Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 827 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a negative I would for these total scam artists at Bilston and I will be reporting them to vosa etc. As a mechanic I knew my car was solid with no issues and the mot tester I always use gave it a clear bill of health but I wanted to prove they are scammers so booked it in. I was told to go away for an hour while they did it and while walking back I saw my car being raced up the road. When I got to the centre they told me the car had failed the test and was extremely dangerous (why was the tester racing it around then). The list of failures was 2 pages long and they wanted me to book the car in for the work. When I told them I was a mechanic the staff looked at me and went silent before trying to get me out of there as quickly as possible. They are preying on the unqualified to make money by intentionally failing cars to get more money out of the customer and we discovered they have been on BBC1's Rogue Traders for this practice. As for me, job done, proved my point that they are scam artists and the car is fine”

Helpful Report

Posted 4 years ago

“My partner recently had cam belt water pump and aux belt changed they done this job incorrect resulting in cam belt failing and ruining the whole engine we cannot afford another car and insurance have told us they can’t do anything as they don’t cover faulty repair and Halfords are useless we just lost a car worth £7000 and it’s on top of a pandemic and he’s now lost his job due to no transportation Halfords have ruined our lives literally”

Helpful Report

Posted 4 years ago

“They used chrome shinning weights on my black titanium wheels and now it looks like very expensive wheel with ugly patches. When contacted customer service - they were very unhelpful and basically just confirmed that these are only available weights they use and recommended to go to local garage and fix it there. I would never call them if I knew about this limitation.”

Helpful Report

Posted 4 years ago

“They will phone you up and try to seel you extras many times. Avoid. You are just there to elevates their dales bonus'.”

Helpful Report

Posted 4 years ago

“I stupidly told my parents to try Halfords free safety check so I would know if we needed to do any work on there car soon,. Mysteriously the radiator sprung a hole during inspection and had to be expensively replaced and happily put my folks in a payment plan.”

Helpful Report

Posted 4 years ago

“Mild End Halford is the worst. Very poor customer service and you have to wait for long. You never know when you will be served.”

Helpful Report

Posted 4 years ago

“Do yourselves a favour and steer well clear of Halfords Autocentres. back in July we decided to give Halfords a try for a service BIG MISTAKE! We asked for a particular service, only to return and find that we had been given something else, when my partner went to pick up the car he mentioned this and said that the person he spoke to about it was very dismissive and said that was what we had asked for, we decided to forget about it and not used Halfords again. Little did we know that we were not going to be able to forget about our Halfords service a few months later, when we broke down at the roadside and found that Halfords had lost our Wheel Locking Nut and replaced it with something different, not only that but they had sneakily covered up the Locking Nut by taping their invoice over the top of it so that we would not notice & we didn't, not until we actually needed it, to cut a very long sorry shorter we had to get a low loader to take our car to a garage and had 4 days of toing & froing to get the car back on the road with new wheel nut fittings and a new locking nut. Halford did pay for the excess work required to achieve this but then proceeded to spoil themselves by emailing me to say that they were sorry that this had caused 'some disappointment' NO! it was not 'some disappointment 'it was 4 days of a whole lot of inconvenience chasing around at a time, when as pensioners, we should have been staying indoors and shielding from the current pandemic. I think the the off hand dismissive attitude that we experience at the Autocentre is definitely a reflection of the companies attitude as a whole. Had Halfords been honest with us from the onset this whole sorry saga could have been avoided.!!!”

Helpful Report

Posted 4 years ago

“Very disappointed with the way they managed the whole thing. They were too busy to explain the quote. Then charged more than quoted for. Didn’t explain the reason. After saying MOT passed and said going to do service. After servicing said car has failed MOT. Why can’t they be honest!!!! Pls don’t take their spread the cost. It is a scam!!”

Helpful Report

Posted 4 years ago

“Terrible customer service skills. Booked in a MOT, over the phone a few weeks back and I stated they will need to call up the third party company I was with so they can authorize my free MOT check as I have a service plan with them (The gentleman said this was fine and will get this arranged). However, on the day after the MOT completion I was charged. They explained this was not on there system and I should have mentioned it on arrival. He was straight away on the defensive side and implied it was my fault for not mentioning this (even though I already stated this over the phone). I could have accepted this as a genuine mistake for not having it on there system and explained the follow up process. I would have easily just made the payment and claimed it back from the third party company if needed. But instead he was rude and decided to play the blame game. Very unprofessional. I was also charged £69.02 to replace windscreen wipers. Later I found out their website was only charging roughly £25 for the wipers and fitting. The receipt does not state the brand they fitted in either... But this feels overly priced.”

Helpful Report

Posted 4 years ago

“A serious joke of a company. Not only did they screw me over the other day claiming my car was not booked in when it was. Yesterday when doing the required work to get the car through the not they miraculously found something else wrong that previously hadn't been found. Strangely enough this is going to cost £264 pound to replace. First off shows how incompetent they are for "missing" this issue in the first place, secondly I think it's a lie. To be blunt they are a bunch of scamming bastards.”

Helpful Report

Posted 4 years ago

“I had a ‘full service’ and MOT done on 23/09/2020 at Halfords in Whitfield, Dover. The car failed on emissions and a windscreen wiper blade, and this was dealt with. When I took my car to the garage, the engine management light was on. It was still on when I collected it. I took it back twice on the day l collected it. The second time I was told it needed an update from the dealership and that it was safe and legal to drive. The dealership reported that the car needed a break hose, which was why the EML was on. Halfords branch manager said the light was off when the MOT was done, and he was supported by the regional manager, who was only interested in protecting his staff. No thought about safety or customer satisfaction. My car should not have passed the MOT with the light on and it has cost me to get this looked at again and for work to be carried out, due to the incompetence of the mechanics Halfords employ.”

Helpful Report

Posted 4 years ago

“Halfords Clydebank. Dishonest operators. My pensioner father booked his car in for an MOT and service. When home they called him to try and up-sell engine cleaner and recommended his wheels should be balanced. On a car with 15K miles? and the owner not having complained of wheel vibration! I know Halfords don't test drive cars before service so how did they come to this conclusion? When I took my father back to collect his car I went to check the mysterious wheel balance had actually been done, as I was pretty dubious. On checking the wheels, no sign of any any new weights attached and no sign on the alloy of brake dust and muck having been touched/disturbed where the mechanic would have removed the wheel. The manager and mechanic were absolutely adamant that the work had been done. The manager even stated she had seen the wheels off and could personally guarantee the work had been done. Long story short, I insisted the mechanic take the wheels off and show us the new balancing weights. Surprise, surprise same old manky original weights still in situ. Manager STILL adamant the work had been done. Even though the mechanic now claimed he had forgotten. Basically embarrassed them into a partial refund. I actually doubt that the other items in the service have been done. Avoid if you don't want ripped off.”

Helpful Report

Posted 4 years ago

“I had booked my car in at the Basildon branch of halfords autocare centre through blackcircles. I found it strange that there was a morning and afternoon 4 hour slot available so took it that it would be on a first come first service basis? I chose the afternoon 1 til 5 slot arriving at 12.50 only to be told I had to leave my keys and come back at 5! I explained that I had to pick up my kids from school and this wasn't an option just be told that blackcircles work pretty much paid peanuts and that they fit their jobs in between the better paying service and walk in jobs. I dealt with a man called Scott Mathieson and he was so unhelpful and told me they couldn't guarantee my car would be ready so I'd have to come back at 4 o'clock for which I was still made to wait over an hour! Shocking customer service and the bad news is I had already booked my wifes car in for the following monday which I tried changing to another fitting centre (through blackcircles who I had booked the job through)but this couldn't be changed by this time! So my dissatisfaction of the basildon autocare centre continues. I told Scott who I was dealing with, that I had booked another car in for monday morning and if I arrived abit before the 9 o'clock morning slot and would it be possible to do the one tyre change(20 minute job max)as I was going away on holiday and leaving lunchtime but no could not guarantee this and would have to be left with them for 4 hours again?? So I decided Monday I would do the last bits of running around and get my car a little later in the slot (got there at around 11)to be told you should have brought your car here at 9 and couldn't do my car until the afternoon now come back at 4!! So I decided we would have to be inconvenienced even more now and travel that evening. I returned to halfords autocare centre at 4 as was told still to be made to wait another hour and a half to replace 1 rear tyre? I was really angry as me and my 10 year old daughter was made to wait in the car being victimized for our little job that was worth peanuts to halfords and watch a stream of people coming in and out, staff running around for them because the jobs must have been worth more. I called halfords customer service to complain and was told I would get a call back from the area manager but am still waiting. Disappointed disgusted with the overall service and will never use a halfords autocare centre again!”

Helpful Report

Posted 4 years ago

“I am thinking of protesting outside Halford Autocentre in Whitley. They have damaged my car and they are terrible at everything they seem to do.”

Helpful Report

Posted 4 years ago

“wanted to give no stars, avoid at all costs, student daughter took car to Nottingham Halfords for service ( £100 approx ) later informed me they had charged her £600+ for ' NESSECARY ' work. car had not long had mot and she only wanted oils and filters done. contacted halfords to complain and was told to contact the branch that did the work, told the branch I was coming up from Wales to inspect the parts they had replaced, have never heard from them and was unable to travel up. Garage that did the MOT were furious and wanted to come up with me to speak to them. I consider this as criminal, she is only a student and they took advantage. Have stopped loads of people using them for work and will continue to do so even to the point of telling people outside Halfords Autocentres”

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Posted 4 years ago

“Used their DPF cleaning service. If you're thinking of spending £85 on this - DON'T. I think they literally bung in some cleaner and then leave it running. It doesn't work and their service is rude and complaints procedure useless. Stay away - go to a specialist.”

Helpful Report

Posted 4 years ago

“Booked full service and MOT online which required payment upfront. Took my car in only to find that they have taken over another garage but nothing on the website to say that. The guy thought it was amusing that so many customers are making the same mistake and turning up at the wrong place. Got to their other garage but had no way if contacting my son who was at work and who was going to the first garage to pick me up when he finished. There was nowhere to wait so had to start walking in the pouring rain. Half way home the garage phoned to say the engine is making a rattling noise so they couldn't do the service or MOT. He said they can't do repairs so I'll have to take it somewhere else? They advertise that they do repairs so don't understand this. Now I have to wait 7-10 days to get my £220 back. I wl take it to another garage but they'll be doing the service and MOT as well as I won't use Halfords again!”

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Posted 4 years ago

“Halfords Sutton, Surrey. They are the best. Always very helpful, knowledgable and honest. I would not take my car anywhere else”

Helpful Report

Posted 4 years ago

“Farnborough Staff extremely rude and un cooperative. Was less than 5 minutes late and turned away rudely and told refund will not be processed for 7-10 days. Do not use this place they have no consideration for anyone.”

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Posted 4 years ago

“Booked my car in for rear brake shoes at Torquay autocentre sent car out with handbrake not working took it back to be told they would adjust it in 2 days they did it that day when I complained. Then booked car in for MOT then rang me to say they could not do it for a week because machine has broken down finally went in failed on windscreen wipers and bulbs, went in on the Monday not finished tell them to keep the car till Tuesday still not finished then complained and went in they told me it would be finished today which is the Wednesday but still not finished. 3 days to put a few small parts on the car.”

Helpful Report

Posted 4 years ago

Halfords Autocentres is rated 1.9 based on 827 reviews