Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to take my car there as recommended by my warranty company absolutely atrocious service made up a repair that wasn’t needed absolutely shocking explanation when I questioned them will never use them again”

Helpful Report

Posted 4 years ago

“Called at the Grimsby store today to purchase a electric cycle, was approached by a trainee member of the team who advised that somebody would serve us shortly, we advised no problem as all the team were with other customers. We were there at least 25 mins only for us to be ignored others customer who visited the branch after us were served we were just left standing by at least 2 experienced team members. The trainee tried to help us seeing our plight but was just rebuffed by the other team members. We left with out being served we voiced our frustration to one of the team members on the ground floor as we were leaving, they said they would let somebody know in other words hard luck they didn’t want to Help. We expect to wait our turn but at best your systems of whom is next to be served need looking at or perhaps we were just ignored.Come on Halfords service needs to be better we knew wha we wanted we had £800 ready to purchase with and nobody(accept for trainee) were interested just terrible”

Helpful Report

Posted 4 years ago

“Purchased wiper blades for my car using in store computer when I went to fit them they were the wrong ones checked manufacturer website and clearly states part no different to Halfords. Called customer service -promised to check correct ones would be in stock and call me back-no call back and 40 mile round trip - needed new wiper blades so had to go elsewhere and pay premium price for them -won’t be returning!”

Helpful Report

Posted 4 years ago

“Disappointing experience, please avoid! Customer service is atrocious. I was put on hold twice after calling and could hear everything in the background. I heard the persistent cough of an employee and a different employee repeating a different customers personal details (name, email address, phone number). This is unacceptable and made me very uncomfortable! Furthermore, when collecting of my car, I asked about the details of the work done and received the response "I don't know, it's not me that did it, was it". Hearing this from a halfords employee after they have worked on my car is extremely worrying. Save yourself the trouble and go to a local garage. Will probably be cheaper and more trustworthy.”

Helpful Report

Posted 4 years ago

“Who knows if the parts are replaced? I took my car to Halfords autocentre (Chadwell heath – 437) for full service and MOT. They then contacted me to say the fuel filter need to change as per manufacture recommendation (over 40k milage) (£197.35) also some other repair. I accept only for only full service and refused to do other repair as I am not ready to spend big money immediately. When I check my previous year full-service receipt, I have paid for change of fuel filter last year in another Halfords autocentre (Ilford – 131). I spend nearly £200 from my pocket for a part that didn’t replaced. I have complained to Halfords already and no one contact me regarding this.”

Helpful Report

Posted 4 years ago

“I always use them for MOT and Services. Their website is easy to use abs offers many options. I regularly get sent vouchers or codes to avail discounts which is great. Thanks”

Helpful Report

Posted 4 years ago

“Increasing prices of bike that is not even in stock.”

Helpful Report

Posted 4 years ago

“A complete waste of time. I ordered a bike to be collected. I received a text message and email for me to collect. I went to the shop and was told there was not a bike there and would have to be ordered. I cancelled my order and will never use Halfords again. Awful experience and would not recommend. No I have to wait upto 15days to get my money back so I can’t even buy another bike.”

Helpful Report

Posted 4 years ago

“Poor quality bikes and even poorer customer services. Halfords accept no responsibility for their products rusting after just 8 months. A review by their quality assurance team means simply looking at some pictures and coming to conclusion. No physical examination of the the bike rusting after just 8 months and no official report produced.”

Halfords 1 star review on 3rd March 2021

Helpful Report

Posted 4 years ago

“Bought a bike (carrera vengeance) in April 2020. Only been out on it a dozen times or so. Stored in a garage with other bikes with no issues. Jan 2021 noticed rust around the wheels, brake and tubing. Took it into the local Halfords and raised with customer services as the bike should not be rusting after just 8 months. Halfords refused to accept any responsibility and blamed: 1 The bike has not been used enough 2. Not cleaned or dried off after a ride 3. Stored in damp conditions 4. It’s the sea air as we live on the coast. I have referred the matter to trading standards”

Halfords 1 star review on 2nd March 2021

Helpful Report

Posted 4 years ago

“Took a Bike in 23/12/2020 to have inspected after being hit by a Car . Needed a New front wheel ,tyre and disc rotor. Also told it also needed new chain and free wheel . So told them to order all parts I needed. Told wheel would take 6 weeks to arrive. Not herd anything called in 22/2/2021 told order had been cancelled . Told them to Order all parts I needed. Told parts arrived 26/2/2021. Took bike in 1/3/2021. only wheel had arrived. Have to book it bike in again to be checked to order freewheel and chain. WHAT A JOKE.....”

Helpful Report

Posted 4 years ago

“Ordered a specific battery from Halfords for my car for home installation. Waited a week for the appointment day and as the Halfords mobile 'tech' pulls onto the drive all is well.. So far. The 'tech' then gets out the oldest looking dust covered scratched up battery I've ever seen, with a hand written white paper sticker slapped on the top with the spec number of the battery I ordered. He explained it's exactly the same battery sir just our own make! We can't get the right batteries and most people are OK with the alternative! when I checked the specifications of what I had ordered - £127.00 worth - to the dust covered cheapo rubbish he was trying very hard to convince me to have fitted. The specs were totally incorrect by a mile and totally unsuitable. I refused the installation. Poor show so far. To make it worse if you go to Halfords.com you can still order the SPECIFIC battery I wanted as shown in stock. It's either a scam to charge for expensive items and fit cheaper options or they are incompetent as a company. Either way I will never use them again and will advise all I know to not touch them with a barge pole!”

Helpful Report

Posted 4 years ago

“Useless and lying - not completing the service , are rude and are charging...AVOID”

Helpful Report

Posted 4 years ago

“1. Poor quality bikes. Carrera Vengeance Bike rusting after just 8 months. Its stored in a dry garage, with 2 other bikes which show no signs of rusting and have been stored for a longer period. 2. Poor customer service. When raised with halfords customer services and there quality assurance team blamed a. The bike has not been used enough b. Not cleaned or dried off after a ride c. Stored in damp conditions d. It’s the sea air as we live on the coast. They did not even want to physically examine the bike just used some pictures.”

Halfords 1 star review on 26th February 2021

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Posted 4 years ago

“Maybe i got lucky with Nick in Rochdale,he done a great job and talked me through it. I'll definitely use halfords again.”

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Posted 4 years ago

“I booked my car in for a MOT at the BD5 Halfords. Booking and taking payment was easy. I dropped my car off and was told it would take about 2 hours. I rang after waiting 2 hours to be told that the MOT could not be done as the car wouldn't go on the ramp because it was too heavy!! When asked why they didn't tell me sooner they said they had to wait 30 mins for the car to warm up. Even then i was still over 2 hours before i called. They told me to take it somewhere else! Will never use Halfords again. First and last time. They weren't even sorry that they had messed me around.”

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Posted 4 years ago

“Stay away from here if your buying a bike they can't fix them blaming it on brexit and covid turned me away today even with cycle care bike is only 7 months old pathetic company”

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Posted 4 years ago

“Halfords - Chadwell Heath_Fantastic service from Mr Anuni @ Front desk on 20/02/2021. He was polite and efficient and helped me a lot! Thanks so much!”

Helpful Report

Posted 4 years ago

“My order was never delivered and I contacted them through their 'live chat' 3 times. Every time promised that this would be chased (1st time), that a manual order would be placed and that I would receive a confirmation which never came (2nd time), and when I went back the 3rd time asking to cancel my order I was kicked out of the live chats 3 times. It seems there is a policy of not dealing with cancellations and doing refunds, or making it extremely difficult for clients to get through to that point. Never use them! I have been promised that they would contact me when my order is cancelled but I seriously doubt this.”

Helpful Report

Posted 4 years ago

“Bought a bike 8 months ago been back to the shop 6 times now the bearings have gone in the back wheel, sorry that’s not covered in our guarantee. What is, the frame, what are the chances of anything going wrong with the frame. So you just guarantee parts that cannot go wrong. This leaves me having to pay for repairs on a 7 month old bike. Disgraceful. The old saying vote with your feet comes to the fore. Use a local bike dealer instead.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,357 reviews