Ikea Reviews

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

How can I contact Ikea? How quickly does Ikea resolve customer queries?

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How does Ikea deliver?

Helpful Report

(1 month ago)

Ikea delivers items by Courier.

Helpful Report

(1 month ago)

58.89%

Industry Average

“ Called Ikea, and a customer service assistant promised home delivery on June 5th at no extra charge. ”

- Anonymous

“ They ordered their sofa, bed and wardrobe sets etc from Ikea, spent a lot of money for them and paid extra for express delivery to be delivered next day which was meant to come Friday, to their disappointment it hadn’t shown up. ”

- Anonymous

“ Ikea delivery sucks... I was told between 8am -12pm. It was delivered @830pm. Their delivery company will make every effort for you to cancel the delivery by giving excuses. If you cancel, you will not get a refund. ”

- Angry Customer

Ikea Reviews

Delivery - Average