“Be careful when buying from this company. The jewellery itself looks lovely but having spent nearly £1k on a additional ring for my wedding stack and I hadnt quite understood that by not purchasing their much more expensive extended warranty policy they wouldn't help or care at all when my ring lost a stone within 8 months of me having it. They have just washed their hands of me and taken my money left me with a broken ring. I take care of my jewellery and this isn't a case or misuse or accidental damage. The clasps on a stone simply didn't hold the stone and the response from GLAMIRA is simply 'you don't have the extended warranty so there is nothing we can do'. They don't even offer a paid for repair service so literally don't care if something goes wrong. I honestly think it's absolutely atrocious that this is how they treat people who have spent this kind of money. My engagement ring has been with me for 20 years and never lost a stone. 8 months with a ring from GLAMIRA and a stone lost and no hope of them helping to replace or repair even if I pay. It's disgusting.”
“I have ordered and payed wedding rings on July, the 24th and they announced me that they will be ready and send to me on August, the 7th. Nothing special, no inscription
In the mean time my wedding was canceled, so, on August, the 4th I announced them about cancelation and asked them to stop producing and return me my money.
And now it starts…They told me that I have to receive the order even my wedding is canceled. I told them that I will refuse the courier and they continue telling me that this is not possible, because this is their policy(?!)
When I announced them that I have opened a conflict and asked my bank to recover my money they continue telling me that I have to receive the rings. On August the 9th they announced me that the process of producing will last more so probably on August the 20th they will announce me what the new status of producing will be(?!) so even my order is not produced many days after the first communicated term they continue to refuse the refund of my money. This moment I don’t know if I will recover my money from them, so avoid this company!!!”
“Trustpilot reviews
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Very poor quality, very poor customer service - avoid at all costs
Purchased item Nov 23 and received 19/12/24. Item was poor quality, metal not cast correctly causing it to be scratchy and also was not polished all over and showed raw casted metal. I returned returned item 15/1/24. Very little
communication with Glamira during the repair. I received the ring back after it
was apparently repaired 24/2/24. The casting and polishing issues I raised were
not fixed so I sent it back for a 2nd time for repair. Glamira received the item
back again 15/4/24. Following this there was little communication again until I
started chasing them when the expected turn around time of 25 business days
elapsed. Over the next several months I was told there was no update and that they
couldn't check. I initially asked if it was possible to have a refund 25/05/24
but never got an answer. On the 22/6/24 I received a notification from Glamira
that the item was finished and ready to ship. This should have taken a few days. I finally received the item back 31/7/24. The quality issues were not fixed and I noticed the side stones also don't line up making the ring asymmetrical. I requested refund several times including 5/7/24 & 31/07/24 and was told I can't have a refund because it has been repaired even though it hasn't been.
I asked for a discount instead of a refund as an alternative and all they offered was £20 off my next purchase. An absolute joke.
Very poor quality product, especially for £1300+, poor customer service - contradictory responses, generic responses, responses that are not relevant to my issue. Completely ruined all of my proposal plans ( at least 5) as I was waiting for the ring to be fixed. Avoid using this company at all costs.
I am now trying to recover my money through the bank.”
“Bought a beautiful emerald ring from Glamira in Norway, but upon noticing some production defects the customer service and assistance in repairing or replacing the ring has been shocking, with complete disregard for legal consumer rights. Suggest being very aware of this if you are considering a purchase from Glamira.”
“On 26.01.2024 I placed an order for an engagement ring that was supposed to arrive by 08.02.2024, unfortunately the deadline was extended until 06.03.2024 which resulted in the loss of my plans to propose to my girlfriend that meant paid vacation, flight and all the organization that cost a lot of money. Finally received the ring I found the size was not right, completed the engagement ring resizing request and shipped it to Glamira with DPD. The ring arrived on 20.03.2024 in Glamira office (I received confirmation from Glamira by e mail) and they say on their website that it can take up to 28 working days without delivery time, but it is not at all like that, on 07.07.2024 I received mail from Glamira informing me that the ring is ready and will be ready for delivery, it took another 5 days for the ring to be ready for delivery. During all this time , 3 months I contacted Glamira countless times by email and phone and received the same reply ,,we apologize for the inconvenience, we will rush your order " they didn't care one second about my fiancée's upset, frustration, my money paid on this ring and all the organization lost. Do not recommend for one second working with Glamira because they are unprofessional, disrespectful, compassionate, common sense and do not care about their customers .”
“Absolutely shambles of a company ordered rings for our wedding they came completely off size! Returned for resize which they received in March! Still have not had our rings back from them, same generated email each time and no money back AVOID this awful company!!”
“Bought a ring with Bitcoin with Plisio but Glamira doesn't find the order and the chatbot keeps saying that the issue is with Plisio, and Plisio that is with Glamira. Glamira's chatbot is a mess and there is no way to call or have someone helping out with the issue.”
“Awful, we brought our wedding rings in January 24 for our wedding in June 24 as we was concerned it could take time as I have tiny fingers, they turned up looking amazing but was packed away ready for the wedding. So we finally got to wear them and just loved them, until just a few days later when both rings were tarnished and scratched terribly, even though we did nothing for this to happen, the matt finish on one side of our rings completely disappeared in a week, so we contacted them for them to refuse to do anything as their lifetime warranty is basically pointless so now after spending over £400 we have a pair of very cheap looking, scratched bits of rubbish, and that was in less then a month of wearing them. So be warned unless you want to spend money and then have to buy replacements do not even think about buying from these scam artists”
“Delivered a ring that had the wrong colour centre stone and a size too big. Told me via email I could return the ring then once they received it they said they're sending it me back and I won't be getting a refund. If you try to phone them you stay on hold for around an hour and then the line cuts out. Online chat doesn't work. Only contact is by email and they are not helpful at all.”
“Terrible company. Placed an order with a two week lead time. The day before it was due to arrive it was still showing as 'in production' so I emailed them for an update. They responded to say that they'd have to check what was happening and get back to me. A couple of days later, already late, they said it would be anywhere from 2-3 weeks longer. I continued to wait. After that they messaged to say another 19 days because they were having difficulty sourcing the jewel that I had ordered. At this point I asked for a refund, which they refused because "it was already in production". This was meaningless because the item is refundable under their policy (I had checked before ordering) and they'd admitted that a key component wasn't even in stock. I've since done a chargeback with my credit card company. Believe the reviews- save yourself the aggravation of dealing with these awful scam artists and shop elsewhere!”
“Får ikke ringene i retur etter vi sendte de inn til størrelseendring. Det står 25 virkedager i mailen fra de. De mottok ringene 17 april. Om 2 dager har det gått 50 virkedager. Og alt man får er copyright paste svar, som ikke svarer på noenting!”
“I am deeply disappointed with my experience with Glamira. The engagement ring my partner bought for me, which was a symbol of our commitment and love, unexpectedly lost its center stone after just three months. I reached out to Glamira's support team via email, hoping for reassurance, and initially, they assured me that the issue would be covered by insurance due to a manufacturing defect. Following their advice, I diligently filled out a return form on March 29th, only to be devastated when, on April 1st, I received a cold, impersonal email stating that the issue wasn't covered under their lifetime warranty.
Feeling confused and heartbroken, I expressed my disappointment and emphasized that the ring was only three months old and had been handled with utmost care. Despite my heartfelt plea, Glamira stopped responding altogether. Their sudden change of stance and complete lack of compassion were deeply hurtful. What's more distressing is that Glamira later misled the bank, falsely claiming they had tried to communicate with me about returning the ring.
This entire experience has been incredibly upsetting and has shaken my trust in Glamira's integrity and commitment to their customers. The emotional and financial impact of this ordeal has been profound. I am now exploring legal avenues to find resolution. I share my story not only to seek justice but also to caution others considering a purchase from Glamira. I share my story to warn others: based on my experience, I would not recommend purchasing from Glamira at all.”
“DO NOT BUY FROM THIS COMPANY! You have been warned.
I am pretty sure most (if not all) of the positive reviews you see are fake. They remove negative reviews from social media platforms and other sites.
If you order something, the chances are you will never receive the item, or at best you will receive it after several months. They will cite that delays are caused by 'our rigorous quality checks' or 'unforeseen logistics issues' but that your order 'is of utmost importance' and their 'number one priority'.
Please please please, do yourself a favour and look elsewhere. Their prices are cheap for a reason, to suck you into parting with your hard earned cash. What will follow is weeks/months of trying to speak to someone in the company (impossible) to try and get your order or your money back.”
“I strongly advise against Glamira. In January 2024, I purchased a ring, and by June 2024, a small diamond had fallen out despite careful handling. Despite multiple contacts, Glamira refused warranty coverage (based on viewing three phone pictures) and claimed it was not a manufacturing defect. The ring had been resized by Glamira in March, possibly causing the issue – disappointing but not catastrophic. The true disappointment lies in Glamira’s attempt to avoid a warranty claim costing only 50-80 EUR on a customer who has already spent so much. Over two weeks, customer service was uncooperative, sent expired forms, and repeatedly denied my legitimate claim for fulfillment. Various jewelers confirmed that such defects within this short timeframe and with the resizing history clearly indicate manufacturing defects covered under warranty. In Germany, warranty (Gewährleistung) is legally mandated, and Glamira's handling of this situation is unacceptable.
On their website, Glamira claims: "Quality assurance is our top priority." and "Each item undergoes strict inspection […]" and "We have great confidence in our products' longevity, which is why you receive your product with a lifetime guarantee." These statements are a disgrace and far from reality because for Glamira, "guarantee" includes material mix-ups, wrong stones, incorrect engravings (i.e., delivery errors); (source: customer service).
You spend hours wondering if you can trust an online retailer and researching, only to be so disappointed. For the high price, I expected better service and customer orientation. The ring is no longer worn as we fear more stones might fall out. One should seriously reconsider trusting Glamira as a provider. This has nothing to do with longevity and good service.
The consumer protection agency has already been contacted. We are very disappointed and strongly advise against purchasing from Glamira.”
“Purchased a ring in Feb 2024 and was presented to the recipient late March. Since wearing the ring it has developed deep scratches (hairline cracking?) in the metal and also has several chips in the silver. The ring is always removed when doing any task where it might be damaged.
my partner has been in email correspondence with the company for several days now and they are essentially refusing to fix/replace or refund the item. They have a lifetime warranty which covers manufacturer defects, poor workmanship and faulty metals however, since requesting a repair under warranty, they have said my issue doesn't fall within the warranty?
I believe that the emails from their customer service are just bot or AI replies which is why, despite quoting the Consumer Rights Act 2015, they seem to be unable to fathom that they are responsible for rectifying this and seemingly unable to offer a reasonable resolution.
I'm sorry but 2-3 months of light wear for a silver ring should not be showing the levels or wear and damage that it is doing - I'd be expecting these marks and damages for 5+ years of wear. How this item is meant to last a lifetime when it can't manage a few months is beyond me. The whole 'lifetime warranty' seems to be a farce also.
Avoid if you want a piece of quality jewellery and good customer service. I'll continue my battle...”
“Do not buy from this company. I bought a ring from them that was received on 2nd January 2024, less than 48 hours later the centre stone fell out, it was sent back to GLAMIRA for "repair". I received the "repaired" ring back & within 10 days the stone had fallen out again!
I returned the ring yet again for another "repair" in March & I am still waiting to receive the ring back. They are refusing to give me a refund because the ring is out of its 60 day warranty period, which is unbelievable, I haven't had the ring in my possession for 60 days, they have had it for longer than I have!! I have written numerous emails only to receive the same generic reply back each time. If you're even thinking of buying from this company please do your research first, read the reviews, look at the comments of dissatisfied customers on Facebook. GLAMIRA are not what they pretend to be. Unfortunately the option to give this company zero stars is not available.
Date of experience: 02 January 2024”
“Don't buy from this company. Purchased a wedding ring and had to send it back as size was off. They then refused to refund and said they would send the rings back. We decided this was fine and would just resize the ring and move on. Well that's been 5 weeks now and still no ring. Wedding has passed now and they are now refusing to take responsibility for not shipping the rings back. Emails back have been of a don't care attitude. Just buy local and not online.”
“I thought it was a local gem store here in Singapore as their website has .sg at the end, only to realized after I paid the product that it was in a country miles and mile away from me ( this way I've been scammed already)
I ordered a necklace, a topaz stone, looking at it now it's no where near 2500 dollars. It was April 7th, and promised to be deliver on the 22nd April.. Heaps of time for Mother's Day right? That necklace is for my beloved mother, my surprise gift for Mother's Day. Sure enough it didn't arrive on time even on mother's day, so I thank them (insulting) for ruining NY mother's day event. Then I started emailing them, already already 6 weeks delayed, asking them for refund, and they will not refund, then I told them I will send FBI to thier factory to sending demand letters from lawyers.. The agony and stress of waiting and waiting and thinking I have been scammed again. It was very stressful and depressing. Two months later the item arrived and I can even stand looking at it. It looks beautiful but it reminded me of stressful 8 weeks of waiting and ruining mothers day event. I gave the ring to my neighbors helper and told her don't ever wear that necklace if you you will be seeing me..
NEVER AGAIN buying from you.m You deserve ZER0 star..
To those buyer that is willing to wait weeks and weeks of delays, go ahead, if you can't handle waiting time pls don't buy.. I suggest go to local jewelery shop and at least you see what you buy.. BEWARE of thier websites that end with your countries domain, like .sg; .hk; .au.. they are not from those countries..”
“I have bought an engagement ring from them last December and the ring lost its gem after barely a month! Contacted glamira, sent the ring off for a repair which took good few weeks. When I finally received the ring back it was end of March and guess what… the ring broke AGAIN after a month! This is ridiculous! Embarrassing and sad! I am so annoyed I have picked Glamira and their poor product.
I contacted them again and just got a response that losing a stone is ‘NOT a manufacturing defect’. It clearly IS.
They should state on the website ‘buy at your own risk as the gem is going to fall off’ instead of saying it will last lifetime.
So embarrassing my fiancée was once again left with no engagement ring on her finger.
I have bought a new ring elsewhere.
Glamiras products are NOT fit for purpose.
Avoid avoid at all costs 😊”
