Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“After confirming delivery with Ikea day prior, delivery is not happening. When you call support, they move your delivery date with no explanation to week or few weeks further and then it happens again. So you pay money. But never get your furniture.”

Helpful Report

Posted 2 years ago

“Bought a rug a week ago, it sheds like crazy, took it back to IKEA ashton for an exchange and a young lad Deacon who was apparently the quality assurance expert tells me there is nothing wrong with it and refuses an exchange or refund. The duty manager tells me he has to go with the expert tells him I'm now stuck with a faulty item that I dont want to use for fear of a child pulling out a tuff and choking on it. Ikea has the worst returns policy going. I asked Deacon to see a copy of the quality assurance policy but he tells me there isn't one but he has been on a training course. Avoid IKEA as if its faulty you will get nowhere”

Helpful Report

Posted 2 years ago

“I wanted to pay cash I had to wait for the manager to show up ..the manager did not show up for 10 minutes I left the store with NOT Buying anything!! Today may 6 2022 there a data breach at ikea...Take the cash you will have no problem !! @ ikea canada”

Helpful Report

Posted 2 years ago

“They call me so early in the morning to confirm my delivery. Unfortunately, I miss the call and they left me a voice note saying that they will deliver the items that I order between 8 am-12 pm. I suddenly get the text message that I need to reschedule my delivery. So I call the number that they provided in the text. The customer service was so rude and not respectful at all. I can hear her sight couple of time after she need to repeat the question for me or if I ask her question. she sound like someone just woke up from bed. I know how hard it is to work in the customer service industry. I've been there myself. However, this is not how you treat your customer especially when they call and ask nicely about it. So disappointed. In the future I will not use Ikea delivery service anymore.”

Helpful Report

Posted 2 years ago

“VERY POOR customer service! I ordered some book cases / display cabinets. One of the shelves was (what looked like) water damaged, one of the glass / wood doors was warped and there was a ‘screw fitting’ missing. I phoned customer services who told me that to get a replacement shelf, they would have to send the whole unit out, then return what I didn’t use. I decided that it wasn’t really worth doing that, as books were hiding most of the damage anyway. The customer service assistant said she would send a new door and ‘screw fitting’. One week later, I had a delivery of TWO new doors but no screw fitting! I swapped one of the doors for the warped one, and contacted customer services again, this time on Twitter as I couldn’t get to speak to them on the phone. I asked them to collect the two doors I now had (one walked and one not damaged) and asked again for the missing screw fitting to be sent to me. Dominique said “I am sorry to say that due to the value of the items, we are not able to facilitate a collection for you in this instance, and we would have to ask that you dispose of these items”. I told Dominique that my car is too small to fit the doors in but that I was expecting another IKEA in a few days time, so could I just send the two doors back with them? She said “you'll not be able to hand the doors back to the driver. Unfortunately they are only able to take the items that are listed on their docket for insurance purposes.” I could not make Dominique understand the stupidity of the situation, so asked for my complaint to be escalated. She said “I am the social media team lead, and the highest point of escalation available to you in regards to this matter.” I still have the two doors and will NOT buy from IKEA ever again!”

Helpful Report

Posted 2 years ago

“Do not buy from IKEA. It's a never ending money pit of low quality GARBAGE. I paid for the furniture, then I paid to have it delivered, then I paid to have it assembled. Now I am paying with my health. The couch is made from some material that has a strong odor that has given me a headache. Do yourself a favor. If you see something in the store and you have a good knowledge of how to put it together go for it. Or pay dearly with health and money.”

Helpful Report

Posted 2 years ago

“As a Swedish person it hurts me to put down my country's pride; IKEA but I have no other option than to inform others about the risk. I bought a new 20K kitchen plus a £3000 quartz worktop made by Sheridan. Sheridan makes worktops for IKEA, Wickes, Benchmarx and Magnet. Sheridan pretty much has a monopoly on luxury worktops. And I would have to pay a huge price for this, both financially and mentally. Sheridan delivered a worktop that was REPAIRED leaving their workshop- hoping I wouldn't notice it. They damaged the worktop further during installation but would blame me. Since I had paid for the worktop through IKEA, IKEA was legally responsible. IKEA promised to help me but failed again and again. In their defence, Sheridan didn't even reply to IKEA! But IKEA didn't follow up and left me hanging week after week. I lost count of how many phone calls and emails I sent. And some people at IKEA were lovely but they never found a solution, even after I myself suggested 3 different solutions. I had no working kitchen or a promise of a new worktop even after 2 months. And Sheridan didn't care- and why would they? They have monopoly! When I wanted to contact a manager at IKEA, the person at the IKEA worktop department refused to give it to me. I eventually contacted a solicitor who then contacted the CEO of IKEA UK. Then things started happening. The subcontractors to Sheridan came to fix the worktop, they fixed one damage but the other one was like mentioned earlier, a repair. Even Sheridan's own fitters were in shock at how Sheridan could send out a repaired worktop. IKEA's manager had assured me that all worktops were inspected before delivery, which was a lie and she didn't even apologise for it. In the end, I had a working kitchen. It wasn't so much living without a kitchen for two months that hurt, it was being ignored, and no one cared. I will never ever put my foot in an IKEA store again. And if you do buy a kitchen, make sure you buy things DIRECTLY from the supplier so when things go wrong, that company has to fix the issue. IKEA gave me £400 cash, and £200 vouchers (companies actually make money on giving out vouchers since it brings customers back in-store). Sheridan gave me £100 as a 'goodwill' which was even more insulting- they put me through hell and they got away with trying to deliver a REPAIRED worktop. There were more twists and turns in this story but it would be too detailed, again, it almost broke me mentally not being heard, respected or offered a solution- until a solicitor contacted the CEO It's disappointing that a customer in a civilised country like the UK could be treated like I was.”

Helpful Report

Posted 2 years ago

“Why they offer kitchen cabinets if they have nothing in the stock. Spent hours in planning then when I was ordering they have no cabinets at all.”

Helpful Report

Posted 2 years ago

“Be aware, any office chairs (JÄRVFJÄLLET, MARKUS) you are buying, you can't return & refund fully if you have assembled the chair once. It’s a design issue and IKEA stating T&C’s doesn’t make it a good case for consumer rights. I have JÄRVFJÄLLET which I'm happy with, using it for a year plus now. And few other products purchased earlier and doesn’t had any reasons to go back for returns or refunds. For a second home office chair, did a online purchase of MARKUS last week due to unavailability of JÄRVFJÄLLET for delivery. Delivery was on time for the MARKUS and once assembled it within few hours felt uncomfortable with my back pain repeated. Hence wanted to return and replace with JÄRVFJÄLLET. Below is my unsuccessful experience & lesson for all, on trying to disassemble and taking the unit to store for return. On these chairs once assembled, you can remove the seat, back rest, handles and wheels from the unit, but you cannot dis-assemble the base unit of the chair. From the store returns team, understand due to safety reasons the base unit gets locked and cannot be removed and put back into the flat case. They can offer 60% of the price of the chair as refunds even though it’s used for only few hours. It's disappointing to note, the products that comes in flat pack can't be disassembled to put back in the flat pack again for returns. You can’t return the product through online returns and can only be done at stores due to this issue. IKEA is pointing out to T&C's clause on why they can't refund the assembled product, even if it is used for few hours after assembling and no disassembling features in the product. My view, they should fix the fault in the designs in the product that stops from dis-assembling the product and send back as returns. Also don’t agree with their view on trying out in store before ordering online. You cannot try for few minutes in store on how good a chair is... unless you use it for a day or two. Those who have back problems like me, would recommend try somewhere else and read their TC's on the returns prior to order.”

Helpful Report

Posted 2 years ago

“I order a console and only receive partial parts to my order which was discovered with my task assembly person. Called into IKEA customer to report the problem of the missing parts spoke with 6 different representative and none of them could do anything. One rep by the name of Tara was rude and doesn’t have great customer service skills. They told me on 4 separate calls that I will be receiving my replacement items but couldn’t give me a tracking number. I placed my order on 3/28 and still waiting for my missing items. I would never ever purchase from ikea again very unorganized and very incompetent representative. So sad that these companies will take your money and can’t even fulfill your request when they screw up.”

Helpful Report

Posted 2 years ago

“Shopped online ordered Alex desk and Havsta wall unit to TN36. Delivery and delivery men were fantastic; polite, effecient and speedy. Part missing and mark on on Alex desk ...phoned customer service and while there's a bit of a wait for an answer really helpful, responsive and had a lovely manner. Very pleased with items”

Helpful Report

Posted 2 years ago

“Ordered a pax wardrobe in November 22 still waiting for doors have made countless calls and spoken to countless customer service employees and have had zero help very dissatisfied will not use this company again”

Helpful Report

Posted 2 years ago

“The company is from Sweden but they have very poor manners. At the billing counter you have security people staring at your goods and at you. They are checking if you have stolen something. Its so sad, I havent seen such a thing happening anywhere in the world. At least train them to stand a bit away or stare discreetly. After purchasing goods worth a fortune, you dont like to see such a staredown. Shame on Ikea India. If they treat Indians with such disrespect, they should be made to shut shop in India. As usual the Indian management team fails you. #shutdownikeaindia”

Helpful Report

Posted 2 years ago

“Returning something is extremely painful. I tried 4 times, every time I leave as waiting in the queue for hours are super frustrating and not everyone has time to wait. Eventually I just had to endure and waited 2 hrs in a queue for something that literally takes 5 minutes to do. I will think twice before I buy there again.”

Helpful Report

Posted 2 years ago

“Here's my email to IKEA which somehow was blocked: Hi, I ordered a sectional gray sofa couch and a utility cart from the New Haven Store on 3/26; I stood for 30 minutes for someone to confirm that there was one utlity cart available and they would add that on my pre-existing order (I have the Printed Order copy as attached, along with claim number). I was then told they would *both* would be delivered to my address by Monday, 3/28 when I spoke to someone in the store. Because of this confirmation, I continued with the delivery process and paid for both items and the delivery fee. When I did not receive any notification on 3/28, I called and I was told there was no delivery date for the sectional and the cart was not on my order. I then had to follow-up with an additional SIX (30-60 minute) CALLS during my work day, with call center representatives who did not care to nor could investigate with compassion to further assist me. I had to go through the same strenuous process during the beginning of EVERY call, to re-summarize my name, address, order number, and what the issue was (versus a representative having the due-diligence to add notes or read any notes from my prior calls). On my last call, the representative spoke to an "ERIC" at the store, who confirmed the sectional will be delivered to my Home tomorrow, 3/30 and that the utility cart was out of stock, which will be refunded... I will like to add, that I am moving out of state THIS week, and that's why this lack of organization, communication and respect has been one of the most horrendous experiences I've dealt with (especially from someone who actually used to work at a call center, so it's mind-boggling how unorganized Ikea's call center is). It's caused additional MONEY, stress, and additional time that I don't have to now go look for another utility cart that can be shipped to my home before the movers come. I EXPECT a response from this email, confirmation that my sectional will arrive tomorrow 3/30, a refund for my utility cart, and some type of credit for all of this chaos and unorganization I've experienced. I like to further add, if the utility cart was out of stock, I would have never added it to my order nor would have spent an additional $50 for shipping since I could have packed it in my vehicle (I added the item as advised by an IKEA representative since I was already paying a flat fee for the order). I also would like an explanation to why every time I requested help from a Supervisor or a Lead, representatives just transferred me to another fellow colleague. This is the most unprofessional experience I've faced. Please be aware that if I don't receive a response within 24 hours, I will do my due-diligence to tap into all of my corporate contacts and every Ikea contact to get this resolved.... Thank You,”

Helpful Report

Posted 2 years ago

“BUYER BEWARE! I always thought IKEA was a reputable company. I found out the hard way they are NOT! I ordered a dishwasher because it came with a 5 (!) year warranty. Unfortunately it arrived with some cosmetic damage to the door. I immediately called for replacement. The representative offered me a 30% “as is” discount to make it right. I even got it in writing. So I paid my plumber to install it. Three days later I got an email saying sorry no “as is” discount, you must have the unit uninstalled for us to pick up/we will deliver another but you must pay to install again yourself. Wait…what? If you don’t you get no discount and no warranty. Wait… what? Be extremely cautious dealing with this company! They lie and don’t honor their written resolutions. Now I have paid full price for a damaged dishwasher and paid a plumber to install it and I get NO discount and NO warranty. In order to get the warranty I have to pay a plumber to uninstall, wait for IKEA to pick it up, wait for a new dishwasher to be delivered, pay a plumber to install. OMG I just wanted the new dishwasher with the five year warranty! They delivered a damaged dishwasher, offered me a satisfactory resolution IN WRITING and 3 days later reneged! I am livid,have been on the phone, email for a week! I can NOT get to a manager..what a MESS!!! NEVER again—IKEA damages items, makes false promises and then dumps their mess in your lap, at your expense to fix. I do NOT recommend”

Helpful Report

Posted 2 years ago

“Went to the store in Oak Creek Wisconsin purchase some stuff for almost $2000 was promised it would get delivered on March 27th and and nothing has been delivered drove a 1/2 an hour back to the store spent another hour there talking to a manager and they will not do nothing they said it got delayed was not contacted by email or phone number they will not give me any money off or anything like that that is not how a company should handle customer service so I would like to speak to somebody in the corporate office If I could but I know that will never happen”

Helpful Report

Posted 2 years ago

“We purchased our whole kitchen in our first home together from Ikea in 2019 including Dishwasher & Extractor Fan. We were extremely excited when the kitchen was delivered (however we opted to have it installed by an alternative kitchen installer as Ikea wanted more than half the price of the kitchen itself to have it installed by one of their recommended installers. Anyway, 9 months down the line, the 'Underverk' extractor fan that we purchased broke; the on/off button completely snapped off (which if you look at the reviews online, this is a common fault) and Ikea's customer service told us that it was the duty of the manufacturer to repair the damaged goods. We contacted Whirlpool who sent out an engineer only for the engineer to say "I've never seen one of these extractor fans before, I think it's a Hotpoint one" and he left - again we contacted Ikea who gave us the customer service number for Hotpoint. The same thing happened with Hotpoint, they sent out an engineer and he said "no, definitely not one of ours, it's a Whirlpool fan". Anyway, this happened 5 times before I called Ikea customer services and made an agreement with them that if I took the fan into store, they would do a straight swap for a new unit. We took the fan down to our local store who were willing to do the swap but they didn't have any in stock until the end of March 2022 and therefore I would have to call customer services and get them to send me a link to buy a new fan and they would refund my old one. When I clicked the link they'd sent, the fan had gone up in price by £30 and I'd also have to pay a £15 delivery charge that I would have to ring back the following day and try and recoup. Due to the complications, I decided it would be easier to wait until the end of march and go back into store and just do the straight exchange when the new stock came in. Anyway, we went back into Ikea tonight only for the customer service lady to tell us they should've just swapped the fan for a new one when we first complained as that's Ikea's policy in the first 12 months and now they won't have anything to do with the fan at all. Apparently, they've never sold Hotpoint goods so it's definitely a Whirlpool unit and sent us home again with our extractor fan. We are now having to pay a company to come and clean all our lovely new furnishings and carpets that we spent our life savings on as they constantly smell of a build up of 2 years worth of un-extracted cooking fumes and the hunt continues on how to get our extractor fan repaired... In a nutshell, don't fall for their 5 year guarantees on electrical appliances because as soon as you've paid and are out the store, you might as well use the receipt for electrical goods to wipe with after using the loo.”

Helpful Report

Posted 2 years ago

“Spent 12 hours waiting for Mom's delivery only to find out the next day that Ikea never processed the order ! Now we find out the chairs are out of stock. No concern what so ever on their part. Now they want $10.00 more per chair !”

Helpful Report

Posted 2 years ago

“Everything! 4 of the 8 IKEA Values were not met, those Values as follows: Renew and improve. ... Different with a meaning. ... Give and take responsibility. ... Lead by example. - Delivery paid for, date and time block set up. No one showed. Called and told it was on the way. This went on for over 2 days. No delivery. No call as to why. Finally had to arrange for pick up from their holding area as merchandise never left. How can it be then, that it was on its way? Why was no one aware after all calls made? - Customer Service, none. Still waiting for a refund of the money paid for delivery - Call back , none Give and take responsibility? None! Lead by example? Not how I would want to be know. Awful experience and still living it with unresolved issues.”

Helpful Report

Posted 2 years ago

Ikea is rated 1.5 based on 1,601 reviews