Ikea Reviews

1.5 Rating 1,602 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

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Customer Service

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How long does Ikea take to deliver?

Helpful Report

(2 weeks ago)

Ikea normally delivers over a month.

Helpful Report

(2 weeks ago)

61.04%

Industry Average

“ Purchased pax wardrobes- had excellent service from Robyn in both the design and delivery. Very pleased and quality of item is great. Robyn was amazing in all our dealings with her so big thank you. ”

- Karen Jacobs

“ I placed my order on May 1 . I was told delivery would be on May 11 between 9am -1pm. Received a text at 8:30 saying the my order would be there in half an hour. The truck pulled up at 9am. They unloaded my order quickly and efficiently. The delivery men were friendly and keep social distance. Overall, I am very pleased with my Ikea experience. ”

- kim

“ Swift securely packaged delivery.....& they have seat pads that exactly fit their dining chairs-sweet🙂 ”

- Elise

Ikea Reviews

Delivery - Average