The Home Depot Reviews

1.7 Rating 1,043 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.7

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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Helpful Report

Asked by Deeya (2 years ago)

Sent a review and only response was to call Customer Service. My husband is an Air Force veteran and he is now disabled. Hond Drpit offers a Military and Veteran discount but not to any family members including spouses or partners. Lowe's gives the discount to anyone having the same last name i.e. our son and daughter-in-law. Lowe's gives all of us discounts without us showing proof. When I sent message to Home Depot I advised that we are getting ready to remodel our kitchen but they don't care. I will drive further to Lowe's when Home Depot is less than a mile from our house.

Helpful Report

Asked by Janet Wilkes (2 years ago)