“I bought an engagement ring and I paid quite expensive for a gold ring. To my surprise, the ring started to change shape just a few months later of my purchase. When the company was questioned about the ring, they said that "the ring experienced such deformation due to wear" I was wondering then, shall I buy a ring to keep it at home? Anyway, they want to charge me to repair the ring. Terrible experience, If you are thinking in buy a ring from this company, I will think twice.”
“BUYERS BEWARE of this MIS-MANAGED, UNRULY, IRRESPONSIBLE and CUSTOMER UNDERMINING Company!!!
1. MIS-MANAGED PRODUCT MANUFACTURING
They guaranteed to me a shipping date and then kept sending emails about delays in manufacturing the product because they are taking extra care to ensure the product quality. Does this mean that in instances where they happen to meet the shipping deadlines, the product does not go properly through the quality-control process? Or, does it mean that they are so complacent and inefficient that they fail to build the "extra-care" quality-control time in their manufacturing and product scheduling process? And shouldn’t this “extra-care” be a normal business practice and reflected in their shipping time commitment to the customer? These are basic business elements and factors. How can a company that boasts to be in 70+ countries is run like an artisan “Mom & Pop” store?
2. IRRESPONSIBLE
They charged me extra for expedited shipping & handling but failed to honour the committed of short delivery time. When I approached them about the product not being delivered at the committed expedited time , they refused to take responsibility. Their approach was of avoidance and passing the buck. The "Customer-Service" simply responded that it was the fault of the courier company and that I, the customer should follow-up with them. Well, it wasn’t me who chose the courier company. It is Glamira’s preferred courier company for deliveries. Yet when I had a delivery issue, it suddenly became my responsibility as a customer to run after the courier company as Glamira tried to wash their hands-off the issue. They took my money promptly for the jewellery order and then didn’t care if I received the order or not.
It seems that either control procedures don’t exist or are not diligently followed at Glamira to monitor if their preferred courier service delivered the product. Glamira claims that the courier company is required to hand-deliver the order and get it validated with the customer’s signature. It’s been over 2 months and I have still not received the order. Obviously, there is no existence of my delivery confirmation signatures either.
Glamira gave me all kinds of guarantees and assurances during the ordering process that the order will be delivered within 7 days. This included the acknowledgment of full refund in case I didn’t receive it on the scheduled time. When I didn’t receive the product after 2 weeks and reminded them of their promised commitment, their response was that shipping & delivery times are only an estimate and that they cannot guarantee a specific date. Now that was a big change in “stance”!
How about the 7-days delivery assurance for which I paid an additional $50/-? Is “Business Ethics” considered optional in this company?
3. “CUSTOMER-SERVICE” Dept. - Which Actually Does More “DISSERVICE”.
I requested for a full refund with follow-up emails. My request was declined repeatedly with reason that the case is being investigated by the courier company and that they cannot issue a refund until the investigation is complete. After a month, I received the same response.
Does it take 1 full month for a courier company to discover the location of an order in their sophisticated computerized delivery pipeline or the fact that it was mis-handled leading to a possible theft? I don’t think so.
I then pointed out to Glamira that I, as a customer shouldn’t be made to wait for non-delivery refund because of an internal investigation which is a matter between them & their courier service provider. Not surprisingly, Glamira again changed its stance. The reason of pending internal investigation was now changed to a pending approval by their Finance dept.
In the multiple exchanges of emails between me & the Customer-Service Dept., I kept reminding them of their unfair customer-service. And the moment I warned them about possible repercussions including filing of complaint with the concerned govt. regulators, I was issued a refund of $50/- for the unfulfilled expedited delivery & shipping. For the product price refund, I was offered a product replacement or a store-credit. Considering my unpleasant experience with Glamira and their original acknowledgment of full purchase refund, I declined their replacement/ store-credit offers and insisted on a refund.
From then onwards, I received 2 weekly emails stating the same reason of pending Finance Dept. approval. Thereafter, Glamira stopped to respond. Being fed-up with the dealing, I filed a dispute complaint through my bank with VISA, the credit card company that stands behind the purchases made through their cards. My bank/ VISA refunded the purchase amount to me promptly and ensured that they will take over this dispute claim with the merchant and that I don’t need to worry about it.
The saying goes, “ALL THAT GLITTERS IS NOT GOLD”
And I am saying, “ALL THAT GLITTERS ON GLAMIRA’S WEB-SITE ISN’T WORTH THE TROUBLE” !!!
WHAT A NIGHTMARE !!!
GLAMIRA – A BIG MISTAKE, NEVER AGAIN!!!”
“Glamira is scam. I ordered a ring and asked for resizing. I shipped it ten weeks ago, and have not received it yet. They said it would be delivered on May 2. Today, on May 2, they called and said ring is not ready. I asked for refund but they do not accept. No ring, no refund. What you call this business? I only call it a scam.”
“If I could give a zero, I wor. I ordered a 2x . I received the bra, it is so small I can't get it around my body. I am always a 1 or 2x. . I contacted glamibra for a refund the same day I received it. I got an email stating the can not take returns on the item I purchased. Don't buy from them. 100% refund is bigus”
“In short: No money refund received. Busy since January.
Complaint
My boyfriend bought me earrings in December. It was my birthday in January, but the earrings were not to my liking. He had put the earrings in a supplied box and did nothing with them, so he lost the white label that Glamira uses for returns. My boyfriend contacted Glamira and also sent the earrings within the return time.
After months and months of waiting we still have nothing. No earrings and no money. I don't want the earrings and nothing has happened to them, but everything I try, nothing gets done. I call them every time and they indicate that my case is "high priority." In other words: you are being treated as a fool. This has caused me and my boyfriend a lot of stress and sadness. We've taken legal action to get our right, because we're not getting it. We sent an official letter stating that Glamira had 2 weeks to return the money. We keep being ignored and customer service is not doing anything either. She only says that she will continue and we hear nothing else.”
“This is actually a scam website. Despite what is said all over their site and other review sites. I was sent the wrong ring and it was engraved incorrectly. The customer service team asked me to send a clear photo of the ring without the sticker on. They then told me I couldn’t return the item because I had taken the sticker of. The lowest form of scum.”
“Scriu acest text in Romana pentru persoanele care doresc sa achizitioneze produse de pe acest site, sa va ganditi de 5 ori inainte de achizitionare. Am facut o comanda in data de 16 martie pentru un inel de logodna care nici in ziua de azi nu a ajuns, serviciul clienti nu are nici o treaba si sunt niste mincinosi, termenul de livrare este depasit cu cel putin 14 zile pana in prezent si la status comenzi apare inca in producere.
Niste gunoaie”
“SCAM ALERT!
I recently had a disappointing experience with Glamira. I ordered a ring online and paid $50 extra for shipping to receive it by a certain date. However, it arrived nearly 2 weeks late without a refund for the additional shipping charge.
When I received the ring, it wasn't what I expected and so I returned it well within the allotted 60-day period as per their return policy. However, Glamira disputed this fact and claimed that I returned it late. Additionally, they claimed that I had removed a plastic tag from the ring which made it ineligible for return. This policy was not mentioned prior to my return request or I wouldn’t have removed it. Glamira does not operate with integrity and will make up any excuse not to accept returns.
Overall, my experience with Glamira was not great. Their customer service left something to be desired and their return policy is a scam. I would advise others to be cautious if considering doing business with this company.
Thanks for nothing Mark Ronald,
Customer Representative
#Do better Ronald.
#Do better Glamira”
“I have a return to Glamira that I haven't received even now, after 50 working days. It is about a ring movement and a stone finish because they sent me a scratched ring. I called every week but every time that lady told me “I don’t know, you have to wait”
But how much?????? My entire life??? I just got engaged and I want to wear it. I will sue Glamira.”
“SCAM ALERT!
I recently had a disappointing experience with Glamira. I ordered a ring online and paid $50 extra for shipping to receive it by a certain date. However, it arrived nearly 2 weeks late without a refund for the additional shipping charge.
When I received the ring, it wasn't what I expected and so I returned it well within the allotted 60-day period as per their return policy. However, Glamira disputed this fact and claimed that I returned it late. Additionally, they claimed that I had removed a plastic tag from the ring which made it ineligible for return. This policy was not mentioned prior to my return request or I wouldn’t have removed it. Glamira does not operate with integrity and will make up any excuse not to accept returns.
Overall, my experience with Glamira was not great. Their customer service left something to be desired and their return policy is a scam. I would advise others to be cautious if considering doing business with this company.”
“I would not recommend anyone to go to Glamira if they are going to buy jewelry. We decided to buy rings from Glamira as they have a large selection and you can make the rings the way you want them with the stone you want etc…
When the rings arrived they didn't look exactly like the website, they were still nice, but the pictures on the website were much nicer.
After just a few days, my boyfriend noticed that his ring was getting marks from normal use. It was Christmas and we didn't do any hard work, this was just normal use at home.
My ring didn't get any marks, but I therefore treated it very carefully. I took it off when I showered, I didn't sleep with it, I didn't wear it when I got dressed etc.. still after 2-3 weeks the aquamarine that was on the ring disappears. None of the pins holding the stone had moved, the stone just fell out.
We immediately contact Glamira who say they will not refund anything or help us with repairs.
I have also written to their main office and several of the top in the company but all I get are "copy/paste" answers.
I see several people on reviews have had exactly the same problem as us. Alone we are not strong, but we should go together!
I see that the default answer for Glamira is lifetime warranty and generous returns? Okay, so why don't we get it?
We want the full amount refunded, for both rings. We will proceed with the case if the money is not refunded.
Glamira can contact me in Norwegian, English, German or French.
Order number: 1250175836 (France)”
“Horrible customer experience, multiple excuses from each person i speak to, never reply to emails and do not come back to you with key information, even when promised.
Missed delivery date by over 2 weeks - communication is nothing short of awful and now I can't even cancel my order...... even though I have not received it.
DO NOT BUY FROM GLAMIRA. I was sceptical before I made the purchase, i'm not totally disillusioned. I will never order from this company again and will advise anyone thinking of it, not to do so.”
“It's a fraudulent company - i have ordered form them and they just keep promising to deliver but don't.
In addition they sent an email with 300 customer details in big chain saying that there has been a problem with your order and blamed some other company - unfortunately for them more than 300 people could pick up their scam. To be fair some people later replied that they eventually got a refund/item delivered. I haven't been one from the lucky ones. Ruined Christmas. And then New Year. All that because they kept lying that order will be there any day. A month later on website it still shows" in production " and on emails/ober the phone they still keep saying it's gonna be here any day now. Just avoid.”
“These people are Bulgarian scammers. Please don`t buy from Glamira. The products are low quality and fall appart quickely. The ring for my wife fell apart after 3 months but they didn`t help. No refund, no repair, nothing. They call that user wear and tear...within 3 months. The ring was 430 euro...”
“Supplied a ring twice in the wrong size. I have emails from them to say that after the first time the ring was not resized it was reproduced. Despite saying they would refund me they now refuse as they claim the ring was modified. If it was reproduced then it wasn’t modified. Total scammers. Avoid at all costs. They will give any excuse to avoid refunding you. Have had to raise a complaint with PayPal. If that fails it will be the small claims court.”
“Ordered a christmas present at the beginning of December and delivery was due 15th December spoken to customer services every day since and no answer when my item will arrive and christmas has come and gone. To top it off they shared my personal details with over 300 strangers massive GDPR breach and they dont care beware dont use this company”
“Order number: 729334119 Mens Celtic Claddagh Ring.
I ordered it on the 26th November, estimated delivery date stated on my product order on their website was 7th Dec. Once the 7th went by I contacted them by email, they told me there was hallmarking delays, that would be resolved in 2-4 days working days, on the 3rd day I contacted by email regarding an update, Sarah Jones who has been dealing with me, said it had been shipped. Then got another email saying actually that wasn't true, its not been shipped actually, its still delayed.
Then she called me from a suspected spam number 02045253681, she told me the same stuff, no idea when it'll be there, that it's some other delays not, that "hopefully" it would be there for 24th Dec, told her I needed it 20th to propose to my partner. They had also previously offered a downloadable gift voucher to give to the recipient if the ring didn't arrived in time, I asked, are you seriously saying because of your incompetence as a company, suggesting I get down on one knee and propose to my partner with a piece of PAPER?!?!!?
She wouldn't answer any questions I'd ask with a straight answer, panicked when I said I would be contacting the trading standards and PayPal for a refund.
She said to wait until Friday 16th Dec for the tracking number from dpd. I asked on website live chat today (16th) for update, got the same automated response and I decided to ask for a refund, but the agent on the live chat was barely reading or replying to my questions. Even when I became emotional and told them how they've ruined one of the happiest days of my life, stressed me out to no end and left me 3 days before my engagement but no ring and have taken my money!!!
I believe they never planned on sending my item and I highly doubt they will refund me. I reported this through PayPal and made a claim with them. I also also contacting the UK Trading Standards authority regarding Glamira and my experience. I am also contacting Trust pilot as I've realised the majority of their good reviews, are fake reviews!
Also in the space of an hour I had talked to one rep on live chat who told me my product was delayed because of hallmarking but its shipped now, another rep on email said no its not shipped, its delayed because of "logistics" and we don't have a tracking number, with no proof to show me if was actually shipped or not!!! Literally just pulling random fake excuses out of thin air.
I don't have my money thay glamira are holding since they havnt sent the product I bought and I need to buy a new replacement engagement ring in 3 days!!!
I should of listened to my friend who after a few months, had to buy a new engagement ring that she got from Glamira as it was so low Quality and kept getting discoloured.
Stay away and tell your friends, future couples etc to stay away unless they want GLAMIRA TO RUIN THEIR WEDDING OR ENGAGEMENT!!!”
“Rated 1 out of 5 stars
Delay Delay Cancel Not Refunded
Purchased a necklace for my wife £240 Order Number 729333326. Ordered 21st Nov, no sign of it except many excuses for its non delivery and continual delay. Around Dec10th I had heard enough and cancelled requesting a refund. They say they apparently have to wait for the item to arrive in the UK from Germany, what an awful customer service decision that is. Where it is in your internal logistics has nothing to do with my refund. Tying one to the other is like saying sunshine is dependent on walking the dog. Just refund my money.
For others viewing this - avoid avoid avoid. Customer Service is non existent. Before you respond with your text scripted response, appreciate you are already in contact with me!
I gave you the opportunity to refund me for in a timely manner after wasting my time but you chose not to.
Actions taken Retailer Dispute raised with bank.
Logged a complaint with Trading standards
Leaving negative feedback to on all Glamira review sites.
Next step - Small claims court if this does not convince you of my fortitude”
