Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,615 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So there etobicoke said 1 hemmes tv bench in stock. I tried calling to double check. No way to call that store. Went there from Wasaga beach. They did not have it and the one girl was not helpful at all. When talking to lady at service desk she gave me a central line to call for inquiries in the future. I asked if they would actually check with the specific store. Her comment was that it depends who you get or the roll just check online.that’s really helpful- I checked online s as md they said that they had one. I will NEVER shop here again”

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Posted 2 years ago

“They did not delivered all of ordered items and now I’m charged for another delivery. Customer service is just terrible, quality of their products- appalling. Definitely not going to buy from them again. I do not recommend this company.”

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Posted 2 years ago

“Ordered a set of furniture for my new apartment. First, they canceled my futon order because they were out of stock. Then, when I got the dining table, I realized some parts were faulty. Ikea furniture has NO SPARE PARTS and it takes 1-2 WEEKS for spare parts to arrive through delivery. The company also REFUSES to compensate you for wasted time unless you really fight for it. If you do not live close to an Ikea, NEVER buy from there. The online service is beyond terrible.”

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Posted 2 years ago

“I ordered a full size platform bed frame from Ikea. I didn't come with the slats that go down the middle of the bed frame. When i complained they told me they were a separate order. Who sells a platform bed frame without the slats down the center of the frame? The frame is useless without the slats to support the mattress.This was my first order from Ikea never again I will order from Amazon instead Ikea is just a big joke”

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Posted 2 years ago

“Bad products, bad service, unfriendly customer service. Be smart, spend your money elsewhhere!”

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Posted 2 years ago

“Ayer me dieron un disgusto en la sección de RECOVERY el trabajador me engañó, me dijo que me reservaba un mueble y lo vendió, le dije que me quejaría y con una aptitud muy chulesca y altanera me dijo: me llamo Eduardo y ahí está atención al cliente. Ala!!!!! Que verguenza de servicio y atención. No vuelvo ...”

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Posted 2 years ago

“I have a guilty pleasure. After careful consideration, I decided to buy my bed frame from IKEA SA. I was excited as it took almost a month to decide on the design and hard-wearing. I bought it, assembled it, and was as happy as one non-Swedish person could be. Then it happened. Eight months in, the bed broke. Cracked down the middle. The beautiful bed frame that I so painstakingly chose and assembled had broken. And all I did was sit on it. I knew this was going to be a challenge. After communicating with customer service. They told me the product is not inclusive of the warranty policy !!??”

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Posted 2 years ago

“Wanted to give no stars but could not. I bout a dresser and 2 nightstands. Never again. Do not follow their direction because they don’t even know how to put their own furniture together. IKEA tells you just click the pieces in place which is impossible. I will now we buy furniture from IKEA every again. Right now I’m waiting on my drill to charge because I followed the directions and the drawers will not fit in the dresser. Have to change out all the drawer rollers have to drill my own holes because IKEA’s quality control must have all been sick the day my pieces were cut and pre drilled. I will say it again will never buy IKEA furniture ever again.”

Helpful Report

Posted 2 years ago

“I ordered a high chair a few days ago. It was better pricing than Amazon, or so I thought. $25 plus shipping and tax came out to about $32. The estimated delivery date was today, may 30, Monday. I got an email saying it will be here today by 5pm, and then a text saying it would be here today by 9pm. (?) When I checked the tracking from my original email thanking me for my purchase, it said it won't be here for another 2 days! I called the customer service line and the first lady was apologetic, saying it was coming from FedEx, and she's not sure why, but the order was only just completed today. I asked her the reason and she didn't know. I asked her if I can get a discount for the wait and inconvenience and she transferred me to someone else, saying it was possible to get a discount. The second lady I spoke to was unapologetic and condescending, saying they don't offer discounts for delivery issues, even though it's their fault that the order was only just completed today, on the estimated delivery date. They took no accountability and I am still waiting for my highchair. Amazon would have refunded me my order right now even if I still got the highchair because it is past the expected delivery date. Ikea needs to take accountability.”

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Posted 2 years ago

“I have been going to Ikea for more than 20 years in different countries. However, the upgrades to the oulet at Ioannina is an absolutely dissapointment. Its not atteactive, does not temp to buy anythin, checkout is cramped and there are no stock. Even worse is the restaurant!! It has become a fast food outlet with food placed in take-away cartons, everything mixed together and it is off putting. I will never go there again for my favourite meatballs!! I just home not all Ikea stores are going this way, and if the do, they will loose my clientele- and many others I’m sure!”

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Posted 2 years ago

“I have today visited the Wednesbury store to do an exchange on some curtain poles and accessories. I literally wanted the same items in a different size. I spoke to two colleagues Lorna and Peter who were both managers and both of them said computer says no. No receipt no exchange. This is pathetic, the items are clearly brand new. Unfortunately I didn’t keep the receipt because I didn’t think an exchange was be necessary. HOW PATHETIC THAT YOU WONT EVEN ALLOW ME TO DO AN EXCHANGE!!! Extremely poor, will be closing my family account and never shopping with you again. You can also rest assured I will be leaving poor reviews all over the internet.”

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Posted 2 years ago

“Just about everything went wrong. 4 hours shopping. They charged me TWICE for the products I purchased.... once at $110 and once at 152 (for the same products). Then they had the hide to send a security guard after me who told me I hadn't paid at all, embarrassing me in the shop. I told them to credit my purchases and I would leave them behind. They gave me back the $110 but were reluctant to give me back the $152, even though they told me that they had charged me twice. In the end they credited both amounts, but I had to leave them behind because the security guard kept telling me that I hadn't paid. Ridiculous staff who dealt poorly with their own mistakes. They were not behaving reasonably at all, and didn't want to assist me with my purchase. I left without purchasing a thing. I won't be back. Zero stars for this horrible experience. Customer service is dreadful - worst I have seen.”

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Posted 2 years ago

“Bought a platform bed with the assurance from the sales person that Task Rabbit was in my area. Not the case. We are over 60 and now we have to haul the bed back to IKEA. Not a good experience with IKEA.”

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Posted 2 years ago

“I was over charged at the checkout and didn't realize until I examined the docket at home. I spent over 1 hour trying to have the matter resolved but it is still unresolved. So much for Ikea's customer Service.”

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Posted 2 years ago

“After confirming delivery with Ikea day prior, delivery is not happening. When you call support, they move your delivery date with no explanation to week or few weeks further and then it happens again. So you pay money. But never get your furniture.”

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Posted 2 years ago

“Bought a rug a week ago, it sheds like crazy, took it back to IKEA ashton for an exchange and a young lad Deacon who was apparently the quality assurance expert tells me there is nothing wrong with it and refuses an exchange or refund. The duty manager tells me he has to go with the expert tells him I'm now stuck with a faulty item that I dont want to use for fear of a child pulling out a tuff and choking on it. Ikea has the worst returns policy going. I asked Deacon to see a copy of the quality assurance policy but he tells me there isn't one but he has been on a training course. Avoid IKEA as if its faulty you will get nowhere”

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Posted 2 years ago

“I wanted to pay cash I had to wait for the manager to show up ..the manager did not show up for 10 minutes I left the store with NOT Buying anything!! Today may 6 2022 there a data breach at ikea...Take the cash you will have no problem !! @ ikea canada”

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Posted 2 years ago

“They call me so early in the morning to confirm my delivery. Unfortunately, I miss the call and they left me a voice note saying that they will deliver the items that I order between 8 am-12 pm. I suddenly get the text message that I need to reschedule my delivery. So I call the number that they provided in the text. The customer service was so rude and not respectful at all. I can hear her sight couple of time after she need to repeat the question for me or if I ask her question. she sound like someone just woke up from bed. I know how hard it is to work in the customer service industry. I've been there myself. However, this is not how you treat your customer especially when they call and ask nicely about it. So disappointed. In the future I will not use Ikea delivery service anymore.”

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Posted 2 years ago

“VERY POOR customer service! I ordered some book cases / display cabinets. One of the shelves was (what looked like) water damaged, one of the glass / wood doors was warped and there was a ‘screw fitting’ missing. I phoned customer services who told me that to get a replacement shelf, they would have to send the whole unit out, then return what I didn’t use. I decided that it wasn’t really worth doing that, as books were hiding most of the damage anyway. The customer service assistant said she would send a new door and ‘screw fitting’. One week later, I had a delivery of TWO new doors but no screw fitting! I swapped one of the doors for the warped one, and contacted customer services again, this time on Twitter as I couldn’t get to speak to them on the phone. I asked them to collect the two doors I now had (one walked and one not damaged) and asked again for the missing screw fitting to be sent to me. Dominique said “I am sorry to say that due to the value of the items, we are not able to facilitate a collection for you in this instance, and we would have to ask that you dispose of these items”. I told Dominique that my car is too small to fit the doors in but that I was expecting another IKEA in a few days time, so could I just send the two doors back with them? She said “you'll not be able to hand the doors back to the driver. Unfortunately they are only able to take the items that are listed on their docket for insurance purposes.” I could not make Dominique understand the stupidity of the situation, so asked for my complaint to be escalated. She said “I am the social media team lead, and the highest point of escalation available to you in regards to this matter.” I still have the two doors and will NOT buy from IKEA ever again!”

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Posted 2 years ago

“Do not buy from IKEA. It's a never ending money pit of low quality GARBAGE. I paid for the furniture, then I paid to have it delivered, then I paid to have it assembled. Now I am paying with my health. The couch is made from some material that has a strong odor that has given me a headache. Do yourself a favor. If you see something in the store and you have a good knowledge of how to put it together go for it. Or pay dearly with health and money.”

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Posted 2 years ago

Ikea is rated 1.5 based on 1,615 reviews