Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 385 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They write asking me to contact them by phone and it takes at least 30 minutes for them to answer phone. They obviously need more telephone operators to satisfy the demand from their customers or they stand a good chance of losing some of them.”

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Posted 2 years ago

“Set up a savings account or so I thought. Completed all necessary fields and security info however when I tried to login and deposit funds find my account is blocked. No reason given . Only way to contact them is by phone all my emails are returned. Waste of time trying to get answers.”

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Posted 2 years ago

“I'm waiting 50 minutes to speak to customer service and no idea how long it will take to get through. Its worst than calling GP”

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Posted 2 years ago

“Terrible terrible terrible. But its not just Sainsbury, its the whole financial sector in general. The customer is not important! The shareholders are, so as a result the customers all have to suffer with terrible service, which frustrates the staff because all they are doing is dealing with frustrated customers and low and behold we have a really bad feedback loop. My best advice is to use the online portal and send them a message as a complaint. Takes a little longer but you also usually get £25 if you are persistent. I’ve had endless problems including them barring my card in one of their shops as suspected fraud and even that took 2 days to sort out.”

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Posted 2 years ago

“Extremely poor service! We're closed and can't be bothered to help! I have just spoken to a lady who was extremely unhelpful and put the phone down on me telling me that they were closed and she could not be bothered to spend the time doing a renewal quote. I recently experienced fraud on my santander account and have been waiting for them to send me a new card so that I can update my details. They have sent this out very quickly and I have also today received a lettet from sainsburys regarding my home insurance renewal. I spoke to someone last week and explained that I am not able to update my details online as sainsburys have made an error on their app and my policy shows as cancelled on the 30th March 2022. My policy was not cancelled and I have been making payments and have even had to make a claim. Please see details of my claim which is very sensitive. I made sainsburys aware of this issue as soon as I noticed in march and again a couple of times since, along with last week, and was told that the policy details will automatically update. They haven't! Please can someone with some manner contact me asap tomorrow as I am now not insured. I also want to make a formal complaint about the unhelpful lady that answered my call.”

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Posted 2 years ago

“Made complaint regarding adding interest onto a cleared balance after being advised of the settlement figure from one of their staff. This was beginning of December. Now into February and not one person has taken ownership or listened to my complaint. Taking it to FOS. THE WORST FINANCIAL COMPANY I’ve ever dealt with”

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Posted 2 years ago

“Shockingly awful. I've been a loyal customer for years but no longer. The waiting times for customers services to answer the phone is ridiculous. The customer service is then totally incompetent and rude. They have broken data protection. The list goes on. They have no interest in looking after their customers or resolving issues they have created. Goodbye Sainsburys never again.”

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Posted 2 years ago

“I had recently applied for a balance transfer credit card with Sainsbury’s Bank and although the application was successful and approved, the actual balance transfer application was not. I was not made aware or informed of this until after activating my bank card and seeing no transfer had occurred several days later, I then tried to do it myself through the banking app which then told me my balance transfer was rejected. After speaking with the customer service team they advised that my current credit card with another major bank is not compatible, they would not tell me why (or did not know why) as it is not another credit card with Sainsbury’s bank nor within the same banking group, so I am now left with a credit card I cannot use. Helpful. Fortunately getting through to customer service was swift and a smooth processes compared to my current bank and so they have slightly redeemed themselves there, hence the 2 stars. It might be worth advising potential customers which banks are eligible for balance transfers before finalising applications, instead of potentially leaving them in a mess!”

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Posted 2 years ago

“Worst service ever experienced. Sought to close Savings a/c of 15 years in July in writing. At today a/c not closed & my savings not received. Every time I phone it is a different query or a different online procedure”

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Posted 2 years ago

“I recently had a problem with a card. Initially could not get in touch with their customer services despite several attempts. Wrote a letter and eventually had a very nice person ring me. She was able to inform me of the reasons for not being able to speak to someone previously. She was able to sort out the problems in a very efficient manner. So my faith in them has been restored. Many thanks.”

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Posted 2 years ago

“Terrible service. Hanging on the phone for nearly an hour without a response and then tried to get help online. The site didn't recognise my login details, so I tried to register. Then it kept kicking me out, saying my details were incorrect, when they were correct. I phoned again and tried the stolen card number (which still puts you on the slow track, and always trys to divert you to the web), as my problem is related to a security issue. Again, put on hold forever. I may have to write a letter and put it in the post. All I can say is Sainsburys customer service is the worst around -- as bad as the disgraced courier Hermes, which had to rebrand as Evry. (Evry is still the pits.) These companies don't learn. Customer service is vital to retaining customers. I shall cancel my card ... if I can! I certainly won't use it.”

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Posted 2 years ago

“The worse customer service. Always have to wait more than 30min to be connected. What kind of customer service is that”

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Posted 2 years ago

“Useless Uncaring, unhelpful, untrained, unprofessional. The worst customer experience ever. Avoid avoid avoid! Promises of call back on Monday. Nothing so far and it’s Thursday. Very much ‘computer says no’ attitude. Clearly no training as everyone says something different. Moved through 4 different departments in one call! No idea what they are doing. Complete joke of a company. Stay well away.”

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Posted 2 years ago

“After transferring my entire credit card balance out of Sainsbury's credit card. I then discover a few weeks later that they had then charged me interest on my previous balance and marked me missed payment with credit agency? Found this totally bizarre as paid nearly £4000 that month to clear the balance. They have impacted my credit score I had no knowledge whatsoever - the problem with Sainsbury’s credit card is it takes ages (days to weeks) to update you cannot see your balance in real time like other ‘real’ banks. Really disappointed with the service avoid at all costs, very clunky app and with only an out dated balance previews mechanism. Lethal, avoid.”

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Posted 2 years ago

“Despite being a continuous depositor with Sainsburys Bank, for the second time this year only after my having had to make a number of phone calls to them - all of which have taken at least 30 minutes for them to answer (some even taking over an hour), the bank has taken about 2 weeks after it has opened an account for me and given me the account number - to actually let even their own staff facilitate a transfer into it! Really disgusting and unacceptable level of customer service. Even now having had to invoke their formal complaints process 10 days ago, they still haven't allocated my complaint to a complaints handler. My phone call to them yesterday to get the transfer finally done and to make contact with an assistant in the customer relations team had to last for some 2 hours 10 minutes. Does this bank deserve its operating license? Think I'm going to be fully justified if in the end I have to take my concerns to the Financial Ombudsman's service. If I could award the bank a NIL mark I would.”

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Posted 2 years ago

“Unfortunately can't give no stars, so have to give one, sent a payment reminder after not using my card for almost a year, 50 minutes and still waiting, what a terrible organisation, will never use them again for home insurance, shopping or anything else, avoid at all costs”

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Posted 2 years ago

“It started in Feb 22 - I needed to change my mob phone number for access to my savings account. No way to do it online (unlike all my other financial providers), I had to phone them. Once through, I had to jump through hoops with so-called security questions: woman read out a string of numbers & asked which one is your current account? None of them were. Oops, sorry that’s the WRONG answer. Eventually they sent me a code by post. I rang back with the code, but it started again - what’s your National Insurance Number... ! ... eh? I thought I managed to get them to change the mob number, they even sent me a text (to new number!) to confirm. I tried to get into my account online now, Oct 22, but the computer says NO. It won’t accept the new mob number, only the old - which I no longer own. They’ve effectively locked me out of my account. Need I remind them this is MY MONEY? I’m now trying to speak (chance would be a fine thing) to someone in this crazy outfit to close the account. Will I ever get my money out? From what I see with previous reviewers, I’m in for a bumpy ride. Byzantine bureaucracy? Give them the FRANZ KAFKA award now!”

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Posted 2 years ago

“Forgot/ lost my password and after so many attempts we got locked out. This is not an issue as its the correct thing to do. BUT tried to reset and because they did not have my email address, I had to call them. Well this is why I can only give 1 star. Their customer service is non existent. Held on for 30 mins only to be told after giving lots of personal info, that I had given one wrong answer re a debt card? All I wanted to do was pay the bill before they added more onto it. I have written to their customer complaints dept. Not holding my breath. Anyway we will be cancelling soon. We have been with Sainsbury's bank for 15 years and all has been ok but then this was our first experience of their customer service!!”

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Posted 2 years ago

“On hold for almost 2 hours and then when I got through they cut me off because it wasn't the right dept! Have lost my business for good.”

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Posted 2 years ago

“Cant remember my username after a period of illness, the reset doesnt work, now account locked, trying to get through on phone lines is a nightmare, after 30 minutes of waiting they say they have to post out a security number before I am allowed to access my account. I ask them to email it or ask me as many security questions as possible they say, "this is not our procedure". This is totally ridiculous and I will close all my accounts as soon as I can. Awful service awful bank. Never again. Avoid - absolute nightmare.”

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Posted 2 years ago

Sainsburys Bank is rated 1.8 based on 385 reviews