Ikea Reviews

1.5 Rating 1,602 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

How can I contact Ikea? How quickly does Ikea resolve customer queries?

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How does Ikea deliver?

Helpful Report

(2 weeks ago)

Ikea delivers items by Courier.

Helpful Report

(2 weeks ago)

61.04%

Industry Average

“ Great store. + super products + fast delivery - minor bugs on website - the lack of purchase history (website) ”

- Dr. Eaku

“ Great store. + Super products + Fast delivery - Minor bugs on website - The lack of purchase history ”

- Dr. Eaku

“ Ikea did exactly what they promised to do: on the day that I placed my order I was given a delivery date and told that I would be contacted the day before with a delivery time window and, sure enough, I received a text and an email with a four-hour time slot for the next day. ”

- Nubestreet

Ikea Reviews

Delivery - Average