The Home Depot Reviews

1.6 Rating 1,164 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 40% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

76.54%

Industry Average

“ I bought the EGIROSLIFE GAZEBO 12×16. THE PRICE WAS GREAT AND THE CUSTOMER SERVICE WAS OUTSTANDING. I OPENED UP THE BOXES TO CHECK THE PRODUCT. EVERYTHING WAS NEATLY PUT IN PLACE AND ALL THE PIECES WAS THERE. ”

- Hayes Hamm

“ Brian from the Chino Home Depot went above and beyond in customer service. Give them 10 stars if it was offered. Thank you for your assistance. ”

- Anonymous

“ Shawangunk cUst0-mer seRvice nu;m'ber +1 8054-105-6-00 Mountain region southward to their boundary with the Murderer's Kill Indians (Moodna Creek, near Cornwall) and southwestward along the Shawangunks to their border with the Minisink tribe, near where present Interstate 84 crosses the ridge in western Orange County (Fried 2005). ”

- Anonymous

The Home Depot Reviews

Customer Service - Good