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Ikea Reviews

1.5 Rating 1,601 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,601 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How long does Ikea take to deliver?
(1 month ago)
Ikea normally delivers over a month.
(1 month ago)
C-

Delivery - Average

58.89%
Industry Average
Do not order from them online. I placed an order and only got half of it along with a $30 delivery fee. When I chatted with customer service they kept hanging up on me. Finally got a phone number and was told they are crediting me for the other half and that they were sorry! Not a good way to do business!!
- Anonymous
Ikea SERVICE AND DELIVERY IS DISGRACEFUL We bought a sofa paid and had to wait 2 hours for collection then 1 hour for delivery which the computer in charge was down, eventually got going we paid about £40 for delivery for next day nobody called, nothing was delivered till 8pm, mean while after 4 called to customer service (IT IS A JOKE) NO SERVICE because they have No support from Ikea.
- ""
Initial delivery due on Thursday 4th Jan 2024.
- Saif