Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the mobile fitting team come out to fix a chip in my windscreen, 6 months later the repairs blown out in three directions across my windscreen. Contacted halfords customer service regarding this after trying for 2 months to use the live chat feature to speak to a mobile fitting agent who where conveniently never avaliable to be told that because it's been more than 6 months it's not their responsibility dispute the 2 year grantee on the website definitely going to autoglass for the future repairs terrible service and incompetent mobile fitting employees”

Helpful Report

Posted 2 weeks ago

“I took my car to Halfords for a diagnostic to fix the engine light issue. After assessing the problem, they assured me they could fix it, and I paid £865 for the repairs. Despite three attempts on three different days, they failed to resolve the issue, and my car still has the same problem. Yet, they have refused to refund my money. Based on this experience, I strongly advise only using Halfords for basic services like tyre and wiper replacements. Anything more complex might leave you disappointed.”

Helpful Report

Posted 3 weeks ago

“Promise to deliver by certain date. It’s now 3 days after date and not even prepared for dispatch. No communication at all.”

Helpful Report

Posted 4 weeks ago

“Placed an order, they take payment then send me a message 24hrs later saying its been refunded and cancelled. Why? No idea. I have to call to find out. Im told by an offshore agent with terrible english that its out of stock. I ask why its still available to order online for delivery and collection even now? He has no idea. He also doesnt care that they made a mistake and hasnt apologised. It’s only the 3rd order i’ve placed with them but have had to make 5 phone calls so far for this one order. Awful awful company”

Helpful Report

Posted 1 month ago

“I recently visited Halfords Autocentre (Woodgate-A059, Leicester) for a front tyre replacement, and I am extremely disappointed with the experience. Despite the service taking 1.5 hours, the quality of workmanship was well below expectations, leaving me with multiple issues. Key Concerns: *) Poor Finish on Alloy Wheels – The alloys were left with visible imperfections, uneven refinishing, and rough patches, suggesting a rushed and unprofessional job. *) Missing Valve Cap – One of the tyres was returned to me without a valve cap, indicating a complete lack of attention to detail. *) Additional Vehicle Issues – After the service, I had to take my car to another garage as certain parts appeared to have been affected. This raises serious concerns about how my vehicle was handled during the service. Despite raising these issues, I have not received a satisfactory resolution. Given my experience, I have completely lost trust in Halfords and would strongly advise others to look elsewhere for their vehicle servicing needs. If you're considering using this branch, think twice – poor quality control and lack of accountability mean you might end up dealing with more problems than you started with.”

Helpful Report

Posted 1 month ago

“So poor from store to complaints. Untrained ignorant staff at all levels. Completely avoid this shambles of a company.”

Helpful Report

Posted 2 months ago

“Email confirmation of collection does not arrive. Chat gives a link to check the order. Link says order does not exist. Chat doe snot understand my request to talk to a human.”

Helpful Report

Posted 2 months ago

“Very poor customer service. Trust pilot rating of BAD which matches mg experience.”

Helpful Report

Posted 2 months ago

“Weston supermare halfords awfull discusting service exstornount price ,no knowledge of product what so ever .went to buy cd radio told only one on display when clearly 2 . Purchased one needed gap plate And harness took 10 minutes to find products £119.bought products if fitted £125 extra and 3 weeks wait lol. I went out side fitted it in less 15mins ...to remove old replace new and working .went back in store to ask about loom colours on loom in wrong place and operation of radio atrocious response didn't want to know no knowledge of product whatsoever. To have radio fitted would cost £125 £8.33 per minute over 15minutes duration. This whole experience was hilarious no customer service care or any knowledge of the product I wanted people hanging around doing nothing and getting paid ...there's no after care for any product purchased .3 weeks fit a radio and no one was out side in service tent at all that's £125 lost if a fool was to go for that option. Awfull ..”

Helpful Report

Posted 2 months ago

“Booking number A966b023692. Booked and paid for 4 tyres to be fitted at home on the 19/12/24 but nobody came. They sent a message will contact first thing in the morning and the next day no one bother to contact us and until now after 2 weeks we still wait Halfords auto centre to contact and re-book but still nothing happen! AVOID HALFORDS!”

Helpful Report

Posted 3 months ago

“I've just had the unfortunate experience of trying to buy a product listed as an online exclusive, through their website. The chat bot disconnected 2x times. On the 3rd try I got a CSR babe Chantarjeet. I gave him the details he told me me to clear my cache & data "can I help you with anything else today?" I did this without disconnecting the chat & it didn't work. It took 5 minutes between Reply of each message. He finally checked the stock & supposedly not available, eventhough the site says it is. Over 30 minutes wasted. Useless from start to finish!”

Helpful Report

Posted 3 months ago

“Disappointing Experience with Halfords I purchased an electric bicycle from Halfords in Bristol on Saturday, 9 November 2024. Unfortunately, while riding the bicycle to collect my children from school, the back wheel suddenly and unexpectedly locked, causing significant inconvenience. I contacted Halfords customer service about the issue and was advised to return the bicycle for inspection. I returned it on 16 November 2024 and requested a refund. Unfortunately, despite the bicycle being faulty and unused since the incident, Halfords has refused to provide a refund. This has been a frustrating experience, and I am disappointed with the lack of resolution. I expected better customer service and support from such a well-known retailer.”

Helpful Report

Posted 3 months ago

“This company is a joke - useless customer services and impossible to campaign or get anything resolved. Will never use them again!”

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Posted 3 months ago

“Ordered a mobile tyre change on Sunday morning and arranged and booked a time slot for Monday morning 10-12 am. I got a confirmation but on Monday I had to call in to receive the message that there need to cancel the booking and rebook for Tuesday. If I would not call myself I would end up waiting hours. Now I lost 2 days off work just because there could not inform me early that there can’t do even a simple mobile tyre change. Worst mobile tyre change company ever”

Helpful Report

Posted 4 months ago

“Utterly disgusting customer service. Live chat just 'refer' you to a specialist team if your order has not arrived but nobody contacts. After 4 chats over a 7 day period no reply. The gatekeepers via chat are useless with no ability to actually do anything to help.”

Helpful Report

Posted 4 months ago

“Offering 20% discount on tyres online. But at checkout, only 15% given. Over an hour bring transferred to different people on the telephone. Went onto chats and half an hour "chatting" to someone from another country who simply said "only 15%" and refused to transfer me to a manager. Terrible customer service”

Helpful Report

Posted 4 months ago

“Send damaged goods and refuse to communicate with me Received order... Both items damaged. Card board box damaged and damp. Bottled broke and leaked! Been InTouch with customer services they have told me I must wait until they contact me on what they decide to do... Sorry but they have my money and I have two damaged orders and they are dictating to me that I must wait for their decision! Absolutely disgusting. First and last time I will ever order from Halfords. Still to his day I am waiting for them to come back to me. I have contacting my credit card company and I will escalate this to the ombudsman.”

Helpful Report

Posted 4 months ago

“Here’s a corrected version of your statement: I purchased a Halfords Apollo folding e-bike and used it for just two weeks before the battery stopped working. I took it to Halfords Chingford for repair, and initially, they told me it would take one week. However, every time I called for an update, they kept telling me to wait, and now it has been more than 23 days with no resolution. This is extremely disappointing—it’s just a bicycle, not a Formula One car, yet the repair is taking unreasonably long. The delay has already affected my daily commute and forced me to spend extra money on train fares, which cost me £6 per day. Given that the bike was only used for two weeks before the battery failed, this reflects very poor product quality and an even worse customer service experience. What’s the purpose of buying an e-bike if I can’t even use it for its intended purpose? I feel this delay is unacceptable, and I am deeply frustrated by the lack of communication and progress. Very disappointed very poor quality and services.”

Helpful Report

Posted 4 months ago

“4 Halfords own brand Carrera E-bikes failed within 50 miles - latest one has done ZERO miles and they won’t repair or refund as out of warranty even though replacement bike is broken brand new!! Won’t even switch on. Never been ridden. I am disabled and they said to bring it into store and only then did they try to charge me to fix it!!! Ed the manager at the Maidstone store had a terrible attitude and was a disgrace and put down staff (Jasper) who were much friendlier and gave way better customer service! £1399! Give me my old bike back then at least that one switched on!”

Helpful Report

Posted 5 months ago

“If I could give 0, I would. Sunday I realised I had a puncture and needed a new tyre. Looked on halfords for the tyre and planned on booking a mobile fitting Monday evening. The tyre was competitively priced but they charged me a “single tyre supplement” charge of £24.99. In every other garage I’ve been to or had mobile fittings, I’ve never heard such nonsense. I had booked for my tyre to be fitted between 6-8pm at the cost of an extra £17.50. The whole charge came to £183.48. First problem was this was taken from my bank TWICE. So I’m now down over £360 in a cost of living crisis. Monday rolls around and I’ve been dropped off at work as I can’t drive my car. While at work, where I am, like most people, unable to reply to calls and messages, was left two voicemails. The first was the mobile fitter asking if he could come earlier as he had finished all other appointments and didn’t fancy working quite that late. The second voicemail was to say he had a ‘family emergency’ and now could not attend the fitting and that I would need to ring Halfords to rebook. Of course, I was disgruntled and would have been more understanding had he not already mentioned he didn’t want to be working so late. I promptly phoned Halfords in my Frustration. When you book these things, they’re meant to be carefree and easy. This was definitely not the service I experienced. I phoned up and the lady told me there were no other mechanics available and I’d have to wait for their next available appointment. I had mentioned to her that I had also been charged twice for this service not to happen. She told me a different story. The mechanic has been ‘in an accident’ during the day and could not attend the fitting. Somehow, these stories did not add up in my mind. I explained I’d like a refund as I needed the tyre Monday and then had to rush around trying to find the same tyre elsewhere. The woman on the phone explained she would raise the refund but it’d take 5 working days to be returned. In a cost of living crisis, lots of people do not have £350 spare for cancelled events - let alone £183 spare. I have since had no notification regarding the refund that she ‘raised’. To say I’m dissatisfied is a huge understatement. I don’t feel I have been listened to, looked after as a returning customer, or dealt with with sincerity. I have emailed Halfords as well and am waiting their response”

Helpful Report

Posted 6 months ago

Halfords is rated 2.5 based on 1,357 reviews