The Home Depot Reviews

1.6 Rating 1,143 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does The Home Depot deliver? How long does The Home Depot take to deliver? Does The Home Depot deliver on time? How is accuracy and good condition of items delivered by The Home Depot?

Returns

How is The Home Depot returns process?

Customer Service

How can I contact The Home Depot? How quickly does The Home Depot resolve customer queries?

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Does The Home Depot deliver on time?

Helpful Report

(2 weeks ago)

Greater than 36% of reviewers feedback is The Home Depot normally delivers on time.

Helpful Report

(2 weeks ago)

71.46%

Industry Average

“ The delivery team dropped the ball on this one, but Lisa picked it up and ran for a big score! She is a wonderful and compassionate lady and the Butler Home Depot is very fortunate to have her on their team. ”

- KIM KELLY

The Home Depot Reviews

Delivery - Fast