Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CEO needs to be fired!! I made a small order on 04/14/20 for a curtain rod. It's now 05/15/20. Their website says it would be delivered by 05/12. I got an email saying it was shipped on 05/11. Shipping status for Fed-Ex still only says shipping label created? Nothing else on shipping status? I can't get through to anyone, the phones just hang up on you! When I try to email them using their email contact page, the only email option it lets me us is a cancelation email form? SO basically you can't contact them. You can only cancel orders which tells me that's all they want you to do because they can't handle their online system. I would rather them just fully close and not take online orders at all.”

Helpful Report

Posted 4 years ago

“In March, I ordered a sofa and a few other items and was given a delivery date of mid-April. Come mid-April, the delivery came, only to receive HALF of a couch. Since the couch is modular, the half of a couch I do have is missing legs on one side and has metal connectors visible. Terrible and dangerous! But that's not all. After countless promises for call-backs and warehouse searches, no one ever followed up. Finally I was able to get a supervisor, who offered to refund the delivery fee and the part of the couch that wasn't delivered. Like that was making it right... I was told I could order it once it came back into stock. So I did (after getting the refund 3 weeks later). I ordered the couch, which said it would be delivered in a week. Four days later, after I called to double-check, they said my order was cancelled (no email/update online). Why? Because Ikea didn't receive my payment. Even though my bank account showed that had been pulled (the full delivery and all). After checking with a manager, they found out my CC was charged and that it was cancelled due to a "technical glitch". Kicker is, the couch is now out of stock! So I'll get a refund in 3 weeks and still half a couch! I will never ever shop at Ikea again. There is no sense of customer service at this company and their order system clearly doesn't work. Ikea never offered to make it right and none of the representatives/managers ever offered to make the situation right or follow up.”

Helpful Report

Posted 4 years ago

“Terrible never answer the phone or emails or facebook”

Helpful Report

Posted 4 years ago

“I don't mind waiting for the order I placed on April 11 (Now May 14) because I own several pieces of IKEA furniture and I love the quality and look for the price, but what THE actual hell... If you're going to send incomplete orders, how hard is it to inform the customer that they should expect 2 different shipments for one item?? I feel as though I have been more than patient by waiting over a month and the fact that I have to call them to find out that my bookcases' pieces are not even arriving together.. I am literally missing the 2 largest bookcases of a 3-piece set... Come on, IKEA. Tighten up! COVID-19 doesn't excuse poor customer service, and I think people would be a lot more understanding if communication in regards to the service people are PAYING FOR was strengthened. I'm glad I'm not the only one, but it saddens me that so many people are experiencing this...”

Helpful Report

Posted 4 years ago

“The WORST customer service I've ever had. I placed an order on 4/23 for around $200 worth of items. It was estimated to deliver on 4/28 (with a $50 delivery fee mind you). I tracked my order # provided in the confirmation email, it said no order found. I called for 3 days! Couldn't get ahold of anyone. Finally I reached a representative, the rudest person ever and they told me that there was something wrong and it wasn't placed. NO ONE contacted me about this but they sure took the money out of my account. I then after getting disconnected 3 times and 2 days later finally got a person on the phone to redo the order and estimate me a delivery date of 5/13. I reluctantly did this & he refunded the delivery fee (he was kind). 5/13 came and went and NO ONE contacted me for delivery. I finally got ahold of someone today to see what was going on after 2 days of them "not being available due to large call volumes" and stayed on hold 40 min to be told the system was having issues and that my stuff wasn't coming until June from what she could see. I canceled my order and fingers crossed will get my return funds. I AM SO DONE with IKEA. This was the worst experience I've ever had. I am okay with waiting longer, or being told a date and not getting it right away (especially w/ all thats going on in the world) but taking my funds and then not even contacting me about my order not being placed and then no one contacting me to say it was going to be over a month late. NOT OKAY. I will never order online IKEA again. EVER.”

Helpful Report

Posted 4 years ago

“Just to echo what others are saying. Ordered a bed frame on 4/15/20. Received a confirmation email with an estimated delivery date of 5/10/20. I called on 5/6/20 to confirm delivery. After being disconnected 6 times I finally spoke to a person who told me that the shipping company would call me the day before with a 4 hour delivery timeframe. Of course, no call, no delivery. I have been trying to call every day since and there is just the recording saying that they are currently experiencing a high volume of calls and can't answer. You can't even talk to a person anymore. I tried to see if I could cancel my order on their website and lo and behold when I put my order number in the "track order" box it says "Sorry, we can't find your order". So at this point, they have charged me $472 and not delivered any product or even have a record of my order. I'm going to call my credit card to dispute the charges. This is ridiculous and illegal. I understand that COVID-19 is slowing things down, but they shouldn't be taking orders and charging people if they are unable to fulfill the orders. I will never shop here again, even after this pandemic is over. This is just bad business all around. I won't be surprised if they go out of business very soon.”

Helpful Report

Posted 4 years ago

“ORDER made the 21st of March . The order was supposed to be delivered on the 3rd of April and the day before the delivery everything was fine. I received the email and the sms. The day of the delivery as well I received a message with the hour slot.. but one hour before the hour slot ended I received an email saying it was rescheduled for the 17 of May. On the 15th of April I received another mail saying it was ( AGAIN) rescheduled for the 18th of April. So the 18th I was waiting again... with no delivery. Since the 18/04 there was no updates about my order. On the 1/05 I’ve talked to webchat customer service and the agent said me she was going to pass my case to the manager and that I would be received an email in few hours with the reschedule date between 2-7 days. This didn’t happened. So on the 4/5 I’ve talked again with another person from the webchat customer service to understand what was going on. SHE RESCHEDULED ME FOR the 12/05.... The 12th morning I received a text message with the tracking and saying the delivery slot would be 8.15 - 12.15 . But the tracking was showing an order number that was not mine. AGAIN, I didn’t receive anything. 12/05 I tried to talk with the customer service several times and after several times of trying and several pages saying that YOU WERE CLOSED ( at 1 pm of tuesday?) I got in touch through webchat to the customer service. She cancelled my order and she rescheduled me for the 25th of MAY ( AGAIN) and she send me and email just with the distribution note with no mention of “replacement of the old order” and neither was attached my old invoice of the payment. What surprise me most was that also the amount of the payment was different . No delivery expenses and prices of items different So ? I didn’t receive any refund about this difference in price ... and this is NOT PROFESSIONAL . Tried again today to contact someone to discuss all my situation and this additional problem an no call center, no webchat. I AM DISGUSTED OF THE CUSTOMER SERVICE AND AS WELL HOW YOU HANDLE THE DELIVERIES. This is not how a serious company works and treats his clients. LOST A CLIENT FOREVER. And GIVE MY MONEY BACK !”

Helpful Report

Posted 4 years ago

“Ikea has horrible customer service. I ordered a piece online a while back and it arrived broken. It took forever to get in touch with customer service and was a lot of work. Finally I did after a lot of effort and was refunded the money. Fast forward to now, I need a few offices full of furniture and wish I could trust them enough to order online but I can't. There is no curbside service available in my area either, Baltimore. With the covid-19 lockdown sham the stores aren't open. I don't mind buying from Ikea but I can't trust their online, if something is wrong with your order you are out of luck. DON'T BUY online from Ikea, if you can't get it from the store shop some other place.”

Helpful Report

Posted 4 years ago

“Worst customer service EVER!!! Never in my life experienced something this horrible when it comes to online ordering. Even my WORST experience in the past is better than this one with IKEA!! I placed an order on April 22nd, was charged IMMEDIATELY! Never received any type of confirmation. Had a delivery date of May 13th(today) and NOTHING!! I called customer service atleast 5 times since I placed the order wondering why I haven't had any updates and they have NO answers! They don't care. They don't seem to know what they are talking about. Everywhere else has delivered just fine during covid. Some places even quicker than normal actually. So for IKEA to be taking a Month or more on orders is TERRIBLE! And then your customer service reps have the audacity to say I should wait 7 MORE business days?! Are you insane?!! STOP charging people! Stop taking orders!!!! Find a way to have more customer service reps(THEY CAN WORK FROM HOME LIKE EVERYONE ELSE!). I will NEVER Order from IKEA again and believe me I will tell everyone I know not to order from them! I'm calling my bank to give me my money back! Disgusting customer service!!”

Helpful Report

Posted 4 years ago

“Pathetically poor customer service response to the COVID crisis. There is, in fact, no customer service available. An important addition to an accurate characterization of IKEA's corporate culture and image.”

Helpful Report

Posted 4 years ago

“Extremely disappointed at IKEA . COVID 19 or NOT its not normal that 1 month and 3 days later I still have no received anything !! shame on you IKEA .. . shame on you!! Hire a shipping a company to help you !!!! and stop charging me FULL price for shipping when you obviously can't handle it”

Helpful Report

Posted 4 years ago

“On 4/25/2020 I placed an order for a table top and received an emailed a confirmation on 4/26/2020 that delivery would be on 5/9/2020. On 4/26/2020 my card was charged for the product. On Saturday, May 9th the product was not delivered so I contacted Ikea about when they thought it would be delivered. I spoke to a person that said I need to speak to the resolution department and to call back on Monday, 5/11. From 5/11/2020 there has only been a reordered message that they are receiving too many calls and are no longer taking calls. I have ordered from Ikea in the past and had items delivered and the process went well. I understand that the delivery may take longer, which is fine with me. However, not being able to email or speak to a person to make sure that the order is not simply lost is not acceptable. I am going to try to cancel the order. It's unfortunate that Ikea has not kept up with their IT capabilities, allowing their staff to work from home to manage orders, delivery scheduling and keeping the clients order status updated. The technology is available but apparently their employees and clients are not important enough to them to expand their capabilities.”

Helpful Report

Posted 4 years ago

“Order placed early April 2020 and IKEA charged my credit card immediately. I could see that it wasn't being processed as the weeks rolled by. NO customer service to answer calls or email. A couple of items are no longer available. My credit card company had to get involved in order to get a refund. The very least they could do is NOT charge a person's card when they don't know when or if products will ever ship. ALL of the other retailers I've been ordering from during covid (and before) have been doing fine fulfilling orders and charging appropriately, even if it does take longer.”

Helpful Report

Posted 4 years ago

“To repeat what others have written - great store if you can go in person, but the online experience has been the worst I've ever had. I ordered something on 4/16. I have been promised 2 delivery dates and then promptly ghosted. I'm still sitting here, out $200 with a mess of books all over my house and still no bookshelves or delivery window. And no one will answer the phone or email.”

Helpful Report

Posted 4 years ago

“This was my first and LAST time ever ordering something from Ikea! Ikea customer service is just a pre-recorded voice of a man that makes it impossible to talk to a real person. I was suppose to get my order two weeks ago and I am still waiting. I haven't been given an update on my delivery and have no idea when it will come now.”

Helpful Report

Posted 4 years ago

“Just to echo the other reviewers. Placed an order on April 20th. IKEA happily charged my card (seriously who does this before shipping) and sent me a delivery date estimate or May 2nd. May 1st, I get a call from the delivery service confirming delivery. It never comes. I call IKEA customer service and they tell me that my local store was closed and it would be delayed but no worries - IKEA would text or call me the next day. It's been almost a week, and nothing. And IKEA won't even answer phones at this point. You just get a message that says they are too busy and it disconnects. Today not even the automated voice prompts are working. Is this company still in business? I completely understand delays and other issues with COVID, but c'mon IKEA, this is ridiculous. I am currently out $900 with nothing to show for until IKEA decides to deliver my product. I'm not even sure what they are doing is legal at this point.”

Helpful Report

Posted 4 years ago

“impossible to contact this company. Stores are closed due to COVID19. Do not buy at IKEA right now. They are not responsive. I’ve been trying to reach them out for 3 days now. Their “support” is not supportive. You can’t speak to nobody. There no email or any other form of contact with this company. I’m about to miss a day of work because I have no idea what is the time frame that my furniture is supposed to arrive. Tomorrow I will update if they bring me my furniture. Hopefully they will. It’s a 100 bucks what I paid for delivery!”

Helpful Report

Posted 4 years ago

“1. waited for a supposed express order for more than 3 weeks. 2. order did not arrive despite Ikea sending me a message on the supposed delivery day that it would arrive between 10 and 14.00. 3. spent over 1 hour on the helpline 4. was told that the delivery company had made a mistake and delivery wasn't going to happen for another 5 days. 5. was not offered any type of compensation, apology, earlier delivery 6. was told I would be called back by Ikea - did not happen. 7. was told I would get confirmation of new delivery date. Did not happen. 8.Got an email with an order confirmation from 4 weeks ago - highly confusing. 9. 2 of the items had already been cancelled and Ikea sent me an email offering a refund. They managed to refund me for only 1 third of what they owed me. When I told the customer service agent, she said they had made mistake and she would correct it and I would be refunded immediately - did not happen. Worst customer service. Worst delivery.”

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Posted 4 years ago

“I placed an order 4 weeks ago....not a large item but I still have NOT received my purchase but Ikea charged my credit card the minute I made the on line purchase. I have tried calling numerous times....on hold for up to 4.5 hours. Disconnected a few times and other time I became frustrated. I am presently on hold AGAIN for the last 3 hours! No on line chat available and even if it was it is a joke. I will be contacting my credit card company next.”

Helpful Report

Posted 4 years ago

“IMPOSSIBLE TO GET A HOLD OF! Ikea was really quick on taking out the $1,440, but now we are on the day that the delivery was supposed to come and we have received ZERO notice that it was even on its way. I get it, its a "rough estimate" on delivery. But to keep us completely in the dark on our purchase, that we spent a lot on, is completely uncalled for. Ikea, you just need to supply your customers with more detailed information. There are A LOT of other companies that supply furniture with no problems and always supply the customer with confidence that they are working hard to get our purchases to us.”

Helpful Report

Posted 4 years ago

Ikea is rated 1.5 based on 1,601 reviews