Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IKEA ITALY: Oder shipment to Sardinia First delivery date: July 13 = missed, no calls , no contact Second delivery date: July 28 = missed, no call, no contact Customer service tells you a different story every time you call - since first miss I called daily, even 2 times a day I will cancel the order tomorrow One of the worst companies ever!!!”

Helpful Report

Posted 6 years ago

“My package was never delivered, and when I called customer service to request a claim filed or to have my money returned, I waited on the phone for over 3 hours with no representatives picking up the phone call. I still have yet to receive any information in how I am to go about getting my merchandise or get my refund, or receive a call from the company in order to resolve my issue. Poor customer service. Poor delivery methods. Horrible wait times over the phone.”

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Posted 6 years ago

“Good range, good quality and reasonable prices”

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Posted 6 years ago

“Their customer service is the worst I have ever had to deal with they put you on hold and leave you there. And buyer beware their warehouses have bed bugs beware I've gone through the expense like you wouldn't believe and they won't talk to me anymore now that they know I have proof beware”

Helpful Report

Posted 6 years ago

“I ordered a sofa bed to arrive the day that I had a relative staying. It arrived with a broken screw, we phoned the closest ikea and they said they couldn't replace it that day and advised we should go to screw fix. Off we went to screwfix. Eventually we got the part and managed to assemble the sofa bed in time. Later that week I emailed to complain, only to be told that nothing could be compensated, and that my warranty would be void due to having a part in that they hadn't provided. After explaining again the full situation and explaining why it was ridiculous to void my warranty, they agreed that yes, I could have my warranty still. However they refuse to compensate anything more than the cost of the screw (which took a while to get them to offer), even partial delivery, for not providing a full working set of equipment on the date agreed, resulting in us spending far more time and effort on assembling the product than should have been necessary. It is as if they are happy to accept people getting a substandard service. A”

Helpful Report

Posted 6 years ago

“Poor and very slow customer service. Now waiting on day 5 for Ikea to get back in touch about booking an appointment for a home visit kitchen planning. Seriously thinking about going somewhere else.”

Helpful Report

Posted 6 years ago

“Fast delivery and also efficient with return.”

Helpful Report

Posted 6 years ago

“#reallyikea? Ordering online should be a piece of cake - and it is - till you discover that your ordered one of the products wrong! There is NO way you can change it. You have to cancel the whole order and start again. Since I needed the delivery date, I thought I would call and get someone to help me -LOL! They have a standard recording that it does not matter when you call, you get the same message and get disconnected. Never mind I thought and drove 45 minutes to the store, waited in line for 30 minutes (was 2nd in line!) and then was told that I could cancel the whole order and buy the same stuff, except I had to pay for it again as they could not apply the online payment credit to this. Seriously? In this age? For a corporation the size of IKEA, this is a problem? Then I was told that I could send one of the items back (maybe) and then the money would be credit to my card (maybe) or I would get a store credit card!! Seriously?The only good thing was the young man Pablo waived my delivery fee if I bought the correct item. But he had no way to correct my order and my request to see a store manager did not go anywhere. "Online is not this or any other store" I was told. I did think the quality of their product had improved and really wanted this. But I am going to be reminded of this every single time. I have still not decided what to do about this, but I think I will cancel the order. Hopefully will get my money back!”

Helpful Report

Posted 6 years ago

“Amazing customer service, great prices & great quality products!”

Helpful Report

Posted 6 years ago

“I placed an order June 12 requested delivery was July 13 I was ordering in advance to make sure when I placed my order there would be no issues with it being late! I was on hold for 1 hour before being able to speak with anyone. When I did appreantly my order shipped To the delivery company’s July 9th and still by the July 16th I have no furniture I requested a change of address due to there furniture not being delivered in a timely manner and even that was a hastle. It is now July 23 and still no furniture and no answers as to where my items are! I am canceling the order and was placed on hold for another 45 mins. FYI to all who shop ikea avoid there delivery service!”

Helpful Report

Posted 6 years ago

“We checked while we entered the store if the product was available. It said fully stocked. It took us 15 minutes to walk to the area where somehow they were "out". Wel left with half our stuff, and ordered the rest of the products online. The shipping company XPO logistics is awful. They say online they will give you 24 hours at least heads up on delivery. They called me at work Friday at 4pm for a "9am" delivery. When I tried to call back and say that would not work, the women told me they couldnt reschedule since it was "en-route". I asked if I could leave verbal or a written notice saying it was okay to leave the package. They said no. Supposedly they tried to deliver at 9:40am, I called to reschedule and find out what I needed to do. I was told they still had the package on the truck and delivery would now be 1-3pm. I had someone there 1-3 on. The package has not shown up yet. I have been on the phone for more than 2 hours trying to find where the package is and how I get it scheduled to be delivered and no one can give me an answer. IKEA take note... I will not shop with you if this is the company that you use to do your delivery service.”

Helpful Report

Posted 6 years ago

“Although I LOVE the fact that they now have online ordering and that you can't beat their prices anywhere, it just takes forever to get what you've ordered. I ordered a simple frame and it will take almost two weeks to be delivered. Delivery was more than the frame so you would think that was an expedited charge. There is no way that it costs IKEA $10 to ship a frame that weighs just a pound, if that. The only reason I ordered it was because they are the only place that offers an 11x20, which is an odd shape. I miss living close to an IKEA but I will be near one when I go to Orlando around Labor Day. I hope IKEA monitors these complaints because they are very informative from a customer's standpoint. Speed up shipping IKEA! Two weeks for a frame. Seriously?”

Helpful Report

Posted 6 years ago

“Would be zero stars but no option for that. Ordered kitchen in April, still not finished. Bad workmanship when installed. Have taken payments out of bank despite job not completed. No customer service all they do is blame the people who are paying thousands of pounds for kitchens. Delivered our kitchen and sofa dumped sofa, range cooker in garden. Range damaged then advised discontinued. All doors and drawers misaligned. Two attempts by so called subcontracted joiners. Horrendously stressful. Offered 100 compensation after me and partner have taken numerous days off work, husband had to pay for taxi to get home from work when installer out drill through water pipe in wall flooding our kitchen and making huge hole in wall. They ordered wrong stuff despite being shown illustration in their own catalogue and again apparently our fault. Be warned go nowhere near them. Job was started in April we were advised it would take 7 days. Still not completed and kitchen only 10 square metres. Cost in excess of £6000 and £400 for apparent supplementary works. IKEA just blame their customers. 5 year workmanship guarantee not worth paper written on because workmanship in our case dire from the beginning.”

Helpful Report

Posted 6 years ago

“Terrible customer service! Over an hour wait to speak to a representative. The delivery company(ies) they subcontract is(are) the worst, at least here in Miami. No time window for deliveries, broken items, again over an hour to talk to someone. Horrible experience.”

Helpful Report

Posted 6 years ago

“The quality of the furniture is good, the price is good, but the delivery sucks ! about two weeks ago I ordered for 2300$ of furniture and it was suppose to be delivered on the 13th, on the 13th only HALF of my sectional was delivered. My two queen beds, my table, and the few others things were not here. They told me it will be delivered on the 31th ! and that's really bad timing for me. If I had knew, I would have ordered somewhere else. I use to shop at IKEA in Switzerland but they just lost a customer. I will not shop there again.”

Helpful Report

Posted 6 years ago

“Do yourself a favor. BEFORE you spend any money with this circus. All their Customer Service. You will be put on hold for over an Hour. I promise your issue will not be addressed. It took me 11 phone call and over 7 hours waiting on hold to get my problem fixed. NEVER, NEVER will I spend 1 cent with this DYSFUNCTIONAL company.”

Helpful Report

Posted 6 years ago

“I ordered a wardrobe from ikea on July 2 and it was scheduled for delivery on July 12. The truck showed up on time however out of 3 boxes I only recieved on and after 45 minutes waiting to talk to ikea I was promised they would do rush shipping. Its now the 15 and Ihaven't even gotten tge conformation email saying its been shipped. Also getting ahold of customer service was no easy task seeing as the number on the website doesn't work. I will not be ordering from them again. I feel that if I am paying $59 for shipping I should recieve my order on time.”

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Posted 6 years ago

“I really like IKEA I think their products are really great design and value. So I was so disappointed with their kitchen. Sharp corners on the under cabinet lighting. The soft closing is a terrible design it’s neither soft or safe. When complaining the kitchen supervisor was most unhelpful. His only comments were it’s not an issue!”

Helpful Report

Posted 6 years ago

“Absolutely horrible customer service, literally inexcusable. Just like every other review listed here you wait weeks to get a correct delivery, but it never comes. You talk with multiple people but IKEA never has any contact with their carrier even though they make you believe they do. I highly suggest no one EVER order anything delivered to their house EVER. Either go to the store, or ask for in store pickup, if you ask to be delivered to, here is a hint, YOU WILL NOT GET IT.”

Helpful Report

Posted 6 years ago

“I'm not sure where to begin. I ordered a complete bedroom set for my daughter for our new home over 5 weeks ago. Thought having it delivered would be easier than traveling hours away to the store. When i call and actually get through, i wait over 30-45 minutes before speaking to a person. The delivery company Ikea uses hangs up on you & is a hot mess. I have been home waiting for this order for three Thursdays in a row! Yep, another Thursday with no furniture... i think it is time to cancel and speak out about what poor customer service Ikea has. i'd give them a negative number, but that wasn't an option. Very Dissatisfied! The delivery co wants to schedule for next Thursday... WTH? i'm not waiting around another week to have them say no one was home again; when we were here the whole time. Talk about lazy workers!!!”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,601 reviews