Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Harvey was very polite and did a great job on resetting my highway 600 , straight forward and a no nonsense great service Thanks Mike”

Helpful Report

Posted 4 years ago

“So bought a bike rack after good reviews after an hour down road had to turn back was broke. Went back to store refuted went for a drive brought it back as it was playing up got a refund was told 3 to 5days didn't go in. Now I'm told 17days there having a laugh”

Helpful Report

Posted 4 years ago

“Rear gear snapped of my Boardman Hybrid Pro a £1000 bike, which I was told was not under warranty. Over a month ago I took it in and was told they were busy so could not service until today but parts would be ordered when I first booked it in. I have just received a phone call informing me that the parts will not be available for another month. If this is indicative of Boardman Bikes or Halfords service don't touch either.”

Helpful Report

Posted 4 years ago

“Horrendous customer service at Halfords. Bought a mountain bike end of May. It has had lots of problems. We took it back on numerous occasions but each time they just didn’t fix it properly. They are refusing a refund saying we damaged it ourselves!”

Helpful Report

Posted 4 years ago

“I brought a crossfire 2 bike a year ago. Only used about 8 times for short runs. The other day the rear gear just snapped as i was out They say its not covered (unless i take out their extended warrenty). The halfords response is very poor and the quality of the bike leaves a lot to be desired. Not again.”

Helpful Report

Posted 4 years ago

“Halfords replaced clutch and it failed couple months.. pathetic service.. there better just selling items.. cause cars and bikes they are useless at. So dont take bike or car 2 them.. fukin hopless at shawfield store. Mechanics your better of with a monkey lol . Never would I use them”

Helpful Report

Posted 4 years ago

“Just a few weeks after buying a new bike from the Waterlooville store for our son for his birthday, we found the front wheel loose. We returned the bike to the store who kept it overnight to repair what they said was an issue with the front wheel. A day after collecting it, we then found the front brake disc bolts loose! I took the front wheel back into the store purely to show them, but refused to leave it with them as my trust had vanished by then... and because I value my son's life! They said they would report the problem to their head office, which suggested to me that they were trying to blame Carerra. Masses of Carerra bikes have been sold in the UK and I have been unable to find any other reports of this issue online. Hmmm. My advice is, please beware before trusting Halford's bike "mechanics".”

Helpful Report

Posted 4 years ago

“The team at Halfords Crystal Peaks are so friendly and most helpful. I took my car in fo have Tyre Pressure checked after a warning msg on the Car. They sorted out the tyre pressure in a most speedy time. I recommend Halfords all the way. Thanks so much guys.”

Helpful Report

Posted 4 years ago

“Booked a battery replacement for 8am - 12pm slot. Mechanic arrived at 11:55am with the wrong battery (not his fault ofcourse but an error from Halfords warehouse when loading) I then rebooked for 2 days later (Soonest slot they had) for the same a lot time 8am - 12pm. The mechanics (different from first visit) arrived AGAIN with the wrong battery. Surely Someone at Halfords had too much alcohol over the weekend! Thankfully the mechanics went to a local Halfords to get the correct battery and all was fitted by 12:45pm. I paid extra for an 8am - 12pm slot but I don’t see what for. The mechanics did their best anyway but Halfords do need to tighten their methods up. 2 stars!”

Helpful Report

Posted 4 years ago

“Eventually got slot for 11-30 to have bike service message left to collect next day went over to find gear still jumping,forks hadn’t been looked at left to receive another message to say there weren’t responsible for forks as warranty up to avail had been at shop 3-4 different occasions to be told they would stand over everything when lockdown was lifted absolutely no professionalism, very poor customer service”

Helpful Report

Posted 4 years ago

“Very poor experience and a very long saga which still continues. We bought 2 very expensive electric bikes which were due for delivery within 4 days (date of delivery was given at time of purchase). I waited in all day and they didn’t arrive. When I rang customer services they weren’t able to tell me when they would be delivered or by which courier either which was completely unhelpful. When they finally were delivered about 2 weeks later, the packaging was so poor that 1 bike arrived damaged. They wanted us to take it to local store (which is 30 miles away) but as it didn’t fit in our car my parents had to help us out here too. 3 days later the other bike had a battery fault and had to be returned this time by courier. Another day waiting in for a courier to collect the bike and they then refused To collect as the packing was ‘inadequate’- it was in the same packaging as it arrived in. Finally got the courier to take the bike with some persuasion the next day. I then waited in a 4th day to receive the new bike, which too arrived so badly packaged that the bottom of the box had fallen out and the courier had put all loose items into an Asda carrier bag! I hoped this would be the end to it, but in the process of all this Halfords had sent us an apology gift voucher which we used to buy a bike carrier (which is good) but the vouchers can only be used in store and the bike carrier only bought online, so I had to pay by card the full amount to have the store refund it and recharge the amount less the voucher in store. Having just checked my bank details I now realise that my online purchase was not refunded and they have taken instead a second payment in store for the same bike carrier, so I’m now left with this to sort out too. I have now overpaid by £269 as they have not refunded the money properly and only realised due to an overdue bank account. Unbelievably poor all round service.”

Helpful Report

Posted 4 years ago

“Had an appointment for halfords to fit a new tyre urgently on my drive. Gave me an appointment slot from 4-8pm. The tech comes at 2.30pm to fit them when we were out. They didn’t leave any voice mail or pick up when I called them back. No one showed up at the scheduled time and I received an email saying the tech waited for 25 mins (way outside of the appointment time) and then left to do the next job. So now I’m left with no tyre and having to wait several days to get my money back to go and get a tyre from somewhere else. Extremely poor customer service. Don’t even know the meaning of appointments or common curtesy. Won’t be using again.”

Helpful Report

Posted 4 years ago

“On completing a shopping trip to Holland Market place, Spalding I found my car battery was flat. My wife and I are octogenarians who found ourselves without a mobile telephone. We were facing a thirty minutes walk home, with heavy shopping. Fortunately, there was a Halford's employee in Sainsburys and to come directly to the point - Cora of Halford's, Holland Market, came to our rescue. She, very efficiently and in reasonable time, installed a battery, which transpired was cheaper than one provided by Honda. My main praise for Cora is for the patience and politeness shown to an 85 year old who has been left behind by progress. When I informed her what my registration was, she heard B instead of V and repeated it back to me. Her voice was muffled by the mask she was wearing and I therefore confirmed the mistake. The manner in which Cora handled the entire confused situation was exemplary. W D Montague”

Helpful Report

Posted 4 years ago

“Unprofessional service. Took car into Brighton cheapside garage at 8.30am for four brand new tyres. They final put my car on the ramp at 3.25pm. Have missed a day off work due to them taking seven hours to complete a task that should have taken just over an hour. Not happy. Will not be returning to the garage”

Helpful Report

Posted 4 years ago

“Took my road bike in to get gears sorted out, as they were slipping.... was told I had to have a 30 point check. Which revealed: apparently a list as long as your arm that would cost £175 to fix. AND they had "identified" (=caused) an issue with my bike seat, which then didn't stay in place when they had done their check. So a bike that was MORE broken than when I took it in. I'm a key worker and rely on the bike for work. Thanks for the expert help guys. ROBBERS”

Helpful Report

Posted 4 years ago

“Having held wifes car for 4 hours just to change one brake pad on brakes for life scheme. Were called to say they had searched car for an hour and couldnt find locking wheel nut. Imagine our surprise that after 5 mins it was located under the spare wheel - useless”

Helpful Report

Posted 4 years ago

“Not going to waffle too long. Not much point really leaving a bad review as so many others have beaten me to it. But as I’m here I may as well. Basically the bike I took in for a full check up safety check and service was not checked and adjusted properly, the brakes were not done, the bike wasn’t wiped over, and the accessories were not adjusted. Staff couldnt care less, no manager to talk to, No apology, no discount, no service, no sense of work quality or pride.”

Helpful Report

Posted 4 years ago

“Great to hear your losing 60 sites - hope you lose the lot. Serves you right for not taking cash during lockdown when I desperately needed you. Decided after that I would NEVER EVER use you again. Cash is legal tender you muppets.... Good riddens Halfords”

Helpful Report

Posted 4 years ago

“I ordered a bike in April 2020 three days later they emailed to say it wasn’t in stock and no money would be taken. Last week nearly three months later they have taken the money out of my account and I am now struggling to get my money back for a bike I did not have”

Helpful Report

Posted 4 years ago

“After placing an order for a bicycle, I received a confirmation text saying I would receive another text when the bike was ready. It also mentioned on the tracking page that I would receive a phone call when it was ready. 2 days after the quoted collection date, and having not received any update from Halfords, I contacted their chat service for help. I was told that my order was now ready to collect. I asked why I wasn't updated, no text or phone call as promised and the tracking page still showed "Building in Store". I pointed this out and asked for an explanation but was told they didn't know but its ready now. I further pointed out that there had been no apology, no explanation, just "shut up and get your order now". At which point the chat is disconnected. Is this how you treat your customers? You make mistakes, don't apologise and cut me off?”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,357 reviews