Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant delivery service”

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Posted 7 years ago

“If I could I would give a minus 5 star rating but that's not possible. I have had two failed deliveries, now waiting on a third. Have had to re-arrange assembly and stay in for the third Saturday in a row. My order is over £1500, so you would assume that they would want to give a better standard of service. However ikea lakeside have failed as they have a glitch (basically my items were not there when the delivery driver went to load the vehicle ) this is utterly disgraceful and the compensation offered is an insult. I work in a customer service industry and I would never dream or envisage letting a clustomer down, let alone do it twice. I have said that I want to speak to a senior supervisor let's see how long that will take as a previous email went unanswered until I called.”

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Posted 7 years ago

“was ok”

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Posted 7 years ago

“Can't give 0 stars so had to put 1 star. Delivery date 3 weeks after purchase which I can accept. 3 emails and 3 texts reminding me of delivery date saying I need to be home. Booked morning off. Confirmation text that morning saying between 9 and 1. No delivery get 2 more texts saying it's on its way so wife took afternoon off unpaid. Still no delivery. 5pm text saying sorry for delay it's on its way. I cancel my tennis match and no delivery. No apology no contact nothing. I contacted Ikea was good if get a call next day. Nothing. I had to chase and chase I'm disgusted with this. Stay away.”

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Posted 7 years ago

“I recently visited ikea Warrington apart from all the great stuff on display the staff were cheerful and helpful In particular Michelle on beds on 5/9/17 it was about ten minutes before closing and she went over and above for me and my family what a lovely lady”

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Posted 7 years ago

“""Ive been trying to get my order for 3 weeks now and they keep canceling the delivery date, and I keep having to call to ask what the fuck is going on. I WILL NEVER USE IKEA EVER AGAIN.”

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Posted 7 years ago

“"I ordered a couple of office organizers online, because I find the in-store shopping experience somewhat nightmarish. Despite the fact that it was going to take 2 weeks to get them and that shipping was pretty expensive, I decided the items were exactly what I wanted, so I went ahead with the order. My order didn't even ship until a couple of days AFTER it was to arrive. Customer Service is kind of a joke: you're on hold forever, or you can send an email that--if it even goes through--they will try to get around to in the next 5 days. Then FedEx (whose tracking site I had to find, because the link I was sent was to their general, worldwide site) said my items were to arrive this past Saturday. They didn't. So now, with the holiday weekend, it'll be OVER THREE WEEKS AT LEAST until I get my items--and who knows what kind of condition it'll be in? Overall, this has been an extremely poor experience. IKEA has made no attempt to make any of it right. I do not recommend ordering from them."”

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Posted 7 years ago

“After being told we had to get our desk and table from the separate Ikea warehouse around the corner in warrington, we had to wait a further hour for someone to bring the items out to us, and then to be told that one of the items was infact at the original shop. Absolute joke, will not bother buying from Ikea again.”

Helpful Report

Posted 7 years ago

“""Very unreliable. The shipment didn't arrive on the stated/promised day - despite I got a message from IKEA some days beforehand that the items have been shipped to the transportation company. The customer service at IKEA wasn't very friendly nor competent. They didn't really care. Just like "where is the problem? The stuff will arrive a bit later. So what..." Just a big disappointment.”

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Posted 7 years ago

“staff were extremely helpful .lots of advice offered but not forced on us.great value for money”

Helpful Report

Posted 7 years ago

“DO NOT ORDER ANYTHING ONLINE FROM IKEA!!!! Terrible shipping and horrible customer service! It's ridiculous! I placed my order on August 19th, waiting for 11 days the package finally came, yet the most important (and heaviest) part of the order, an white desk was missing. I attempted to call IKEA for the issue and was held for 25min before anyone answered. The person asked for Order ID. I found it within 5sec and was just about to announce. I haven't event finished the number, she asked me to hold. And she put down the phone. Followed by another 15min wait. This pattern repeated over and over again. And every time she picked up the phone she only asked about one thing and she put it down again. The whole call was over an hour but the time that was actually on the phone was less than 3min, and accumulatively. I didnt even get the chance to ask why the heck it took so long for her to check my information, from that one order that I had! I wondered if she was picking up several phone calls at the same time, and said one sentence for each call once before she put it down to answer another one so that the customers felt like their calls were somewhat answered. And in the end she told me the desk would arrive another 10 days later - isn't that ridiculous? 3 hour drive of distance takes 20 days to deliver something??? - I asked for cancellation for that part of the order. I got impatient when she said she could refund the desk but NOT that part of the shipping. (Really? The only thing that was heavy in my order was the desk) She got impatient too!! She was almost yelling at me, saying "I said ONE MOMENT please." I can't believe a global renown furniture store like IKEA can have customer service like this. It's just a terrible, terrible experience. I will never order from IKEA.com again!!!”

Helpful Report

Posted 7 years ago

“When delivery guys showed up they had half my order. No one informed me that half my couch was damaged in warehouse and delivery drivers showed up with 1 or 2 boxes in the complete set. They just asked if i was contacted - i was not! They asked if i just wanted one box and then i could contact ikea to get the other delivered - i said no because i would have to sign off that i received the full set! Had to wait on hold for 23 minutes and Ikea rep (who was nice) said they were having technical difficulties and would have to call me back...still waiting as I type. I never right reviews but what a shit experience...shouldve stuck with Amazon.”

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Posted 7 years ago

“ikea, apparently, thinks they're too big and successful to care about true, quality customer service. i bought 4 barstools online and it said i had to be home on a saturday between 9am and 5pm so we stayed home and waited for the delivery. at about 4:30pm, we opened the front door and found that the barstools had been delivered, in boxes, and they were MAILED to us. so, i wrote ikea an email telling them about my dissatisfaction about that mixup and all they wrote back to me was - it doesn't work that way. no sorries, no give-a-crap attitude, just deny that this happened to me. ridiculous! then, i open the barstools and put one together. i have my 84 year old mother sit in it and it collapsed 1/2 way! and it had nothing to do with me putting it together. it was the stool itself! so, i call ikea and wait the 45 minutes for someone to get on the line (they preface your extremely long wait on the phone by saying that they are very, very busy because their catalogue just came out so, tough luck for you and your wait... like that is a good excuse to be shitty to your customers and have them wait on the phone for 45 minutes). when the chick gets on the phone, she tells me that i have to pay $50-some to have the barstools picked up. when i tell her about the issue and advise her that i should not have to pay for damaged items, she tells me that i have to have a picture to email her right then and there for them to approve before they will pick up the barstools. but then... they would just replace them with new ones. well, i don't trust the quality of them so why would i want new ones? i want them returned because they are crap and i should not have to pay for them! so, she basically says - tough luck - and she refused to set up a pickup date until i can email her something to judge. so, i told her to just set up the pickup date because i'm not going to call back and wait another 45 minutes just to get the shaft again. i told her i'll pay the $50-some and then take it up with them later. so, she gives me another number that i have to call to pay the money and then, and only then, will they pick up the junk that they sold me. so, i call the number and have to go through 3 different cashiers because they can't get their shit together. then, finally, when i'm able to pay one of them, they tell me that the delivery/pickup people will call me in a few days to set up the pickup! what the heck?? all these hoops this company makes ME do because of THEIR crappy customer service and products is obviously from their overly high opinion of themselves. there are SO many other choices out there for furniture and SO many companies out there who want people's business, so that's where i'm headed and i'm taking anyone and everyone who will listen and hear about this cluster with me!”

Helpful Report

Posted 7 years ago

“If you purchase an item from from IKEA that requires assembly, good luck! The instructions are not all that clear and they appear to have been written to confuse rather than help you. I will never purchase another item from IKEA that requires assembly.”

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Posted 7 years ago

“Had to go in store to order same day delivery (seems a bit silly, wish you could do this online). Due to the in store workers not inputting the order before the cut off time (despite ordering and paying 3 hours prior to the cut off time), the order never arrived and we were never told when it would actually turn up. Very frustrating, but after explaining why it was so important and why we were so angry and disappointed (the trek for an hour and a half to the store, no furniture in our flat at all, the trek back, multiple assurances it would be delivered in time, etc etc etc) they arranged delivery next day and gave us a £30 voucher to refund the delivery charge for the issue. Very happy with the order (despite how long it took to get here!)”

Helpful Report

Posted 7 years ago

“Ordered 5 piece set for bedroom July 11, 2017. Delivery finally arrived 2 weeks later than the anticipated date they said. Only 15 of the 17 boxes were delivered, could not finish the storage bed frame unit. After 1.5 hours on hold, they said they would ship out missing items and I would have the end of the week. 2 weeks later I called IKEA again (on hold for a little over an hour), said there was a delay in shipping out, should be there the next week. The next week I called the shipping company (phone # from my previous shipping sheet). They had not yet received the missing items. It is now August 22. I have not heard from either IKEA or the shipping company. This was after paying $300 for shipping. Nearest store is over 2 hours away. I can't believe the horrible customer service. I like the items after assembly but I don't think I would buy from them again or recommend them to friends.”

Helpful Report

Posted 7 years ago

“Had a VERY bad delivery experience. North American Logistics, contracted by Ikea, made a near-zero effort "attempt" at delivery, claiming that a non-existent gate prevented them from delivering...without even calling me to find out how to get to me. Complete incompetence. HOWEVER......IKEA customer service was OUTSTANDING in handling my issue. The representative made sure I had written confirmation from NAL for the next-day delivery and refunded my delivery fee. NAL gets -1 star and IKEA gets 5 stars, for a total of 4 stars. Bottom line: IKEA should dump North American Logistics immediately and find a better shipping provider. NAL is tarnishing the reputation of a company I have patronized for many years.”

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Posted 7 years ago

“very helpful and straightforward . help me build up my dream kitchen in no time . very professional . giving me alot of advice and idea .”

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Posted 7 years ago

“Smart website”

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Posted 7 years ago

“My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days. When we did receive the delivery, item was damaged. The item was not packaged properly for Fedex to deliver it undamaged. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back. The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up and vowed never to deal with IKEA online again!”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,601 reviews