HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

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“If there was an option of giving zero stars I would have. DO NOT GET YOUR DEVICES FORM HP UK. I purchased a bundle that consisted of a Hp laptop and Hp pen. Purchasing the product online (No problem). Delivering the product to me (No problem). Collecting the products to go back because I was dissatified with their functions (No problem). Refunding my money (MAJOR!MAJOR!MAJOR! PROBLEM. The return and refund policy states that a refund is to be made 7 working days after the collection of the products. THIS IS NOT WHAT HAPPENED. In fact I am still waiting for a refund despite my collection being nearly a MONTH AGO. The post sales team (depending on who views my email) ignored me. The responses I get (if they bother to respond) are repetitive and useless. You cannot tell me my refund is in "Progress" if there's nothing PROGRESSING ABOUT IT. I am disappointed and fed up. A huge company like this....failing at customer care .......failing the customers who give you profit? SHAME!!!!!!”

Helpful Report

Posted 3 years ago

“This review is for HP UK. My daughter bought a high-end laptop from HP UK in November 2020 for her University research work. It was quickly evident that it was faulty. It kept crashing and the screen kept going off. The laptop was returned to HP. It arrives back on 26th January 2021 but still has the same faults. We asked for a new replacement or refund but were told that because it was now more than 30 days since purchase, we are not entitled to a refund!! They agreed to collect it and replace it. It was finally collected on 25th February 2021. 24 days after they were informed of the problem after many phone calls. As I write this, it's 19th MARCH 2021, nearly a month after it was collected, she still has NOT got a working laptop back from HP nor any offer of a refund. After many many phone calls plus emails (being put on hold for at least 20 minutes every call) we have been told a replacement might be with her by 14th APRIL. 5 months after she bought it!! And that is not a promised date. We have asked for a refund and been told we can't have one! They do not have a customer service department. You can only speak to the tech support department who promise to pass on your concerns. Each time, the tech support guy has promised that we would get a call from customer services by 5pm the next day - we're STILL WAITING! DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY. YOU WILL REGRET IT.”

Helpful Report

Posted 3 years ago

“A disgraceful company! 1. They send out faulty cartridges. 2. They say it will take 10 days to send out new ones - unacceptable I have invoices to print and send out now. 3. The excuse given for 10 days was "due to Covid" - How utterly contemptuous of a company to use Covid, which has killed so many thousands of people, to excuse their pitiful performance. 4. I am told I will receive a call back in 1 hour - just another lie of course. 4. Take a look at their Facebook page - hundreds of complaints all being ignored!”

Helpful Report

Posted 3 years ago

“I ordered a printer on February 24th 2021 which was shown as 'delivery in 48 hours' direct from the HP UK store. I got confirmation my order was accepted. When I checked the tracking site it said delivery on 1st of March. No contact from HP so I checked tracking again and it showed delivery estimated on 11th March because the printer was suddenly out of stock. Surely HP were aware of the stock level when they accepted my order and lied about the delivery. This is as near fraud as it gets or at least is dishonest. I would highly recommend NOT placing an order with HP because they, basically, cannot be trusted. Contacting anyone at HP is impossible and there are absolutely no replies to emails. Customer service is absolutely abysmal, in fact non-existent. I honestly wonder if there is any organisation at the HP UK store apart from a very efficient system for collecting money from your bank account. The products are fine but the organisation is dishonest and I feel that any company with management of this calibre should not be allowed to function. DO NOT USE!!”

Helpful Report

Posted 3 years ago

“Ordered a HP Envy 2in1 laptop direct from HP's online store. I cannot comment on the actual tech, as I returned it unopened following a fairly awful customer experience. The first order placed was cancelled after 24hrs by HP and no reason given. Whilst they consider the payment made for this order only a reservation until the order is processed, be aware that these funds are still removed from your bank account and take a normal refund period (3-5 days). In order to process this order, they ask you to pay again by bank transfer. So now you're paying twice as much for the same order and have no purchase protection. I was then offered a small discount as an incentive to proceed with this method of payment. Dodgy. Having refused, I placed a second order and requested that the discount be applied to that. To cut a long story short, this was refused, then altered to be a voucher only eligible for the HP store. Complaints were raised and took additional follow-up phone calls before they were even acknowledged. My concerns about the method of payment remain unaddressed, the delivery took twice as long as advertised on the website... All in all, a disaster from start to finish and to say that HP were apathetic would be an understatement. I work too hard for my money to have this level of disdain in return. Will be buying elsewhere from now on.”

Helpful Report

Posted 3 years ago

“Order stated 48 hrs delivery. Placed my order on the 1st it is now the 6th and still nothing received. HP website says that the parcel is loaded on a truck for delivery from the delivery depot. The "Parcel force" website says the parcel has only been sorted and this does not indicate delivery today. The two emails towards customer service did not get answered. I like HP products but, what a way to lose your customer satisfaction like this (look at all the complaints online). Just do not create false expectations. " Due to COVID the delivery can take 7 or more days, we apologize for this inconvenience". This simple sentence keeps your customer loyalty. A no brainer for such a big company. The delivery and customer service do not support their products.”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM HP WORST CUSTOMER SERVICE EVER!!! I would not even give one star I bought a new HP laptop and the screen stopped working along with one of the USB ports, after many attempts for a response on Whatsapp I finally managed to get a hold of someone who arranged for the laptop to be collected for repair, the laptop was returned to me unrepaired the very next day with the engineer report stating the USB fault is damage caused by the customer, they had not even checked the screen therefore it was not mentioned on the report, I had to then send messages for someone to contact me on whatsapp for 3 days until I finally got a response from technical support who are based in India, they said they would investigate and come back to me but no one did come back to me instead they sent me a message asking me if my issue was resolved so I had to go through the whole process again and again with no response on whatsapp I went online to look for a UK customer service dept to call, I found a number online which again connected to agents in India after repeating myself again I was put through to HP customer service based in Portugal her name was Tania I found her to be very rude and she just would not listen to any points I raised instead she blatantly lied to me, she could not provide me with a engineers report and just said the warranty is void and closed my complaint besides me stating to her that she can not close my complaint before showing me evidence of the damage they say I have caused to the screen to stop working and the USB port she just put the phone down on me and closed my complaint, I'm in shock I'm now having to go through it all again, THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIANCED IN MY LIFE DO YOURSELF A FAVOUR AND GO ELSEWHERE.”

Helpful Report

Posted 3 years ago

“Written several emails to customer support as phoning them is not good response so far. Had no response at all. Horrible company, don't buy from them. Bad customer service. Very hard return policy.”

Helpful Report

Posted 3 years ago

“Been trying to contact HP for weeks now, everything is automated response. Written several e-mails, no replies, no response except for e-mails saying my automated case number had been closed ??”

Helpful Report

Posted 3 years ago

“My order no 339018257 placed on Nov 27th, supposed to have delivered in 3-14 days in nowhere in sight on 17th of december. It says it shipped from somewhere in China and now in transit for 15 days? No way to contact HP apart from automated chat. Will never order again from HP. Product not delivered and do not know if will deliver before Christmas.”

Helpful Report

Posted 3 years ago

“Ordered an Omen gaming computer on 10th December, estimated delivery advertised as 17th - 24th December. Up until 16th December the on-line order status showed item at "packing" (= ready for dispatch). On the 16th, I called HP to confirm the despatch status only to be told that "unfortunately delivery of this item has been delayed until 10th February next year!! I am angry and upset that this item was, in my opinion, mis-sold with false delivery expectations - a week's delay would have been unfortunate - but perhaps excusable - but 3 months?!!! and the item showing at the despatch stage!! and no update from HP ! Will never use them again.”

Helpful Report

Posted 3 years ago

“This is the absolute worst client relations I have witnessed after 50 years in business. Problem? Forget it. Almost impossible to reach needed help.”

Helpful Report

Posted 4 years ago

“On Oct 30, 2020 I placed an order at HP.com for a new computer after I lost my previous computer in Hurricane Zeta. It took nearly a month before shipping after a delay. Once shipped, it took longer than it should have, after I paid for expedited shipping. Luckily, I received the $9.83 back since the computer clearly was not expedited as I paid. Unfortunately, though, the Fedex driver left my package on the side of my house in the rain rather than on my front covered porch. Upon opening it I noticed there was some moisture on the screen. I immediately contacted HP customer support. I want my computer, however, I paid for brand NEW, undamaged and simply want some type of compensation for this and now all these issues. I have been going back and forth with a customer service agent named Barbara who has been of no help at all. She first wanted pictures, which I totally get, but it was DAYS later before I got a response and that cardboard fell apart by them. So it was trashed. Now, nearly a week later, she wants photos of the computer screen.... that has already had a chance to dry after I set it in rice. I was also told there would be a 15% restocking fee to return the DAMAGED item they sent. Again, I am happy to keep it. I need it for work. However, I do request a partial refund because I received a damaged item. Nobody was even home. The shipment said a signature would be required and gave the new delivery date. The conditions they left it out, if you looked up, would show it had been raining literally all day on the day it was delivered. So there was no excuse for Fedex to leave it out as they did. However, I, as the customer who paid $2,457.86 for this computer to be brand new and delivered in perfect condition, should be treated much better than this. Because of Fedex and HP's negligence I should be refunded some of my money back as I do not know what damage that moisture did or will cause any issues long term. Additionally, the customer service has been insulting and a joke to say the least.”

Helpful Report

Posted 4 years ago

“We purchased a brand new Lap top for Christmas for my daughter. It was the lap top she wanted but very pricey. Her mother and I decided to extended ourselves and buy our kids something they really wanted...because I was unemployed for almost 2 years and they cut my wife's hours. We struggled for awhile, but our kids never asked for anything because they were aware of our situation at age 9 and 13. We were glad to see the look on their faces on Christmas morning. Fast forward 8 months later the laptop died and it was because of a defective hard drive confirmed by HP and Geek Squad. HP asked us to send it in...we did. Two weeks later we received it and and 4 weeks later it had the same problem. They fixed it while under warranty. Now they won't even communicate with us or respond to emails because it's out of warranty. They didn't do a good job at all. Now my daughter has a very expensive laptop that doesn't work. HP in my experience has the worse customer support along with product quality. Someone from HP needs to contact me at. 4074890160”

Helpful Report

Posted 4 years ago

“We purchased a brand new Lap top for Christmas for my daughter. It was the lap top she wanted but very pricey. Her mother and I decided to extended ourselves and buy our kids something they really wanted...because I was unemployed for almost 2 years and they cut my wife's hours. We struggled for awhile, but our kids never asked for anything because they were aware of our situation at age 9 and 13. We were glad to see the look on their faces on Christmas morning. Fast forward 8 months later the laptop died and it was because of a defective hard drive confirmed by HP and Geek Squad. HP asked us to send it in...we did. Two weeks later we received it and and 4 weeks later it had the same problem. They fixed it while under warranty. Now they won't even communicate with us or respond to emails because it's out of warranty. They didn't do a good job at all. Now my daughter has a very expensive laptop that doesn't work. HP in my experience has the worse customer support along with product quality. Also when customer support is bag...it tell you something about the product and company. Someone from HP needs to contact me at. 4074890160”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer support. After owning my printer for a few years it suddenly starting giving an error message saying software was not ok (checking on forums this was a recent but known problem). Online or telephone support didn't recognise the serial number, HP virtual assistant went round in circles, so telephoned again, waited a long time, went through several checks with a person but not completed, then line went dead - it was Friday late afternoon but the support person didn't give any indication that she needed to finish.. Called back and they was closed. Next week tried again and eventually found a number to send a WhatsApp message to for support - did this but received no reply. Over a month later my printer still can't be used. HP support is clearly a complete joke”

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Posted 4 years ago

“I bought laptop from hp site and the order cancelled I wanna buy another product from other stores and I can’t because my money is pending and maybe I need open dispute against to themselves”

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Posted 4 years ago

“I have ordered an expensive business laptop on 16.11.2020 , they ensured me that it will be delivered on 18.11.2020, called on 18th afternoon after receiving no updates from them and they say they have some technical difficulties but they will send my order on 19th. On 19th a person answers and says there are no updates and no chances to arrive and gives me no etr. They are awful and I am thinking to get my money back and prepare for a lawsuit.”

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Posted 4 years ago

“Printers and computer are awful.”

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Posted 4 years ago

“bought printer in April2020 two weeks later stopped working paper jamed, replaced same thing happened three times,now there are no printers short of parts, have tried to get a refund , so far no sign of one thry thought that the care pack was the refund , are these people for real. have asked credit card to help. so far no luck, HP have no printer to send me but are keeping my money I doubt I will ever get it back, over the past years always had HP products never again . you may buy new from HP but if they replace it you only get a refurbished old one , something is wrong”

Helpful Report

Posted 4 years ago

HP is rated 1.3 based on 293 reviews