Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don’t order with Ikea, they most likely would let you dawn. They most likely would not deliver on the contracted day without letting you know. The worst humiliating experience we ever had with Ikea customer service. Total waist of time and money.”

Helpful Report

Posted 5 years ago

“Customer device and phone lines are vertually non existent. I've been trying to customer service for days!!!! Like I have nothing better to do but keep calling .....Phone lines are always handling more calls than usual to respond..and no way to get in touch with anyone by phone. It's like they don't care.... I tried to explain issue on line but could never submit. tried from scratch 5 times, retyping everthing including 18 digit trackin no, order no, item no...etc..but could never submit it. I never give reviews... But I am so aggravated I have to complain with the hopes that one day they fix it.. I finally, by disregarding the promps, reach some one in kitchens sales....but after I gave her my order no, she put me on hol and never picked up again.... Instead it went to a survey, which I completed, and then it hung up on me . I still have not resolved my issue as I can't get anyone to talk to and it won't accept it on line from mobile device. Maybe they should do what Delta does and return calls in order of when they were received. If anyone from. Ikea is actually reviewing this, it would be nice if you reach-out to me to check on the status of my issue.”

Helpful Report

Posted 5 years ago

“Delivery of 253 boxes, a kitchen and appliances was due on Saturday 10th August. It did not arrive. A garbled telephone call was received saying that the truck had been “towed away”. I called Ikea, on hold for 30 mins. I was prompted a call back. None received. I called three times today and each time I was promised a return call within two hours. None received. Ikea have shown total contempt for me as a customer. I have installers who have already been paid an advawhich I will now lose.”

Helpful Report

Posted 5 years ago

“The four IVAR cabinets I purchased along with three side units came with really flimsy, cheap hinges that do not allow sufficient adjustments to make the doors (which are half a centimetre too narrow), close without a 1cm gap running from the top to the bottom of the unit. They are not fit for purpose as cabinets are supposed to keep out the dust, insects etc otherwise one would have shelves. Not sure why IKEA are penny pinching by deciding to make the doors too narrow.”

Helpful Report

Posted 5 years ago

“I did not received my order as promised. Disappointed”

Helpful Report

Posted 5 years ago

“they are awful. customer service does not exist. no one answers the phone. I canceled a multi thousand dollar purchase because I could not change the delivery date. I will never use the store again.”

Helpful Report

Posted 5 years ago

“I had a very unpleasant shopping experience with Ikea. I had placed order for a wall shelf and opted for truck service which includes assembly service. I paid a total of $107.83 ( $70 delivery fee, $4.93 assembly, shelf $32.90 as well as 7% GST). The item was delivered 2 days later and I was told by the delivery man that he is not the one who is doing the furniture assembly and i waited till late evening but no one came to do the assembly of the wall shelf. Hence I called Ikea customer service support and was told that they need to contact the delivery team- which is Ikea’s service provider -MGL SCM PTE LTD to get more details and they will return my call. As drilling could not be done after a certain timing so I have to wait till the next day for the assembly of my item. The next day, as I did not get a return call from the support staff, I called Ikea customer support several times and each time I call, the customer support office either told me that they could not reach the service provider or they will get the delivery team to call me, which they didn’t. This goes on for half a day. Feeling frustrated, I requested for a refund and intend to find my own handyman, but the amount to be refunded is only $4.93, meaning that I paid $70 just for delivery alone and this is really unacceptable. Hence I decided to wait for them to call me and confirm the assembly time. I did not receive any calls AGAIN. Out of frustration, I called ikea hotline and demanded that my case to get immediate attention and the customer support officer eventually told me that the delivery team will send someone down tomorrow at my preferred timing to do the assembly. The man who is doing the assembly will also give me a call to confirm and he did called me and said that he will come between 1 to 4pm. The next day, I waited for the person to come but no one turn up when it was already 4.30pm. As I have the person number, I called him to check whether he is coming to my house to assemble my item. And he told me that he is still stuck at another place doing work and may not be able to do the assembly for me today. Unable to make decisions, the man gave me his supervisor no to call. So I spoke to the supervisor who apologised for the delay and assured me that he will send another team of workers to do the assembly for me. Finally, the work is done in the late evening after so many calls are made to chase them. The service provider is not only unreliable, they also have poor planning and time management. This is not the first time that I purchased from IKEA but this time round, it caused me so much frustration that I will consider twice before I purchase from ikea. ikea should also consider sub contracting to a more reliable company to do the delivery and assembly to assure service quality.”

Helpful Report

Posted 5 years ago

“Ikea seriously needs to get better with online purchases. Email was generated with order number but after a few days, neither myself nor customer support was able to find the order. All this after bouncing around for over an hour from customer rep to customer rep. Actually I perceived Ikea to be this amazing chain, but at the end of the day, it is just a below average company who just focuses on sales,”

Helpful Report

Posted 5 years ago

“Appalling customer service. Delivery cancelled last minute with no explanation. No good will gesture to compensate for having to take another day off work for the rescheduled delivery. Delivery cost is also extortionate at £39.”

Helpful Report

Posted 5 years ago

“I have enlisted the help of IKEA to deliver some furniture to a new apartment that I am moving into, alone, on a new continent before I start a new job. I should have thought better of it. They had told me that my furniture delivery would take place on August 9th, shortly after my lease began - I am now being told that it will take place on the 22nd, as they failed to communicate with the delivery company who works with them of their customer's needs. All I have been told in response is that the terms of service warned that this was a possibility, however I don't feel that this is good enough, as communication with the delivery company revealed that IKEA frequently causes problems for them due to their inefficient communication. Take it from me - do not rely on IKEA if you are moving house and need furniture within a reasonable time frame!”

Helpful Report

Posted 5 years ago

“I rarely write reviews. However I was so disappointed when I went the Portland Oregon. The store was unstocked. It was messy. The ground floor around the candle area was the was the worst. There was dirt on the floor and empty shelves. We went there to eat. I love their desserts. They did not have any. They said they ran out? I have never seen it like that. So disappointing.”

Helpful Report

Posted 5 years ago

“I ordered a myriad of furniture from IKEA in Toronto. Set the delivery date a week in advance. The delivery arrived on time but the truck refused to wait more than 5 minutes as we came down the elevator to give them access. We called IKEA's customer resolution team only to find out that the next available delivery date was 4 days later. When the 2nd delivery truck arrived 4 days later, only 2 out of 14 items were shipped. IKEA had no idea where to remaining items were and indicated that it would take 3-5 business days to track the order. I've yet to receive my entire order and we're over 9 business days from the date of purchase. Had I known that the logistics of a delivery was beyond IKEA's capabilities, I would not have moved ahead with an order of almost $4,000.”

Helpful Report

Posted 5 years ago

“Pathetic Website and Customer Service I tried placing order, it failed so tried couple of times - Dint work so called IKEA customer service - Guy tells me to clear cookies and retry - done and same. When I checked after a day, I found 4 deductions from bank. Tried calling Customer service... on hold with stupid music for 55 minutes - Customer service guy was friendly and told me that he would cancel them and refund. 2 days later - no cancellation mails and delivery emails started poping up one after other... called Customer Svc again, this time on hold for 1 hour and since beginning its not changing the status as currently 6 callers ahead of you. Tried to initiate Chat - it says you have to wait for 10 minutes. God sek ..dont you have bots ? Tried finding out email - but there is none. I have never seen such a pathetic website and customer service for such a global reputed brand. Missing Amazon.com, to come here and kill IKEA. Because if they dont change, we will look at other options available.”

Helpful Report

Posted 5 years ago

“Bought a mattress and instead of Ikea delivering it to the room of my choice driver asked me to go downstairs, asked me to signed and left!! Having a heart condition I literally risked my life to lift a whole mattress all by myself. Driver just ignored me. Very disappointed and completely frustrated not to mention that the mattess recycling in non existent! Shame on you IKEA!!!!!!!! Never again!!!”

Helpful Report

Posted 5 years ago

“Placed an order on line. Waited a week for the delivery. I got call from the driver when he was 5 minutes away. Immediately I can here his partner yelling in the background about America and Americans using obscenities. I was applaud by what heard, I asked he calm down and help direct him to my address. 5 minutes later I speak with the driver, while his partner yelled and asked if he should leave my stuff at a CVS. I said I’m here to help, he gave me a landmark less than a mike. Partner screams screw This American. Driver gets abound with partner whose completely irate and asks to call me back. Moments later I get an e mail stating I was not home. I explain this to customer service and tell them my frustration with a company whose employees are belittling myself and our country. I get the oh well if you don’t want to deal with a company who does not like America then here’s your money back.”

Helpful Report

Posted 5 years ago

“Worst experience ever!! I order two blinds online and they never deliver them!!! They charged them of course but I never got them. I called to cancel my order 5 times and every time my call was dropped!! This is the last time I do any business with IKEA!! Worst ever!!!”

Helpful Report

Posted 5 years ago

“I have back problems and was expecting the delivery workers to take the large amount of ordered boxes upstairs. They refused and when I questioned them on it said they are not dealing with my apparent 'attitude' towards them. Unprofessional behaviour towards the customer and a general nuisance, but seeing the other reviews, this experience is quite common.”

Helpful Report

Posted 5 years ago

“Hmmm 1010 on a Friday Night and I am still waiting for my delivery that was supposed to be here from 5 to 9. Luckily I got a phone call at 83o to narrow the window to 9:30 (running late) With nothing to sit on at home, I would say this has been an incredibly disappointing experience. Do I get to spend my Saturday waiting for furniture as well?”

Helpful Report

Posted 5 years ago

“When calling the customer service number for my business, the recording said they had a high call volume and could not take my call and then just disconnected me. Unbelievable. I called back because I thought something had gone wrong and it did it again. Just, "We can't take your call." Wow.”

Helpful Report

Posted 5 years ago

“Very bad experience with their support system. I returned one item 6 months back and till now they have not responded nor refund my money back. Such a disappointment!”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews