The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,108 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered wooden bed frames and the first one came friday and the box was ripped up and opened. So going to put it together this morning the legs of the bed are shoved in and some stuck half way in/out of the bed. And one completely shoved in and entire piece of wood cracked ready to break off. So I call cust service. No offer to reorder it again. I can only return it. Which it will be picked up Monday-Friday between 8am-8pm. And they can't/won't tell you what day or time. And 3-5 days after it's picked up I'll get my 267.00 refund. That's not a good return policy for broken merchandise received. I mean I clearly got a returned product that someone busted up. And now I have the headache of returning it. Wonder how the 2nd bed will be delivered??”

Helpful Report

Posted 3 years ago

“Ordered a washer in July and my delivery has been rescheduled 3 times now. This last time they said it was coming on Friday but when I called the night before and asked about the time because it shows still coming, they said it was to late to get on the truck and would be in the morning. Called the next day and it shows out for delivery but when you talk to them they said they were behind and did not get it on the truck and it would be another week. Going on the fourth reschedule and still ongoing……😡”

Helpful Report

Posted 3 years ago

“I will never use again I will never use again! I on average spent $300 to $400 a month at Home Depot. I scanned a bar code at one of Home Depot’s stores. I was contacted by Bath Envy for a consult. After agreeing to a two day install, I was expected to pay for the project up front in March…i did so as requested. After multiple calls by me, the project started in May. It took over two months with a series of errors that cost me over $3500. I made Home Depot aware step by step of my concerns . The people on the phone were very sympathetic, The Resolution Epeditior to my case was not! Colette, the Resolution Expediter, called me once. She said she would follow up and never did… except for a letter asking me to sign off that Home Depot was not at fault and that a $300 would be provided in good faith but that they would not accept liability for the errors they made. I attempted to call her but to discuss further but she provided a false number in the letter she sent. I decided to respectfully declined. It was their fault… they sent a non BBB company out to my house under their reputation. I was duped because I would have never expected that. Now I am a devote Lowe’s customer. Sad that Home Depot treated a home town hero (nurse) like that during current climate over the past year!!!”

The Home Depot 1 star review on 13th August 2021

Helpful Report

Posted 3 years ago

“Worst customer service experience. Bought air conditioner to cool my apartment from the heat wave! Got delayed for 3 days in Vancouver no reason given meanwhile I'm cooking in 100+ degree Oregon summer weather.”

Helpful Report

Posted 3 years ago

“Home Depot contracts out to incompetent and I believe overseas vendors. I ordered a freezer, went to the trouble of ensuring an easy delivery. I mistakenly purchased extra food so the freezer would not sit empty. On the delivery date, 31 minutes before the end of the delivery window I get a message that one of the delivery crew was injured and they would try to deliver the next day. When I did not hear from them, I call and was told it will not be delivered for another seven days. I call Home Depot (I believe to an overseas call center) and ended up texting to be told it will not be delivered for another eight days as it missed the delivery truck. I had also purchased the five-year extended warranty. I'm glad I discovered the incompetence with a cooler of food rather than a freezer of food. Order is canceled and now I am begging freezer space from friends until I can get my own freezer. I would recommend dealing with Home Depot with hesitancy. I will no longer do business for large purchases.”

Helpful Report

Posted 3 years ago

“They will not return an item I purchased without a receipt period. Terrible business decision. I will no longer shop here”

Helpful Report

Posted 3 years ago

“ordered a bunch of plumbing parts on 8-7, scheduled delivery for 8-9 sat 10 feet from my front door from 6 am to 11:50 am when i received a call saying no one answered the door and i'd have to reschedule. i have 2 fairly large dogs who always lay down next to the door and love to bark at any person coming near the house or cars pulling up to the house. The dogs never alerted, i was close enough to the door and front porch that i can hear someone walking up the front steps and i never heard anything either. Called to figure out what was going on and they made me reschedule for today 8/10 between 6 am and 8 pm. So again i sat near the door all day and again no delivery. Spoke with a manager and now they'll put everything on a home depot truck instead of the courier and i'll have the parts on the 12th in the morning. so a $500 shipment of plumbing parts has already racked up over $500 in wages since i had to take time off for the delivery”

Helpful Report

Posted 3 years ago

“I ordered a pretty pricey ($1300) bunk bed set with trundle and dresser for my boys at the end of June. There was suppose to be three boxes. Not only was the shipment a week later than they said it was gonna be, I only received boxes 2 and 3 first. Then after compaining to customer service, about a week later I received box one. Non of which came with ANY screws. Went to the local Home Depot and they did try to help but no store carries that many screws and informed me it would have to come from the warehouse. Called customer service again and they FINALLY placed another order for screws which is going to take another 5-21 business days so I am stuck with all the slabs of wood to put together with no screws. For the amount I paid for that bed the last thing I would expect is for it to be missing is ALL the screws! Never again with The Home Depot. They will NEVER get another dime out of me. I will deliberately drive out of my way to go to Lowes for any other home needs!”

Helpful Report

Posted 3 years ago

“My name is Robert I purchased 90 bundles of shingle price 2500 and had them delivered upon checking shingles they was wrong color so I had them picked up and I went to the store to get a refund they told me since it was that much I would have to wait for a check that could be 21 days after paying with a debit card from my bank so now the have the shingle and my money and can't do nothing about it so I bet the house I will never ever do business with home depot ever again and if anyone reads this start going to lowes”

Helpful Report

Posted 3 years ago

“Freeport Homedpot has surprisingly good customer service.”

Helpful Report

Posted 3 years ago

“I ordered two item from my local home depot, their web side indicated that both items were in stock. I got an email from home depot indicating that my one item was ready for pick-up and the other item would be shipped to my house. I called the local home depot and inquired as to why one was ready and the other shipped when their web site indicated both item in stock. And that I wanted to cancel the second item. The manager told me since it was past 45 min from the order they could not cancel. I did not get the email informing me that one item would be shipped past the 45min. cut off. I called corporate and asked to have the order canceled and why was it to be shipped since i did not request that. corporate said since past 45min. could not cancel and that their system must have glitched and made it a home delivery. All I got was a bunch lame ass excuses as to why I was getting sodomised. Home depot customer service sucks and they don't give a damn about anything.”

Helpful Report

Posted 3 years ago

“I ordered Quartz kitchen countertops through Home Depot who outsources installation to Colonial Marble and Granite in King of Prussia, PA. My experience with Colonial was very poor. I rec'd an email from Cheryl at 4:45pm the day before the install to confirm the arrival window. Based on that I had the contractor turn off water, remove old countertops, range and sink. The next day tech called to say he was on his way, but he only had the counter for the island. The other piece broke in fabrication! No one made me aware of this, so now I have no workable kitchen. I called Colonial and Jessica said she would schedule me for the following Friday. I could not cook and had to do dishes in the bathroom for a week. By end of day the following Thursday I had not heard from Colonial so I called them. Jessica said I was taken off the schedule for Friday and techs would be there the following Tuesday. No apology, just couldn't get to me on Friday. Install was done on Tuesday BUT they did not have the backsplash that should have been included in the template. Tech said it was not on his paperwork. I showed him where it had been marked by the guy who did the template, but he just stated it wasn't on his paperwork. So I paid for something I did not receive. I have tried to call Colonial to be credited, but they are not returning my phone calls. Going almost 2 weeks without a functional kitchen then not having the job done entirely is unacceptable. Home Depot needs to find another counter top contractor for their Delaware and Maryland customers. I have other work to be done, but will not go through Home Depot knowing they outsource and are not checking on the quality of these companies service or customer care.”

Helpful Report

Posted 3 years ago

“I’ve been very happy with Home Depot. There customer service department is awesome. They are fast, friendly, and happy to help make your experience great. I’ve had to return a few products (it was a compatibility problem by the company, not Home Depot). It was seamless. They have friendly, knowledgeable staff and are always willing to help out.”

Helpful Report

Posted 3 years ago

“I ordered an item last year and used the subscribe & save function. I made the incorrect assumption that Home Depot would notify me in some way before they shipped a subscription item. Every other company I have a subscriptions for does this. Unfortunately, homedepot.com does not do this. They only notify you the day they ship the subscription item. They sent a shipment notification email my at around 1am, and I attempted to cancel the order as soon as I saw it around 8am. By that time it was already too late to cancel the order. I've since moved so they ended up shipping the item to an old address so now it's become a hassle to get the item to be able to return it. On top of that I had changed my billing address and they still somehow still charged my credit card. There is a reason reputable companies send an advanced notification for subscription orders. Homedepot.com chooses not to do this so they can make more money in a somewhat unethical way, so I'll opt to not do business with them in the future.”

Helpful Report

Posted 3 years ago

“Home Depot ripped me off. We ordered a 6 pack of smoke detectors and instead got a box with one smoke detector that is missing the wires necessary to install. Called HD and they claim there is nothing that they can do for me. They claimed the box that they shipped weighed 5lbs, but it did not. It only weighed 1.2lbs. Guess I will be shopping at Lowes from now on.”

The Home Depot 1 star review on 25th July 2021

Helpful Report

Posted 3 years ago

“I’ve been trying to order stair stringers for the last two months. We ordered the first set and received the wrong item, okay that happens we get it. Then we re order a different type but similar measurements, again the wrong item we received previously came to our door step. We asked multiple locations for something similar at the store they all said none was in stock but to order online AGAIN. Guess what!? The same WRONG stringer arrives again. We get estimated delivery days for weeks later (which is okay) but then I get emails saying it’s on its way. And arrives within a few days and it’s the wrong item. I think it’s pure laziness. I feel like we are just getting sent anything so we aren’t in the “queue” anymore. I do not live near a Home Depot so having to go store to store really far for an item (which we can “get” online) is ridiculous. Getting turned away from one to go to another that “has” it to get told they don’t carry those. Im very understanding but this is infuriating to say the least. Such a waste of time, money and energy shopping with Home Depot.”

Helpful Report

Posted 3 years ago

“Friendly helpful they want to help you.”

Helpful Report

Posted 3 years ago

“We could go into a long narrative of the lack of customer service displayed by Home Depot, but we’ll let the following history speak for itself. Some training in being “pro-active” in customer service, along with a total revamp of their notification system is highly recommended. APRIL 1 – Ordered appliance package deal consisting of frig, range, dishwasher, & microwave. Delivery scheduled for June 18. APRIL (near the end) – Received credit call bill. Home Depot had already put charge on account. Called Home Depot to complain, and was told this was standard practice. MAY – Received call that dishwasher model needs to be changed; agreed to change model no. JUNE 11 – Received instructions to prepare for delivery for June 18 JUNE 15 – Received notification that delivery needs to be changed to July 9 JULY 8 – Received text “ONE DAY AWAY! YOUR APPLIANCE DELIVERY IS SCHEDULED FOR TOMORROW.” Also received notification “YOUR APPLIANCE IS ALREADY ON THE TRUCK READY TO BE DELIVERED TO YOU.” Also “APPOINTMENT TIME FRAME IS SET THE NIGHT BEFORE YOUR DELIVERY BASED ON THAT DAY’S TRUCK ROUTE.” JULY 9 – Received text “YOUR APPLIANCE IS SCHEDULED TO BE DELIVERED TODAY.” But never received any phone call or electronic notification of time of day. Contacted Home Depot via phone, and was told that dishwasher could not be found; dock search was underway. If dishwasher was not found, Home Depot would deliver other appliances, and refund the dishwasher. We would need to call back on Tuesday (July 13). And was told they couldn’t call us because they received calls all day, and could not set aside a time to call us. JULY 13 – Called Home Depot to get status. They did not find dishwasher or ANY OF OUR APPLIANCES! Home Depot wanted to reschedule our delivery to August 13. We told Home Depot to refund our money.”

The Home Depot 1 star review on 14th July 2021

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Posted 3 years ago

“I made an online to home purchase of multiple products. All arrived except for one, there were due to be 3 days of deliveries. When I called homedepot I spoke to a very friendly hard to understand woman that explained UPS had delivered my package and left it at my garage.....I don't have a garage. I told her I don't have a garage, she tells me that I will have to call UPS and try to find out what happened and then call my credit card company and dispute the charges because I hadn't received the item. What type of customer service was that supposed to be? If I still want the product I will have to place another order of course.....lol, not likely! I have enough to do! I will deal with a place that actually makes sure I get the products I order, instead of telling me to clean up the mess when it doesn't get here. Thanks for nothing. Will never order online again with them. I have no problem with the local store, except I don't get time to go anymore. V. Hugg”

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Posted 3 years ago

“Home depot hired a subcontracter out of NC to give me a quote on installing flooring. He inflated the measurements by 1.5 times larger than the 9x12 room saying it was 190sq feet this inflated the fee offthe chart. I have been told the the good subcontractors dont want to work for home depot because of the pay. But cheating customers isnt the way either.”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.6 based on 1,108 reviews