Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dropped my sons bike off Friday morning for a service and new inner tube and was told it would take a few hours and that I would get a call when it was ready for collection and I could either collect it later that day or over the weekend! It’s now Sunday lunchtime... I haven’t had a call from them and every time I try to call them they are either busy or it rings forever and they don’t answer! Bad customer service! Not impressed!”

Helpful Report

Posted 4 years ago

“I went in to purchase another folding electric bike only to my amazement the price has gone up from£650 to £999, talk about making a profit with the coronavirus pandemic when everyone is encouraged to ride a bike, just as bad as the facemask profiters, rip off shop and I'm not going to buy another one there”

Helpful Report

Posted 4 years ago

“The job seemed to be a problem I’m afraid When I saw Halfords we’re offering a free service on bikes for the NHS I thought marvellous. I rang the store at Barnsley who I have bought from before and had service plans with before and rated them highly in the past. To start with the guy thought it was a free health check until he realised it was a service worth £30. He booked me in, sort of, and I attended at the time he advised. I dropped the bike off albeit staff knew nothing of the appointment. I drove a mile home put the kettle on made a cup of tea, had a sip when the phone rang to say the service was complete. Really I thought? The caller, the manager of the shop seemed under pressure abrupt in his telephone manner, told me they didn’t have a trained technician on and if I wanted a full job doing I should take the bike to another branch at Doncaster or somewhere else that did. I wish I hadn’t bothered. I haven’t taken up any other NHS offer and indeed when I finish work I change and join normal queues that in theory I could walk to the front of. I don’t exploit any situation but really wanted to take up this opportunity to kick start my fitness program after the trauma of going to work during this tough time for all. Other staff that day at the side door of the store were first class. The manager who I never met - forget it.”

Helpful Report

Posted 4 years ago

“Always helpful with my old car but took my current car in for free safety check and got totally scammed they told me I needed 500 pounds worth of work. Which has since been proved untrue. I can only think it was because I was a woman on my own . Tried to impress on me to get work done there and then. Luckily I am single but not stupid. Get a second opinion if you take your car to Canterbury.”

Helpful Report

Posted 4 years ago

“Really poor. Delivery service is the worst ever! Doesnt let u track it. Bikes been in transit for two days!! Should never have used them again had my daughters bike built shes 3 and front wheel nut was hand tight! Really bad service”

Helpful Report

Posted 4 years ago

“Had my bike delivered after waiting for 3 weeks. I was excited to get my bike and bought everything ready for it to be delivered. I had paid £25 for the delivery and I imagined a Halfords can and employee pulling up and delivering it. Instead, I had a delivery from Parcel Force where I had to help carry a massive box containing the bike off the road and take it into my house. Straight away I was thinking is this really my parcel. The box was already wide open with my prebuilt bile upside down inside the box with absolutely no wrapping. Just a bike upside down in an empty narrow box with other boxes and papers floating about. After pulling it out I noticed that these moving boxes had smashed the back reflector and numerous scratches over the bike. I contacted Halfords store and they couldn't understand that Halfords had delivered a prebuilt bike. Was I the first? They then said to contact customer support. But I coolant get through I contacted Halfords via twitter. Who I then spoke to Kirsty. She seemed to care and offered me 10% discount. As I waited long enough for the bike and didn't want the stress of going through the process again, I accepted. Thinking that they would take the delivery charge off too since all of the issues began from that. I had £2.50 off the delivery. Kirsty then continued to say that I had accepted the previous offer and can't do anything more. I had to pay for the service that had caused all of this. Halfords clearly doesn't care about the experience of the customer and as soon as you've had itthey don't want to know. I had a look at parcel force delivery notes and they noted that the parcel was damaged and 2mins later the parcel was fixed. Think twice of getting a bike delivered as it's a terrible experience.”

Helpful Report

Posted 4 years ago

“Not what I was led to expect of click & collect. The store (Gateshead Team Valley) is not "open" as such - there is a temporary counter across the front door and you stay outside the shop. I bought my items online under the impression that click & collect is the only way at the moment. I awaited my confirmation email / text and went to pick up my goods. The queue in front of me contained people who had turned up as you would to an open shop. People looking for solutions to problems, diagnoses and product advice/supply relating to cycle or car. Some had brought their cycles with them. After 30 mins of waiting in the queue, I managed to ask an employee if there was any way to bypass this queue for click & collect items. The reply was negative and, to my surprise, my wife and I were vilified by at least 3 people in the queue for not understanding - or being understanding during- the pandemic! Take a look at other click & collects Halfords or at least be honest with your online customers before they commit to payment.”

Helpful Report

Posted 4 years ago

“no one answers the phone its a joke”

Helpful Report

Posted 4 years ago

“they keep letting the phone ring and then cut you off after trying for an hour”

Helpful Report

Posted 4 years ago

“Appalling service at Halfords Bought this and paid for for click and collect - went to Cheadle (handforth) store - waited 1 hour in small queue but line moved so slowly eventually I had to leave & comeback. Came back later - same thing waited 40 minutes in small queue with no movement - so left again! Went back next day with the same thing queue with no movement so gave up. I can live without my order so will cancel it and hi elsewhere for it where they are more organised - expect them to blame Covid 19 but that is just a lame excuse for being so badly organised.”

Helpful Report

Posted 4 years ago

“I've been so let down by Halfords having decided to order a bike online from them for my youngest daughter. Having gone to store to collect it today, the bike has not been built as ordered, and the personalisation requested has not been supplied. The local store staff are not fussed, as it is nothing to do with them. The online staff conveniently cannot be contacted by telephone, so a bad situation has immediately become far worse. Halfords only customer service offering to us is a robot responder that does not process conversation beyond advising you to refer to the store, so I'm basically left with a little girl in tears - no bike for her to ride, and unfortunately no positive resolution on the horizon. What a great company to misplace your trust with! The experience has been pants and I regret ever having made a purchase from them. So, please think twice before you spend your hard earned money with Halfords, they just don’t care. There are many good bike shops out there that do value customers & I'd advise anyone buying to go to them instead - in hindsight, I wish I had.”

Helpful Report

Posted 4 years ago

“Hardly not recommended Hardly not recommended. Ordered two tyres with fitting. 12.05.20 one of their worker came and he couldn’t take off wheel locking bolt. After that he broke my wheel nut locking key and just go back without any information about my order. I spoke with Halfords about that and 14.05 came another worker to take off locking bolts, but same effect. Finally I had to go to Audi for new locking key which costs me 53 pounds and change tyres on my own. I trying to get refund for my locking wheel, but they p I s s me off when I calling and don’t respond for my emails- AVOID”

Helpful Report

Posted 4 years ago

“I ordered online a balance bike only available in Basildon I live in Northfleet, placed and paid for order, went to collect only to be told I had to have the one on display.. It was filthy, scratched and didn't have the basket on the front, only to be told the website wouldn't show it was a display and did I want it or not... Disgusting service.. In "normal" circumstances I wouldn't of been treated or brought the item like this let alone in these unpresidented times.. Taking advantage of customers disgusting.. Oh yes and a ruined birthday... Shame on you Halfords..i wouldn't even give1 star but had no othet option.. Typical..”

Helpful Report

Posted 4 years ago

“Abysmal service from Sutton Coldfield branch Halfords. Will never use Halfords again. Lied to by staff at Sutton Coldfield”

Helpful Report

Posted 4 years ago

“Camera’s F+R Hardwired Into Car For £50 Feb 2020, Neither Are Working & Both Have No Power Supply. Complete Waste Of Money, Rear Camera Fitted In Corner Of Back Screen Where Wiper Doesn’t Clear View. Utter Rubbish - Avoid!”

Helpful Report

Posted 4 years ago

“Awful experience from Halfords team in the New Malden branch, specially the store manager who was very rude and unhelpful (all the opposite you should expect from a manager). Their click and collect for bikes is absolutely rubbish. Avoid Halfords!”

Helpful Report

Posted 4 years ago

“Bought a bike from halfords Braintree, had them build it.... pointless had to redo everything even tighten the wheel nuts. Had it about a week and the brake lever snapped at the body. Took it back and was told not covered by warranty!!! They wanted £20 for new levers and whatever the fitting cost was. So DONT buy a bike from them. I've been to a reputable bike shop and they say it is covered by the warrenty. They just out to fleece you.”

Helpful Report

Posted 4 years ago

“The bike technician are rubbish Cant build a bike to save there life Size guild is incorrect Day after coming back for brakes day after chain to loose n caused damage on frame Then blamed me Do not buy a bike from here”

Helpful Report

Posted 4 years ago

“Update 02/05/2020 ordered 14th April countless calls no solution, @Halfords_uk told me that @CycleRepublicUK will contact me... No reply to last email. Good luck everyone it seems we lost our money. @pureelectricnow #Cycling #Store #Halford #cycles4keyworkers”

Helpful Report

Posted 4 years ago

“A bunch of rude, inexperienced staffs at Halfords. I have had numerous f... Ups with staffs at Halfords ,Portsmouth. Save your money and time go to decathlon sports.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,330 reviews