The Home Depot Reviews

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How is The Home Depot returns process?

Helpful Report

(2 weeks ago)

Greater than 95% of reviewers feedback is The Home Depot returns process could be better.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ NOPE! I wish I could return everything I purchase but they don't accept returns. ”

- Anonymous

“ Since HD doesn’t allow returns, the best they could tell my mother was that AFTER the delivery does occur, they can credit her $150. ”

- Anonymous

“ After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls. ”

- joann chapman

The Home Depot Reviews

Returns - Difficult