The Home Depot Reviews

1.7 Rating 1,043 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How quickly does The Home Depot resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 39% of reviewers feedback is The Home Depot takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

77.89%

Industry Average

“ I gave her 5 stars, But, she definitely deserves 10 Gold Stars 🌟 for her customer service. ”

- Mary Anne

“ In the Kingston homedepot there is a gentleman who's name is Jim. He works in the appliance department. We purchased a washer and a stove. Jim went through the entire explanation of each appliance. He answered all of our questions and went over certain things a number of times. I just hope the appliances are as good as Jim's explanation. A great service person and a credit to homedepot. ”

- John C.

“ I love Home Depot. They have the best customer service ever. Can't nobody beat them when it comes to their politeness and professional workers ”

- Dana Canoutas

The Home Depot Reviews

Customer Service - Good