Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,603 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“We purchased our whole kitchen in our first home together from Ikea in 2019 including Dishwasher & Extractor Fan. We were extremely excited when the kitchen was delivered (however we opted to have it installed by an alternative kitchen installer as Ikea wanted more than half the price of the kitchen itself to have it installed by one of their recommended installers. Anyway, 9 months down the line, the 'Underverk' extractor fan that we purchased broke; the on/off button completely snapped off (which if you look at the reviews online, this is a common fault) and Ikea's customer service told us that it was the duty of the manufacturer to repair the damaged goods. We contacted Whirlpool who sent out an engineer only for the engineer to say "I've never seen one of these extractor fans before, I think it's a Hotpoint one" and he left - again we contacted Ikea who gave us the customer service number for Hotpoint. The same thing happened with Hotpoint, they sent out an engineer and he said "no, definitely not one of ours, it's a Whirlpool fan". Anyway, this happened 5 times before I called Ikea customer services and made an agreement with them that if I took the fan into store, they would do a straight swap for a new unit. We took the fan down to our local store who were willing to do the swap but they didn't have any in stock until the end of March 2022 and therefore I would have to call customer services and get them to send me a link to buy a new fan and they would refund my old one. When I clicked the link they'd sent, the fan had gone up in price by £30 and I'd also have to pay a £15 delivery charge that I would have to ring back the following day and try and recoup. Due to the complications, I decided it would be easier to wait until the end of march and go back into store and just do the straight exchange when the new stock came in. Anyway, we went back into Ikea tonight only for the customer service lady to tell us they should've just swapped the fan for a new one when we first complained as that's Ikea's policy in the first 12 months and now they won't have anything to do with the fan at all. Apparently, they've never sold Hotpoint goods so it's definitely a Whirlpool unit and sent us home again with our extractor fan. We are now having to pay a company to come and clean all our lovely new furnishings and carpets that we spent our life savings on as they constantly smell of a build up of 2 years worth of un-extracted cooking fumes and the hunt continues on how to get our extractor fan repaired... In a nutshell, don't fall for their 5 year guarantees on electrical appliances because as soon as you've paid and are out the store, you might as well use the receipt for electrical goods to wipe with after using the loo.”

Helpful Report

Posted 2 years ago

“Spent 12 hours waiting for Mom's delivery only to find out the next day that Ikea never processed the order ! Now we find out the chairs are out of stock. No concern what so ever on their part. Now they want $10.00 more per chair !”

Helpful Report

Posted 2 years ago

“Everything! 4 of the 8 IKEA Values were not met, those Values as follows: Renew and improve. ... Different with a meaning. ... Give and take responsibility. ... Lead by example. - Delivery paid for, date and time block set up. No one showed. Called and told it was on the way. This went on for over 2 days. No delivery. No call as to why. Finally had to arrange for pick up from their holding area as merchandise never left. How can it be then, that it was on its way? Why was no one aware after all calls made? - Customer Service, none. Still waiting for a refund of the money paid for delivery - Call back , none Give and take responsibility? None! Lead by example? Not how I would want to be know. Awful experience and still living it with unresolved issues.”

Helpful Report

Posted 2 years ago

“Shocking. You would get better customer service from an overseas company. Disgusted by the treatment of their customer service team. Would not recommend Ikea for online shopping and would not buy from their store anymore as a result of this shocking experience.”

Helpful Report

Posted 2 years ago

“My partner and I visited Lakeside IKEA and was astonished at the rudeness of an assistant who when I was in the middle of scanning my goods, asked to do a spot check. She then aggressively asked if my partner goods had been paid for and proceeded to snatch his receipt out of his hand. Whilst they are within their rights to spot check your receipt it was strange that she decided to do this in middle of scanning our goods. Her manner was atrocious and I do feel that the staff should be better trained and vetted for their basic manners. I can honestly say that I have never been so rudely spoken to.”

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Posted 2 years ago

“What a horrible experience after collecting live plants from Click and Collect. First of all, they gave me garbage live plants! Plants have holes, broken stems, clearly, you couldn't use these plants at all! I can't return them because of the stupid IKEA policy. If you have that kind of policy that it can't be returned because it is live, that doesn't justify giving us crappy plants! The quality of the products and services is so disgraceful.”

Helpful Report

Posted 2 years ago

“Same as many others have found, disgraceful customer service. Actually non existent I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. 3 calls made Yes my fault I forgot it’s like me going and stealing from there business other companies are advertising extra time to use vouchers due to Covid over the last 2 years After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line, I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So thats why I went in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of my money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point, but they truly don’t care they have my money now so I’m inconsequential to a big company If Ikea train staff and managers to treat customers like this or your company’s values are acceptable in your mind IKEA really needs to get their morales right I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. Yes my fault , but it’s a lot of money for me. other companies are advertising extra time to use vouchers After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line , I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So I go in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of peoples money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point , but they truly don’t care they have my money now so I’m like a bug inconsequential to a big company And If that’s what you train your managers or your company’s way of working with people IKEA really needs to get their morales right I work in customer service and would be reprimanded if I had that tone and attitude towards our customers it’s just down right rude unhelpful basically told it’s my fault voucher ran out. I guess they have never forgotten anything,a bit of compassion and common sense would be good. Like let me see if I can try to help you would have been a good start from the manager. I will never buy anything from IKEA again. People CHECK your gift return cards are in date or you will lose your money remember it’s your money!”

Helpful Report

Posted 2 years ago

“HONESTLY I WISH I COULD WRITE -5 STARS BECAUSE EVEN 1 STAR THEUY DONT DESERVE IT. I have had too many things going on with IKEA that to cut the story short, ordered on the 6/01/2022, return three items straight after delivery. Received only a partial refund, I chase them so much for the balance that till today 2/3/2022 No balance refund received, I have now open a CASE WITH PAYPAL. This company is an absolute JOKE”

Helpful Report

Posted 2 years ago

“Well! I have approached Ikea a few times and wanting some information on a new kitchen. Each and every time I approach staff in the kitchen department, I simply get shot down. Abrupt and rude customer service. I'm about to spend $15,000 and I'm so in shock of the way I get treated. It's so disappointing! I've shared my experiences with many. I was in yesterday and spoke to Julie at Ikea ....and I was basically dismissed - again!”

Helpful Report

Posted 2 years ago

“I don’t know where to begin from! Worse worse worse service ever! I have been waiting for missing bed parts over two weeks. Each time being told and emailed that it’s on its way but never arrives. Rang ikea over 20 times and each time given different advice! I wish I had never ordered from them. I have a bed that’s half assembled and I can’t get anywhere with ikea! I have been left on calls for hours and hours just to give me a different answer and to promise me it’s on its way but haven’t received it until today!”

Helpful Report

Posted 2 years ago

“I would gone 0 stars, but I have to give 1 star to leave this review. WORST SERVICE CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE! We have spent tens of thousands at IKEA on kitchens and furnishings over the years and I WILL NEVER SHOP HERE AGAIN. Purchased a click and ship sofa in Memphis and when we got home to Knoxville we realized they did not give us and entire section. After multiple calls they finally agreed to send the missing box to the Nashville warehouse that was 4 hours closer to us. We go there to pick it up and it was severely damaged. Weeks went by and still no sofa. Finally we were assured Atlanta had one on hold for us, 3 hour drive again we were told they did not have it. IM DONE IKEA. You just lost a customer for life!”

Helpful Report

Posted 2 years ago

“Wow, where to start with my utter disdain and disappointment with my recent experience ordering from IKEA? Despite attempts to dissuade me from putting in a formal complaint from their customer service team (who helpfully sent me the same copied and pasted excuse twice, 'you can write to us if you like, however the correspondance team are party of the same contact centre.') and no clear formalised complaints procedure (for a large company as this, that alone is wild), I'm hoping this will help others avoid them like a rash because this whole debacle has been a shambles. I ordered two FJALLBO units on the 29th January for a total of £243. I've ordered plenty of items from IKEA before, including during lockdown periods, and their products and service have been consistent and reliable. Our items arrived on the 2nd February, but unfortunately as we were putting them together, it became clear the TV unit was in fact a bookshelf, and we'd been sent the wrong item. Frustrating, but can't be helped, I reach out to the customer service team on social. They tell me they can't arrange a collection and delivery for another two weeks. By this point, it will have been 3 weeks since our order, and the collection is taking substantially longer than just ordering the item again, which is incredibly odd. I'm told bluntly there's no flex on this. Throughout this exchange, staff have provided copy and paste macro responses with little injection of emotion - I have to actually ask someone to even apologise, because no-one has even used the most basic of customer service phrases 'I'm sorry about this', making the whole exchange all the more frustrating. I'm then told, as above, that complaining will take me to the same department anyway, effectively dissuading me from putting in a complaint. I grumble about the huge, heavy unit I'm keeping in my narrow hallway of my small flat for two weeks but what can I do? I've been given no other options. The day rolls around and the day before the delivery comes, I've received texts confirming the time slot for delivery and collection. But then I get a curious email from IKEA confirming my refund, for what and why, the email doesn't say. The following day I get a response to my twitter message, today, the day of delivery/collection, telling me that the item has been returned by DPD and they've refunded me. Why has it been returned? Why can a delivery not be rearranged? Why am I finding this out now, after having to contact customer services again, without actually directly being told by IKEA? Who knows, because I haven't been given those answers yet. IKEA customer service seems consistently disinterested in giving explanations, only vague answers for all of their ongoing issues (a quick glance at their @'s shows how bad they've got over the recent months with other customers sharing their frustration). So here I am, almost a month later, down a TV unit with no idea why, stuck with a hefty box I don't want. This whole thing has been a nightmare, made substantially worse by the complete disinterest by the customer service team to actually resolve any issues - I don't expect someone to move mountains, I expect someone to offer reasonable solutions and apologies. As it stands, I won't be shopping with IKEA again, which is a shame as not only is most of my home furniture IKEA, but I've previously had such positive experiences with the brand. I'm far from letting one bad experience dissuade me, but time and time again in this instance IKEA has made it clear it doesn't care for providing a good experience to customers, nor clear communication about their orders. It's clear their customer service and quality has shot down the drain in recent months, so if you're ordering online I'd suggest avoid, avoid, avoid.”

Helpful Report

Posted 2 years ago

“I have been waiting since before Christmas for the storage boxes for my unit which still isn’t in stock. I am very disappointed. As I am now going to get rid of the unit and buy another one with complete boxes from elsewhere..”

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Posted 2 years ago

“I'm an old Ikea customer going back to 1994, more than half of my flat was Ikea. This was in Germany and also later in Luxembourg. It was worth the long drive to my nearest store. Now in my holiday home in Spain I went to Mursia to buy some kitchen cupboards. Buying no problem but assembling forget it. The pieces are so cheaply made if you connect a piece wrong and have to dismantle the joints and holes etc are completely ruined. Everything is plastic and cheap and nasty. Some of the pieces just didn't fit perfect and the back of the cupboard was mission impossible.This was my last trip to Ikea. What a shame as this is my first complaint in over e30 years.”

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Posted 2 years ago

“HORRIBLE EXPERIENCE! Do not order your kitchen from IKEA. Our order is missing a huge amount of items. A lot of random useless stuff was delivered. 2 items that are missing are now not available. Shall we leave our kitchen without 2 doors until you're ready, then? Clowns. The installer will have to come back and needs to be paid as well. Avoid if you can.”

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Posted 2 years ago

“Ikea Exeter, please see today's offer for Pax/Nykirk...”

Ikea 3 star review on 12th February 2022

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Posted 2 years ago

“Delivery costs are ridiculous, stuff you would get free delivery on in any other online store they charge 40€ for. Depending on the weight and amount it gets even worse. Don't know how a company this big still has ancient methods of delivery that cost the double the items price most of the time. Obviously only telling you the delivery costs once you entered all your details and are about to check out.”

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Posted 2 years ago

“I’m soooooooooo extremely disappointed with IKEA!!!! I canceled my order due to their inability to deliver it on time. It has been 2 weeks and they still haven’t processed my refund. I have called Multiple times, have been on hold for hours wasting my time and every time I call they tell me that the payment team is just working on it now and they are issuing my refund as we speak. I cannot believe this! It HAS BEEN 2 weeks and I hear exactly the same statement from them every time I call. Is this a joke?! I want my money back!!!!!!!”

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Posted 2 years ago

“I am writing here to comment on your company's poor delivery system and more specifically the driver’s poor service. I bought things from Ikea on January 9th and was surprised that the first available delivery date was for February 1st. I had moved to Dublin a few months ago and bought some furniture to better organize my home. I was hoping to get it delivered sooner. I ordered and paid even though I was not satisfied. Finally on Tuesday, February 1st, I received a message from Ikea about my delivery and my daughter stayed at home all day waiting for the driver. The driver called me at a quarter past 2pm for more details on my address. I gave him more information and directions but the dialogue was difficult because his English was rather poor. I waited for hours but he never came. When I tried to call him back, his phone was off. In the end, I didn't get my delivery because the driver never showed up and didn't give an explanation. He was right near my house and he just gave up on delivery. Now, I have to wait another week for a return.There are many boxes in the middle of my living room that are causing a great inconvenience.”

Helpful Report

Posted 2 years ago

“So they let you place an order - then turn around and cancel Half of it saying they’re out of stock! Ok no problem - can you give me free shipping on the first half and I’ll pay for shipping on the second half? Nope Go elsewhere if you can - I’d suggest that if your looking for closet systems they’re gonna be out of part of it and you’re going to pay and pay to get the rest of your order with additional shipping Go to homedepot.com Instead and order closet revolution”

Helpful Report

Posted 2 years ago

Ikea is rated 1.5 based on 1,603 reviews