Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It seems to be a common theme amongst all reviewers. DO NOT USE THIS SITE. I booked a rental pick-up via the site at 13.00 in Ibiza. I arrived at the collection point only to find the office closes between 13.00-17.00. This ruined my plans for a lunch with friends on the first day of our vacation. When i tried to question Holiday Autos customer support as to how their site can permit a booking at a closed collection point, they were rude, unhelpful and closed the chat on me. This site is a waste of time and the staff have no cares for their clients. AVOID AT ALL COSTS. There are far better services by booking direct.”

Helpful Report

Posted 5 years ago

“I booked a car through this company for me, my wife and my daughter, and we were unfortunate to miss our earlier flight, so we flew out on the same day but later on the next flight, we arrived at our destination at nearly midnight and only to find out that our car had been cancelled without any messages, emails or anything at all to advise us that our PAID car rental for 15 days was simply cancelled because we had missed our flight. Me, my wife and my 6 year old daughter were now literally stranded in an airport far from everything and had to either sleep in the airport or just PAY a high price for an on demand hotel, holiday auto refused to do anything and to put the icing on the cake holiday auto said they were not going to refund us, so in my most profound honesty I would stay well away from companies like these, they are sharks and I will certainly take legal action on my return home.”

Helpful Report

Posted 5 years ago

“Scam. It says free cancellation and they dont want to refund my money. They dont want to give me any email to send official claim for a refund.”

Helpful Report

Posted 5 years ago

“I booked a car through HolidayAutos, and they offered me a VW Golf through Avis at a price less than Avis were charging. I'd asked for an automatic, and this appeared on the booking details. I noticed that Avis can't actually guarantee an automatic, so I expected that I'd arrive at the desk and only get one if I was lucky. The real issue was their website. I forgot my password, and when I followed the instructions for resetting, it said it would send a reset link to my email address. I tried three times over a few days and never received it (yes, i typed my email address correctly, yes I checked my spam folder). When I contacted the help chat facility they said "we only deal with car reservations enquiries". When I phoned, I got the same, so I have no way of getting in. That's what led me to look at online reviews of Holiday Autos and seeing how bad they were, decided to cancel the whole thing. Fingers crossed I get my refund!”

Helpful Report

Posted 5 years ago

“Fraudulent company operating in the UK, How the owners of this site have not been arrested is beyond me looking at the other reviews. I hired a car, they said they were doing a comprehensive search but only rolled Goldcar for my 7 day stay. I paid for the car and additional cover. But was sent to one of their third party scammers GoldCar. I told them I had pre paid and did not need insurance, they took 300 deposit and I was told to return the vehicle before 9 am full of fuel for a full refund. I never saw the refund and now gold car keeps stealing £200 every two days from my credit card until canceled. I didn't notice it until I had lost over £700, I told my bank and they shut the card down and will investigate. I hope I get it back from my bank, but I will be reporting this to the authorities. This company must be stopped.”

Helpful Report

Posted 5 years ago

“I have hired car through the site ,from gold car tenerife. They took a deposit of £1438.47 which they didn't tell me they will take out. I was told to purchase a full insurance for £195.00 even after having purchased a full cover through this website. I didn't do that hence they took the deposit. After returning the car with no scratches and full tank petrol, gold car refunded me only £1312.11 . I called the holiday autos and complained and informed I already have complained to gold car and was told speak to gold car as they can't see my bank account. According to this website company they can't see gold car charged me an extra £124.36 This is a scam and these car Hire companies and this company is doing together. I have photos of the chats I had with the agent after the booking was never told they will take the money out. It was only a deposit and full money will be returned. Please use legitimate companies when you hire a car.”

Helpful Report

Posted 5 years ago

“Absolutely appauling service, with no customer support what so ever. Never actually took possession of the booked vehicle due to the ineptitude of the Dollar rental rep and was still made to pay full costing of that booking. Even when evidence was provided of the issues and failures to take possession of the car booked, Holiday Autos still refused to assist. Please avoid and use another booking agency.”

Helpful Report

Posted 5 years ago

“This company is a SCAM that you should not do business with. They shared my credit card number with another company that charged my card. They have admitted sharing the credit card number but cannot help retrieve the funds. I am currently in the process of hiring legal assistance. Dreadful experience that I don't wish upon my worst enemy!”

Helpful Report

Posted 5 years ago

“Dreadful. Fraudulent booking system - tells you one thing, you get another when you collect the car. Booking said CX5 or similar, Holiday believes that’s similar to a mokka or CX3...”

Helpful Report

Posted 5 years ago

“Bad experience with this company. I booked a car for a Greek island months earlier. When I arrived there was nobody to meet me. I called the rental company number that had been provided with the rental - it was answered by a company on a different Greek island who had no knowledge of the booking. Then I called Holiday Autos themselves - they weren't unhelpful, but they couldn't get through to the company either and then they couldn't even provide me with another rental car the same day. Instead they told me that I should hire from another operator and then make a complaint to receive back the cost of hire with them and any extra cost incurred. In the end I lost a few hours of my holiday, had to go through the trouble of submitting a complaint and sending all evidence etc. It then took 20 days to get repayment. This repayment was near enough but didn't include the cost incurred to me by using my credit card for the new rental provider. Also the exchange rates that Holiday Autos repaid me at were pretty poor. This is the first time I have used this broker and it will be the last.”

Helpful Report

Posted 5 years ago

“Wish I had read these reviews! Appalling experience with them, left abandoned in the car rental zone at Faro, Portugal because for some reason which I have not got to the bottom of yet, they had cancelled my booking and not told me. And yes, it was all paid for and confirmed. Do not use these people, I spent and hour on the phone in Portugal talking to somebody whose English clearly wasn't a first language which was exasperating, trying to sort something out and the best I got was 'we will send you a link to register your complaint, you will here from us within 28 days'. I eventually sourced another vehicle, not with the original rental firm, at extra cost and 3 hours behind schedule. A complete disgrace, do yourself a favour, book direct with the hire firm, I certainly will for the future.”

Helpful Report

Posted 5 years ago

“As the previous user has stated I had the same experience holiday autos put me in touch with gold car who are yet to refund £135 a fee they take in case you do not return the car with a full tank of fuel. We did but are still waiting for our refund which holiday autos state in there email you get back when you return the car. I've always gone direct to car hire before and never had any trouble with extra fees and deposits that are taken but promised to be refunded. NEVER USE THESE OR GOLD CAR.”

Helpful Report

Posted 5 years ago

“Horrible. Avoid at all costs. Do NOT believe trustpilot reviews as they are all fake.”

Helpful Report

Posted 5 years ago

“I decided to try holiday autos for the first time on 5th July 2019 in order to hire a car for 16th July in Alicante airport Spain. I only wish I had read all the negative reports before using this company! I proceeded with the booking and booked with a company called InterRent in Alicante terminal. I thankfully did not pay any money up front. I received an email from holiday autos saying that my booking is still being processed and I would receive confirmation soon. Ok then decided to check reviews about InterRent as I hadn't heard of them before. Every single review warned customers to stay clear, avoid, don't use etc etc.!!! I panicked and went with my gut. I immediately went back to holiday autos on line and tried to cancel my booking ( which was free up to the day before travel). It would not let me cancel!! So I took initiative and phoned my credit card company to explain what happened. Told them I didn't want this company taking my money as I didn't want to use them. She blocked the transaction, cancelled my card and ordered me a new card much to my relief. I could have saved myself a lot of hassle if only I had checked the reviews first! I decided to use Record go in Alicante terminal as they got excellent reviews. Incidentally it is now 8th July (2019) and i still havent heard a peep from either holiday autos or InterRent ( with one week to go to my travel date!!!) So I'm glad I acted quickly and used another tried and trusted company! I would definitely avoid using holiday autos and InterRent at all costs. Very poor and seemingly unreliable service!!!”

Helpful Report

Posted 5 years ago

“Holiday autos sent me to Goldcar who stole £165 off me. When I asked them to help they referred me to the people who stole the money. I thought I had a contract with holiday Autos but they say no. So why use a company that will happily book you a car with a company who will steal off you when they can’t or won’t help you. Disgraceful”

Helpful Report

Posted 5 years ago

“Charged ‘Senior Driver’ fee that was not mentioned when car was booked. Car would not be released at collection point without paying this. Repeated emails to Holiday Autos have gone unanswered so will take the matter up with my credit card company. I will never use this company again and will make sure others know of my bad experience. I should have read the other appalling reviews before booking through this lot. Be warned!!!!”

Helpful Report

Posted 5 years ago

“Holiday Autos Blackmail. Hired a car today for collection Milan Linate. 6 minutes after the due time for collection received email saying they could not fulfil the hire. However when contacted the booking team told if I was willing to pay another 50% increasing the car hire to over £900 I could have the car.”

Helpful Report

Posted 5 years ago

“This company are scam artists. Booked a car in Barcelona arrived early at the car hire counter and was told to come back later because it wasn’t 10:30. So we took a cab to town for an appointment we had to make and returned for our fully paid car 7.5 hours later. No car, the “reservation “ had been cancelled by Holliday Autos because we were more than 6 hours from the appointment time. Nothing in their literature says you have to be there within 6 hours, and even do the car was PAID for. Man on phone didn’t know if they would refund our money. Well in most countries that would be considered outright THEFT. They cancelled our car with no written policy and keep our money depriving us of the service we PAID FOR. Booking was £167. Car company quoted €660 since Holliday Autos had cancelled our car for the same car and amount of time. We took the bus to Barcelona. Complete scam artists avoid these clowns.”

Helpful Report

Posted 5 years ago

“I booked and paid by Debit card for car Hire in Tangier Morocco with Holiday Autos £101.03 on the 13 th August 2018. Went to collect car, told I hadn't booked one. Showed the documents Holiday Autos had sent to me. Man phones his boss, No Car, man sends Photos of my rental agreement To his boss, no car and they don't have any cars. When I said I had paid for a car, I was asked to get out of the premises Very rudely, and told to cancel my payment. You can't cancel a payment, once it's been made with a debit card as the money has already gone from your account. Here we are nearly 1 year later and I still haven't got my money back from Holiday Autos. Do Not use Holiday Autos, it's much easier to just go into a car rental company and hire a car, without these Charlatans taking a cut, or taking all your money, for nothing.”

Helpful Report

Posted 5 years ago

“After i go through all the reviews. i can summarise that renting a car will be a bad experience for my trip. so i decided not to rent~ thank you for all the honest review from our lovely tourist. would it be less trouble if i take grab?”

Helpful Report

Posted 5 years ago

Holiday Autos is rated 1.1 based on 516 reviews