The Home Depot Reviews

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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How do I contact The Home Depot?

Helpful Report

(2 weeks ago)

You can contact The Home Depot by Telephone, Email and Live Chat.

Helpful Report

(2 weeks ago)

77.40%

Industry Average

“ I gave her 5 stars, But, she definitely deserves 10 Gold Stars 🌟 for her customer service. ”

- Mary Anne

“ In the Kingston homedepot there is a gentleman who's name is Jim. He works in the appliance department. We purchased a washer and a stove. Jim went through the entire explanation of each appliance. He answered all of our questions and went over certain things a number of times. I just hope the appliances are as good as Jim's explanation. A great service person and a credit to homedepot. ”

- John C.

“ I love Home Depot. They have the best customer service ever. Can't nobody beat them when it comes to their politeness and professional workers ”

- Dana Canoutas

The Home Depot Reviews

Customer Service - Good