Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile battery fit - do not use! Multiple visits were required and still not to a satisfactory outcome without a visit to a Halfords garage which I was trying to avoid by using a mobile service! Poor and inconsistent communication, phone calls promised and never received. Very disappointing from a recognised brand. I would not recommend.”

Helpful Report

Posted 2 years ago

“Picked up a bike today from Abbey lane Leicester branch. Not set up properly when i got outside went to ride off and the handle bars swung round. Took it back and the guy who tightened the handle bars mumbled something and another staff member said no worries it's cool. I said no it's not cool i could have broken my neck. Also i had to wait for quite a while to be served and there were plenty of staff behind the counter who could see there was a queue of people waiting. I'm ok with the bike but the service was very poor and i could have been severely injured.”

Helpful Report

Posted 2 years ago

“Dear Halfords Thank you finally for the one phone call I was waiting for after 5 months, “That’s all it took” not everybody is seeking personal compensation Halfords. I will after this email honour my end of the agreement in return Halfords make a donation to a Ukraine crisis charity, which I hope you will and if nothing else restore some professional dignity and public trust.”

Helpful Report

Posted 2 years ago

“Dear Halfords Thank you for your 2 automated replies, In the meantime… !!! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now over 5 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!! UPDATE: Dear Reader Matt, Yes they did give our car back not saying a single word about any of the damage? Plus I sorted the underseal out my-self in the end because even with photo evidence still total disrespect and ignorance of the matter.”

Helpful Report

Posted 2 years ago

“Halfords Romford is racist and liars ANDY GEOFF AND GUG NEVER TEUSG THESE PEOPLE BUT INHAVE EVIDENCE AND TIME WILL TELL”

Helpful Report

Posted 2 years ago

“Online vouchers eg £5 off your Next spend do not work. Don't visit a store to redeem as they will not be able to help . I am going to take my business elsewhere in future .”

Helpful Report

Posted 2 years ago

“Good afternoon Halfords! Just to ask after 5 months how the murder investigations are proceeding? !!! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now over 4 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!! UPDATE: Dear Reader Matt, Yes they did give our car back not saying a single word about any of the damage? Plus I sorted the underseal out my-self in the end because even with photo evidence still total disrespect and ignorance of the matter.”

Helpful Report

Posted 2 years ago

“Will never go to any Halfords store again, put car in for diagnostic and got it back with broken rear light was then told I had given them the car like that,cost me £200 from main dealer to fix”

Helpful Report

Posted 2 years ago

“Had 7 dashcams fitted, 6 went well then No7 was a different ‘technician’ who was immediately phoning for advice about which fuse to piggyback from. 45 mins later my Audi app informs me of a serious fault that requires attention. Audi had to re-wire & fix the issues after 2 weeks with no car. Halfords customer service are pants & not fit for purpose, Trading Standards are next port of call followed by small claims court. My previous 1 star rating has mysteriously disappeared.”

Helpful Report

Posted 2 years ago

“Good Morning Halfords ‘Yet Another week of silence’ !!! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now over 4 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!! UPDATE: Dear Reader Matt, Yes they did give our car back not saying a single word about any of the damage? Plus I sorted the underseal out my-self in the end because even with photo evidence still total disrespect and ignorance of the matter.”

Helpful Report

Posted 2 years ago

“I bourt a e scooter.i had a problum whith it.TOOK IT BACK TO HALFORDS SHOP. THEY DID NOT WONT TO KNOW. will not shop there ever agin.”

Helpful Report

Posted 2 years ago

“Received several sets of “Halfords Advanced” tools for Christmas. They come with a lifetime guarantee. Two sockets and pliers broke so as per the advice on my guarantee took them to Halfords Bridgend. The member of staff on till told me they don’t have customer service in store and no don’t exchange tools at Bridgend either. I asked to speak to the manager who accused me of stealing or buying the tools second hand. I explained they were Christmas presents and had photos and videos of me opening them and the guarantee. He said I need the receipt to exchange. I made a quick call the the person who bought the tools while the manager abused me behind my back. When I turned to tell him I was being sent the receipts. He then said policy has changed and Halfords no longer honour the guarantee. I asked him to print me a copy of the new policy and he lost his temper and told me to leave the store. He then shouted I was a bad role model to my son who was with me. Halfords refuse to return my emails or contact on social media. Spent over £1000 and they won’t replace tools worth £10”

Halfords 1 star review on 7th March 2022

Helpful Report

Posted 2 years ago

“Halford were provided with correct car REG and I was provided with the wrong rear side-light break bulb replacement. A single filament bulb was replaced with a double filament bulb. So the wrong connections. Should be 382 not 380!”

Helpful Report

Posted 2 years ago

“Had Dash Cam fitted but will not work on "Parking Mode" setting. I've been getting intouch by phone and by email all day with NO response form ether there WAKEFIELD shop (where the work was done) or their main office. I have now been told "its a danger installation"”

Helpful Report

Posted 2 years ago

“Huge concerns about staff at Bike workshop in Halfords Charlton. Staff need training (or something) it’s not a good idea to have racist/prejudiced staff working on a counter in a diverse city like London. Staff in other areas of the store are fine but the reception at the bike counter has put me off.”

Helpful Report

Posted 2 years ago

“Sold a product over the phone after spending 45 mins chatting to an advisor. Booked car in, when arrived after calling to check that I was booked in I was told they could not do the work. I was also told that I needed something else as part of the package which was not mentioned on the call, this was three times the price what I already paid. The manager was unsympathetic, he could see I was distressed after wasting so much time and with a toddler in toe! Called again to complain and asked that this be looked at asap, advisor seemed to listen but had no call back and it’s now been 4 weeks. Shocking business, disjointed call centre, on premise staff have a lack of customer service skills and unable to deal with complaints.”

Helpful Report

Posted 2 years ago

“I went to Riverside Warrington on Saturday which is 9 mile away to get my satnav sorted to my mobile phone and there was 3 staff all lad standing at counter doing nothing I asked for help they said there's no one in till tomorrow afternoon I told them I'd come 9 mile he said sorry but we can't help . So phoned up this dinner time see if the lady will be in but she couldn't tell me I told her what had happened yesterday she was apologetic but that didn't help me I'm 77 years old an don't need this I'm sure one of them lad could have sorted it but guess they'd sooner stand doing nothing .Well won't go there for help again”

Helpful Report

Posted 2 years ago

“Customer service non existent! I’ve called at least 10 times to resolve a minor issue and each time I’m promised a call back which has yet happened! This has been going on for nearly 2 weeks now. Im just relieved it’s not a big issue that needs resolving. So frustrating. Why on earth can’t people to their job properly?”

Helpful Report

Posted 2 years ago

“Never Again! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now after over 3 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 2 years ago

“Ordered Wing mirror 2 Month and nothing !!!!!! .Customer service and Head office Shocking.”

Helpful Report

Posted 2 years ago

Halfords is rated 2.5 based on 1,330 reviews