Pets At Home is rated 2.1 based on 513 reviews