Name: Getaflight
Rating: 4.54

“Wrong airport, 30 min warning of cancelled flight (Cancelled 2 weeks prior) Aaand No money back from covid Absolutely avoid, Apart from the obvious of not giving money back due to covid. We Rescheduled for later in the year; at an additional £160 pp. Details of the flight were for the wrong London airport! if you can believe that, and we were told 2nd time around that it was cancelled 30 mins before take-off. Luckily we had already spoken to emirates 2 weeks prior and they had told us they didn't fly to our destination from that airport -and never have. Also that the flight had been cancelled. We have to wait until January to get our money back, which will be a year from purchase. Also im sorry but the customer service is shocking, despite being overly reasonable with them, I'd be surprised if the reviews on this site are legitimate. There's a real bounce between 5 star and 1 star reviews”

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Posted 4 years ago

“slow replied on the refund and delay”

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Posted 4 years ago

“We booked flights with Get4Flight (PH Travel Ltd) which were cancelled by the airline on 23 March 2020. On the same day we exchanged emails with P H Travel requesting a refund and gaining agreement to a full refund by means of a Refund Credit Note and confirmed that P H Travel were ATOL registered. The Refund Credit Note would take 6 weeks to register etc. In June we received an email stating that the airline refund was some £80 short of the promised full refund. Since then we have received a number of emails that repeat the offer of less than the agreed full refund. We have repeated our entitlement to full value, quoting ATOL guidance to registered holders. This company treats customers with contempt and repeatedly refused to acknowledge the liability to refund the full value. The law is clear flight customers are entitled to full refund without ‘admin’ fees or other charges. We are now making a complaint to ATOL and proceeding with a claim through the small claims court.”

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Posted 4 years ago

“Took over 6 months to get refund on cancelled flights and even then only with the threat of legal action. They had received airline refund up to 2 months prior. Simply the worst travel agents I have ever come across. Avoid at all costs.”

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Posted 4 years ago

“Very poor, third class services, they didn’t refunded my amount from last 5 months, flights been cancelled, get a flight received my refund from airline and didn’t refunded me, they are doing this criminal business practices in London.”

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Posted 4 years ago

“Utterly awful service. Evasive, misleading, exasperating. I am formally complaining to ABTA. DON'T BUY FROM THEM. GO DIRECT TO THE AIRLINES. I cancelled flights and they agreed to a refund amount, in writing, that would be paid within 6 weeks. 6 months later, i still do not have it, and have had multiple promises, assurances and personal commitments to resolve it, and multiple deadlines. At no point has anyone there *ever* even tried to actively manage the situation - they just react to my complaints with fresh bluff and bluster. See a pattern here in these reviews?”

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Posted 4 years ago

“Utterly awful service. Evasive, misleading, exasperating. I am formally complaining to ABTA. DON'T BUY FROM THEM. GO DIRECT TO THE AIRLINES. I cancelled flights and they agreed to a refund amount, in writing, that would be paid within 6 weeks. 6 months later, i still do not have it, and have had multiple promises, assurances and personal commitments to resolve it, and multiple deadlines. At no point has anyone there *ever* even tried to actively manage the situation - they just react to my complaints with fresh bluff and bluster.”

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Posted 4 years ago

“I wish I could give NEGATIVE STARS to this company. In fact, I've made an account JUST FOR THIS REVIEW. It's an absolute SCAM and they are just THIEVES preying off of flight disruptions due to COVID-19. I've been expecting a refund since March 2020 and it is September now. I had booked a flight to the US but later was unable to take the flight due to my travel bans. The airline (Austrian & United Airlines) provided full refunds and free cancellations, but I never received it from GetaFlight. I've been following up for 6 months and one person refers me to the next who refers me back to the same person (all of whom, by the way, have given me fake names). It's so incredibly frustrating and absolutely ridiculous that such a standard of customer service exists in today's day and age. If this company were to give me free flights, I still wouldn't book with them.”

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Posted 4 years ago

“I wish I could give NEGATIVE STARS to this company. In fact, I've made an account JUST FOR THIS REVIEW. It's an absolute SCAM and they are just THIEVES preying off of flight disruptions due to COVID-19. I've been expecting a refund since March 2020 and it is September now. I had booked a flight to the US but later was unable to take the flight due to my travel bans. The airline (Austrian & United Airlines) provided full refunds and free cancellations, but I never received it from GetaFlight. I've been following up for 6 months and one person refers me to the next who refers me back to the same person (all of whom, by the way, have given me fake names). It's so incredibly frustrating and absolutely ridiculous that such a standard of customer service exists in today's day and age. If this company were to give me free flights, I still wouldn't book with them.”

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Posted 4 years ago

“An extremely pathetic and poor service! I couldnt board my flight because my covid tests results didnt come back on time, when I tried explaining to GetAFlight they said I would have to pay £175 minimum to change the date, although Etihad states that they can change the flight dates without any taxes or charges! I ended up dealing with Etihad directly and changed my flight a number of times without any hassle! And once I had landed to my desired location this guys have the audacity to email me saying that please call us back you wont be able to board the flight. Avoid this agency at all costs!”

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Posted 4 years ago

“I had the most frustrating time with them. On top of being slow and intentionally vague, I had to call the airline directly to see why I hadn't been refunded yet. They said there's a possibility they're holding onto my money longer than they should've. Still didn't end up with the full refund due to hidden costs. Do not use this service under any circumstance.”

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Posted 4 years ago

“Scammers, rude customer service agents they also operate under PH travel, robbing masters. The airline policy that due COVID 19 no body should be charged for changes but they do charge, refuse to call the airline and when I put them I on a conference call with the airline they disconnected the line. They don’t even deserving one star, I would rate them in negative”

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Posted 4 years ago

“Avoid at all costs. They refunded me the wrong amount for one of my bookings (after 4 months) and for the other I have been waiting for over 4 months for my refund. They put me on hold when I called and then say someone will call back and don’t call me back. They are so awful. Such incompetence and i’d say liars. Pay extra elsewhere but avoid them at any cost.”

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Posted 4 years ago

“I booked a ticket with them month ago some how flight has been canceled for 26 july 2020 and after chasing them for over 2 weeks to get a refund they approved the refund what i am going to get between 4 to 8 weeks time lol what a joke . And top off that i booked the flight for £1248 and they approved £1148 and saying we only get this back and rest amount they will contact me within 72 hours lol and its beeen 272 hours still no mail or contact from them .customer services 0 star while they exsplaining they run out words and hang the phone waiting time for customer services over hour avoid as you can better book it with proper agent or direct from flights they not even worth 1 star avoid GETAFLIGHT .”

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Posted 4 years ago

“Booked a flight with them to fly with Icelandair however the flight was cancelled and instead of refunding me the £1132 I paid they offer £840 I paid for this in October 2019 and the flight was cancelled at the end of May. This is now middle of July and still they are not offering full refund Avoid at all costs”

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Posted 4 years ago

“12 weeks and counting still waiting for our refund!!”

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Posted 4 years ago

“Flight cancelled due to covid did not respond to my emails until i gave a bad review then said it was up to me to obtain cancellation confirmation from airline for them to give me a refund. Rude and unprofessional!”

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Posted 4 years ago

“Flight cancelled due to covid did not respond to my emails until i gave a bad review then said it was up to me to obtain cancellation confirmation from airline for them to give me a refund. Rude and unprofessional!”

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Posted 4 years ago

“The WhatsApp customer service representative was very rude to me from the beginning of the conversation and blocked me when I asked for their name. I informed other reps of the behaviour and have not yet received any feedback from them at this point. There’s a high chance it was ignored as no one reached out to me to inform me that my complaint had been handled nor did they reach out to me to ask for evidence.”

Getaflight 1 star review on 30th June 2020

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Posted 4 years ago

“Your Refund Absolutely useless staff members. Would not even give 1 star. Promised refund in 6-8 weeks. After many phone calls and emails and now it’s been 4 months. When contacting agency on chat, customer service member is unprofessional, rude. Please avoid like a plague. THE ONLY WAY TO GET YOUR FULL REFUND IS BY CONTACTING YOUR BANK!”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Getaflight Reviews