Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bronze bicycle service + change of one wheel. When picking up the bike, brakes and gear didn't work properly. After the employee told me that this is within their standards I couldn't believe it! After 45 min waiting time he adjusted it, but after 2 days problems have appeared again. Very disappointed!”

Helpful Report

Posted 7 years ago

“I ordered a childs car seat, and paid a fee for next day delivery. They failed to deliver it eventually we rang them and they told us it would be delivered in three days time! We cancelled the order, and purchased it elsewhere. However three days later they delivered it to our neighbour. We rang and told them and they stated WE would have to return it. I explained this was not our problem, it was all their responsibility. They then disclosed they had not refunded our credit card when we cancelled the item and were not going to do so until we returned the seat that they had delivered to our neighbours, they said they would collect it but only from us and we had to go online and fill in a returns note! Further having wasted a whole day waiting for a delivery they expected us to wait another day for a courier to collect it. They seemed unable to understand as we had cancelled it three days before delivery it was not actually our problem. Paul Cook”

Helpful Report

Posted 8 years ago

“Tried twice to collect a parcel delivered by DPD, it was held to ransom for either a passport or drivers licence - I didn't have either just cards like the other shops accept. Explained not everyone holds a drivers licence or a passport plus Halfords are not border control and if a parcel can be left with a neighbour then why photo id?? What are they checking it against?? Anyway, DPD advised Halfords to get parcel sent back and use a different shop that wasn't so strict. Twice in one week that myself and my husband have been put off the Harlow branch - him through incorrect car advice. Will be going elsewhere in the future”

Helpful Report

Posted 8 years ago

“Avoid the bike Hut like the plague”

Helpful Report

Posted 8 years ago

“Took my carrera kraken in to get a spoke replaced on rear wheel. When i collected my bike , granted the spoke had been replaced, but i found a wide range of faults that had occured in the time that they were in possession of my bike. Firstly the seat had been highered to its full extent which i found strange. On closer inspection i noticed that the dust cap and locking nut were missing from the rear wheel. A plastic holding clip which secures the brake cable to the top horizontal bar had been removed and i discovered that i had a slow puncture in BOTH tyres!!!! The bike would have probably been returned to me in better condition if i had asked my 4 year old nephew to fix it. AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 8 years ago

“Avoid, avoid, avoid. Took my car in for MOT as there was a half price offer, it failed on rusting suspension arm bushes and ' dangerously ' high oil level. Took it to mechanic recommended by my family who said he wouldn't have failed it just given an advisory. £245 later I'd saved £27 on MOT. Went back to Halfords to book retest and booked free retest for yesterday , so took it in, signed paperwork and waited 20mins to be told that the ten day retest period ended the day before and I needed a full MOT. Quite why I wasn't told this when they booked it in I don't know. Feel like I have been taken for a ride throughout.”

Helpful Report

Posted 8 years ago

“Went to Halfords Bolton branch today to have set of number plates made + fitted. It was raining and the young lad was adament the sticky pads would hold the new reg plates securely. He was also certain no need to bother to clean the area with the cleaning wipes as he'd been doing this for four years. The area were the plates were being fixed was still wet so I told him the pads wouldnt stick. He continued so the pad fell off. I unfortunately then told him that I f in told you they wouldn't stick....He then childishly ranted that I'd swore at him then ran in the store + disapeared. I was given no apology or explanation from the manager other than 'did I want to buy the plates without being fitted'. Im 63 yrs old and disabled and to be treated like this is disgraceful. Two staff members prior this incident was calling this young lad for his incompetence but it seems I had to accept his poor attempt of fixing adhesive pads to a wet surface. Pathetic. The actual plates are good but having them fitted at Halfords is NOT recommended. I had to pay £35.98 for two standard reg plates. Not cheap. Now I have to have them fitted elsewhere. Absolutely disgraceful + shoddy behaviour. Im disgusted with Halfords Bolton. Shame on you.”

Helpful Report

Posted 8 years ago

“Sold an ex display bike found a chip in paintwork. Had to travel to cribbs 3 times for them to fix it. In meantime had problem with the chain jumping which chipped more paint work. Took into stroud branch they told me chain was fine. It was not. Now I've been holding on complaints after 3 attempts of caING in excess of 15 mins.”

Helpful Report

Posted 8 years ago

“A terrible, very expensive visit to Halfords Autocentre in High Wycombe. They ere totally dishonest, rude and unprofessional. Customer service does not exist and it is impossible to complain and be heard. Will never go there again. A service and MOT which officially should have cost around £100 finally cost £900, following fabricated issues. Which has taught me a big lesson...stay away from Halfords.”

Helpful Report

Posted 8 years ago

“Visited the Taunton store with a view to buying a Fitbit or something similar, eventually found what we were looking for as there were no staff to ask apart from the young lad on the till who was busy trying to serve about 5 people at once, hung around the product location hoping for a member of staff would eventually come over anyway they didn't so ask the lad on the counter for help and he said he would get someone, that someone who was wearing a bandana was serving someone so we waited a bit longer for him to finish, he finished and then to two of them proceeded to have a chat and we were forgotten about so at that point we left, coming from a store Management background I wonder sometimes if anybody from Head Office or higher Management ever visits these stores to see for themselves how badly they operate, still in 5 years time when they've all closed I hope that the Internet doesn't get the blame but it's clearly down to bad Management and poor staff recruiting.”

Helpful Report

Posted 8 years ago

“The customer service line is appalling and they never respond to emails and it's always the customer chasing them for an update. Will never ever use this awful company again”

Helpful Report

Posted 8 years ago

“What an absolutely dreadful company. My wife and I took our bikes to the Festival Park site in Stoke -on-Trent to be revamped and paid £300 for the work. Returning mine to deal with numerous punctures we were told by a technician there that the bike is unsafe because of the saddle and its clamp into the frame - "I wouldn't ride it" - and should not have been returned to us. After endless calls, the manager said the remedial work would be carried out free of charge but upon collection we are being asked to pay and the saddle still moves! The worst customer care I have ever experienced. Never, ever use Halfords.”

Helpful Report

Posted 8 years ago

“Halfords trent Vale Stoke on trent. I recently visited this shop and I waited for 10 minutes at the till before paying for my item while staff just walked around. If I hadn't needed my item so bad I would have walked out . I wonder how many people have done that. I will be taking my business elsewhere in future. Bad customer service.”

Helpful Report

Posted 8 years ago

“Had an MOT at halfords in a car with excellent brakes They failed the car on brake efficiency took it to a garage who said there was nothing wrong with the brakes they took it to another MOT centre who said the "car would pass every day of the week" took the car back to halfords for a retest telling them there was nothing wrong with the car according to the other MOT test centre and they passed it? Halfords customer care have refused to reimburse my costs at the garage. make your own conclusions”

Helpful Report

Posted 8 years ago

“Well I have ordered a battery charger on Friday ...... My order has not even been prosesed yet why no order picking on a weekend ....”

Helpful Report

Posted 8 years ago

“Ordered a bike to be ready for Friday afternoon ready for a weekend of cycling. Absolutely no contact to say by bike was ready - received an email and text saying goes they'd let me know when I could pick the bike up. Had to cancel my plans as no bike! Tried using their chat service to see what was going for on, was told they couldn't help me and I'd have go contact by local store. Thanks but will just order it somewhere else!”

Helpful Report

Posted 8 years ago

“Wanted to purchase 2 or 3 cycle accessories from the Olive and Orange Orla Kiely range, which aren't cheap! None in my local store so checked online and no stock of the pannier bag I needed, tried phoning customer services for an hour but no answer so emailed and enquiry which they didn't respond to until the following week telling me what I knew already - they are out of stock!! No offer to let me know when it becomes available again, no offer to check local stores, nothing! Waited a week for that! So annoyed I'm going to leave the whole purchase now, it's taken away the whole appeal of buying them in the first place!!!”

Helpful Report

Posted 8 years ago

“Halfords cold-called me (having been a customer over previous years) offering MOT & Service. Agreed to book on basis of price of £160. 10 mins later they call back saying they had input wrong customer details in computer (Data Protection Act?) and price would now be £180. Agreed and kept booking. Took car in to Halfords, BARKER STREET, NORWICH branch, WHICH WAS IN GOOD WORKING ORDER WITHOUT ANY PROBLEMS at appointed time and was met by a male person (who I believe is the new manager) who inflated the price up another £22 which they had 'forgot' to include in the quote and took great glee in informing me there is no appointed time and its just a 'drop off time'. I noticed this happened to several other customers so it appears to be a deception Halfords use. Left car with this outfit and unexpectedly received a call saying items of work needed to be done as it had failed MOT being brake discs & pads and wheel bearing which would come to over £700 i.e. a total rip off. I agreed as felt held to ransom to get MOT completed. Paid in full thinking all of the 'required' work had been done. Later after I had left the branch and got home I noticed another alleged problem with a 'broken breather pipe' had been noted as 'requiring' work. However, for reasons only Halfords can explain, they did not even mention this when I picked car up, despite paying over £700 for the other work which may not even have needed to be done. Next day I discovered exactly what this unprofessional had done. Was driving and noticed SMOKE coming from under the bonnet and TOXIC FUMES into car. I had to call the RAC who identified the problem as being a broken breather pipe. IT IS CLEAR FACT THAT HALFORDS BROKE WHILE CARRYING OUT THE SERVICE. RAC, in a brief look at my car, also noticed other issues which Halfords had not even spotted at the service. I made a complaint via email then chase up phone call to their contact centre. Halfords staff were rude, arrogant and did not want to know about putting right THE DAMAGE HALFORDS HAD CAUSED TO MY CAR or the other issues raised with them and FAILED TO PROVIDE ANY ANSWERS. I was lied to and told manager would call back but they did not do so. You would have thought at the very least they would have apologised, if only for the danger & distress, they caused but unfortunately no such apology was forthcoming and I even had some charmless man put the phone down saying he had nothing further he could say and other customers calls were now important. They have ripped me off, damaged my car (which will now cost even more to put right and will have to take to a proper professional garage). THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. This will now be a matter for Trading Standards and further action. PLEASE BE AWARE AND DO NOT TAKE YOUR CAR TO HALFORS AUTOCENTRE, BARKER STREET, NORWICH - THEY HAVE PROVEN THEY DO NOT LIKE PESKY CUSTOMERS.”

Helpful Report

Posted 8 years ago

“I wished to make an online purchase, as they allegedly had a good offer on which seemed to keep changing. Not able to get delivered and no shops with the sat nav within 50 miles, no matter which i picked. I repeatedly emailed Halfords about this and they could not even be bothered to respond to me. Customer services are a joke......it's not even as if Halfords are cheap which makes the "offers" they had more suspicious”

Helpful Report

Posted 8 years ago

“Appalling customer care! when I arrived the Manager (Halfords Bath) and I quote you are 15 minutes late! (8.45am) and unable to fit my car in that day? I would like to remind you "HALFORDS autocenters to treat customers in this way, you would be out of a job. I will no longer be taking my vehicle in to any of your autocenters!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

Halfords is rated 2.5 based on 1,330 reviews