Ikea Reviews

1.5 Rating 1,615 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

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How does Ikea deliver?

Helpful Report

(2 weeks ago)

Ikea delivers items by Courier.

Helpful Report

(2 weeks ago)

56.58%

Industry Average

“ I paid extra for delivery inside the house. ”

- Andrea

“ 05pm the night before the booked delivery date (Tuesday 21 January 2025) Ikea texted that they could not deliver any items the next day because some of the paid for items were no longer in stock. ”

- Lorna Charters

“ Today, at 7pm I receive an email with no explanation whatsover informing that my delivery has now been rescheduled to the 30 January! we contact Ikea again and no solution or explanation has been provided, we have been told that we need to wait till the 30th and there's nothing we can do. ”

- Silvia

Ikea Reviews

Delivery - Average