Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here is the series of events in my local Halfords. Yesterday I went to buy a 4 man tent, the price on the shelf did match the product. Got the other one that was reduced to £50. On approaching the till the sales staff Micheal, asking if I was brining it back, I laughed and said I haven't even brought it yet, is there something I should know? No he said and I paid for it. On puttining it up that night, there were 3 holes in the outer lining. I took it back this morning and another sales guy said oh dont tell me this one's got a fault as well. He very kindly asked me if I would like another, I declined: strange that! We have quite a few back. Are the staff here knowingly selling stuff that is not of good value or quality.... Yes Shocking customer service.”

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Posted 5 years ago

“White city store in Manchester. Great staff went for a bike fixing and they sorted it quickly and efficiently x”

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Posted 5 years ago

“Ian and Matt from Yeovil Halfords sorted out my bike issue within half an hour. Fabulous service. Can't recommend enough.”

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Posted 5 years ago

“Bought a next base dash cam in Dover store admittedly 2 years ago, went there on Saturday for help as the windscreen holder was broken and was told they don't make that one anymore and was asked if I wanted a new dash cam if not to look on amazon for the part. We do not buy anything online. Went home and decided to try Halfords in Folkestone so rang and was promptly told to come to that store and they would sort it out. What a difference the welcome we got was first class the chap on the front desk was even smiling asked what we wanted and said the chap we'd spoken to in the phone was outside but willing to talk to us if we went out which we did and knew exactly what we wanted went into the store and found the item. Got back home a journey of some 6 miles and coffee was still hot enough to drink. WELL DONE FOLKESTONE STORE AND STAFF. Guess we'll be taking all our car and bike business there in future.”

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Posted 5 years ago

“Brilliant service Fantastic staff”

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Posted 5 years ago

“Joke of an organisation. Clearly incompetent management from top to bottom. Tired to buy a car battery but was provided one that didn’t work. Both in store and helpline have no clue about automotive products. Also tried to purchase a number plate, but they have none in stock and have no idea when they will have them. Asked if another branch would have them and was told ‘best you check’.”

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Posted 5 years ago

“I had to give one star as giving none wasn't an option they are that incompetent and uncaring. Since my first visit to the Bath branch for a simple clutch replacement my car has been back to the Branch at Oxford 7 times (making a total of 14 days off the road) to put right the work. During this time I have received conflicting and misleading advice resulting in numerous unnecessary wasted appointments, incomplete work, body work damage to the vehicle and cover ups about parts being fitted which weren't. Over this time the gearbox has been removed on at least 5 occasions and is now left with the legacy of an oil leak. At first Halfords said there was nothing wrong, then an oil seal needed replacing then the housing was cracked. If I had accepted this on face value I would have had to pay £900 plus fitting for a new gearbox which wasn't needed as I insisted on another examination which confirmed an oil leak. Halfords have refused to put this right even though the cause is most likely due to the frequent gearbox removal, as the car has only covered 50000 miles and as a Hyundai has a bullet prove reliability record. Correspondence with the Regional Manager and Head Office is now unanswered.”

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Posted 5 years ago

“The most awful customer service experience in my life. All my bike needs is a simple repair to pedal and connected piece; was told that unless I purchase a £160 maintenance package they would refuse to do anything to the bike...that I purchased from them might I add. The worker tried to upsell a service that wasn’t even required let alone wanted. The manager that I asked to speak to (after they’d had a 10 minute personal conversation between themselves) was extremely perdantic and even asked me to leave the store because I said “I’m unhappy with what this guy said”...you couldn’t make it up. Head office said they would intervene and call me back, almost immediately I received a call from the store (not what was discussed) from a very snotty member of staff that reiterated their refusal to fix a bike they provided. So to some up, if you have an issue with a Halfords bike unless you pay near on two thirds of the cost of your bike and agree to work that you don’t want or require; you will be left in the lurch and treated like a second class citizen. AVOID AT ALL COSTS!!!”

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Posted 5 years ago

“The more often I go the worse it gets. Ok shop to buy bike parts and bikes from but not a good place to send your bike for repairs. Do not repair your bike there learn yourself how to. (summary: they messed my gears up, they punctured my tire) First time I went and bought a bike, they built it, it was perfectly fine worked well. Now because I bought a bike I got something where basically I go back in like 3 months later and adjust brakes and gears as you need to. They adjusted the breaks but they messed up my gears a bit, I thought the issue would disappear after a while but it didn't but I got used to it. Later after about a year or so after buying the bike I went in as my back axle was bent, the part was like 11£ and labour was more than the part. I paid and I was told to come in on monday but the bike wasn't ready on monday so I came in on tuesday and picked it up. When I got on the bike I realised my back tire had less pressure than the one in the front (it should have more). I didn't pay attention as I thought they didn't inflate it much and as I get going I realise that my gears are even more messed up than they were before, not worse but not what I was used to (not sure how they managed to do that). Now I suppose I could get along with that, later I get home after I finish doing some stuff around town I come home and pump my back tire up. After 2 whole days when I needed to use it again the back tire was back to a similar pressure when I picked it up from halfords so I pumped it back up and got going, again after I leave it the pressure goes down again, so obviously there is a puncture. Now I go to halfords to tell them about the circumstance only to be told that I need to pay for replacement as I was responsible for the puncture. Now my bike is quite cheap so I thought it's not worth repairing it only to possibly get it back worse so now I will soon buy a new bike (not from halfords) and I will repair it myself when needing to. I'd rather spend the money to buy some tools and learn myself how to repair my own bike using the widely available resources rather than come to them to find out that each time I pay for a part in bike to get repaired something else is broken or affected in a negative way.”

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Posted 5 years ago

“Shocking customer service.not interested when you make a complaint. Don't buy from them.”

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Posted 5 years ago

“Halfords Sutton Surrey - store assistants are always extremely helpful and go the extra mile.”

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Posted 5 years ago

“Very poor customer service, can not get through to anybody, very long wait on bike assembly, false information given on website quite misleading!”

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Posted 5 years ago

“Bike had dents on frame work on day we went to collect it. Ordered another bike to come in 4 days later. Got phone call to say it would be in next day as back log from bank holiday. Was told bike would be ready first thing. Came into Halfords Cambridge branch next day in afternoon. Told come back in an hour as computer problems!! Came back after 60 mins and guy disappeared for 10 minutes leaving shop floor unmanned. Came back to say bike still not done... that was 30 mins ago and still waiting. Terrible customer service and a wonder how the branch stays open as no staff . Won’t come back here again!”

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Posted 5 years ago

“Excellent service for buying the bike and taking out the insurance but could not obtain my 10% off at any til like I was told. Bike staff were busy and advised to go to the normal til...who promptly told me she can not do discount I would have to go to the bike til....and oh yes queue again. No thanks not worth it.”

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Posted 5 years ago

“Payed for a bike weekly to be told the week before collection that the bike you picked and have payed for is no longer being made. To find out a month later it is back on their site being sold again I feel sorry for the staff as it is the high up management that cause issues but they never have to deal with customers”

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Posted 5 years ago

“Went to Southport Store on Monday 22/5/2019 to have an indicator bulb replaced. Halfords say that they can fit the part for you. What they don't say is that it is fitted with total incompetence. The work that was completed by your staff member was negligible and left my car dangerous. I will not name him on a public platform but will share with the complaints team. I had to go to a proper garage to fix the issue as by fitting the wrong part you have damaged the unit beyond repair. I am currently pursuing Halfords for costs and I have been sent the forms today to make a claim. I urge anybody not to deal with this company as you are putting your faith in employees that simply cannot do the work they are stipulated they can do "while you wait" It has ended up costing me £198 to fix!!! If my claim is not reviewed and dealt with quickly I will start legal proceedings against you”

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Posted 5 years ago

“So what went wrong? Basically, my friend bought a £180 BMX bike and within the next 3 days, everything collapses. No crashes, no smashing the bike absolutely nothing happened. It just collapsed. NO REFUND TOO! I was going to buy a BMX bike from Halfords but now i have changed my decision. I am only giving this 2 star not 1 star because it did not happen to me. Your staff is nice but your BMX's are horendous.”

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Posted 5 years ago

“Spend a fair bit of money at Halfords at Pool in Cornwall, and have a trade card. I cycled to work today and realised the10 speed rear cassette was loose, nipped in and asked if they could tighten it as a bit of customer good will ,about 30 secs in total, but they refused, said they could sell me the tool but I have one at home. Was going to spend £1400 on a bike for the wife, but will not be using Halfords again. ed”

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Posted 5 years ago

“Ordered a bike for collection.said 1 hr..then phone call to say my order was cancelled. Then text message to collect bike..only to be told they have not got in stock.”

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Posted 5 years ago

“Had a problem with a full set of mats. Had a problem with a full set of car mats I bought for a Ford Mondeo from Halfords of Newport Gwent. I tried to fit them a week after only to find that they would not fit, While at the store on Monday 13th May, I spoke to an assistant about the problem I had with the mats. The assistant went out of her way and suggested a remedy that I thought more than fair to resolve the problem. Her name was Paige & if you have more staff with the same attitude that she has you can be proud of the service they give to the public. Thank-you Paige.”

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Posted 5 years ago

Halfords is rated 2.5 based on 1,357 reviews