Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a bike online for my daughters 4th birthday. Bike arrived on her birthday minus pedals, handlebar streamers and a broken stabilizer wheel. Took nearly two weeks to sort out (despite being told was being treated as a priority) Quite a long time for a four year old to wait !!. Several phone calls and emails, even emailed ( twice ) Ceo Jill Mcdonald who disappointingly did not bother to respond. Thought Halfords was a store that I could trust and rely on. Live and learn I guess, they'll never get my custom again not even for a light bulb”

Helpful Report

Posted 8 years ago

“I recently bought a bike from Halfords in Cardiff. Aside from the fact that I had to pay more for the price in store (!!) than the online price, the person who fitted the bike actually FORGOT TO TIGHTEN THE HANDLEBAR!!!! So when I took my BRAND NEW bike out of the shop to ride it home, I turned somewhere, and the stem and handlebar turned, while THE WHEEL WOULD NOT TURN and remained in place. VERY VERY DISAPPOINTED by that. This could have easily cause a SERIOUS ACCIDENT to myself, pedestrians or anyone else. SHAMEFUL.”

Helpful Report

Posted 8 years ago

“Had problems with my bike since day i bought it wont issue me refund or exchange even though in past 7 months ive been into store and rang over 10 times with same issues never agina would i shop here”

Helpful Report

Posted 8 years ago

“I left my bike for service at Halfords St Albans and I was told that next day somebody will give me a call and tell me what needs to be done. Nobody called me next day so I tried to ring them several times but nobody picked up the phone in bikes department, after multiple attempts and wasting several minutes I gave up and rang them next day late afternoon. This time I was told that somebody will call me back but after waiting for half an hour I decided to rang them again and demanded answer. This time somebody asked me for all bike details one more time and finally I got an answer. I was told that bike mechanic will look at my bike in a week and call me back. So instead original one day of waiting time I was told to wait for total of 9 days just to be told what's wrong with the bike. I was worried that if it take 9 days to just take a look then how much time will it take to repair it... I couldn't afford waiting for so long because I use this bike for commuting so I took my bike and brought it to a local bike shop. They rang me next day and fixed the bike the same day. I'm not sure if customer service in all Halfords stores is so pathetic but I strongly advice to avoid any bike service in Halfords St Albans unless you can wait for few weeks.”

Helpful Report

Posted 8 years ago

“Walked out again from the Bournemouth halfords today!!its not the first time but I still can't believe after all these feedback results nothing is changing.there is never any staff avalible and when you do get one they ask..is it a quick question as I am busy with someone else.or go to the till where there is someone serving so once again a waist if time!first time shame on you 2nd time shame on me will not be going for a third time!we went somewhere else and spent our money.”

Helpful Report

Posted 8 years ago

“A note to all making an online purchase. Watch for the 'thank you voucher' which signs you up paying a monthly subscription to a 'service' you wont be aware of. Halfords take the view of its your fault for not reading the small print!”

Helpful Report

Posted 8 years ago

“Bought a bike from halfords last month ended up giving it to my brother, like a idiot i bought another one from the website. Nothing but trouble since cant even get a receipt or a confirmation email. No body wants to help everyone just passed you around and around. The customer service in milend store is awful!!! Told me they would build my bike for free even though its a e-direct bike but because i bought it from halfords it would be free. Now iv actually purchased the bike they want to charge me!!! fuming. will send the bike back and never buy from this shop again”

Helpful Report

Posted 8 years ago

“Poor costly service. Having paid for and booked to change a battery (selected by Halfords website) I travelled some distance to the store. Upon arrival at scheduled time, fitters did not have and were unable to source the battery. A total waste of time and petrol. A local competitor fitted the correct battery at less cost. Halfords are not prepared to pay my expenses for a wasted journey. BEWARE. DO NOT USE THIS POOR OUTFIT WHO HAVE NO IDEA OF CUSTOMER SERVICE. PASS THE MESSAGE”

Helpful Report

Posted 8 years ago

“WENT TO THE BISHOP AUCKLAND STORE TO PURCHASE A PARTICULAR SIZED SOCKET FOR MY CAR FROM THERE TOOL SECTION WHICH IS ALL IN GLASS CABINETS BUT COULD NOT SEE WHAT I WANTED. WENT OVER TO THE ASSISTANT BEHIND THE COUNTER NEAR THE TOOL SECTION AND ASKED ABOUT THE PARTICULAR ITEM I WAS LOOKING FOR WHO WAS NOT INTERESTED AT ALL AND SAID IF YOU DO NOT SEE IT WE DO NOT HAVE IT AND HE WALKED AWAY. VERY HELPFUL I DO NOT THINK, NO WONDER THE STORE IS EMPTY”

Helpful Report

Posted 8 years ago

“Waited for 15 minutes for help with car seats had 1 member of staff in store everyone else was nowhere to be seen the only person in shop said they never had a clue about car seats ended up leaving very unhappy. Poor customer service”

Helpful Report

Posted 8 years ago

“I recently requested a headlight replacement in Halfords Hereford. I was offered a charge of 12 pounds to change the bulb and an alternative to cover two bulbs which I declined. The technician then guided me through a complete light check. At first, I thought this was good and helpful. He then started banging on the back of my car. I got out to see what he was doing. He told me that I had a number plate light out, but it came on when he banged my car with his hand. My defences were down, so when he asked if I wanted it replaced at the same time, I said why not. I was taken to the counter to pay and as soon as he indicated to the casher what to charge for, he disappeared as quick as he could. I was charged 27 pounds plus. More than double the agreed price for the headlight to be changed. And I never saw the number plate light unlit. So I didn't know for sure if he was right and I made the mistake of trusting him. Bulbs don't blow like that. They either blow or work. Alarms bell should have rung in my head at the time, but it was leading up to Xmas and I was busy as a consequence. Another review I came across was that Halfords train that you can always find a problem with a car. I have to wonder after this experience whether that may be true. I would recommend keeping your wits about you and only insist on what you know needs to be done. For me the trust has gone and next time, if I ever do go back, I will check all of my other lights first myself.”

Helpful Report

Posted 8 years ago

“The most unhelpful, un educated bunch of people I have ever had the misfortune to come across. Aside from PCWorld this company is the most insulting company I have ever come across. I will not be told by any one that I do not know how my car works, especial from someone who asked me what an air filter was.....”

Helpful Report

Posted 8 years ago

“Sorry have always had great service from halfords for generations. Visited Halfords Barrow in Furness today to buy a bike for our grandson. Needed advice and was told the man we needed was in the warehouse and would be with us shortly. Waited 15 minutes and then observed man building bikes behind counter. Presumed he was our man. Approached man and said could you give us some help and advice regarding buying bike for our grandson, we have his height age excetera, he replied you will not get it in time for Christmas and was not in the least interested. Luckily we have a bike being delivered from Tesco, but sad to end our happy asscosiation with you and bikes for generations.”

Helpful Report

Posted 8 years ago

“My car recently passed the MOT test but Halfords warned, via an "advisory", that 2 tyres should be replaced because they were cracked. I was quoted approximately £260 for 2 tyres. A subsequent visit to the main dealer confirmed that the tyres did not need replacing and were good for another 5000 miles.”

Helpful Report

Posted 8 years ago

“Terrible customer service, no communication.”

Helpful Report

Posted 9 years ago

“Been to halfords today with my sons bike wheel which as broken spokes to be told it's not covered wear and tear have to pay so why do u have warranty if it cover the hole bike”

Helpful Report

Posted 9 years ago

“Very bad experience with this company, don't buy online from them and if you do prepare to contact them yourself to follow up your stuff or they will just waste your time. I ordered 3 items online on the 11th of October 2015, didn't received my items for more than a week and was suppose to arrive latest on the 16th of October 2015, took my money, I emailed customer service about the issue they told me that my order wasn't even processed so I was waiting for nothing, they didn't even informed me and I was the one to contact them. No consolidation whatsoever just offered me the choice for a refund or for them to process the order again - cost me a lot of my time and money.”

Helpful Report

Posted 9 years ago

“Went to Halfords Tiverton and was served by the Duty Manager. Complete idiot tried to fit a bulb into my Volvo, broke the connector and said it was already like it, couldn't put the headlight bulb in because he removed the headlight clip and blamed it on me and then couldn't even fit the rubber gromit back on the headlight. Sent me to ANY garage you like to have headlight removed via removal of front bumper and Halfords will pay??? And this guy is a Manager? Really! Luckily Im actually a decent guy, a friend of mine fitted the bulb and clip and gromit back in five minutes for free so saved Halfords £180 Volvo's quoted price.”

Helpful Report

Posted 9 years ago

“I took my car in it failed on minor issues then I get a phone call every 30 mins telling me they found this then they found that should of cost £200 now more like £400. They no you have no choice. Just a typical British company ripping off British people. Enough of being raped by these criminals if it's not kwik fit it's Halfords it never ends”

Helpful Report

Posted 9 years ago

“Just been trying to buy a mountain bike for my son. The website is a joke and constantly puts you back at the sales page. Cant read reviews or look at bike spec. I suggest using UK Cycles or Evans as this is an absolute joke.”

Helpful Report

Posted 9 years ago

Halfords is rated 2.5 based on 1,330 reviews