Ikea Reviews

1.5 Rating 1,605 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

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How does Ikea deliver?

Helpful Report

(2 weeks ago)

Ikea delivers items by Courier.

Helpful Report

(2 weeks ago)

56.72%

Industry Average

“ 00 each in November, and they charged me a $30 delivery fee. ”

- Tammy

“ She was absolutely correct! They were back in stock……but then we have problem #2, delivery on those doors were no longer an option as it states the “truck was full”. ”

- Anonymous

“ I Placed my order on June28 and chose a delivery date for July 6th and a representative called me on June 5th to schedule delivery time from 8:00 am to 13:00 pm They did not delivered my order and no one called to inform me about for not delivering my order. ”

- Anonymous

Ikea Reviews

Delivery - Average