Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,617 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“I did not received my order as promised. Disappointed”

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Posted 5 years ago

“they are awful. customer service does not exist. no one answers the phone. I canceled a multi thousand dollar purchase because I could not change the delivery date. I will never use the store again.”

Helpful Report

Posted 5 years ago

“I had a very unpleasant shopping experience with Ikea. I had placed order for a wall shelf and opted for truck service which includes assembly service. I paid a total of $107.83 ( $70 delivery fee, $4.93 assembly, shelf $32.90 as well as 7% GST). The item was delivered 2 days later and I was told by the delivery man that he is not the one who is doing the furniture assembly and i waited till late evening but no one came to do the assembly of the wall shelf. Hence I called Ikea customer service support and was told that they need to contact the delivery team- which is Ikea’s service provider -MGL SCM PTE LTD to get more details and they will return my call. As drilling could not be done after a certain timing so I have to wait till the next day for the assembly of my item. The next day, as I did not get a return call from the support staff, I called Ikea customer support several times and each time I call, the customer support office either told me that they could not reach the service provider or they will get the delivery team to call me, which they didn’t. This goes on for half a day. Feeling frustrated, I requested for a refund and intend to find my own handyman, but the amount to be refunded is only $4.93, meaning that I paid $70 just for delivery alone and this is really unacceptable. Hence I decided to wait for them to call me and confirm the assembly time. I did not receive any calls AGAIN. Out of frustration, I called ikea hotline and demanded that my case to get immediate attention and the customer support officer eventually told me that the delivery team will send someone down tomorrow at my preferred timing to do the assembly. The man who is doing the assembly will also give me a call to confirm and he did called me and said that he will come between 1 to 4pm. The next day, I waited for the person to come but no one turn up when it was already 4.30pm. As I have the person number, I called him to check whether he is coming to my house to assemble my item. And he told me that he is still stuck at another place doing work and may not be able to do the assembly for me today. Unable to make decisions, the man gave me his supervisor no to call. So I spoke to the supervisor who apologised for the delay and assured me that he will send another team of workers to do the assembly for me. Finally, the work is done in the late evening after so many calls are made to chase them. The service provider is not only unreliable, they also have poor planning and time management. This is not the first time that I purchased from IKEA but this time round, it caused me so much frustration that I will consider twice before I purchase from ikea. ikea should also consider sub contracting to a more reliable company to do the delivery and assembly to assure service quality.”

Helpful Report

Posted 5 years ago

“Ikea seriously needs to get better with online purchases. Email was generated with order number but after a few days, neither myself nor customer support was able to find the order. All this after bouncing around for over an hour from customer rep to customer rep. Actually I perceived Ikea to be this amazing chain, but at the end of the day, it is just a below average company who just focuses on sales,”

Helpful Report

Posted 5 years ago

“Appalling customer service. Delivery cancelled last minute with no explanation. No good will gesture to compensate for having to take another day off work for the rescheduled delivery. Delivery cost is also extortionate at £39.”

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Posted 5 years ago

“I have enlisted the help of IKEA to deliver some furniture to a new apartment that I am moving into, alone, on a new continent before I start a new job. I should have thought better of it. They had told me that my furniture delivery would take place on August 9th, shortly after my lease began - I am now being told that it will take place on the 22nd, as they failed to communicate with the delivery company who works with them of their customer's needs. All I have been told in response is that the terms of service warned that this was a possibility, however I don't feel that this is good enough, as communication with the delivery company revealed that IKEA frequently causes problems for them due to their inefficient communication. Take it from me - do not rely on IKEA if you are moving house and need furniture within a reasonable time frame!”

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Posted 5 years ago

“I rarely write reviews. However I was so disappointed when I went the Portland Oregon. The store was unstocked. It was messy. The ground floor around the candle area was the was the worst. There was dirt on the floor and empty shelves. We went there to eat. I love their desserts. They did not have any. They said they ran out? I have never seen it like that. So disappointing.”

Helpful Report

Posted 5 years ago

“I ordered a myriad of furniture from IKEA in Toronto. Set the delivery date a week in advance. The delivery arrived on time but the truck refused to wait more than 5 minutes as we came down the elevator to give them access. We called IKEA's customer resolution team only to find out that the next available delivery date was 4 days later. When the 2nd delivery truck arrived 4 days later, only 2 out of 14 items were shipped. IKEA had no idea where to remaining items were and indicated that it would take 3-5 business days to track the order. I've yet to receive my entire order and we're over 9 business days from the date of purchase. Had I known that the logistics of a delivery was beyond IKEA's capabilities, I would not have moved ahead with an order of almost $4,000.”

Helpful Report

Posted 5 years ago

“Pathetic Website and Customer Service I tried placing order, it failed so tried couple of times - Dint work so called IKEA customer service - Guy tells me to clear cookies and retry - done and same. When I checked after a day, I found 4 deductions from bank. Tried calling Customer service... on hold with stupid music for 55 minutes - Customer service guy was friendly and told me that he would cancel them and refund. 2 days later - no cancellation mails and delivery emails started poping up one after other... called Customer Svc again, this time on hold for 1 hour and since beginning its not changing the status as currently 6 callers ahead of you. Tried to initiate Chat - it says you have to wait for 10 minutes. God sek ..dont you have bots ? Tried finding out email - but there is none. I have never seen such a pathetic website and customer service for such a global reputed brand. Missing Amazon.com, to come here and kill IKEA. Because if they dont change, we will look at other options available.”

Helpful Report

Posted 5 years ago

“Bought a mattress and instead of Ikea delivering it to the room of my choice driver asked me to go downstairs, asked me to signed and left!! Having a heart condition I literally risked my life to lift a whole mattress all by myself. Driver just ignored me. Very disappointed and completely frustrated not to mention that the mattess recycling in non existent! Shame on you IKEA!!!!!!!! Never again!!!”

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Posted 5 years ago

“Placed an order on line. Waited a week for the delivery. I got call from the driver when he was 5 minutes away. Immediately I can here his partner yelling in the background about America and Americans using obscenities. I was applaud by what heard, I asked he calm down and help direct him to my address. 5 minutes later I speak with the driver, while his partner yelled and asked if he should leave my stuff at a CVS. I said I’m here to help, he gave me a landmark less than a mike. Partner screams screw This American. Driver gets abound with partner whose completely irate and asks to call me back. Moments later I get an e mail stating I was not home. I explain this to customer service and tell them my frustration with a company whose employees are belittling myself and our country. I get the oh well if you don’t want to deal with a company who does not like America then here’s your money back.”

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Posted 5 years ago

“Worst experience ever!! I order two blinds online and they never deliver them!!! They charged them of course but I never got them. I called to cancel my order 5 times and every time my call was dropped!! This is the last time I do any business with IKEA!! Worst ever!!!”

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Posted 5 years ago

“I have back problems and was expecting the delivery workers to take the large amount of ordered boxes upstairs. They refused and when I questioned them on it said they are not dealing with my apparent 'attitude' towards them. Unprofessional behaviour towards the customer and a general nuisance, but seeing the other reviews, this experience is quite common.”

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Posted 5 years ago

“Hmmm 1010 on a Friday Night and I am still waiting for my delivery that was supposed to be here from 5 to 9. Luckily I got a phone call at 83o to narrow the window to 9:30 (running late) With nothing to sit on at home, I would say this has been an incredibly disappointing experience. Do I get to spend my Saturday waiting for furniture as well?”

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Posted 5 years ago

“When calling the customer service number for my business, the recording said they had a high call volume and could not take my call and then just disconnected me. Unbelievable. I called back because I thought something had gone wrong and it did it again. Just, "We can't take your call." Wow.”

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Posted 5 years ago

“Very bad experience with their support system. I returned one item 6 months back and till now they have not responded nor refund my money back. Such a disappointment!”

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Posted 5 years ago

“Very disappointed in my visit to the St Louis Ikea store. There was only one person working Smaland so the my family card said I could have 90 mins at smaland the attendent said we could only have 60 min and that is really only 55 mins when they beep you. We were told there is never more than one person working there and that person seems to spend most of her time checking kids in and out, not watching kids.”

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Posted 5 years ago

“I lost my air pod case with one ear piece in the case, called to the store and they confirmed they found it in the bathroom with an exact description of the left ear bud inside and a white case, I notified them I will come next day to pick it up but next day they are telling me it’s not here and 6 min. After I called somebody else came an claimed it! When I expressed my confusion to the rep all she had to say was “ I guess you are out of luck “”

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Posted 5 years ago

“Great products. Abysmal delivery. Have spent tens of thousands here over the years outfitting houses, offices, condos, cottages. At least the third time that repeatedly scheduled deliveries failed to show up. This time I was supposed to get a fridge and stove delivered to Toronto. Drove an hour and a half in traffic to get there. No one came. Called well after the delivery window to be told "Oh it never made it on the truck today." But no one knew this at 9 am to call me??? Scheduled again for today. Same thing. No show. Called and was told "The truck that had it was in the shop today" The worst thing is you get passed from one person to another and no one can fix this convoluted broken system because no one seems to care. Have now asked for a refund and after years of loving their products I will never EVER spend a dime there again. The customer service is a disgusting quagmire of incompetence. Get a new delivery company Ikea. This one is just killing your brand.”

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Posted 5 years ago

“Do NOT ever arrange for delivery from IKEA. This is the second time I have had a delivery fail from ikea and the company they hire for delivery. Today the window was 1-5pm and I had to call them at 5:10pm to see whether they were ever coming. The “customer service” said they would call me back and did not. I called again at 7pm and was put on hold for 25 minutes. Then when I finally got hold of a person, she was rude, dismissive and suggested I wait again while they “look into this”. I asked her to call me back instead of being on hold as I needed to put my toddler to bed. After 5 minutes of listening to her ramble, I finally repeated my request and hung up. She phoned me back about 15 minutes later - now 7:45pm or so, and said the driver was hard to reach and would be here in maybe 1.5 hours????!!!! No. Then I said, have them bring it tomorrow as their first delivery in the 1pm slot. She said no, they can’t. So now it should come on Friday and there is no time guarantee. After I asked for minimum a refund on delivery, she said okay. We’ll see if that happens. When I raised the fact that I took time off work to be hone for the delivery she said, “well get it delivered on a day you don’t work.” I am done. This is too much. When did our world become so disregarding and corporate powered. There is no recourse for me, as they have my money and I have no items. Shame”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,617 reviews